All ABELDent Reviews
1-25 of 101 Reviews
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Leahann
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Abeldent Dental Software review
Abeldent is a great dental software. I have been using it in our office for 26 years, since it was first installed. It is user friendly. When working, whether is be in the schedule, accounts, contacts, it is straightforward and has a good very good flow. The Abeldent help section has very good explanaition on topics, when needed. The Abeldent Sotware Support is excellent. Abeldent Staff are always wonderful to deal with and always helpful. It is rare that I need to contact the Abeldent Software Support for help. It is a very good dental software.
PROSAbeldent is a great dental software. It is very user friendly. It allows us to customize our schedule for our office needs. When working, whether is be in the schedule, accounts, contacts, it is straightforward and has a good very good flow. The Abeldent help section has very good explanaition on topics, when needed. The Abeldent Sotware Support is excellent. Abeldent Staff are always wonderful to deal with and always helpful.
CONSHonestly, I haven't come across anything that I don't like. I guess if there was 1 thing that I like least about this software is that it has limited space for additional description/notes for appointments. It would be nice if these extra notes could show up on the schedule. It is only on occasion that we need it. We are able to work around it.
Reason for choosing ABELDent
The original owner made the decision, based on reviews from other Dentists and because it was user friendly. Abeldent had great Software Support, which gave great peace of mind.
Vendor Response
Thank you for taking the time out of your busy day to provide feedback on your experience using ABELDent. We are glad that you have been able to easily customize the scheduler to your preferences and that the ABELDent administrative workflows are meeting your needs. With respect to appointment scheduler notes, there are several new features to bring different types of notes to a user's attention while still respecting patient privacy. Please contact us at your convenience to discuss how we might better meet your needs.
Replied October 2019
Anna
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Review of Abeldent
Overall Abeldent is user friendly, it's only shortcoming is the billing process.
PROSEasy to book patients, Easy to adjust the schedule settings as needed.
CONSThe billing needs a lot of work. Any adjustments that need to be made to the billing (examples: have to go back to the day you entered payment, delete the payment then change name of provider and then re apply the payment again. Anything that needs adjusting regarding to billing always need to be done after changing the date.)
Reason for choosing ABELDent
Quicker response
Reasons for switching to ABELDent
To have a software that works better.
Vendor Response
Thank you for reviewing ABELDent dental software. We appreciate your honest feedback on our practice management software, particularly your thoughts on our software's billing functionalities. While our billing system prioritizes practice security, we recognize the features put into place may not be for everyone. We invite you to reach out to our team so we can better understand your feedback, and see if we can provide any improved workflows for your practice. Please feel free to call our team or email us; we would be happy to see how we can improve your billing experience. Thank you again for your detailed review of ABELDent dental software!
Replied August 2023
Darlene
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed October 2018
Abel Review
Very easy to use. Still allows old school "letters" to access areas.
CONSWe feel some of the new updates take away from the ease of what was existing and already worked fine. It's great if you're a new office, we have been with Able from the beginning and do not like many of the new updates. Also if you do have a problem the waiting time, to get through to support can take up to 20 minutes and then if you have too many issues they will not handle them all, someone from support must call back - still waiting on a call from two weeks ago when I was told someone would call back re a financial issue - This reply is based on 4 dental team members and our experience. PS your last page of this review does not allow us to identify our office as a Dental Practice - so we used Medical Practice
Brittany
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Easy to use Practice Scheduler
Overall Abeldent is an easy to use and maintain part of our daily procedures here at the clinic. We have gone fully chartless thanks to the features with Abel.
PROSThe features on the administrative side of Abel are easy to use and navigate. The charting and records maintenance is easy, user friendly and the best Ive seen!
CONSThe portal has a long way to go still! The inability to navigate certain functions is frustrating especially after coming from a 3rd party communication that had the functions available.
Reason for choosing ABELDent
ease of use
Vendor Response
Thank you for taking the time to review ABELDent dental software! We appreciate your open and honest feedback on our practice management software. We are happy to hear about your experience with our user-friendly charting and record maintenance systems. We also appreciate your feedback on our ABELDent portal. ABELDent Patient Communication System (PCS), our newer communication platform, is available with ABELDent Cloud and ABELDent Local+. We are happy to help you transition to our newer patient communication system at your convenience.
Replied August 2023
Al
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Abeldent Review
I have been using ABELDent since 2004 and I like the software very well. Ms. Apurva Vashisht she is an excellent sales associate explained very clearly about all benefits can be achieved from ABELDent software to improve our dental business scheduling and including other benefits. Excellent ABELDent technical support team, they go beyond to resolve any issues affecting ABELDent software.
PROSEase of use software, user friendly it has potential for adding useful features.
CONSA bit slow software. Sometimes glitches occurs with SQL services (2 out 10 services not running) after restarting the server PC, you have to go manually select not running SQL services to run. The default backup should not be in C drive, if C drive die you lose the backup, it is better to have your backup in a different drive. Does not have Medical/Dental dictation software with speech recognition, it would be the best to have instead of typing.
Vendor Response
Thank you for your review and for being a long-time ABELDent client! Your feedback about adding useful features rings true! Our goal is to be your All in One solution! With our new products ABELDent LS+ (local solution) and ABELDent CS (our cloud solution), we are confident that we will continue to expand our features to support our customers even better. This also includes our voice activated perio charting, which eliminates much of the typing. We are sorry to hear that SQL Server is giving you some problems. Microsoft SQL Server is the most popular and one of the most stable databases globally, and these types of issues are very unusual. Simple actions like reinstalling SQL will typically clear up these types of problems with services and performance. Our technical support team will be happy to look at the specific errors and advise on the resolution. Our SQL backups can easily be directed to any drive. Of course, the local SQL backup does not replace a good regular offsite backup.
Replied May 2022
Heather
Health, Wellness and Fitness, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Abeldent Is The Dental Software of Choice
Experience has been very good. As stated previously, the support available is easily accessible, and the help index is beneficial. The support staff are knowledgeable and provide accurate instructions when needed. Unfortunately, I have experienced other software company's support staff providing incorrect advice. Especially where the A/R is concerned. Consistent staffing, long term staffing.
PROSProgram is easy to use and the support team are fantastic and readily available. Navigating the options and screens is easy, as the the title and headings make sense, supporting the reporting you are seeking. (with the exception of the Procedure Code Report) When hiring staff, most candidates have used Abeldent Software which allows for minimal training.
CONSWould prefer to be able to run 2 separate corps in the software and not have combined corps data on reporting. (Former owner and new corps) The Procedure Code Report title needs to change as it is currently called a Production Report.
Reason for choosing ABELDent
Abel is user friendly, the management reporting is easily understood. The adj & w/o are deducted from the collections total which is important, so as not to have to manually adj. on DDS pay. Practice Summary Reports are perfect. Tracking providers individually and or in a "pool," is beneficial.
Vendor Response
Thank you for taking the time to leave us such a glowing review! We are ecstatic that your team's experience with ABELDent has been great. Our support staff is always available to help your team configure the best way to use our software efficiently. Please reach out to us regarding your preference to run two separate corps in the software. ABELDent CS (Cloud System) has newer reporting capabilities, and we are continually developing new and improved functions for ABELDent users. We also want to thank you for your feedback on the title of our "Production Report" capability. Our software updates are designed with users like you in mind, and we will keep your feedback in mind when upgrading our software. We invite you to reach out to our trainers for anything your office may need. We look forward to continuing to improve our product for your team.
Replied April 2022
Jolie
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great Customer Service
My review is not realistic to the product but to service that has been provided by [sensitive content hidden]. I have been working with an outdated version at one location and now that I need to learn the CS, she made it very clear. She was about to guide me through the ways they are similar and show me features that will change my dad to day use of this software. She also was very kind along the way.
CONSThere are so many different ways to complete a task that can seem overwhelming BUT because there is options it makes itself very versatile to every user. I also wish I could’ve had more free time to train with [sensitive content hidden]. OR have a L&L with her in office for my team.
Vendor Response
Thank you for reviewing ABELDent dental software. Our dental support team is available around the clock to make your experience with ABELDent as smooth as possible. We are happy our team members helped make the transition to your updated version of ABELDent easy. If you ever need further support or have any questions, we invite you to contact us – our dental support team is available 24/7.
Replied April 2023
Neil
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Abeldent cs
Great company!
PROSAbledent CS allows me to work from wherever I have a internet connection. The ability to communicate with patients electronically is a total game changer for our office. I am able to work anytime I want. Charting is well laid out and works very well. Icons are well labeled and easy to find.
CONSNot really. We really Like the software.
Reasons for switching to ABELDent
Our other office uses able.
Vendor Response
Thank you so much for sharing your positive experience with us! We appreciate your feedback on our software. We are so happy to hear patient communication has been such a game-changer for your office! We are also glad that you find our charting navigation and icons in our software easy to identify and use. We hope to continue to provide your office with helpful updates that keep helping your office prosper.
Replied December 2021
Thalatha
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Amazing software
This product is user friendly , it is ideal to go for paper less . Software can store all relevant information of the patients. Easy to generate All kind of Reports, referrals to specialists , patients reminders, etc. The training given was amazing.Our trainer [SENSITIVE CONTENT] did a amazing job. She is very knowledgeable, encouraging and really helpful trainer. She is always there when ever we need support.
CONSAfter sending the claims to insurance , sometimes the amount is sitting under the patient balance not under the insurance. Sometimes sitting wrong amount under insurance or patient balance. That make me to do one or few transactions before entering the payment. As I heard from Abel dent support,They are fixing that problem in the new version .
Vendor Response
Thank you for leaving such an in-depth review! We are so happy to hear that your office has benefited from our various paperless features. We hope to continue to provide your team with simplified workflows to make managing patient appointments, charting, and treatment planning even more effortlessly. Feel free to reach out to us if your office needs any assistance with updating your program, or if you have any issues that we can continue to assist you with.
Replied January 2022
Janis
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Abeldent LS+
I have been a client with Abeldent for more than 35years and from their business office to technical support they have always been a pleasure to work with. The new Abeldent LS+ has been easy to learn and adapt to, all of our staff have taken to it very quickly.
PROSInstallation was seamless. Tutorials and education provided was easy to follow. In house training the best! Support always helpful and available.
CONSNeeds more information on the business end for accounting. Daily Summarized Totals need to break down as previous programs did. Grand Totals of patients accounts not available in financials.
Vendor Response
Thank you for reviewing our dental software! We appreciate your long-time loyalty to our product and patience in letting us evolve into the all in one practice management dental software solution we are today. We are pleased that our modern version, ABELDent LS+, has been so easy to learn for your whole team. We look forward to continuing to provide you with top-notch educational content as well as unmatched live answer support. Regarding the accounting aspect, this is great feedback. If possible could we have one of our trainers reach out to you, or you are welcome to contact us. We would like to review these requirements with you and see if there is any insight we can provide to you with future updates.
Replied June 2022
Edite
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Abeldent Review
Good, prompt customer service in the event that support is needed.
PROSThe single most important thing to any dental office is a full schedule. The automated messages by email and text are a huge time saver for the admin staff to confirm upcoming appointments and an amazing way to communicate with patients quickly and effectively.
CONSThe only thing we have noticed is that the planned worked doesn't get updated on the odontogram.
Vendor Response
Thank you for reviewing our dental software. We are pleased that our support team has been so quick to help you and meet your needs promptly. We are happy that your team utilizes our time-saving patient communication features! Our new updates will continue to bring improved performance and capabilities to make practice management even easier for your team. Regarding your comment on planned treatment showing in the patient's odontogram, we invite you to reach out to us so we can take a look. Please call us at 1-800-267-2235 and press 2 to speak to us about this, we look forward to hearing from you! Thanks again for reviewing our software!
Replied July 2022
Eileen
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Abeldent software user since the late 89’s
Great!
PROSBeen using Abeldent for over 30 years. The product has regularly evolved to meet the market reality. Customer service has always been supportive. (Specially last experience with [SENSITIVE CONTENT])
CONSThe appearance of the interface of the appointment book (would like something lighter)
Reason for choosing ABELDent
Multiple functionalities Abeldent offered.
Vendor Response
Thank you for reviewing our practice management software. We appreciate your long-time loyalty to our product! We are proud to hear that we have been evolving steadily to provide your team with the best possible solutions for patient care. Our support team is always available to help you with any inquiries or issues you may be facing. Regarding the appearance of the appointment book, you can adjust the colours to your preference. Navigate to File / Update / Scheduler Setup, select the Work To Do tab, then select each item and click the Background Color button to select whatever color you like.
Replied April 2022
Seerat
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Abeldent Dental Software
I have been using this software in dental clinic setting since 2015. Overall, I love using this software as it is very user-friendly.
PROSIt does feel overwhelming for a new user but once the software is set up to your needs it is extremely user friendly
CONSThe way it prints tax receipts and statements as it can be confusing for patients to read them without getting confused.
Vendor Response
Thank you for reviewing our practice management software! We are happy that your office has enjoyed our dental software for such a long time. We are glad that your team finds ABELDent user-friendly and easy to use. We encourage your office to use our ongoing training resources at any time, such as ABELDent Mastery or our group of trainers, who are always ready to help. We invite you to reach out to either our support team or our training team so we can help you configure your receipts or help you find a way to make your financial documentation easier for your patients to understand.
Replied April 2022
claude
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
ABELDent version 12.10
Extermely helpful support. Most issues resolved quickly, sometimes bigger issues have to be sent up the chain, but support always gets us up and running. Remote backup service is excellent and also comes with great support
PROSGenerally easy to use. Fantastic support.
CONSWe are running and older version of ABELDent. There are some limitations as far as treatment planning. We would also like to have the ability to text/confirm apts direct through ABELDent without using third party software. It appears that these options are included in the newer versions of ABELDent.
Vendor Response
Thank you for reviewing ABELDent! We appreciate your feedback on our product, as well as our support team. You are also correct in mentioning the features you specified are available in ABELDent CS and ABELDent LS+, our newer software versions. Please reach out to us if you are interested in upgrading your software, and we can help you find the option that works best for your practice.
Replied November 2021
Jillian
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Ease of Use
We use Abel on a day to day bases, we like the ease of use and the access to support when questions are needed.
CONSWe wish treatment manager was alittle more user friendly and you could access all options via that page
Vendor Response
Thanks for taking the time to review ABELDent dental software. We are happy to hear that our comprehensive practice management software is easy to use. We are also glad your team finds ABELDent's 24/7 support accessible when you have questions. Thank you for your honest feedback on ABELDent's treatment manager. We will keep your feedback in mind for future improvements to our dental software.
Replied April 2023
Chantelle
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
ABELDent Review
I have used many software programs and ABELDent is by far my preferred software. Customer service is excellent
PROSThe software is user friendly and always has training and support at our finger tips to answer any questions we have
CONSThere is nothing that i do not like about the software currently we are unable to use ABELDent at its full potential due to restrictions in our area for internet and i would like to be able to use the FULL ABELDent other than that no complaints.
Vendor Response
Thank you for leaving us such a great review! We are happy that you and your team have found reaching our training and support resources easy. We are also glad to hear that you find our software user-friendly! We appreciate your kind words, and hope to continue to provide you with all the help and resources your office needs.
Replied October 2021
Jennifer
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2022
Simcoe dental clinic
today's experience was great
PROSit is what we know and use.
CONSdated... we would like to move over to the new platform. The quote was excessive seeing that we have been using and paying for this product/service for 20 years.
Reason for choosing ABELDent
currently this is what we use in the office
Vendor Response
Thank you for reviewing our practice management software. We appreciate your team's long-time loyalty to ABELDent! We encourage your office to upgrade to one of our latest options, ABELDent LS+ (an in-house server in your office), or ABELDent CS (a cloud solution). Both options are the same modern version with new functionalities and an updated look-and-feel. We hope to show you the tremendous value of upgrading, and look forward to continuing to improve your ABELDent experience.
Replied March 2022
Carrie
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Best Dental Software
Ease of use on a daily basis, great reports, ease of scheduling and great support when we need it.
CONSI really don’t have any complaints. I have used Abel for 10 years.
Vendor Response
Thank you for reviewing ABELDent dental software! We are happy to hear ABELDent's ease of scheduling, reports, and dental support team have provided you with a great dental software experience. We appreciate your decade-long usage of ABELDent and look forward to continuing to provide you with the best dental software available!
Replied March 2023
Emre
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
Mountcrest review
excellent
PROSEase of Use. Staff was having trouble adjusting.
CONSLooks too outdated. Have used abel over 20+ years
Reasons for switching to ABELDent
Familiarity
Vendor Response
Thank you for taking the time to review ABELDent! We suggest your office considers upgrading to one of our latest options, ABELDent LS+ (an in-house server in your office), or ABELDent CS (a cloud solution). Both options are the same modern version with new functionalities and an updated look-and-feel. The newer version has automatic updates (which you can enable at your convenience), and enhanced workflows to simplify all aspects of practice management. If you are interested in upgrading to either of our modern options, please reach out to us at 1-800-267-2235, or contact us via our website at any time.
Replied March 2022
Knowlton
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
dental software
We use it for all our dental practice management needs. In regards to my con, the company realized their errors and introduced much better functioning add ons that allowed me to cancel the third party software
PROSExtremely stable reliable software, no real problems over the years
CONSslow to adapt newer technologies, had to use a third party software as the feature brought forward by abledent did not have proper functionality.
Vendor Response
Thank you for taking the time out of your busy day to provide feedback on your experience using ABELDent and for your support over the years. We are glad to see that the recent improvements made to ABELDent now better meet your needs so you no longer require your third party software.
Replied October 2019
Pam
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great Dental Software.
Easy to learn and clinical side of program is great. For administration I wish it had more reports available and the financial was more user friendly.
PROSTechnical Support is great.[SENSITIVE CONTENT] always goes the extra mile to make sure that all issues are resolved in a timely manner as well as teaching me at the same time. The help option is also great to go to for quick reference.
CONSFinancials such as easier printing of previous day invoices, tax receipts, receipts of single family members.
Vendor Response
Thank you for the great feedback about our technical support team here at ABELDent! We will continually strive to do our best to meet and exceed our expectations! Regarding the financials, we truly appreciate your feedback. We may have some options for you. Would you please reach out to us at 1-800-267-2235 at your earliest convenience? At the very least we would like to learn your requirements better, so we can start improving your experience together. Thank You.
Replied June 2022
Josh
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Excellent Software to Setup and Maintain
As an IT technician who has worked with ABELSoft for many years, I cannot recommend them enough. Their software is easy to setup and maintain, making it easy to recommend to clients opening a new office or looking to switch. Keep up the good work!
PROSEase of SetupEasy Maintenance for ITIntuitive Interface
CONSCan't really think of anything that I am unhappy with
Vendor Response
Thank you for reviewing ABELDent dental software! Our team appreciates your kind recommendation. We look forward to continuing to provide simple solutions for easy implementation and ongoing practice management use. Thank you for working alongside us!
Replied January 2023
Nancy
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Highland Dental
Easy to learn use.............................................................................................................................................
CONSReporting isn't intuitive - not many 'one touch' reports
Vendor Response
Thank you for your review of our software! We are happy to hear that you find our software easy to learn and easy to use for your office. We are sorry to hear you do not find our reporting intuitive. We would like to help you use your ABELDent software to its full potential. Feel free to call us at 1-800-267-2235 any time so we can improve your reporting experience.
Replied March 2022
Dawn
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
AbelDent Support is Excellent!
The program has easy access to video tutorials. If I have any further questions after watching videos, I am able to get the remote support needed. If I stump a representative on a question they connect with other colleagues to attain the correct information and have it relayed back to me.
CONSI haven't found anything that I dislike about the program.
Vendor Response
Thank you for reviewing our all in one dental software solution! We appreciate your feedback on our support team and tutorial videos. We are consistently updating our video library to better assist you in navigating ABELDent. As you mentioned, our support team is available around the clock to provide you with direct help.
Replied January 2023
Yalini
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2021
Abeldent review
Great
PROSConvenience and easy access with pictograms Updates are readily available
CONSError message popping out Multiple use of computers at the same time gives some issues
Vendor Response
Thank you for the feedback regarding ABELDent! We appreciate that you like that the updates are readily available! Regarding the error message you receive sometimes, please do reach out to us, as we would like to investigate the cause of this and ensure we do our best to resolve this issue. Once we know more details we are confident that we can assist you.
Replied January 2022