iDentalSoft

RATING:

4.6

(59)

About iDentalSoft

iDentalSoft is a dental practice management solution that offers integrated charting, billing, treatment planning, scheduling and imaging features. The system allows practices to choose whether to host data and backups in the cloud or in their own office. iDentalSoft also helps to manage schedules of employees working at different locations. The system’s scheduler allows administrative staff to search openings by time, operatory, or provider; color-coding allows users to determine patient status and view confirmations and no-shows. Providers can designate time blocks for certain procedures. Users can also scan, upload and categorize the documents for access purpose. From the patient portal, patients can register themselves, request appointments, sign consents ...

iDentalSoft Pricing

Free 30-day available Contact for a customized pricing quote based on your database size, number of locations, and affordable add ons for patient communications, eClaims integration, and # of electronic forms to digitize for a 1 time fee.

Starting price: 

$250.00 

Free trial: 

Available

Free version: 

Not Available

Smart Scheduling, Drag & Drop, Color-Coded

iDentalSoft Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for iDentalSoft

1 - 5 of 58 Reviews

User Profile

Matthew

Verified reviewer

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

Great support and software

The absolute best thing about iDentalSoft is their support. I have never worked with a support team that is so responsive. For example, we lost our cloud server connection and emailed support for IDS, the connection was back in about 3 minutes. That is always the case! Additionally, we have asked for specific modification for our practice, and they are responsive to add them into our updates.

PROS

iDental Soft is easy to use since the navigation is intuitive. It is not an overly complicated system, so it's been easy to train. It offers all the features of a dental management software that we need. We have been very happy with iDentalSoft

CONS

iDentalSoft does not have a robust offering for developing lists. If we need a list that is not available, iDentalSoft support develops the list for us from the backend, and they are very responsive.

Reason for choosing iDentalSoft

Their ability to customize the software to our unique needs.

Reasons for switching to iDentalSoft

We needed development of special features in their dental software, and iDentalSoft was able to do that for us. We also wanted the benefits of a cloud based system.

Jeremy

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Great product. The support is amazing.

Great. There is always a learning curve with a new system. We had great instruction how to get started. We also had and continue to have amazing daily support. This is the reason that I chose Identalsoft and the company has exceeded my expectations.

PROS

The product is well designed. The support and the support staff is amazing. If I have a question during the day about the software, I can pick up the phone and get the help I need. Other companies have required that I buy a package and have an instructor. I could not get the answers I needed immediately.

CONS

Our office is happy with the software. Overall it has been a very positive experience.

Reason for choosing iDentalSoft

Curve at the time did not offer texting from inside the program. All text messages are saved. The other company also did not offer unlimited support. I would have to buy additional hours of instruction after the initial training.

Reasons for switching to iDentalSoft

I wanted a cloud based software that I could use anywhere. I also wanted unlimited support. My old software company offered 24 hours of initial free training. We had to use them in 3 hour segments. We never really learned the software. . Identalsoft support is always available and the support staff is helpful, knowlegeable and kind. We have learned the use identalsoft in a very short time.

Michelle

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed August 2020

Very Disappointing

Very poor. I've actually used a number of different softwares in the past & this has been by far the worst. We ended up switching to Dentrix Ascend - which was more expensive. But, it's been great & you pay for what you get. The best advice I can give to someone considering IDS.. do NOT sign a contract.

PROS

We were initially attracted to the software because of the pricing. The pricing is very good but now I see why. Also, the software was very colorful which is always naturally pleasing to the eye.

CONS

It was terrible. We consistently had trouble with the xrays bridging. The software is extremely simplistic to a fault. The reporting was terrible. My end of day numbers would always be off. My biggest complaint is about the dental insurance. The software would NEVER estimate benefits correctly. I would call & speak to someone in support & they wouldn't be able to figure it out either. Truthfully, this software is best for a small practice that's fee for service.

Reason for choosing iDentalSoft

Pricing.

Vendor Response

Very unfortunate about your experience and thank you for the comments. Bridge, agent running is required for direct capture. We will review staff training to improve on service and support on the use of Treatment Proposal for the Ins Est.

Replied August 2020

Diana

Hospital & Health Care, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

IDentalSoft

The overall experience is been really good. The support team is always available and willing to help on any issues. The convenience of cloud-based software that allows team member to work in the software from multiple offices. There are also so many other features available in the software that other cloud based software do not have.

PROS

1. The software was highly customize to the program's needs. 2. All forms are available in the software 3. Many features available that are not available in other software 4. Excellent customer service 5. They were the only company who could do a full migration of all clinical notes, x-rays, documents etc. 6.Cloud based software

CONS

Adjustment on x-rays mounts- problem was fixed with identalsoft support team

Reason for choosing iDentalSoft

1. Dentrix Ascend did not offer the customize reporting feature that was need it for the program. 2. Cloud base software. 3. Dentrix Ascend customer service was not responsive.

Reasons for switching to iDentalSoft

1. Customize reporting feature 2. Customize software for program needs 3. Cloud based program 4. Excellent customer service

Jarrod

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Best cloud-based dental practice management system out there

Our overall experience with iDentalSoft has been amazing. Great software and great support team.

PROS

Easy to use, intuitive, training, support, customization.

CONS

No integration with google calendar. Some items that we need are not customizable at this time.

Reason for choosing iDentalSoft

Ease of use, most features, and better integrations of features without nickel and diming customers for features.

Reasons for switching to iDentalSoft

To be on a cloud-based practice management system, decrease fees for IT and servers and licenses.