They really know how to capture the patients attention and assist in retaining that patient in the future. Safe and secure communication.

Once we started the process of ending our contract,  professionalism and customer service was extremely ugly.

The worst is that when you notice the critical mistake and can't even reach anyone to fix it.

We were happy with Solution Reach, however, the management software we were using at the time integrated their own communication software within our current version.

We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

I would recommend solution reach to other dental practices. I had a good experience with them.

I would avoid this contract oriented sales company at all cost.

Helps with appointment reminders  AND review management for a reasonable price; customer service is amazing.

Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.

Overall easy to use and maintain communtication through.

Worst customer service I have ever come across in all my years as an office manager.

Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.

I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.

The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.

Patient communication has never been so effective, smooth, and successful with using this product. Patients response with this software is so much better than other programs we have used in the past.

Ease of use, variety of options and tasks available. Ability to customize communciations and scheduling delivery of communciation.

It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.

In the beginning, Solutionreach seemed great. They promised they would integrate with our PMS, and with the exception of a few stragglers I would find not in the system it seemed to be working.

Worst company I have dealt with since my business openned.

The price and lack of communication when it came to ending the contract it became very difficult.

What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients.

First and foremost this product is very user friendly.

When this software works, it's great. The issue is that it often doesn't work and it is impossible to get customer service.

It is able to help us send paperwork, text and email patients reminders and key things before their appointments.

We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically.

Overall our experience is great and they are constantly proving tutorials and there are a lot of videos on YouTube to help guide you through.

The company has been great to work with and we have integrated seamlessly with their software.

Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

Learning curve is a bit steep, though. Also, the support is very poor.

The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything.

The integration into open dental is amazing and saves us so much time. Many customizable options for forms.

Fantastic way to have a paperless office. I love the fact that it replaces many other types of software and programs under one program.

Besides being a very helpful platform for us,  Yapi's customer service is fabulous, every person I have asked for help from has been eager to help and always friendly.

The best customer service by far. Every time I have a question or need help I am able to find an answer quickly on their help page.

I don't like having to download the paperwork into open dental. I wished it did that automatically.

I dislike how many clicks it takes to complete something. I feel things would be better if it was just a one click or drag option.

This product allowed me to connect with my patients easier. I could text patients, have them prefill forms, and even help them schedule their appointment online.

The few things that are missing are Knick knacks.

Great on some fronts, some areas to improve as well.

Great customer service, lots of training and videos to use.

The learning curve is minimal and YAPI is efficient and seamless with its integration into DENTRIX.

It gets better and better customer service is top-notch, always eager to help me where  I need help. I can not say enough great things about this product and services.

Ease of use and great customer service. Very quick to respond to questions.

Contains all the features we need in a messaging/reminder/paperless system. Pleased with the sleekness of the look.

Easy to use by the entire team; easy to customize; integrates very well with my management system.

The messaging system is difficult to keep track of messages sent out to individual patients. And the window is small.

All the staff I have spoken to on the phone for training have been very helpful and pleasant. He did most of the training sessions and I have had to email him questions here and there.

Yapi is the perfect way to get our new patient information electronically. The patient reminders are great, they save us a lot of time with calls and no shows.

We love the desktop dashboard. It allows us to follow our patients throughout the office and track each ones’s progress.

Integration was quick, excellent customer service.

If I need additional help, I can call and I am able to speak with someone promptly without the run around. I love how they routinely follow up with us too to check in.

Some older patients get intimidated by the idea, but they have few issues working with it.

I absolutely refuse to hear any offers from other dental software programs when I used to sit through them all.

This program was very well thought out for the need of the dental industry. Our staff really appreciates it.

We are completely paperless, I can communicate so easily with patients and even the patients say how much they love the reminders they get through email/text.

The ability to text and interact with the patients fairly quickly and easily.

Yapi works seamlessly, it saves so much time and it's easy to use. If we have ever had a question or an issue, the customer support is BY FAR the best you will get from ANY dental software company.

US Dollar

For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online reputation management, and more, Solutionreach provides an all-in-one solution to connect with patients through customizable, personalized touchpoints at every step of the care journey.


LongDescription

Patient Records Management

Messaging

Surveys & Feedback

Electronic Payments

Patient Engagement

Mobile Alerts

Patient Questionnaires

Rescheduling

HIPAA Compliant

SMS Messaging

Progress Tracking

Client Database

Confirmation/Reminders

SMS Reminders

Approval Process Control

Communication Management

Patient Intake

Recurring Appointments

Call Reminders

No-Show Tracking

Registration Management

2-Way Messaging

Recall Tracking

Scheduling

Payment Reminders

Two-Way Communication

Multi-Location

Self Service Portal

Booking Management

Email Marketing

Mobile Access

Online Payments

Survey/Poll Management

Compliance Management

Orthodontic Charting

Multi-Channel Communication

Marketing Automation

Social Media Integration

Patient Education

Forms Management

Email Reminders

Patient Communications

Alerts/Notifications

Online Booking

Reminders

Automated Scheduling

Medical Billing

Chat/Messaging

Customizable Templates

Calendar Sync

Billing & Invoicing

Web Forms

Multi-Language

Patient Management

Customizable Forms

Appointment Management

Video Conferencing

Records Management

Patient Scheduling

Secure Data Storage

Patient Portal

Third-Party Integrations

Appointment Scheduling

Contact Database

For Optometrists

One-to-One Messaging

Real-time Conversations

Dental Practice Management

Automated Responses

Mass Texting

Availability Indicator

Real-Time Updates

Activity Dashboard

Reporting & Statistics

Customizable Branding

Campaign Management

Reporting/Analytics

Customer History

Brand Tracking

Real-Time Monitoring

Sentiment Analysis

Review Generation

Complaint Management

Template Management

Email Templates

Review Notification

Real-Time Notifications

AI/Machine Learning

Review Monitoring

Availability Management

Response Management

Keyword Tracking

Ratings/Reviews

Review Request

Review Sharing

Online Scheduling

Mac OS

Web browser (OS agnostic)

Windows 10

What's included in the Solutionreach platform: 

Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Solutionreach

In Person

Live Online

Webinars

Documentation

Videos

Yapi provides dental teams with a complete solution to run a modern dental office with efficient staff and patient communication, automation, and digital workflows.

Patients enjoy the convenience of electronic dental forms, online booking, and two-way texting with their dental team. Keep your staff on the same page with intra-office chat and patient tracking. Boost your online presence with more positive patient reviews on your claimed review sites.

Yapi is a Dentrix Connected software and integrates with Eaglesoft and Open Dental. Data syncs with practice management software like Dentrix, Open Dental, and Eaglesoft in real-time to eliminate data entry and human error and save precious time in a busy office.

Document Templates

Activity Tracking

Data Synchronization

Alerts/Escalation

Document Management

Charting

Windows 7

Windows Vista

Windows XP

Windows 8

Yapi offers monthly pricing options. View plans available at https://www.yapiapp.com/getyapi

Solutionreach vs Yapi

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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