Over billing and taking forever to get refunded, horrible customer service-they treat you badly and are only available short hours for monetary issues. They purposely hang up on you and avoid calls.

Overall- I love this system and need more training. I love that I can view my day from any device with the internet.

Customer service is so helpful. They remote in and show you step by step.

Overall experience has been very good and the customer support has been amazingly and surprisingly good.

I also love the dashboard, it shows what claims need to be worked on and helps keep the team on track.

We've had a great experience with Dentrix Ascend and even worked to integrate the platform with several other practices.

Dentrix ascend is missing some of the key components of traditional dentrix.

It's not horrible and I'm not completely dissatisfied, but it has been disappointing.

I like the ease of use...meaning it's easy to navigate. Simplified version of their more complex server-based Software.

When things are broke or not working minimum 24-48 hours to fix.

The software has done exactly what we need and they continually are releasing new features that make the software more reliable. I love that it is all cloud based and we don't need a local server.

Tricky to use, inability to add templates, referral processes.

The support with Dentrix has been great. The response is almost immediate and very helpful.

The cloud based platform makes for a great integration between multiple locations. The interface is practical and laid out well (once your are adjusted to it).

Online scheduling never worked properly/ MANY ERRORS in scheduling/ double booking/ and we have now disabled.

Simple, easy to use interface, efficient integration with AthenaNet EHR.

Great experience that will continue to improve.

It is a beautiful visual for patients, and my doctor likes the cloud base storage.

Everything that I felt was missing has been added in the last year.

And the BEST part is they are always asking their current users what can be improved upon... they want their clients happy with Ascend.

Like that its cloud based and always evolving with updates as users make recommendations to improve. I like that I can access it anywhere.

Building the report needed is time consuming and confusing. Of all the complicated things you can do with Ascend, electronic billing isn't one of them.

We have two dental practices with a lot of patient overlap and this is so much better than our old software. Very user friendly and easy to access from anywhere.

The best thing i like in this software is there user friendly functionality which make it so different and valuable to all.

I like most of the updates but dislike every update we run into an issue. I dislike that it gives error messages a lot.

The software is user friendly and I love being able to request features to be added. Also, if I run into an issue, tech support is extremely helpful and eager to resolve the problem.

Easy to use-patient accounts and statements are easy for patients to understand. Love being able to access the schedule anywhere.

For the cost and the ability to use my laptop and PC at home I would recommend it to anybody in the medical or dental profession.

I love the fact that we can recommend changes and with in weeks they happen.

There are multiple things to like about this software. First and foremost is the ease of use and intuitive flow.

Cloud-based, constantly evolving, easy to use once getting the hang of it, images are well-organized and acquisition agent is within the software itself, which is great.

Saves money from buying multiple services. The bundle approach is a good value.

Seems to integrate well with the computer and it’s nice having everything cloud based.

The program is visually great to look at and is very basic, easy to use.

From an operations stand point, it has helped us grow our business quickly and I appreciate that they are constantly improving their software at no extra cost.

It is very user friendly. If you have any issues with any part of the software you can go to the help center or community forum and find the answers you are looking for.

We can always access and stay up to date with no additional cost or waste of time. Ascend continues to get better and better.

There is always a learning curve with a new system. We had great instruction how to get started.

We love that it's Cloud Based so we can securely access it anywhere. The customer service and support center are extremely helpful and very quick to return email inquiries.

The entire staff felt the software was very user friendly and fast and gave us easy access to all the information we need to provide the most thorough care to our patients.

The transfer of info from QSI to Idental was awful. There were thousands of $ of balance transfers, and conversion default messages.

I've been a dentist for over 50 years & had no idea how to use the software. The tech support was very patient & guided.

I have a mobile practice which is different that typical office and I am very satisfied with my decision.

We love this software because it does exactly what we were looking for. It's easy to navigate and therefore easy to train our new staff.

The learning curve was very quick and are there to help when needed.

We like that the payments and billing are linked to the procedures.

The pricing is very good but now I see why. Also, the software was very colorful which is always naturally pleasing to the eye.

The software can be use on any devices, especially mobile. Great way to expand your practices with multiple locations.

Intuitive learning and short learning curve for any staffs. Excellent scalibilty for added features of IDentalSoft.

It is very user friendly and the support is beyond helpful. They are always there and do not laugh at me with my stupid questions.

The product is well designed. The support and the support staff is amazing.

Great scalability of the software with the growth of the business.

I really like the help desk. They are available all the time and easy to reach and help me.

Great software and Excellent customer service.

Excellent customer service. They were the only company who could do a full migration of all clinical notes, x-rays, documents etc.

We consistently had trouble with the xrays bridging. The software is extremely simplistic to a fault.

We were motivated to find a easier  software  system than we had  during this Covid period. We wanted to go paperless.

You can't close out a month or year. We can't create our own discount/adjustment codes.

The support is outstanding. Never had an issue they could not solve and they are constantly making improvements.

The reporting was terrible. My end of day numbers would always be off.

We like emailing and texting from the patient chart.

It is realitive easy to use, set-up and access pt information on the go. I simply love the software.

I have used Easy Dental, Dentrix, ACE, SolutionReach, ZocDoc, etc. iDentalsoft is a combo of all of that and it is one integrated system and is completely cloud-based.

Accessable from any devices ie cell phones, tablets, and laptop or desktop computers. Patient communications of emails and texts are build in with no extra fees.

I have been using software to teach my students in the classroom. It is easy to use and they love it.

Customize all of our needs for a mobile practice. The Demo was fabulous and was very educational.

Make sure the system is secure. For instanc, identalsoft has a great hybrid cloud solution that is super secure, and HIPAA compliant.

I absolutely love how everything is integrated- forget about the old days when you constantly switch in and out of applications.

We were initially attracted to the software because of the pricing.

It has done nothing but cause hassle and not to mention their support system is horrible.

It has been a waste of time for the patients whom we have had cancelled and the doctors time.

For several months before we went live, she worked with her team to customize many features of the software to fit our needs and helped tremendously to train and prepare us for the transition.

This has a fun interface that makes it appealing to click through.

We continue to call on her when we have questions and she is unfailing kind, accessible and a pleasure to speak with. She is a huge asset to Identalsoft.

Data and image migration was done in very short time frame. Migration costs were minimal with excellent accuracy.

Theexcellent  support  we get from Idental soft has made the transition very easy. I am happy when I call and the support team knows me and my staff by name.

I love the ability to see a patient's chart from anywhere. Very easy to use and learn with unlimited technical support.

Wonderful technical support @ corporate office in Silicone Valley and in Kansas.

US Dollar

Dentrix Ascend is a web-based software suite for dental care. The software suite provides tools for scheduling, appointment booking, e prescribing, and monitoring continuing care, as well as various chart types. Users can enter clinical notes and enable pop-up alerts that appear when a patient’s chart is accessed. Treatment planning tools track patient benefits to help set appointment schedules.


Users can also manage billing and accounting, insurance processing and revenue. Reports can be run to track payments, medicaid reimbursement, and payer utilization. Permission controls allow users to restrict access for individuals or groups. The software can be integrated with other applications such as Allscripts, eClinicalWorks, Epic and SuccessEHS.


Dentrix Ascend provides user support via live chat, email and over the phone. Pricing models vary depending on customer needs. The application suite is suitable for organizations like large medical groups, multi-location practices, community health centers, hospitals, correctional facilities and government organizations.



LongDescription

Treatment Planning

Patient Records Management

User Management

Customizable Reports

Document Imaging

Charting

Progress Tracking

Referral Tracking

Confirmation/Reminders

Task Planning

Scheduled/Automated Reports

Data Import/Export

Multi-Location

Imaging and X-rays

Orthodontic Charting

Risk Alerts

Role-Based Permissions

Customization

3D Imaging

Medical Billing

Customizable Templates

Progress Notes

To-Do List

Claims Management

Appointment Management

Records Management

Client Management

Drag & Drop

Image Analysis

2D Drawing

Periodontal Charting

Calibration Management

Dental Practice Management

Pricing information is available on inquiry.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Dentrix Ascend

In Person

Live Online

Webinars

Documentation

Videos

iDentalSoft is a dental practice management solution that offers integrated charting, billing, treatment planning, scheduling and imaging features. The system allows practices to choose whether to host data and backups in the cloud or in their own office. iDentalSoft also helps to manage schedules of employees working at different locations.


The system’s scheduler allows administrative staff to search openings by time, operatory, or provider; color-coding allows users to determine patient status and view confirmations and no-shows. Providers can designate time blocks for certain procedures. Users can also scan, upload and categorize the documents for access purpose.


From the patient portal, patients can register themselves, request appointments, sign consents and make payments. The solution offers HIPPA compliance and two-factor authentication which enables users to protect email attachments with a password. iDentalSoft can be used by general dentistry, orthodontics, endodontics, pediatric dentistry, periodontics and oral and maxiofacial surgery practices.



Employee Management

Electronic Payments

HIPAA Compliant

Time Clock

Comparison View

E-Prescribing

Client Portal

Reminders

Billing & Invoicing

Voice Capture

Hands-Free Charting

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Free 30-day available

Contact for a customized pricing quote based on your database size, number of locations, and affordable add ons for patient communications, eClaims integration, and # of electronic forms to digitize for a 1 time fee.

Dentrix Ascend vs iDentalSoft

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