The MOGO Cloud Dental Software Software

4.38 / 5 (56)

About The MOGO Cloud Dental Software


MOGO Cloud provides dental solutions for general dentists and specialists including orthodontists, oral surgeons, periodontists, endodontists and pediatric dentists. It is secured with Microsoft Cloud for HIPAA-compliant protection and security. It provides billing, patient scheduling and digital imaging applications to serve practices of all sizes. Key features include line-item billing, employee tracking, clinical documentation, electronic signature capture, an office messaging system, online patient registration or medical history forms and diagnostic reports.

MOGO Cloud provides an electronic appointment reminder function called eReminders that automatically sends recall cards, appointment confirmations, birthday cards and more to patients’ email addresses or cell phones. It keeps track of those patients who respond to these outreach methods. Other features include appointment book, treatment and patient history, accounts receivable, check distribution, time clock, security and auditing.

MOGO Cloud provides tech and training support and customized training workshops and webinars for specific needs.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

56 Reviews of The MOGO Cloud Dental Software

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(37)

4 stars

(12)

3 stars

(2)

2 stars

(1)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 56 reviews

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March 2018

Corinne from Todd Weaver DDS Family Dentistry

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2018

MOGO has worked well for our office over the past 10+ yrs. The support team has been great!

Pros

All the customizable features, reports, colors and settings. The charts are great and colorful. Importing x-rays and documents is a very simple process. Searching for a patient on the lookup list is easy since you can search by any information you have in any column. (i.e. patient phone number, or first name) . The schedule is easy to read and customize. The electronic claims features and being able to check the to do list to make sure none were missed.

Cons

That only one person can access the transaction screen at a time - for example, the hygienist wants to access it for dating the treatment and doing her notes, but cannot as the receptionist has it open to collect payment. Also if I want to make a treatment plan and print it, and the receptionist wants in there to complete a transaction, only one of us can work in there at a time.
Also would like to have a local support available for in office training. We have never had in office training in our office. We've had to figure it out by the training videos and trial & error, and some tips along the way. We know that there are a lot more features that we could use and enjoy if someone could come and walk us through the steps and answer all the questions we have about using those features. Many of the training videos are outdated, though I have noticed new ones in the past year.
I wish the statements could be more customizable by individual. (like choosing a separate address to send it to instead of the family head, or in cases of children of divorced parents being able to generate and customize statements for both sets of parents). What messages to include for that individual to print and better explain the billing, etc.
When I want to print a receipt, I have to go through 4 prompts to get a receipt to print.

October 2017

David from UMKC School of Dentistry

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

I have been a MOGO customer for over 20 years. That should say it all!

It served me very well for over 20 years. Although I recently sold my practice, I still recommend this software highly to the students I teach in my practice management courses at UMKC.

Pros

First of all, MOGO is very intuitive to learn and use. It opens with a list of every patient, similar to a Rolodex. All of the functions of the program are accessible from this starting point. The letter writing and template creation capability is one of the hallmarks of their software. I am very familiar with other popular brands of dental practice management software and what takes one keystroke with MOGO, typically requires multiple steps with competitors. I have always found their customer service department and reps to be friendly, knowledgeable, and willing to stay with you until your question is answered to your satisfaction. Another aspect of their business model that I have found to be most beneficial is their willingness to listen to my suggestions and sometimes incorporate my ideas to enhance their product in a future upgrade. I have had MOGO transfer data from another software system and convert it to a MOGO platform and never experienced any major issues. Finally, if you compare the price you pay for MOGO software and service with other leading competitors, you will save money with MOGO and own a superior product. MOGO is easy to use, the program encompasses every imaginable feature, the company employs great people, and it can be purchased for a reasonable cost. Don't waste too much time exploring other options. You will not be disappointed with MOGO!

Cons

There are not many things that fall into this category in my experience with MOGO over 20+ years. As with any software program, new versions sometimes have programming bugs that have not been completely worked out yet. Although it is frustrating at the time, MOGO technical support has always been very helpful and getting any glitches corrected ASAP.

January 2016

David from Peridontal Care


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2016

As a 20 year user of MOGO software my advice is , "look no further"

Pros

Through my other professional associations, I have become familiar with many of the major dental practice management software programs over the years. What I have discovered is that MOGO continues to stand out from its competitors in many ways.

The start with, the sales and technical support departments are knowledgeable, courteous, and most of their key people have been there for years. There is little turnover at MOGO and that equates to consistency and predictability. It does not take multiple layers of help to get answers at MOGO.

The MOGO program is very intuitive and easy to learn. Beginners can become competent in a very short period of time. Built-in training and tutorials cover all aspects of the product. Like most software programs, most users utilize only a small part of the total package. However, MOGO packs more capabilities into its software than you could ever use. Unlike a lot of its peers, every module that MOGO offers is a part of the package that you purchase. There are no expensive add-ons or related expenses. Your data is backed up on the fly and held securely in the Cloud. The letter writing and correspondence options are outstanding and the major reason that steered me to MOGO initially. It can produce any report that you can imagine. The program opens into what is called the Look Up List which is essentially a rolodex of all of your patients. It couldn't be any simpler.

Cons

N/A. I don't have any negative comments at this time.

June 2015

David from Periodontal Care

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

June 2015

As a 20 year user of MOGO software my advice is this, "look no further, you have found the best!"

Through my other professional associations, I have become familiar with many of the major dental practice management software programs over the years. What I have discovered is that MOGO continues to stand out from its competitors in many ways. The start with, the sales and technical support departments are knowledgeable, courteous, and most of their key people have been there for years. There is little turnover at MOGO and that equates to consistency and predictability. It does not take multiple layers of help to get answers at MOGO. In tech support, you can usually reach someone immediately who can assist you with a successful resolution of your issue on the spot. Although I don't have much need for technical help after being a user for 20 years, when I do I can count on the same people and they have never disappointed me. There are no dumb questions or insignificant concerns at MOGO. The MOGO program is very intuitive and easy to learn. Beginners can become competent in a very short period of time. Built-in training and tutorials cover all aspects of the product. Like most software programs, most users utilize only a small part of the total package. However, MOGO packs more capabilities into its software than you could ever use. Unlike a lot of its peers, every module that MOGO offers is a part of the package that you purchase. There are no expensive add-ons or related expenses. Your data is backed up on the fly and held securely in the Cloud. The letter writing and correspondence options are outstanding and the major reason that steered me to MOGO initially. It can produce any report that you can imagine. The program opens into what is called the Look Up List which is essentially a rolodex of all of your patients. It couldn't be any simpler. I would encourage anyone shopping for dental management software to compare all the major brands. But when you consider initial and on-going costs, ease of use, customer support, innovation, safety of data, and the ability to deal with the most experienced programmers and staff around, I think you will also find MOGO to be a great choice. Don't take my word for it. Call MOGO and ask if you can try out the entire program on a trial basis. I doubt if you will want to return it!

Response from MOGO of MOGO Dental Software

Replied July 2015

Doctor Thein, Thank you for all of your kind words! It is because of clients such as yourself that Mogo has been able to strategically plan, develop and execute key features in the Mogo dental software, since 1983. It has been a pleasure serving you with your dental software needs for the last 20 years, your loyalty to Mogo is greatly appreciated! We strive to provide Dentists and Specialists the most comprehensive dental software and we are glad to hear that the program has benefited you and your clinic is so many ways. As always, do not hesitate to contact us with any questions, concerns or comments-we love hearing from you! All the Best, Team Mogo 800-944-6646 www.mogo.com www.facebook.com/mogodentalsoftware

August 2016

Larry from Larry Rosenthal DDS

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Wow- Incredible customer Support!

I been a customer for 20 years and very rarely had any problems with Mogo. It has been a reliable partner in my dental practice! But after an employee carelessly opened a malicious attachment in an email I found the real value of this software. It's state of the art encryption protected all my data! Matt and the entire customer support team confidently lead me through this horrifying experience. This experience convinced me to switch to Mogo's Cloud Based Program. WOW the transition was seamless ,and was back in business in 1 day. Thank you MOGO!

Pros

Mogo offer you a real complete system! For a very fair monthly fee you get the complete program. Over the years I have research many other programs , but I always stayed with Mogo. Now that I am on the Mogo Cloud I no longer need to service and buy servers. This will be a great savings in my practice . I was quite surprised how well the program works on the cloud, my staff and myself all agree it is even faster then when we used a local server.The program integrates well with my other technologies, digital radiography and 3-D intraoral scanning.

Cons

In general I have no real complaints with this software. I have researched and tested many other programs,there are things I liked better on some other programs. However as a total package for the money I have found no greater complete package.

August 2017

Matthew from Adiska Family Dental

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

August 2017

Transforming. Secure seamless access to all of our offices from anywhere.

Being able to master our 4 locations in one software program has been wonderful.

Pros

I like that it is cloud based and client driven. It's easily installed, easily maintained, and updates are painless. It's reduced our costs all across the bored as we are not bound to certain types of computers or hardware anymore, the subscription price is very reasonable, and we no longer have to pay for expensive cloud based backup for a non cloud based product. Everything can be customized. Support is decent and the company treats you like a business partner, not just another customer.

Cons

The training and help modules. I was not impressed with the online only training that ended up dealing with tangential scenarios instead of actually showing us how to do things like set up the schedule with colors, or set up the recall system to not have duplicate entries. I feel that we learned nothing from the training, and had to learn everything on the fly either by figuring it out or working with support personal who didn't always understand what we were trying to do or why. I was really disappointed to learn there are no written manuals or guides. All support is either phone based or you tube video based and the videos never cover more than basic set up for routine scenarios. I am also a bit disappointed with the quality. I have noticed that some of the error messages and screen prompts have typos and spelling errors in them. Not the most professional in my opinion.

July 2017

Vincent from Plaza Dental Group, Ltd.

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

We are very happy with our Mogo program, especially because of their excellent technical support.

Pros

Entering new patient information and appointment scheduling are very easy to learn. We like the recall tracking system with it's "past due" and "recall by month" options. The free text reminder feature is convenient and easy to set up. Their technical support staff is very good and extremely patient too. One of the customer representatives has always been incredibly helpful to us on many occasions, most recently with solving my webcam issues.

Cons

For some reason, I seem to have problems with the digital communication suite. I can't seem to send mail consistently from my outbox.

Response from MOGO of MOGO Dental Software

Replied July 2017

Dr. Gasparaitis, Thanks so much for your kind words, we really appreciate your feedback. As you know, we are continually developing more features within MOGO to help your office succeed. However, customer service has been our #1 priority, since 1984! It's great to hear that Trey and Victoria, our rock star techs, are able to assist you with your MOGO inquires. We can definitely take a look at your DCS email, we will be in touch soon. Please don't hesitate to contact us in the future, we love hearing from you! Thanks again, have a great weekend.

October 2017

Roxanne from John Kozal DDS

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Look No Further!! All In One Software!!

Pros

Mogo cloud has helped our offices run efficiently over the last few years. We pitched our servers and no longer need to worry about all of the server issues we had. The cloud allows us to access MOGO from almost anywhere with internet connection. We were able to design our own medical history form and use it online for patients to complete. I feel that MOGO is always on top of being ahead of technology with new features and updates. I can generate any type of report for across all offices and see critical financial numbers on one screen. Running multiple offices on the cloud is simple because we can access MOGO from anywhere. Learning MOGO was easy for our office staff, there are training videos in the program for us to watch 24/7. If we have questions it is easy to reach a tech at MOGO and they have always been courteous and helpful.

June 2017

Rebecca from Henry W Finger DDS

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

We have been a Mogo client since the early 1990's and are very happy with it's evolution.

Pros

We love the ease of use most of all. Things are clearly defined when searching for them. Another importance to us is support. Whenever we have a technical issue someone is very prompt in returning our call and efficient in solving the issue. We also purchased a product that was not compatible with the Mogo program and they did everything they could including writing a new program to ensure our satisfaction!!

We recently installed the new version of MOGO and it was the easiest it has ever been. We usually have to call to get assistance and for the first time ever I was able to complete the process without assistance from an IT person or the assistance of the MOGO IT department!!!! Way to go MOGO!!!

November 2018

Sarah from Adiska Family Dental

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2018

It has come a long way

We used to say that we were having a terrible "MOgraine" all day but now it is working quite well. Date I say I might even like it.

Pros

I like how I can create multiple treatment plan options very easily. I also like how easily I can review chart notes for the day very quickly without having to click through multiple screens. Their software specialists were very eager to improve their product and were very open to suggestions. Changes were made quickly once requested.

Cons

When we first started with the software, training was lacking as well as basic functionality. It didn't have a medical history without a patient going online and creating a new one each time they came it. It was really a mess. It could still use a few tweaks especially in the insurance estimates and the integration with schick xray sensors but again, their software team is very willing to work with you to improve the product.

August 2017

Becky from Dr. Roger D. Smith, DMD PSC

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2017

Knowledgeable

Pros

The ease of putting information.
I like how you can easily move the treatment plan around.
Very user friendly. Trey is highly skilled and professional.
very helpful.

Cons

I was not really impressed with the online training, maybe more
written manuals.
Need to know more about the backup for mogo cloud on the data.

Response from MOGO of MOGO Dental Software

Replied August 2017

Hello Becky, Thank you for taking time out of your busy day to review MOGO. We put great emphasis on the development of our treatment planning suite, great to hear that you are enjoying the features! Trey has been a rock star member of our technical team, we will make sure to let him know that you found his troubleshooting very helpful in technical support. We want to make sure we can answer all of your questions about the back up asap, you will be hearing from our team in a few minutes here. Thanks again for your feedback!

October 2017

Karen from John Kozal DDS

Review Source: Capterra


Ease-of-use

5.0

Value for money

</