--- title: "SPS Commerce Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SPS Commerce. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SPS Commerce is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/distribution/sps-commerce-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [EDI Software](https://www.softwareadvice.com/distribution/edi-comparison/) / [SPS Commerce](https://www.softwareadvice.com/scm/sps-commerce-profile/) / SPS Commerce Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/sps-commerce-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/sps-commerce-profile/alternatives/) # SPS Commerce User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 528 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.1/5 - Value for money: 3.8/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 267 reviews (51%) - 4 stars: 167 reviews (32%) - 3 stars: 46 reviews (9%) - 2 stars: 13 reviews (2%) - 1 star: 35 reviews (7%) ### Most mentioned pros - Its reliable performance and seamless integrations support cross-platform interoperability, enabling teams to maintain operational efficiency at scale. While there is still room for improvement in onboarding, configurability, and workflow customization, SPS Commerce continues to deliver value by streamlining business processes, improving collaboration, and supporting data-driven decision-making. - It is a reliable EDI platform that supports secure data exchange, order management, and improved transaction visibility. While setup, integration mapping, performance, and support response time can be improved, the platform adds good value by reducing manual work and improving business process efficiency - SPS also maintains a large trading partner network, which simplifies onboarding new EDI customers and helps ensure compliance with customer-specific requirements. ### Most mentioned cons - I'm adding a new vendor number with a current trading partner that's already setup with SPS and i find it's taking to much time to get it done. - We have multiple subsidiaries using SPS that created some confusion as a customer would be set up into the wrong subsidiary but this issue was corrected in a timely manner. - It’s also annoying that I can't export certain fields, I have to open the full record first to get them. ## SPS Commerce customer reviews Showing reviews 1-25 of 528 (page 1). ### Good people, but a burden for small businesses. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The people at SPS are great, however, I think for small business like ours, SPS as an overly expensive system we have to maintain in order to do business with Chewy and Petco. Drop shipping did not work well, so we switched away, but for in-network orders from these large retailers, we have no choice in the matter. It does not serve us. It serves them, but we have to pay for it. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The human-provided support is excellent. You can have an ongoing, coherent conversation with an actual person who seems invested in your success. #### Cons Two things: First, there does not appear to be a subscription tier that really makes sense for small businesses. We receive only a handful of orders per quarter, and we pay way too much to maintain a system which is mostly unused. Second, when we were drop shipping, there were five times too many clicks per order. We switched to DSCOpify for drop shipping, which is significantly less expensive, and offers a much simpler, more streamlined process. --- ### buona soluzione - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Utilities - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Nel complesso, la mia esperienza con SPS Commerce è stata positiva. È un software utile e affidabile #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros La cosa che ho apprezzato di più di SPS Commerce è la possibilità di gestire le attività in modo più semplice e organizzato. Il software mi aiuta a risparmiare tempo, ridurre gli errori e tenere sotto controllo le informazioni principali. Anche l’utilizzo quotidiano è abbastanza intuitivo e non richiede conoscenze tecniche particolari #### Cons alcune funzioni non sono sempre immediate da capire, soprattutto all’inizio. A volte è necessario dedicare un po’ di tempo per imparare a usare correttamente il software. --- ### Eficiente para automatizar processos e integrações EDI - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered O SPS Commerce é uma solução robusta para empresas que precisam gerenciar integrações EDI e automatizar processos com diferentes parceiros. Depois da configuração inicial, a utilização tende a ser mais simples e contribui para reduzir retrabalho e aumentar a eficiência operacional. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Boa capacidade de integração, automação dos processos, confiabilidade nas transações e facilidade para acompanhar pedidos e documentos. Também considero positivo o suporte a diferentes parceiros comerciais e sistemas. #### Cons A configuração inicial e algumas integrações podem exigir conhecimento técnico e demandar tempo. Em determinadas situações, a identificação e solução de erros poderia ser mais simples e intuitiva. --- ### Reliable EDI Platform with Strong Order Management Capabilities - Overall rating: 4/5 - Reviewer: Melissa R. - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with SPS Commerce has been highly positive and vital for our growth. The platform provides a reliable, secure EDI solution that drastically minimizes manual supply chain tasks and improves tracking visibility. While the initial configuration requires a dedication of time and technical learning, the benefits of smoother retail operations and strong partner compliance far outweigh the setup friction. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Reliable EDI network with a massive pre-connected catalog of retail trading partners.Automates routine tasks like processing purchase orders, invoices, and advance ship notices (ASNs).Significantly reduces human data-entry errors, lowering the risk of costly retailer chargebacks.Provides strong technical customer support and dedicated implementation teams during onboarding. #### Cons Initial setup and integration map configuration can feel complex and time-consuming.The learning curve is steep for employees who are completely new to EDI compliance.Navigating between multiple platform windows or report screens can feel un-intuitive at first.Pricing tiers can be high or complex for small businesses managing. --- ### Sending out EDI transaction confirmations ended up cutting our client. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered For a small security outfit like ours, this platform totally cleared up the order tracking bottleneck. I've watched our average response time drop from 8 minutes to under 4, and we only started using the thing about seven months ago. It’s worth every dollar, especially when you’re running lean and can’t really afford to bring on another rep just to answer status questions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We handle about 150 client inquiries every week, and 60 of those used to just be people checking on their order status. Since SPS Commerce started sending EDI confirmations straight through, that number dropped to maybe 35. Now I can pull exact shipment data in under 90 seconds instead of having to chase down three different people. #### Cons The reporting interface takes 6 clicks just to get to the specific transaction view I need every day. Having a shortcut or a customizable dashboard would save me probably 20 minutes a week. It’s also annoying that I can't export certain fields, I have to open the full record first to get them. --- ### "Great supply chain tool" - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 201-500 employees - Product usage: less than 1 year · weekly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, SPS Commerce is a robust and essential tool for B2B order and inventory management. Once everything is set up, the system automates workflows effectively and saves a lot of operational time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The EDI integration and order management features are very reliable. It makes data exchange with large retail partners effortless and helps eliminate manual entry errors, speeding up supply chain processes significantly. #### Cons The initial setup and configuration process can take time to master. Additionally, the user interface could be updated to feel a bit more modern and intuitive. --- ### Efficient and Easy to Use - Overall rating: 3/5 - Reviewer: Bradford W. - Industry: Alternative Medicine - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with SPS Commerce has been positive. It makes EDI transactions and order management more efficient while reducing manual work. Although there is a slight learning curve, the platform is reliable and helps simplify day to day operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I liked how SPS Commerce automates EDI processes, ..reduces manual work, and makes it easier to manage orders and communicate with trading partners. #### Cons The interface isn’t always intuitive, and it can take time to learn. Some tasks require more steps than necessary, and troubleshooting can occasionally be time consuming. --- ### Strong EDI Platform with Great Network Coverage and Room for Better Execution - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. verall, SPS Commerce has been a valuable and important partner for our EDI operations. The platform supports a large and growing transaction network and has helped us connect with major retailers, logistics partners, and fulfillment providers. My experience has been positive from a capability standpoint, especially when working with knowledgeable SPS resources who understand both the technical and business impact of EDI. That said, SPS would be even stronger with more proactive account management, clearer project scoping, better contract utilization reporting, and more consistent follow through across support, implementation, and commercial teams. The foundation is strong, but the customer experience depends heavily on getting the right people involved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros SPS Commerce has been a strong EDI backbone for our business. The platform gives us the ability to scale a complex retail and logistics network across customers, 3PLs, transportation partners, and internal systems. Their trading partner coverage is a major advantage, and when the right technical resources are engaged, SPS can move quickly and provide practical solutions. The transaction visibility, standard document support, and ability to support high volume EDI operations have been valuable as our network has grown. #### Cons The biggest opportunity is consistency around support ownership, project execution, and commercial transparency. At times, it can take too much effort to get clear answers on scope, pricing, map requirements, or who owns the next action. Some development quotes feel high when the request appears to align with standard EDI functionality, and annual contract reviews should include stronger data around usage, active trading partners, inactive customers, and optimization opportunities. SPS is powerful, but the customer experience would improve with cleaner handoffs, tighter accountability, and more proactive guidance. --- ### Very good experience using SPS Commerce; fast and reliable - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good experience; fast and reliable application. We are happy with the service provided by our account representative. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and navigate, it is fast and reliable. Our account representative is always available and answers all our questions. #### Cons Changes on sent documents are difficult to fix. Sometimes approval by the retailer is required on simple resets. --- ### Setting up EDI by way of SPS. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Packaging and Containers - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very beneficial and cost effective when you consider the cost of adding customer purchase orders manually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support has been fantastic. You receive a response in a timely manner and they always ensure that your question has been fully answered and understood. #### Cons I can't recall any major issues at this time. We have multiple subsidiaries using SPS that created some confusion as a customer would be set up into the wrong subsidiary but this issue was corrected in a timely manner. --- ### New Updates Have Made the Site Much Easier to Use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have not had to reach out to anyone at the SPS Commerce site because everything has been running smoothly. Direct communication with the person from Grainger who placed the order would really be a plus. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Recent updates have made using the confirmation of orders very easy to use. The check for errors feature is a great way of making sure everything is set correctly before sending the confirmation. #### Cons The monthly cost is still pricey, but SPS Commerce has at least improved the ease of using the site. --- ### SPS Support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Food Production - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a good experience, but as previously stated so issues continue to fester because of a lack of responses from management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The security of the data sent and received through SPS Commerce. The flow of data to and from SPS Commerce appears to use a secure network and the data is received in a timely manner when transmitted. #### Cons In some cases, it has taken too much time to get in contact with management to get priority issues resolved. --- ### The best EDI platform out there - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Sporting Goods - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works as it should, super reliable and easy to figure out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to get set up with and use. Very user friends UI and they are always making improvements. #### Cons Transitioning from their old platform (web forms) to their new one (fulfillment) was a bit clunky but nothing too bad. Other than that, which is over now, everything has been great. --- ### SPS is a winner with us - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food Production - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been using SPS for years (even at the previous place of employment) and it has always had an easy workflow with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have a quick response to my queries and follow up. the portal is easy to navigate through and there is always help available either by phone, live chat or email. #### Cons We are billed for a new customer set up before there are any transactions taking place. I would prefer they hold off the monthly charge until the first initial transactions are made. --- ### Reliable EDI Solution with Excellent Customer Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with SPS Commerce has been very positive. It has helped streamline our order management process, reduce manual work, and improve communication with our retail partners. The platform is dependable, and the support team has been excellent whenever we have questions. We would recommend SPS Commerce to businesses that need a reliable EDI solution for working with retailers and distributors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SPS Commerce has made it much easier for our company to manage EDI transactions with major retail customers. The platform is reliable, easy to use, and helps automate purchase orders, invoices, and shipment documents. Their customer support team has been responsive and knowledgeable whenever we needed assistance, making the onboarding and day-to-day operations much smoother. #### Cons The initial setup required some time to understand, especially for users who are new to EDI. Some reports and settings could be more intuitive, but once everything is configured, the system works very well. Overall, the benefits far outweigh the learning curve. --- ### Reliable EDI Partner for Growing Retail Brands - Overall rating: 5/5 - Reviewer: Charbel M. - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SPS Commerce has been an excellent partner as we've expanded into national retail. Their platform has made it much easier to manage EDI transactions with major retailers, helping us streamline purchase orders, invoices, ASNs, and other critical documents. The onboarding process was smooth, and the platform has been reliable and easy to navigate. As a growing CPG brand, having a trusted EDI partner has allowed us to focus more on growing our business while maintaining retailer compliance. Overall, we've had a great experience and appreciate the value SPS Commerce brings to our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is intuitive, reliable, and integrates seamlessly with major retailers. It simplifies EDI management, reduces manual work, and provides excellent visibility into orders and transactions. Their team has been knowledgeable and helpful throughout the process. #### Cons Like any enterprise platform, there can be a learning curve at first, but once everything is set up, it's very straightforward to use. --- ### Works for us - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros SPS Commerce is what we use to facilitate our EDI connection with various partners who purchase from us. There aren't many issues with them, and SPS Commerce is easy to work with. #### Cons The set-up and working out the kinks can be a long process. Sometimes it's hard to get a hold of someone at SPS to help us. --- ### SPS Onboarding experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience has been extremely positive. The onboarding process has been well managed. Our integrated live trading partners are working really well and we have been able to reallocate man hours from data entry activities to more value add activities #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We have recently gone live with SPS as our EDI provider. The implementation was very structured and thorough. The onboarding of customers was quick and managed by SPS. The integration into our ERP went very smoothly. #### Cons There are different groups responsible for different aspects of the platform and sometimes there was confusion which group we should be working with. --- ### Great tool for accounting - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Food Production - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are very pleased with the overall experience SPS Commerce Fulfillment provides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The modules are neatly labeled and streamlined for efficient order processing. (Receive,Ship and Process Orders effortlessly!) Easy to train new users with the simple. straightforwardness of the software. The ability to consolidate our customers onto one EDI system has been a huge help in streamlining our internal processes, as well as reducing processing times and order accuracy. #### Cons Implementing customers that utilize a third party software has proven some features not usable / compatible. (ie. order revisions, customized fields, etc.) It's a work in progress, but we are happy to see more of our customers moving to EDI software like SPS Commerce. --- ### Vantage Point is the best EDI software I've used - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Photography - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Vantage Point is very user-friendly software, and has been extremely reliable. Data Masons support team has been outstanding to work with - on the rare occasion we have a question or problem, they're very responsive and we get a resolution very quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vantage Point makes it easy for my business users to see and manage their EDI data, so that I only have to get involved if there's a problem. I love that Data Masons has maps already written for our customer's specs, so that development / implementation time is reduced. #### Cons It took a little time to get used to having separate instances for each country, but that has worked out well to be able to isolate our EDI partners, and the business users only see the customers they support so that reduces confusion. --- ### Improve order processing efficiency for great value - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy portal to use and allows the end user to learn a lot about EDI and X12 communication. Customer support is friendly and effective, allows us to process many orders over the course of a week without individual manual effort. This makes speed and efficiency improvements to our internal processes. #### Cons Can be difficult to onboard new customers if the X12 format and required documents is a different transaction set than we are used to. --- ### Makes EDIb easy - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We do like using SPS. We've been a customer for many years. We wouldn't be still with them if they were problematic #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Platform is really easy to onboard. Our Account Manager is ready to work with. They have been great to work with. #### Cons Support quality has decreased over the last couple of years. I don't know if that's a result of our migration to a new ERP or not. --- ### Great Features - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mechanical or Industrial Engineering - Company size: 10000+ employees - Product usage: less than 1 year · weekly - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Has great features across multiple interfaces such as 'PO Acknowledgment, PO Change' Lags little behind on the ASN and shipment handling #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PO acknowledgment and Changes are convenient through the portal Ease of use Supports different EDI interfaces #### Cons Onboarding experience of Vendor ASN processes need to be standardized to be easily adapted like plug and play with different interface standards --- ### Great for integrated CMS systems - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience hasn't been easy. There was no first hand training. We had to rely on webinars and video training to gather the knowledge we needed to understand how to navigate SPS Commerce and the fulfillment process. However, if we had an in-person training and if our in-house software was more up-to-date so that integration and automation was an option, I believe my experience would be more pleasant. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The ability to communicate between retailers and suppliers in a very real time exchange. The ability to merge a large quantity of orders directly into our CMS software for quick and easy fulfillment. The search ability to easily find any PO and the ease with being able to separate retailers by name. Love the work flow chart associated to each order- easy to see notes and activity in regard to any given order. #### Cons The complicated and lengthy process of sending and receiving PO Acknowledgements and Changes. All recent activity is noted on the over and transaction tabs, making it confusing to scroll through. I like the idea of only showing 1 PO number and having check marks within the box that show the activity that has been completed for that particular PO. This software does not work well with our very unique "small company" CMS/ ERP software. We have to manually print out each PO, manually respond with a PO Acknowledgement after manually checking our inventory, and then have to manually enter the drop ship addresses and order into our software for fulfillment. We then also have to manually respond with ASNs and import invoicing. We do have the ability to merge large quantity orders, with a specially crafted application so long as it only has a few consistent addresses the account/retailer ships to. Automated merging is not possible for many and varying drop ship addresses, those we must manually print, review, and enter through the entire fulfillment process. --- ### The cloud based system is annoying - forces a lot of manual data entry - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Average. The software works. There is phone support which is great. But the manual labour we have to do every week is annoying. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The software receives the orders accurately and sends the appropriate communications for EDI software, #### Cons Each item needs to be manually entered posing a risk of error. No uploads are possible. We have 150 SKU's. Each one has to be entered manually. Moreover, every week when we receive an order, someone has to get the barcodes, use Vlookup to find which SKU the order refers to, then manually enter the order into our system. I realise we have chosen the cloud based system. But it is not cheap! They could set it up so we can see the SKU's, they could set it up so we can bulk upload SKU's but they don't. #### Vendor response Thank you for your feedback! We would love to discuss this further. Please feel free to send any additional feedback to: spsconnect@spscommerce.com Replied June 2022 ---