Ease of program and great customer support. Always timely and very helpful. Anyone in the office could learn this program and the tutorials are very helpful as well

Would like to see a tooth chart printed out on patient estimate sheet. With that the patient could go home and be able to tell what teeth were discussed and where in the mouth they are

Ace has everything and the best support I've experienced in any business, ever! My wife and her staff have used Ace Dental Software at our dental office for just about half a year now. We are under the fully licensed $4,000 model. I am writing this review to give an honest and positive review of their software and support. I will begin by recalling and responding to a comment from a dentist that explained that the coders at Ace don't know their own software or offer good support it. Here is why this is false. When we began using Ace, we had a frustrating experience where the program wasn't functional for us. I have a PhD and work in coding in the field of bio-informatics. Prior to contacting Ace about the issue, I investigated every part of the program that any typical technician or computer programmer would suspect to be a problem. When, I contacted John I forewarned him that we were experiencing a problem that he wasn't going to be able to explain. Over several days and nights John and his coders repeated the same tests I did on my PC, and they arrived at the same conclusion; the issue stemmed from some aspect of graphics processing, but defied logic. John and his coders worked continuously in the evening and on weekends with tweaking features within Ace and on our computers to pinpoint the problem. After recruiting some equally perplexed engineer friends at NVidia to run Ace across many different GPU's we were able to pinpoint the problem to being tied to our office using an advanced GPU architecture that most consumers and businesses won't begin to adopt for another couple of years. After spending many hours inside and outside of their normal business hours, the Ace team didn't ask me to swap out $10,000 worth of graphics cards necessary for my work, for cheaper consumer models. Instead they spent many more hours over several weeks to re-write and re-compile a new program that would function in the architecture. I can GUARANTEE you that absolutely no software company would do that for a consumer. Over the 1.5-2 months it took all of us to identify the program and Ace to redevelop the program, it is likely that it came as a loss to Ace with respect to what we paid in our support and licensing fees. I am happy to write this review for Ace because of their willingness to offer a high quality and affordable product to dentists, and for their willingness to go above and beyond for their customers.

Ace is one of two reasonably priced software programs (other being Open Dental), and discloses its pricing. The key to Ace remains its support and kindness, whether a user has complex questions or simple ones. True Story - When we purchased our office from a retiring dentist I gave a receptionist (~50) a mouse to walk her through using Ace and dental software for the first time. She held the mouse with her laser facing toward her palm. After 4-5 months of using the software they are both able to enter patient information, payments and insurance, print statements, check out patients, and schedule them, but if I ask them to minimize or close out a screen they don't understand what I mean. How is it that they don't know the most basic of computer tasks, but can manage to use the software. Well there is an ongoing joke at the office, "Just call Jackie". Stopping by the office, I have caught our receptionists twice call Jackie when they thought there was a problem in Ace. The circumstances of these calls led me to realize they were calling her so much that she was basically their "elementary computer teacher." 1) I caught them calling Jackie when they accidentally minimized Ace and couldn't figure out where it went or how to get it back. 2) Dental Exchange (completely different program) froze and they tried to call Jackie for help. I can only imagine all of the calls she has had to hear from them, but she's always happy with them. They really are great receptionists though.

As much as I love Ace Dental, and would choose it over any dental software, I am admittedly critical of several areas. I have let John and Ace know it in several e-mails, phone calls, and surveys. They are constantly making upgrades to the program and bringing in new and exciting features, but it comes at the cost of ignoring a very few basic aspects that would truly make the program perfect. Ace opens in two major boxes. All of the core screen is an independent box that sits inside a second box that has the menu information. There is no point to this and its a distraction. The general graphics are severely outdated and color is basically 6 color RGB. While its the most feature rich program, it has the feeling of being an outdated program from the 90s. We'd like to have a computer set up (or iPad) where patients can directly fill out and update patient information, but the enter patient data screen is bland with a 1990s look. We try to maintain a modern look since a big focus in our practice includes integrating the most advanced dental materials and equipment that assists us in conducting dental research as well. While relatively rare we also get the occasional patient that asks us if our dental software was ever updated to have any modern patient info protection features. We joke about the look with a patient that brings it up, but always have in the back of our mind that some patients secretly have similar reservations of it, but don't bring it up for us to explain.

My old (20 + years!) software was not being supported and I needed to replace it. ACE met our needs for an affordable product (we have a VERY small practice in a town of 600.) The new front desk administrator has become very adept at using the program and its cooperative insurance efiling program. Even I, the doctor, can eventually enter procedures, complete insurance info and file a claim for a patient. Still, it is very critical for the support line to be available! Thanks for your help.

the price

inability to customize reports

Your software is easy to use, the Insurance windows are very user friendly. I also like your technical people,they helped a lot when I first started here

The type, (fonts), even the largest one are still too small to read easily. I find the software to have glitches, where you have to go in and out of the schedule to get it to print out correctly and the new feature where you put appointments on hold it will say chair conflict when there is not one, so you have to go out of the appointment area and come back in to get it to place the appointment. Ends up taking more time to do these tasks then it should.

How user friendly it is. Anyone coming into the office (temp.) picks up how to use software fast. Customer Service ROCKS!!!!! Have very few problems with this program.

Nothing - We have had very few problems with this program in all the years we have been using it. When we have had to use temp. employees they have found the software very easy to use compared to others.

Accounting and insurance billing is a breeze with Ace!

The program is very user-friendly! It did not take long to get the hang of it. With the help of the support team any problem I had was resolved with a simple phone call, (by "problem" I mean something I did not understand):)

No complaints! I have not found any issues with this program. Everything task is very simple to complete.

Our patients love the eReminders . Since signing up for the eReminder option, we have very few, if any, No Show appointments now.

There is not much that I would change regarding this software package. I would like to be able to create a statement for a patient's balance when there are still outstanding insurance claims.

Having a software that I can depend on just makes my life easier and my day happier.

Ease of use - Also, if I have any problems, the support staff is wonderful! They are always happy to help even though I am woefully ignorant of computer terminology and they basically have to walk me through everything like I am 4 years old!!

It has everything we need to run our dental office; scheduling, charting, bridging our digital x-rays, employees time clock, claims, etc. They have great customer support, user friendly, and very affordable.

The dental images are not on clouds, so if I'm not in the office, I can't check my patients radiographs.

I have used other programs in the past. By far this is my favorite . Thank you Mr. Hastings and all the staff at Ace you make my life easy

easy to use and train new employees, love the reports menu with the ability to create a custom report I can most always get anything I need for both the doctor and the accountant

Ease of use. The pros should not require that I send in 100 character minimum. There is nothing that stands out as far as the pros go. Ease of use. I should not be required to fill in 100 character minimum.

Least like the fact that the subscriber information on the insurance has to be entered as a separate profile if not the patient then linked in to the patient. We have a lot of inactives in our files for this reason.

Have Been using ACE for a long time. The company has worked with me to make it affordable for more than one practice. Support is great. patient support staff ( needed for oldies like me!!!!)

Ease of use. Lots of features. Pick and choose which ones to use. Constantly upgrading. additional options available at minimal cost compared to outsourcing.

Was pretty easy to learn what I needed to chart initially . I'm still learning features as I go and have greatly appreciated the help given when I've called ACE with with any difficulties.

Problems at times in treatment planning . Periodontal charting anything other than probe depths is complicated.

This is the worst piece if software I have ever used. It constantly logs me out and sign in is from the dark ages. I always get errors at login. Lastly, customer service has no idea how to troubleshoot. It is fine to be nice but you should know your tech cold. Very disappointing. I don't know what the problem is but it probably stems from the fact it is written from a different era. I guess if I had a 10 year old computer it might work.

I have used the software for over 10 years. It is easy to use and the service is the best is have seen by any software.

Easy to use and affordable. We have a multi doctor practice and works well for this.

We have not had any problems with the software.

Easy to maintain patient accounts and history.

ACE Dental Software is super easy to use and works great for our practice needs. The knowledgeable staff is always on-hand for support and help with anything we may need.

Excellent customer service who are always there when you need them, and software has many features and simple to use. Simply great to have at the office.

Easy to use. Great customer service help when you need it.

None.

The ease of the learning the appointment book. The doctor and hygienist find it very easy to use. The charting is wonderful.

It can be slow at times and the computer get sluggish and freezes up. Other than that we have no problems.

User friendly with great customer support

Would prefer a version to be used on a Mac computer

This software has everything I want and need to run my dental practice. More importantly, they offer immediate tech support (they answer the phone right away every time) and the person is very knowledgeable and extremely courteous. They were able to access my computers and get me set up and my computers talking in no time. I couldn't be happier.

Really, I have no complaints about this product or the service they offer. Nothing negative to say

ACE Dental Software is an extremely easy program to use. Patients love the text and email reminders for appointments (eReminder feature) and we have seen an almost 100% elimination of no shows. Any problem is immediately dealt with by the helpful and patient support staff.

I have had no complaints when dealing with the customer service. I recommend this product.

pretty easy to learn- customer service always very helpful. Especially cust support representatives!!! :)

freezes up alot. it also kicks us out quite frequently when we go to check patients out. also changes things (ex. in collections it will change how patient pays. i enter it as visa and it will show up as cash ?)

we had patients appointments fall off the schedule for no reason, the system was backing up for three weeks before we figured it out , the customer support was awful, we tried to talk to someone about getting our money back and no one ever called back, even had my attorney send certified letters and all were refused. what a mistake, cost me thousands of dollars

we started using electronic prescriptions now. I now know how are my team will work to get us out of a bad situation

I don't know where to start, this was the worst experience I've had in 20 years in dentistry . Do not purchase

Easy to manage patient appointments with ACE Dental, other great services are offered, too (eReminder, eRecall, eSurvey)- try them!

Sometimes, the software needs to be restarted in order to continue working (ie: it "freezes").

Simplifies admin duties. Customer support representative has walked us through many questions and handled them knowledgeably and professionally.

It is hard to pick up a scheduled appointment and move it to another column on the same day. You often have to move it to the hold area and then back to the schedule to make it work okay. Not a huge deal but can be a nuisance when you are trying to move something quickly when the patient is on the line.