ABELDent vs Dentrix Ascend

RATING:

4.7

(101)

ABELDent has 101 reviews and a rating of 4.7 / 5 stars vs Dentrix Ascend which has 228 reviews and a rating of 4.15 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (101)
4.2 (228)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
February 23, 2024
November 16, 2023
Pros/Cons
  • Pros

  • Booking appointments and moving appts, ease of sending insurance claim forms via edi, easy to understand tabs to navigate through the software. The trainer Neetu is outstanding.
  • Being an Office Manager, it's important for me to able to complete my tasks quickly.
  • Cons

  • Some minor charting features are missing. Example would be it did not have the feature of indicating areas of bleeding on an implant (unless this has been updated).
  • Although it's a rarity, I can't drag an appointment onto reservered time e.g lunch time. I can 'add' an appointment onto reserved time, but would like to just drag and drop it.
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  • Pros

  • I also love the dashboard, it shows what claims need to be worked on and helps keep the team on track.
  • I like the ease of use...meaning it's easy to navigate. Simplified version of their more complex server-based Software.
  • Cons

  • Over billing and taking forever to get refunded, horrible customer service-they treat you badly and are only available short hours for monetary issues. They purposely hang up on you and avoid calls.
  • Dentrix ascend is missing some of the key components of traditional dentrix.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

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FrontRunners

2023

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11 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos