I was introduced to Maxident Software Systems 8 years ago. I purchased the Hygienist Maxident System for my Dental Hygiene Office and have supported this amazing company ever since.

I know hygienists that are debt free and profitable with paper charts that are very professional and progressive.I can chart faster in the way I like on a paper chart. I do overall love the product.

The different screens are bright and have large font.

Tech support is great; the techs are eager to help. Having unlimited support is hugely valuable to me.

The ONLY thing I like about this software is that it is easy to use.

I love the ease of use, as well as the options in the charting and billing such as super codes and perio dictation of probe depths, gingival levels, bleeding and such.

They both intuitively know what i would like the software to do, in order to guide me to the correct locations.

They most likely do not fixed my problem. So, the problem is always there.

My overall experience is not happy at all and disappointed. Whenever I tried to call and explain my problem many times, they were late to reply.

It makes difficult sending pre determinations to the insurance.

The software is difficult to upgrade, doesn't have a lot of built in high tech features and customer service is difficult.

The software is always up to date. The company stays on the cutting edge of technology and business owners requests.

Some of the features are easy to access and provide quick information.

Slow awkward perio chart. Abbreviations on perio chart not what I would choose  and they aren't adjustable.

We just completed  an over the phone training program with Maxident for an extended feature and it was AMAZING.

Honestly, I could not pinpoint what I like most. I prefer different software.

He goes above and beyond in his quest for customer service excellence and is a huge asset to this company.

It is one of the I've made that I view as a financial mistake It's really agrevating dealing with updates and extra costs. I tell starts ups BC to seriously consider $ before making the plung.

Our company like using Maxident, its fairly user friendly and the support staff are great when we are in need of help.

They provide valuable tools that save me from training new employees on the software from scratch.

Customer service is awesome and they make sure you are helped through out the process.

They really know how to capture the patients attention and assist in retaining that patient in the future. Safe and secure communication.

Once we started the process of ending our contract,  professionalism and customer service was extremely ugly.

The worst is that when you notice the critical mistake and can't even reach anyone to fix it.

We were happy with Solution Reach, however, the management software we were using at the time integrated their own communication software within our current version.

We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

I would recommend solution reach to other dental practices. I had a good experience with them.

I would avoid this contract oriented sales company at all cost.

Helps with appointment reminders  AND review management for a reasonable price; customer service is amazing.

Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.

Overall easy to use and maintain communtication through.

Worst customer service I have ever come across in all my years as an office manager.

Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.

I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.

The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.

Patient communication has never been so effective, smooth, and successful with using this product. Patients response with this software is so much better than other programs we have used in the past.

Ease of use, variety of options and tasks available. Ability to customize communciations and scheduling delivery of communciation.

It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.

In the beginning, Solutionreach seemed great. They promised they would integrate with our PMS, and with the exception of a few stragglers I would find not in the system it seemed to be working.

Worst company I have dealt with since my business openned.

The price and lack of communication when it came to ending the contract it became very difficult.

What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients.

First and foremost this product is very user friendly.

When this software works, it's great. The issue is that it often doesn't work and it is impossible to get customer service.

It is able to help us send paperwork, text and email patients reminders and key things before their appointments.

We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically.

Overall our experience is great and they are constantly proving tutorials and there are a lot of videos on YouTube to help guide you through.

The company has been great to work with and we have integrated seamlessly with their software.

Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

Learning curve is a bit steep, though. Also, the support is very poor.

The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything.

Canadian Dollar

MaxiDent is an integrated suite of dental products that enables providers to manage all aspects of their practice, from check-in to appointment reminders and digital record transfer. Key features include clinical charting, billing, patient scheduling and digital imaging designed specifically to meet the needs of single and multi-location dental practices.


MaxiDent also offers MaxIM, an internal instant messaging system to streamline communication between all employees of the clinic. MaxiChart electronic dental charting can be customized with different templates and is compatible with hands-free devices for voice dictation. Tablet compatibility allows providers to record diagnoses and treatment plans at the point of care and for patients to sign digital consent forms. The solution also offers an integrated HR management module as well as a point of sale system. 


With MaxiCare patient self-check in, providers can have patients fill out forms on tablet devices that are automatically imported into their dental record. MaxiDent is supported on both Windows and Linux operating systems.



LongDescription

Treatment Planning

Patient Records Management

Customizable Reports

Access Controls/Permissions

HIPAA Compliant

Charting

Confirmation/Reminders

Imaging and X-rays

Client Portal

Email Reminders

Reminders

Medical Billing

Billing & Invoicing

Claims Management

Appointment Management

Records Management

Client Management

Document Management

Document Templates

Electronic Payments

Document Storage

Activity Tracking

SMS Messaging

Referral Tracking

Communication Management

Customer Database

Calendar Management

Scheduling

Multi-Location

Self Service Portal

Booking Management

Activity Dashboard

Reporting & Statistics

Customizable Templates

Web Forms

Drag & Drop

Customer History

Live Chat

Dental Practice Management

Mac OS

Linux

Web browser (OS agnostic)

Windows 8

Windows 10

From January 2018, Maxiden's Practice Management software is available at no charge to dentists throughout Canada. 

The Free Plan includes: 
-Free Maxident license
-Data conversion

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The $199.95 Plan includes:
-Free Maxident license
-Data conversion
-Maxicare
-Success team (a dedicated account manager and support technician) 
-Fee guides updates
-Software updates
-Private portal

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Maxident

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online reputation management, and more, Solutionreach provides an all-in-one solution to connect with patients through customizable, personalized touchpoints at every step of the care journey.


Messaging

Surveys & Feedback

Patient Engagement

Mobile Alerts

Patient Questionnaires

Rescheduling

Progress Tracking

Client Database

SMS Reminders

Approval Process Control

Patient Intake

Recurring Appointments

Call Reminders

No-Show Tracking

Registration Management

2-Way Messaging

Recall Tracking

Payment Reminders

Two-Way Communication

Email Marketing

Mobile Access

Online Payments

Survey/Poll Management

Compliance Management

Orthodontic Charting

Multi-Channel Communication

Marketing Automation

Social Media Integration

Patient Education

Forms Management

Patient Communications

Alerts/Notifications

Online Booking

Automated Scheduling

Chat/Messaging

Calendar Sync

Multi-Language

Patient Management

Customizable Forms

Video Conferencing

Patient Scheduling

Secure Data Storage

Patient Portal

Third-Party Integrations

Appointment Scheduling

Contact Database

For Optometrists

One-to-One Messaging

Real-time Conversations

Automated Responses

Mass Texting

Availability Indicator

Real-Time Updates

Customizable Branding

Campaign Management

Reporting/Analytics

Brand Tracking

Real-Time Monitoring

Sentiment Analysis

Review Generation

Complaint Management

Template Management

Email Templates

Review Notification

Real-Time Notifications

AI/Machine Learning

Review Monitoring

Availability Management

Response Management

Keyword Tracking

Ratings/Reviews

Review Request

Review Sharing

Online Scheduling

What's included in the Solutionreach platform: 

Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.

Maxident vs Solutionreach

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Product Demo & Screenshots

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