Help to keep track of appointment, patient information and treatment progresss. Basic functions are OK but there are still inconvenient issues that need to be addressed.

Charting. Schedule. These are easy to use and navigate. The charting graphics could be better though.

Ledger is confusing to read and use especially when we have a mixture of assignment and non-assignment patients - not easy to distinguish between the two types of patients ans entering insurance cheque payments is confusing for frontdesk. It does not keep track of total fees charged year to date in the ledger so we have to add by calculator! Digital imaging is not completely compatible with ScanX. And not sure how to transfer radiographs between patients when radiographs were scanned into the wrong patient. When we print out xray or email Xrays, the file doesn’t include patient name - very inconvenient.

Overall it has been working for us. We hardly use the support so the yearly cost for that is a bit high I find especially when you add it up over the years. A per call charge instead might be a good option for them to offer for the offices that rarely call for support.

I like that everything is integrated - digital charting, radiographs, ledger and is easy to work with.

I didn't like that the EDI claims weren't automatically handled by the software into the ledger, but I hear this has been incorporated in a more recent version. Also sometimes upgrading to the new version taxes older computers so hardware upgrading is needed. That seems related to inefficient programming since this type of software isn't normally CPU intensive I would think. Maybe the more current versions don't require the latest and greatest CPU power. I don't know.

For the initial training not enough training in the ledger . Would of liked more training. Most of my learning was through trial and error and the support is wonderful.

Training videos and support. Patient chart, odontogram, perio charting, Linking the radiographs with specific teeth. Treatment planning from the odontogram

Medical history page: Would like a link for documents scanned with patient meds or something on the medical history page that allows to create a list of meds and update. The recare system: Need to have a 4.5 mos option. Would like the recall to update more effectively. The insurance company management is not ideal. There are a lot of limitations in many areas. From a dental prospective there could be improvement in several areas in managing information and retrieving information and linking information. Needs more input from dental providers especially when comparing other dental software. Options to color code font in certain areas. InAbility to color code statuses in treatment planning.

Generally I'm please that we chose Cleardent. I hope it becomes more popular in Ontario as the majority of new staff are unfamiliar with it.

Ease of use. It was easy to transition from paper. All staff from different generations and experience were able to adapt quickly. I like that the digital xrays are integrated rather than using bridging.

Customer support is mixed. I have solved several of my own problems because they insist something is not possible, when I'm sure it is. Bugs that we find are not handled promptly.

Their tech support is above average, although there's one particular guy I'd rather speak to most of the time (Vinod) because he handles call well & is really well-versed on the system. Do I get money's worth from using their software - it's an in-between of Yes & No? But I have no plans of switching to another software.

Easy to navigate menus. The software is well equipped and ready to interface with other applications.

I spoke to a tech support guy before, I was looking to generate a report (I just can't remember exactly what but it has something to do with cancelling appointments on schedule) but I was told that that item (detail) can't be generated. So I told him maybe you could suggest on your next meeting to have that included on the software for UAT. I don't know what happened since but I still can't get that report I was looking for.