Maxident

RATING:

4.2

(25)

About Maxident

MaxiDent is an integrated suite of dental products that enables providers to manage all aspects of their practice, from check-in to appointment reminders and digital record transfer. Key features include clinical charting, billing, patient scheduling and digital imaging designed specifically to meet the needs of single and multi-location dental practices. MaxiDent also offers MaxIM, an internal instant messaging system to streamline communication between all employees of the clinic. MaxiChart electronic dental charting can be customized with different templates and is compatible with hands-free devices for voice dictation. Tablet compatibility allows providers to record diagnoses and treatment plans at the point of care and for patients to sign digital consent form...

Maxident Pricing

From January 2018, Maxiden's Practice Management software is available at no charge to dentists throughout Canada. The Free Plan includes: -Free Maxident license -Data conversion --- The $199.95 Plan includes: -Free Maxident license -Data conversion -Maxicare -Success team (a dedicated account manager and support technician) -Fee guides updates -Software updates -Private portal

Starting price: 

CA$199.95 per month

Free trial: 

Available

Free version: 

Available

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Maxident Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

5

Value for money

4

Functionality

4

Most Helpful Reviews for Maxident

1 - 5 of 25 Reviews

Nancy

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2017

Great Customer Support

I am new to the dental office work place and I initially found the Maxident software to be overwhelming and cumbersome. I have spent many hours learning the ins and outs of it, and now find it to be a very all encompassing and hard working and stable program. The thing that puts this software at the top of my list is the excellent customer support. After using Maxident for about 6 months I requested some program modifications and the company is working on implementing them and keeping me updated on their progress along the way. Our customer service specialist and I feel he really listens to what I am saying and really tries to fix any issues I have with the software. He goes above and beyond in his quest for customer service excellence and is a huge asset to this company. Keep up the good work!!

PROS

great data base - holds tons of information on each patient. good recall system, integrates well with insurance companies. great customer support

CONS

it is a bit overwhelming to learn, help files are confusing. not flexible for individual needs (but company will try to accommodate special requests). very large and all encompassing - maybe too much for our specific needs.

Lucia

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Tracking

Maxident is very flexible and easy to use. Tech support is great; the techs are eager to help. Having unlimited support is hugely valuable to me.

PROS

The audit trail built into Maxident helps me keep tabs on what the staff are doing. Changes made to information such as appointment bookings are tracked and let me see who made changes and when. This helps with a number of things, but even on a basic level, if there are questions, you know who to ask for details. You always know who did the work.

CONS

The mandatory reports printed when closing the day.

Jaklin

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2023

I am not satisfy with your service .

To be honest, the most thing I hate about this software is the technical support, very unreliable always have to leave a message to get help never answers your call right away, sometimes you need a fast reply, and most of the people working can not give you the right support, maybe two people only in this company who know exactly how to help the rest are useless even I am paying monthly fees which I think it is too much compared to the service I am getting, yesterday we had to leave three messages asking for help they get back to me today when I already fixed the problem I am still having errors happen every day during work no one was able to figure out why we are getting this error message and of course, they could not fix it and we are still suffering from delaying work every day

PROS

Maybe, in the beginning, will look easy to use but after many years of using it you will discover many defects in the software, and many manual corrections need to be done most of the time

CONS

Entering payments is the most common daily struggle with this software especially if the software is calculated wrong I mean when we send a claim most of the time there is a difference between the right amount we are getting from the insurance and the calculation of the software which is expected sometimes but to correct is the most difficult thing to do with this software, you have to keep trying to get it right

Perri-lynne

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Very pleased with the Company people and Program!

The software is the Office Guru! If it is not working, nothing works! Benefits in Office Smoothness, in communication front end to back, Office to Patient, Dentist to Receptionist. Many Many Benefits.

PROS

Ease to ask for help! By email (response is quick) or by phone (again - they get back to us quickly).

CONS

Nothing to compare to as we have been using this software for over 10 years. Of the different areas - maxident, maxiviewer and maxi chart - probably the charting is the hardest as each dentist, hyg and dental assistant has their own way of charting.

Marisa

11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Kris and Noel are absolutely wonderful employees!

The Maxident team always provides quick resolution to any issues. Customer support, techs and administration is always polite, friendly and effective. Excellent customer care. Thank you Maxident!

PROS

At a glance the software at appears to be intimidating... but it really isn't! Very simple and straightforward. User friendly.

CONS

Some tabs/options are not useful. They can be removed for more simplicity Examples: 1. User defined tab in the patient's ledger. 2. Copy name and adress