Very pleasant!

We love the Hub because it helps us keep connected among the different branches of the organization despite the physical distance.

At the beginning we did not know how to connect with GSuite, but we solved it pretty quickly.

It's a really great intranet for us, staff engage really well with is.

It's easy to use and maintain, and the customer service is absolutely amazing. Any time we get stuck on how to do something, we email support and they help extremely quickly and effectively. It does everything we need it to do.

A couple of the features are a bit finicky, such as inserting tables, and inserting images works fine, but being able to simply copy and paste would be easier, and getting things to align perfectly sometimes takes a bit of trying.

I am beginning to see more of the benefits now I am using it more

It can be relatively easy to upload and edit certain items.

I wish it was more dynamic and had a better design

I really like its simplicity and ease of use. We had relatively basic requirements (no integration with our own systems) and therefore I wanted something that would be quick to develop. I was working on this project alone and my first enquiry email was sent to Pancentric on 13th July. Including the whole process of demos, questions and comparisons to other providers, the signing of the contract, the build and the training, it was ready to be rolled out to the whole company on 16th August, which I was very satisfied with.

It's very easy to use, straight out of the box. You don't need to have a background in IT to be able to build the site as everything is very logical and therefore start to end is very quick. A main selling point for me was the ability to have different interfaces ("communities") for different user types and also the ability to book meeting rooms - these were two functions that set Pancentric apart from other providers for me. It is also easy to add-on new users at any time as you are paying for a range of users, whereas other providers I looked at meant you had to go through their support to add a new user as you paid for each individual

The tools are a little clunky for editing text. It would be great if they had the formatting paint brush, like in Word, where you can easily copy other formats, as the Themes setting doesn't always work as it should. The containers of the home page are set widths, and so although you can display anything you like and the options are good, the dimensions and layout are restricted. There is no live chat or individual tagging function, but this is in development. I was unaware that the build of the site came under "training" rather than "implementation", which increases the cost of development, and so communication on that could clearer.

Helps connect with third parties, increasing knowledge and running competitions, assessments, polls, loading photos campaign launches you name i use it for!

Gallery, interacting with partners staff, knowledge bank, easy to use and visually good, Always adding new features and fantastic support from [sensitive content hidden] at Pancentric - always quick to support any questions I have. Have discussed with other potential third party partners using.

You learn as you do so not always got a 'manual' so to speak but best way to learn. A few things take a bit longer but ive noticed recent improvement for 'quick wins' ie deleting articles so always improving.