--- title: "SPS Commerce Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SPS Commerce. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SPS Commerce is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/distribution/sps-commerce-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [EDI Software](https://www.softwareadvice.com/distribution/edi-comparison/) / [SPS Commerce](https://www.softwareadvice.com/scm/sps-commerce-profile/) / SPS Commerce Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/sps-commerce-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/sps-commerce-profile/alternatives/) # SPS Commerce User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 527 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.1/5 - Value for money: 3.8/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 267 reviews (51%) - 4 stars: 167 reviews (32%) - 3 stars: 45 reviews (9%) - 2 stars: 13 reviews (2%) - 1 star: 35 reviews (7%) ### Most mentioned pros - Its reliable performance and seamless integrations support cross-platform interoperability, enabling teams to maintain operational efficiency at scale. While there is still room for improvement in onboarding, configurability, and workflow customization, SPS Commerce continues to deliver value by streamlining business processes, improving collaboration, and supporting data-driven decision-making. - It is a reliable EDI platform that supports secure data exchange, order management, and improved transaction visibility. While setup, integration mapping, performance, and support response time can be improved, the platform adds good value by reducing manual work and improving business process efficiency - SPS also maintains a large trading partner network, which simplifies onboarding new EDI customers and helps ensure compliance with customer-specific requirements. ### Most mentioned cons - I'm adding a new vendor number with a current trading partner that's already setup with SPS and i find it's taking to much time to get it done. - We have multiple subsidiaries using SPS that created some confusion as a customer would be set up into the wrong subsidiary but this issue was corrected in a timely manner. - I can't utilize the support chat for DMEDI issues because they don't even have logins to the program. ## SPS Commerce customer reviews Showing reviews 1-25 of 527 (page 1). ### New Updates Have Made the Site Much Easier to Use - Overall rating: 5/5 - Reviewer: Shane O. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have not had to reach out to anyone at the SPS Commerce site because everything has been running smoothly. Direct communication with the person from Grainger who placed the order would really be a plus. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Recent updates have made using the confirmation of orders very easy to use. The check for errors feature is a great way of making sure everything is set correctly before sending the confirmation. #### Cons The monthly cost is still pricey, but SPS Commerce has at least improved the ease of using the site. --- ### SPS Support - Overall rating: 4/5 - Reviewer: Eddie S. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a good experience, but as previously stated so issues continue to fester because of a lack of responses from management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The security of the data sent and received through SPS Commerce. The flow of data to and from SPS Commerce appears to use a secure network and the data is received in a timely manner when transmitted. #### Cons In some cases, it has taken too much time to get in contact with management to get priority issues resolved. #### Reasons for switching to SPS Commerce We switch from Liaison because the customer support provided was not very good. Response time for system issues was very slow. --- ### The best EDI platform out there - Overall rating: 5/5 - Reviewer: Kevin V. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works as it should, super reliable and easy to figure out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to get set up with and use. Very user friends UI and they are always making improvements. #### Cons Transitioning from their old platform (web forms) to their new one (fulfillment) was a bit clunky but nothing too bad. Other than that, which is over now, everything has been great. --- ### SPS is a winner with us - Overall rating: 5/5 - Reviewer: Laura G. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been using SPS for years (even at the previous place of employment) and it has always had an easy workflow with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have a quick response to my queries and follow up. the portal is easy to navigate through and there is always help available either by phone, live chat or email. #### Cons We are billed for a new customer set up before there are any transactions taking place. I would prefer they hold off the monthly charge until the first initial transactions are made. --- ### A trusted partner in EDI solutions and more! - Overall rating: 4/5 - Reviewer: Chih S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros My overall experience with SPS Commerce has been positive. The platform serves as a strong digital operations hub, helping automate order workflows, enhance data visibility, and create a more connected supply chain ecosystem. Its reliable performance and seamless integrations support cross-platform interoperability, enabling teams to maintain operational efficiency at scale. While there is still room for improvement in onboarding, configurability, and workflow customization, SPS Commerce continues to deliver value by streamlining business processes, improving collaboration, and supporting data-driven decision-making. #### Cons subscription pricing and document allotment pricing can get a little expensive, but our account manager was able to offers us a bundle package with discounted pricing. --- ### Reliable EDI Solution with Excellent Customer Support - Overall rating: 5/5 - Reviewer: Thuy Hoang Diep L. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with SPS Commerce has been very positive. It has helped streamline our order management process, reduce manual work, and improve communication with our retail partners. The platform is dependable, and the support team has been excellent whenever we have questions. We would recommend SPS Commerce to businesses that need a reliable EDI solution for working with retailers and distributors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SPS Commerce has made it much easier for our company to manage EDI transactions with major retail customers. The platform is reliable, easy to use, and helps automate purchase orders, invoices, and shipment documents. Their customer support team has been responsive and knowledgeable whenever we needed assistance, making the onboarding and day-to-day operations much smoother. #### Cons The initial setup required some time to understand, especially for users who are new to EDI. Some reports and settings could be more intuitive, but once everything is configured, the system works very well. Overall, the benefits far outweigh the learning curve. --- ### Reliable EDI Partner for Growing Retail Brands - Overall rating: 5/5 - Reviewer: Charbel M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SPS Commerce has been an excellent partner as we've expanded into national retail. Their platform has made it much easier to manage EDI transactions with major retailers, helping us streamline purchase orders, invoices, ASNs, and other critical documents. The onboarding process was smooth, and the platform has been reliable and easy to navigate. As a growing CPG brand, having a trusted EDI partner has allowed us to focus more on growing our business while maintaining retailer compliance. Overall, we've had a great experience and appreciate the value SPS Commerce brings to our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is intuitive, reliable, and integrates seamlessly with major retailers. It simplifies EDI management, reduces manual work, and provides excellent visibility into orders and transactions. Their team has been knowledgeable and helpful throughout the process. #### Cons Like any enterprise platform, there can be a learning curve at first, but once everything is set up, it's very straightforward to use. --- ### Setting up EDI by way of SPS. - Overall rating: 5/5 - Reviewer: Ann N. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very beneficial and cost effective when you consider the cost of adding customer purchase orders manually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support has been fantastic. You receive a response in a timely manner and they always ensure that your question has been fully answered and understood. #### Cons I can't recall any major issues at this time. We have multiple subsidiaries using SPS that created some confusion as a customer would be set up into the wrong subsidiary but this issue was corrected in a timely manner. --- ### Highly recommend SPS - Overall rating: 5/5 - Reviewer: Elaine F. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with SPS is very positive. It's user friendly, intuitive, and great for processing and managing EDI orders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most about SPS Commerce is how easy it is to use the site; the value for the money; the data management; performance and speed; and order management. #### Cons Overall I really like SPS Commerce and find it very easy to use. The only "problem" I ever had was that customer support wasn't always timely. --- ### Very good experience using SPS Commerce; fast and reliable - Overall rating: 4/5 - Reviewer: Karla P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good experience; fast and reliable application. We are happy with the service provided by our account representative. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and navigate, it is fast and reliable. Our account representative is always available and answers all our questions. #### Cons Changes on sent documents are difficult to fix. Sometimes approval by the retailer is required on simple resets. --- ### CPG Industry-Fueled EDI Fulfillment Brilliantly Simplified - Overall rating: 5/5 - Reviewer: Steven C. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Triple-grade A, top-notch overall experience: EDI enables the timely acknowledgment of PO's (sales opportunities) to be serviced in as timely a manner as possible with the help of SPS Commerce...in the CPG industry, EDI is an absolute must and this platform affords our organization the ease of access with our various national and regional retail partners to conduct seamless and streamlined transactions. I recommend this service to small and medium-sized enterprises that only seek the finest tools in their respective trades and fields to get the job done right. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Seamless integration with varied retail partners through EDI link up, real-time receipt of digital documents from party to party, ability to accept or reject PO revisions with select retail partners, endless types of transactions to conduct business through in the software platform (from initial PO receipt up to freight/logistics servicing and finally to the sought after finish line with the fulfillment/invoicing of PO's), back-end deduction claims management, debit-credit adjustments and remittance advices simplified...and then some. #### Cons Manual inputting of data points for all of our PO's serviced via our various national/regional retail partners...has to be a workaround to digitally uplink fulfillments and invoices from ERP platform (NetSuite). At least in my experience, it has all been manual submissions but otherwise, the above reviews would be flawless. Perhaps, the same rule of thought could apply to advance shipment notices for uploading signed BOL's but not as much of a hindrance compared to our constant billing cycle to maintain. #### Reasons for choosing SPS Commerce N/A #### Reasons for switching to SPS Commerce Separate from my time in the order fulfillment and invoicing role but leadership made the right call. --- ### Great tool for accounting - Overall rating: 5/5 - Reviewer: Kerissa M. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are very pleased with the overall experience SPS Commerce Fulfillment provides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The modules are neatly labeled and streamlined for efficient order processing. (Receive,Ship and Process Orders effortlessly!) Easy to train new users with the simple. straightforwardness of the software. The ability to consolidate our customers onto one EDI system has been a huge help in streamlining our internal processes, as well as reducing processing times and order accuracy. #### Cons Implementing customers that utilize a third party software has proven some features not usable / compatible. (ie. order revisions, customized fields, etc.) It's a work in progress, but we are happy to see more of our customers moving to EDI software like SPS Commerce. #### Reasons for choosing SPS Commerce We mainly chose SPS out of necessity, to satisfy a customer's requirement. We are happy that with the evolution of electronic software, that we have been able to replace new customer requirements with the compatibility of SPS commerce in place of their preferred provider. --- ### Vantage Point is the best EDI software I've used - Overall rating: 5/5 - Reviewer: Shelley E. - Verified reviewer: Yes - Industry: Photography - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Vantage Point is very user-friendly software, and has been extremely reliable. Data Masons support team has been outstanding to work with - on the rare occasion we have a question or problem, they're very responsive and we get a resolution very quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vantage Point makes it easy for my business users to see and manage their EDI data, so that I only have to get involved if there's a problem. I love that Data Masons has maps already written for our customer's specs, so that development / implementation time is reduced. #### Cons It took a little time to get used to having separate instances for each country, but that has worked out well to be able to isolate our EDI partners, and the business users only see the customers they support so that reduces confusion. #### Reasons for choosing SPS Commerce Data Masons provided the maps to use with Vantage Point, with BizTalk we would have had to build our own maps and that just wasn't practical. #### Reasons for switching to SPS Commerce We were changing from a UNIX / SAP shop to a Windows / Microsoft Dynamics shop and Vantage Point was our best option. --- ### Improve order processing efficiency for great value - Overall rating: 5/5 - Reviewer: Albert H. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy portal to use and allows the end user to learn a lot about EDI and X12 communication. Customer support is friendly and effective, allows us to process many orders over the course of a week without individual manual effort. This makes speed and efficiency improvements to our internal processes. #### Cons Can be difficult to onboard new customers if the X12 format and required documents is a different transaction set than we are used to. --- ### SPS Review - Trucking Enterprise - Overall rating: 4/5 - Reviewer: Zwee D. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SPS Commerce is a great EDI solution for us, we were able to set up multiple connections with customization with the help from SPS team #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros - very easy to use and project/support team are very supportive - very transparent with billing and invoicing #### Cons - sps portal does not show a lot of info when it comes to troubleshooting - not easy to resolve issue quick #### Reasons for switching to SPS Commerce Ease of use and the pricing of the product #### Vendor response Thank you for sharing your feedback! Our teams are more than welcome to help troubleshoot things with you if you need. Our Support Team can be reached by phone, email, or through the chat feature within Fulfillment. Replied July 2025 --- ### SPS Commerce Review - Overall rating: 5/5 - Reviewer: David T. - Verified reviewer: Yes - Industry: Publishing - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Enjoyed very much working with the great teams at SPS Commerce and Indigo Books while testing and learning the new system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setting up with Indigo's new SPS Commerce System took a while but the support was fast and excellent and the system seems very effective for its purpose. #### Cons The system and its forms take an investment of time to learn. Some data needs to be entered multiple times but there are ways to work this out. --- ### Great Features - Overall rating: 5/5 - Reviewer: ArunBalaji R. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Has great features across multiple interfaces such as 'PO Acknowledgment, PO Change' Lags little behind on the ASN and shipment handling #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PO acknowledgment and Changes are convenient through the portal Ease of use Supports different EDI interfaces #### Cons Onboarding experience of Vendor ASN processes need to be standardized to be easily adapted like plug and play with different interface standards --- ### SALES DEPT MORE CONCERNED WITH MONEY THAN CUSTOMER RELATIONSHIPS - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using SPS Commerce for quite a while to process orders for one of our major vendor partners who uses DC's to disperse to their stores. Another mid-size chain opted to used them as well. While it takes about 3-4 times as long to process these orders due to the number of steps involved in verification, we were fine with the partnership. When one of our major vendor partners indicated they were going to start using SPS Commerce to create greater visibility, we realized it would increase our volume with SPS Commerce (SC) significantly. The SC sales team was aggressive and persistent in pushing for confirmation of the additional partnership agreement. We were sold on a flat rate contract, which if it started in line with the Vendor Partner implementation date would have been a good deal. When the Vendor Partner delayed, we were basically told "too bad", rather than SC in turn being willing to push the date. They are collecting triple the rate yet not doing the work of processing the orders for this Vendor Partner. It has completely soured our view of SC. We will be addressing this issue with the Vendor Partner and urging them to consider a competitor alternative for order processing. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It creates visibility and the tech support team is helpful. #### Cons Lack of integrity from the sales team. We were sold on a flat rate contract set to align with a vendor partnership compliance date. Even though the contract date was a month early (SPS Commerce set the deadline to "lock in" the flat rate to a full month before the implementation date with the major Vendor Partner), the sales rep indicated we would see early implementation of order delivery by signing up. When the compliance implementation date was delayed by the vendor partner, the sales team refused to push the start date or offer any delay in the new heavy fees that are triple the old rate. To date, we are paying another fulfillment company for processing this vendor partners orders, while also paying SPS Commerce triple what our previous months average was to not process them. Not the makings for a win-win partnership. --- ### They said it would be 6-8 weeks. It's been 9 months. And we're not done - Overall rating: 1/5 - Reviewer: Jennifer N. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered The worst part of this experience is that you only get results when you kick and scream. Despite the fact that they have in no way delivered on time, they have charged us a ton month by month. I'm running the company, but until I get on the phone and say, hey, what's happening here, things don't really move. And then, inevitably, they stall. I don't want to be the one having to micromanage this process, but they've left me little choice. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros When it finally gets set up, it hope it will save us time. #### Cons I wish I didn't have to write this review. I have had so many calls with these folks promising that things would be different, that I feel like the partner that keeps accepting back their cheating spouse, so that I feel foolish for believing them. They said 6-8 weeks for set-up. We are on 9 months, and still not done. Every time there's an issue, they point fingers at other people, like the retailers or the connection folks. But they are the ones taking the money, so they are responsible for the product as a whole. #### Reasons for choosing SPS Commerce Some of our retailers used them, and when we first spoke, when I explained our issues, they said they could help with the PDFs we need for some retailers (packing slips and shipping labels). Our last call, they claimed to have no knowledge of this, which shows that the sales team has not sufficient contact with the implementation team. #### Vendor response Thank you for taking the time to share your feedback. The experience you described doesn't meet the standards we hold ourselves to. We welcome any further feedback or details. Please feel free to send any additional feedback to: spsconnect@spscommerce.com Replied September 2022 --- ### Sub-par integrations, unresponsive customer service, heinous billing practices - Overall rating: 2/5 - Reviewer: Jessica K. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The billing practices at SPS are heinous. They are disingenuous and try to upsell like crazy! The customer service is lacking. The integrations to warehouse WMS and Quickbooks Online are slow and clunky... sometimes it takes several hours for docs to integrate. It's not a great product, but then you're stuck with their software because of the huge upfront costs to integrate. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Receives purchase order docs (unless it bugs out) from our trading partners and allows us to send acknowledgements, ASNs, invoices, and other docs to our trading partners under an EDI environment. #### Cons No competent SPS representative supporting integration to warehouse. SPS salespeople oversell the features and capabilities with insufficient knowledge of how product works. Customer service is almost non-existent; tickets are generated but no response is given. --- ### Horrible Experience - Overall rating: 1/5 - Reviewer: Tehila M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros We used SPS commerec for a large client and things were fine. We tried setting them up for EDI for anoteh rlarge client and it was anightmare. We asked for pricing and only after we waited 6 weeks to get pricing and sent an email letting them know we would move on due to lack of communication did we suddenly get an email checking in. Rep had no idea what we needed although we discussed extensively when we met that we needed pricing to move forward and would wait to hear back. We signed up and got charged a LOT more money than other EDI companies. We thought we would only pay SPS but then later found out through our warehouse there would be other fees if we needed to set it up through them. Started paying monthly fees even though the warehouse never sent it up and we had to cancel. Every time we try emailing them about thsi it takes an average of 9 days to get a response. #### Cons The high Cost and Customer "service" were dissapointing. #### Vendor response Hi, we are sorry to hear about your experience with SPS Commerce. We strive to provide timely updates for our customers during implementation and support. We would be happy to review this further if there is anything still outstanding. Feel free to route any further feedback to: spsconnect@spscommerce.com Thank you! Replied December 2023 --- ### Long Time EDIband SPS User - Overall rating: 5/5 - Reviewer: Eugene D. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered The product can definitely is more user-friendly interfaces #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The fact that it has so many different retailers already on board makes it easier to add new partners. #### Cons The fact that it has so many different retailers already on board makes it easier to add new partners. --- ### SPS Commerce Fulfillment - Overall rating: 5/5 - Reviewer: Mimi L. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. MAPADOC push from SPS eliminates the need for us to input the orders manually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The push of information through MAPADOC to our organization's software works well. When there are issues, help from Customer Service has been readily available. #### Cons One of the biggest issues that seems to plague SPS Commerce Fulfillment is the push of information back across MAPADOC. We do changes in our organization's software as well as having to do them in SPS. This increases the chances of errors. For example, when an invoice is created the information is not propagated from SPS nor our system through MAPADOC so the data has to be entered all over again. The invoice document is created off an existing order so the invoice should have all data entered from that order with the option to make changes if necessary. This would allow us to verify all items prior to sending the invoice. The Quick Entry is wonderful for a single entry order but not practical for extensive orders. Another issue that we seem to have is when there is error in processing a document. The document is tagged as having errors but there is no further information as to what exactly is the issue. The error is not highlighted on the document. If the error was highlighted it would save time in the correction of the error. --- ### A must if you want to make business with large distributors and retailers - Overall rating: 4/5 - Reviewer: Veronica N. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered SPS attains its purpose to get access to the main retailers and easily helps your company becomes EDI compliant #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros You get easy access to the most important retailers and foodservice distributors. It is a must to be in EDI compliance with all retail partners. #### Cons Some of the mapping and workflow features are not easy to use for the users or not predictive --- ### Totally mislead and total incompetence - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Pretty much the worst company I've ever worked with. They tell you what ever you want to hear but they don't follow through on anything. You ask to talk to supervisors and never hear from them. You just kep paying and paying with no ROI #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros As sold it was a no brainer, they already had the connectors for all these companies, there would be almost no setup time. #### Cons Totally mislead at every step. 6 months into this project we are still not setup, the communications is almost zero, they have no idea what they are doing and n top of it, you pay for all the EDI documents you signed up for each month even if there is no use or even not even setup. #### Reasons for choosing SPS Commerce We chose SPS because of their claim to have all this pre-built with the vendors. This is not true. ## More reviews [Next reviews](https://www.softwareadvice.com/scm/sps-commerce-profile/reviews/?page=2) --- SPS Commerce Reviews, Pros and Cons - 2026 Software Advice