Focus X vs Epicor for Distribution

RATING:

3.6

(98)

Focus X has 98 reviews and a rating of 3.65 / 5 stars vs Epicor for Distribution which has 77 reviews and a rating of 3.92 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.6 (98)
3.9 (77)
Ease-of-Use
4 / 5
3.5 / 5
Value for Money
3.5 / 5
3.5 / 5
Customer Support
3 / 5
3.5 / 5
Functionality
3.5 / 5
4 / 5
Last Review Written
April 25, 2024
April 5, 2022
Pros/Cons
  • Pros

  • Focus is an Awesome software with great flexibility.
  • Ease of Implementation and Customisable to your need.
  • Cons

  • Customer Support is not upto the expectation. Delay in solving technical issue was worst.
  • Lack of technically equipped franchisees and careless direct sales people. Not attentive immediately when some problem happens.
Read all user reviews
  • Pros

  • The Prophet 21 development and support staff are very knowledgeable. Many of the folks have been there a long time, employee retention is great and the knowledge is very useful.
  • Its a great software with lot of options for customization which can suit any size industry, overall a positive experience.
  • Cons

  • If you forget to do this at a later date, you can literally cost your company hundreds or thousands of dollars because the wrong vendor was given the PO.
  • Out of the box it is weak without a strong development team because it integrates poorly initially.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

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Advisor Recommendations

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26 Recommendations
12 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos