Dovetail Software

4.72 / 5 (9)

About Dovetail


Dovetail is a cloud-based dental practice management and EHR solution built for small, midsize and large dental office including specialists such as periodontists, endodontists, orthodontists and oral surgeons. Dovetail offers a mobile EHR web-application that is certified by the ONC and is HIPAA compliant.

Primary features include patient engagement, medical history, treatment plan management, patient referral, appointment management, invoicing, file cabinet and financial reporting. The patient engagement feature provides the medical history that helps track medical alerts, pre-medication and allergy details. The Dovetail Connect is a collaboration tool that allows dental professionals to refer patients to specialists and track communications.

Dovetail is offered with a subscription pricing option. It is compatible with Windows, Mac, Linux and mobile web applications. Support is offered via email and over the phone. Other help options include remote desktop, live chat, training and education.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 2000, Windows 10

9 Reviews of Dovetail

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(8)

4 stars

(0)

3 stars

(0)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-9 of 9 reviews

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November 2016

Donna from Chandwani Dental

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Chandwani Dental Office Manager.

As the Office Manager at Chandwani Dental LLC, I would like to say how impressed I am with Dovetail. I like how the Apex portal allows me to view the status of a claim in full detail, check patient eligibility, remaining benefits and deductibles all from the patient's file without having to log into another website. These factors are not only a convenience but they help to improve the proficiency of my work. I am also impressed with the media tab and how it allows me to view and/or add attachments such as PDF files, pictures, and CT scans to the patient's file. All of these features are user friendly and easy to navigate. Thanks to Dovetail's improvement and modern technology, the efficiency of our office work at Chandwani Dental is greatly enhanced.

February 2018

Troy from Alpharetta Dental Associates

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

The team at Dovetai really l get it!

The business of dentistry and the practice of dentistry is becoming increasingly software driven. Dovetail is a very forward thinking company that offers practical affordable solutions for the modern dental offfice.

Pros

The software is intuitive and so easy to use. It is designed for a mobile platform which is very different from the “you can use it on a tablet” that most of the other available software solutions offer. It seems as though the people at Dovetail thought of everything. Dovetail has crafted a product with the user experience in mind. It’s a great software not just for the doctor and staff but also from the patient perspective. The integration with other technologies makes it not just easy but fun to use.

Cons

With any product there is a learning curve. But having said that I would say there is probably more of a (un)learning curve than an actual learning curve. You can’t carry over old habits formed with previous practice management software.

August 2017

Ann from Wilkinson Family Dentistry

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Customer support

4.0

Functionality

3.0

August 2017

Great system. User friendly

We researched this software while looking to upgrade our software. It had many features that we liked, but lacked too many things we as a small office used regularly.

Pros

I found this system to be very user friendly. Very intuitive and easy to learn. It seemed good for a small practice that wants to go paperless.

Cons

This system could use more on the management end. Unable to track employee time, or vacation/sick days. I also found it a bit lacking in being able to run reports. Although going paperless seems ideal, this software was not very forgiving if you were trying to accomplish this in small steps.

February 2018

Chris from Dental TI

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

True Cloud Based Practice Management

The support team is great! We highly recommend anyone looking for a true Cloud solution to take the time to go through a demo and ask why Dovetail over other PMS!

Pros

The support team is terrific and very willing to take recommendations for improvement and additional feature requests. Best part is their ability to immediately implement in the current version of the software!

April 2018

Bassam from Dusk dental

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Excellent software

I love it.

Pros

Easy to use, excellent customer service and support, high speed. and their services are excellent very reasonable fees.

Cons

N/A, actually there is nothing to complain about with Dovetail, I recommend it to all my friends. Thumbs up.

November 2016

emile from DENTAL

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Very impressive EHR / PM solution. I really love this product

The product is really easy to use , from creating clinical exams to the custom progress notes. All of the features are available on any mobile tablet. Looks amazing too.

Pros

The treatment is like no ther i've seen. You just select the procedure and the teeth and insurance codes and fees automatically appear.

November 2016

Ilan from Hecht Smile

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2016

Dr. Ilan Hecht DDS

Great tool to digitalise the Medical chart, the learning curve was fast, the software is very intuitive and easy to use. Excellent costumer service with fast responses to doubts and open to feedbacks for improvements.

November 2013

Richard from Self Employed

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

November 2013

An easy software to use

The software isn't complicated, has the features it promotes and is way cheaper than similar products. I'm still learning all the little features, but overall it's a good software. It can by installed on mobile devices or directly in the browser which is nice too.

August 2014

Avraham from Private Practice


Ease-of-use

4.0

Customer support

3.0

Functionality

1.0

August 2014

Small time program

Pros

It works on the iPad.

Cons

There are no reports for management or for clinical or financial practice performance. There also aren't any reports or printouts for patient performance.