It's great. We have used it for years and see no reason to switch

It is the best software available for general dental professionals. Everything is easy to do and there isn't anything my staff can do that I am unable to undo. The settings allow for each user to have different access to things.

Eaglesoft is currently not cloud based. We have to have a physical server to use this software.

1. User Friendliness 2. Acceptance of max dental insurances 3. Easy to learn

None so far ! We are liking it and the customer service is awesome

Our office worked with Eaglesoft for 20 years. We had ups and downs with it, but generally speaking it was user friendly and had good functionality. It did lack in the ability to create customized reports. For the last few years, we did not feel there had been many updates to the software and it never seemed like any requests/suggestions for upgrades were addressed. The issue with having to use non-supported MS Office 10 was frustrating to say the least. Glitched at times with Vyne for our electronic claims as well. Two months ago our office converted to a cloud-based software because of our opinion of the lack of updated technology and upgrades to ES.

Eaglesoft has many great features and it is generally very user friendly

It is a server-based system that does not seem to be keeping up with the times. For example, the most recent version of MS Office that it is fully compatible with is 2010; which is not supported by MS any longer. It is also only compatible with a very select few printers and scanners.

User friendly and simple/clean user-interface. Definitely recommend.

The software is easy to use and easy train other members of our team. Extremely user-friendly. The interface is also clean and modern.

X-rays uploading and loading takes some time. Also, confirmation and reminders options are not reliable so we had to sign up with a third party company.

I have tried, and used, many different dental practice management software systems, and I have concluded that Eaglesoft is by far the best system on the market. It is both easy to use, and user-friendly. The customer service, support, and live help features are outstanding - the staff are friendly, very knowledgeable, willing to work with you and very effective at solving problems. Updates are released regularly, and they often include great enhancements. Eaglesoft has a lot of features and capabilities; it is great to have them all in the same system and able to be easily integrated with other applications we use. Using Eaglesoft saves our practice a lot of time, money, and headaches.

There are definitely some enhancements that should be made; my office has put in quite a few enhancement requests recently. There are some issues with editing insurance company information and sending claims that need to be worked out a little better. I wish it had better capabilities in tracking financial and performance metrics, as well as making that data more accessible and in a friendlier format. I am also not impressed with the time clock, and have recently decided to use a time clock system that is included in the human resources management system we use. That is another improvement Eaglesoft could make - have more human resources capabilities, or perhaps have Patterson create a human resources application that integrates with Eaglesoft (like RevenueWell for patient management).

Our overall experience with Eaglesoft is positive, and just like any program is not without downfalls. But the benefits of Eaglesoft definitely outweight the negatives, as there aren't too many.

Eaglesoft does allow us to do many things that simpler dental software cannot, and most of that starts with reporting. There are many comprehensive reports that allow us to see what is going on throughout our practice, including but not limited to: production, collections, insurance, accounts receivable. The list goes on. But most importantly, this allows us to keep track of everything that's going on with our patients, from a clinical and administrative perspective.

Customer support with Eaglesoft is severely lacking. Every time we experience any issues are bugs, we are politely told to deal with it until the next software update. But they do make it very difficult to do updates.

It has all the bells and whistles needed to run a practice

There are so many ways to get to the same point. So complicated.

Eagle Soft has been working for the office for several years.

I am learning Eaglesoft without training and find that it is very user friendly. I had filled in at a couple offices and they just did not have time to train me so I just had to figure it out. It was not hard. The designers were very good and made it easy to use .

I came from using PracticeWorks for 20 years followed by OpenDental for a shorter time. Of course, changing to a different program is always challenging. Again, I probably should have had some training and still can not figure out how to generate certain reports. If I am trying to balance the morning (if it has been a busy morning I like to balance at lunch so if there are mistakes I don't wait until end of day to fix them), I can not generate collection/ production report.

Overall Eaglesoft is not a bad option for practice management software but there are other more cost efficient products that deliver equal if not better results.

Eaglesoft is easy to use and has a number of helpful reports to check on the health of your dental practice.

I feel that Eaglesoft support is greatly overpriced. We rarely use it in part because the hold times are usually so long that we do our best to avoid calling them. It also seems the price increases every year.

Claims submission was easy and user friendly

Reports are hard and not easily customizable

Overall is easy to learn software, great for keeping patient's data. All the staff like it and if the support wasn't discontinued in Canada most likely we will not change it. Also customer service was on great level, always fast response on support when we need it.

Financial tab- easy to navigate through all financial transactions, filters in account to enter criteria as period of time of payments or patients on same account. Also reporting is super clear- Production, Adjustment, Collection! Treatment plan reports, report by procedure codes are great. Report for certain period of time can by done by the end of the day/ month/year (closing reports) or by specific date. This way you can have perfect accuracy in data. Another great future is the calendar window pinned on the left side of the screen which easy can take to a different day.

Cancelled appointments go to so called Quick Fill List and is the only one option to create a contact for incomplete treatment. Also the notes on this appointment can be deleted any time, they are not permanently saved and do not carry the information of who did it and when unless entered manually- but then once again this info always can be deleted.

I have now been using this dental program for two years with two of the three offices that I manage and since I know four dental programs (Cloud, Dentrix Soft-dent, and Eagle soft) I am very unhappy with the design of this program and the lack of corrections with the updates since they have had two updates with barely and valid or needed changes even after my hundreds of phone calls and suggestions. I feel whom ever made this software had not enough dental knowledge when it came to the front/back office and the actual service workings

ease of scanning paperwork certain reports are very helpful task manager helps to remind staff members of specific things that may need to be done.

Claim processing/editing Service editing lack of Program compatibility Treatment planning Tabbing reports printing all open claims (It never prints them all) Also another suggestion any time an appointment is moved/Changed it should auto log in the notes whom did it to help larger offices save time

I am a huge fan of Eaglesoft. Very easy to use, extremely easy to learn.

I think that Eaglesoft is one of the easiest, most concise dental office software out there. Practice reports, patient reports are easliy accessible for administrative purposes.

One thing I'm not fond of with Eaglesoft is the rescheduling of appointments, I think there could be a better, quicker way of doing that.

Easy to contact customer service and get help if needed

So many reports and multiple functionalities within the software. Easy to customize

Not every office uses it, so it’s difficult to train

I like how when you want to schedule one family, all you have to do is right click and it lets you add all the families to the schedule

In the beginning the software is hard to understand. Some things are placed in odd spots. I wish there was a way to see families accounts instead of having to exit out of the families account and then have to look up the patient from the same family again.

With Eaglesoft it is so easy to see ahead, schedules, production, billing and claims can be found and reviewed with a stroke of a key. This is such a time saver to plan for the future days, months weeks.

The most impactful feature for our office is the reports you can create. Each report is easy to customize and utilize for your business needs.

I feel the FAQ website for Eaglesoft could be improved to include more detailed information when a issue or questions arise. I would prefer not to have to call support.

We tried two other dental softwares in our newest location before we went back to eaglesoft. I love eaglesoft compared to the others we used.

I like the ease and integration of dental insurance and filing claims and claims with attachments.

I wish there was some way to add even more limitations and frequencies for the benefits section. Like age limits for fluoride/sealants, an option for bridges and such not to be covered on missing teeth and copying insurance companies to account for plans with waiting periods and without so you didn’t have to creat a whole new one just for a waiting period.

We operate fairly well with the program, but none of us are really fans of it.

the customer service is very good with patterson. The live chat feature is extremely helpful, and much quicker than trying to call an 800 number and being on hold forever. There is also a "topic search" so you can try to find your own way through a specific area. I also like that there are videos on youtube to assist with training.

this program is NOT user friendly. all features are cumbersome and require many clicks and steps.

I love Eaglesoft and am so grateful that all the offices that I have worked with use Eaglesoft. It is easy to learn and use! Love the live chat and FAQ!

Scheduling and treatment planning is so easy with Eaglesoft!

Nothing I would change at this time! The live chat helps with any questions that may arise.

Overall, I love the ease of use and pulling insurance reports and appointment logs are a breeze with Eaglesoft. The newest version has lots of upgraded features as well

The appointment book and scheduler is so easy to use. The patient charts are simple to access and uploading patient pictures to their charts is fun and unique. Eaglesoft helps to keep patient demographics organized.

software does have occasional glitches and technical support is an additional fee

We have been using Eaglesoft at my dental practice for about 4.5 yrs now and have been very satisfied with it. It is a very powerful and extensive Dental Office software with many features. I definitely recommend it when asked.

This software is the most user friendly and easiest to learn of all the dental software that I have tried.

I would like to see the software be able to better integrate devices such as intraoral cameras and digital xrays ( other than Schick).

Scheduling patients is very easy, I can set the type, length of visit, and preferred provider in just a few seconds. The icons are very easy to see and navigate.

The charting can be a bit difficult to use for new beginners. There are a lot of drop downs and unless you've practiced it could take a while to learn. However, there are great YouTube videos available so you can learn at home.

Eaglesoft has all the features a dental office would need. It's also easy to train employees on and easy for them to grasp.

Sometimes the system would glitch out and we would have to restart it, but that didn't happen often.

We use this software all day everyday and it is the complete heart of our company. If this system were to go down we would have nothing.

There are unlimited opportunities with this software. We are able to schedule appointments at the front desk. Insurance is easy to put in. Our hygienist and dental assistant are able to use the charts and patient notes section as they are working on a patient.

I wish that the software looked a little more modern and not as old fashioned. It looks like it belongs in the 2000s.

To find a way that several locations can be linked so that we do not have to use an RDP access. This is not a secure and efficient way for us to do this.

It is easy to learn so we can train staff fairly quickly on the software. It is fairly easy to troubleshoot as well.

End of day reports are not always accurate when we print them. There are to many ways to do things.