--- title: "SPS Commerce Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SPS Commerce. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SPS Commerce is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/distribution/sps-commerce-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [EDI Software](https://www.softwareadvice.com/distribution/edi-comparison/) / [SPS Commerce](https://www.softwareadvice.com/scm/sps-commerce-profile/) / SPS Commerce Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/sps-commerce-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/sps-commerce-profile/alternatives/) # SPS Commerce User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 524 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.1/5 - Value for money: 3.8/5 - Functionality: 4/5 ### Rating distribution - 5 stars: 266 reviews (51%) - 4 stars: 165 reviews (31%) - 3 stars: 45 reviews (9%) - 2 stars: 13 reviews (2%) - 1 star: 35 reviews (7%) ### Most mentioned pros - Its reliable performance and seamless integrations support cross-platform interoperability, enabling teams to maintain operational efficiency at scale. While there is still room for improvement in onboarding, configurability, and workflow customization, SPS Commerce continues to deliver value by streamlining business processes, improving collaboration, and supporting data-driven decision-making. - It is a reliable EDI platform that supports secure data exchange, order management, and improved transaction visibility. While setup, integration mapping, performance, and support response time can be improved, the platform adds good value by reducing manual work and improving business process efficiency - SPS also maintains a large trading partner network, which simplifies onboarding new EDI customers and helps ensure compliance with customer-specific requirements. ### Most mentioned cons - I'm adding a new vendor number with a current trading partner that's already setup with SPS and i find it's taking to much time to get it done. - We have multiple subsidiaries using SPS that created some confusion as a customer would be set up into the wrong subsidiary but this issue was corrected in a timely manner. - I can't utilize the support chat for DMEDI issues because they don't even have logins to the program. ## SPS Commerce customer reviews Showing reviews 1-25 of 524 (page 1). ### New Updates Have Made the Site Much Easier to Use - Overall rating: 5/5 - Reviewer: Shane O. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have not had to reach out to anyone at the SPS Commerce site because everything has been running smoothly. Direct communication with the person from Grainger who placed the order would really be a plus. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Recent updates have made using the confirmation of orders very easy to use. The check for errors feature is a great way of making sure everything is set correctly before sending the confirmation. #### Cons The monthly cost is still pricey, but SPS Commerce has at least improved the ease of using the site. --- ### SPS Support - Overall rating: 4/5 - Reviewer: Eddie S. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a good experience, but as previously stated so issues continue to fester because of a lack of responses from management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The security of the data sent and received through SPS Commerce. The flow of data to and from SPS Commerce appears to use a secure network and the data is received in a timely manner when transmitted. #### Cons In some cases, it has taken too much time to get in contact with management to get priority issues resolved. #### Reasons for switching to SPS Commerce We switch from Liaison because the customer support provided was not very good. Response time for system issues was very slow. --- ### The best EDI platform out there - Overall rating: 5/5 - Reviewer: Kevin V. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works as it should, super reliable and easy to figure out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to get set up with and use. Very user friends UI and they are always making improvements. #### Cons Transitioning from their old platform (web forms) to their new one (fulfillment) was a bit clunky but nothing too bad. Other than that, which is over now, everything has been great. --- ### SPS is a winner with us - Overall rating: 5/5 - Reviewer: Laura G. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've been using SPS for years (even at the previous place of employment) and it has always had an easy workflow with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have a quick response to my queries and follow up. the portal is easy to navigate through and there is always help available either by phone, live chat or email. #### Cons We are billed for a new customer set up before there are any transactions taking place. I would prefer they hold off the monthly charge until the first initial transactions are made. --- ### A trusted partner in EDI solutions and more! - Overall rating: 4/5 - Reviewer: Chih S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros My overall experience with SPS Commerce has been positive. The platform serves as a strong digital operations hub, helping automate order workflows, enhance data visibility, and create a more connected supply chain ecosystem. Its reliable performance and seamless integrations support cross-platform interoperability, enabling teams to maintain operational efficiency at scale. While there is still room for improvement in onboarding, configurability, and workflow customization, SPS Commerce continues to deliver value by streamlining business processes, improving collaboration, and supporting data-driven decision-making. #### Cons subscription pricing and document allotment pricing can get a little expensive, but our account manager was able to offers us a bundle package with discounted pricing. --- ### Reliable EDI Solution with Excellent Customer Support - Overall rating: 5/5 - Reviewer: Thuy Hoang Diep L. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with SPS Commerce has been very positive. It has helped streamline our order management process, reduce manual work, and improve communication with our retail partners. The platform is dependable, and the support team has been excellent whenever we have questions. We would recommend SPS Commerce to businesses that need a reliable EDI solution for working with retailers and distributors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SPS Commerce has made it much easier for our company to manage EDI transactions with major retail customers. The platform is reliable, easy to use, and helps automate purchase orders, invoices, and shipment documents. Their customer support team has been responsive and knowledgeable whenever we needed assistance, making the onboarding and day-to-day operations much smoother. #### Cons The initial setup required some time to understand, especially for users who are new to EDI. Some reports and settings could be more intuitive, but once everything is configured, the system works very well. Overall, the benefits far outweigh the learning curve. --- ### Reliable EDI Partner for Growing Retail Brands - Overall rating: 5/5 - Reviewer: Charbel M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SPS Commerce has been an excellent partner as we've expanded into national retail. Their platform has made it much easier to manage EDI transactions with major retailers, helping us streamline purchase orders, invoices, ASNs, and other critical documents. The onboarding process was smooth, and the platform has been reliable and easy to navigate. As a growing CPG brand, having a trusted EDI partner has allowed us to focus more on growing our business while maintaining retailer compliance. Overall, we've had a great experience and appreciate the value SPS Commerce brings to our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is intuitive, reliable, and integrates seamlessly with major retailers. It simplifies EDI management, reduces manual work, and provides excellent visibility into orders and transactions. Their team has been knowledgeable and helpful throughout the process. #### Cons Like any enterprise platform, there can be a learning curve at first, but once everything is set up, it's very straightforward to use. --- ### Setting up EDI by way of SPS. - Overall rating: 5/5 - Reviewer: Ann N. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very beneficial and cost effective when you consider the cost of adding customer purchase orders manually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support has been fantastic. You receive a response in a timely manner and they always ensure that your question has been fully answered and understood. #### Cons I can't recall any major issues at this time. We have multiple subsidiaries using SPS that created some confusion as a customer would be set up into the wrong subsidiary but this issue was corrected in a timely manner. --- ### Highly recommend SPS - Overall rating: 5/5 - Reviewer: Elaine F. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with SPS is very positive. It's user friendly, intuitive, and great for processing and managing EDI orders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most about SPS Commerce is how easy it is to use the site; the value for the money; the data management; performance and speed; and order management. #### Cons Overall I really like SPS Commerce and find it very easy to use. The only "problem" I ever had was that customer support wasn't always timely. --- ### Very good experience using SPS Commerce; fast and reliable - Overall rating: 4/5 - Reviewer: Karla P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good experience; fast and reliable application. We are happy with the service provided by our account representative. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and navigate, it is fast and reliable. Our account representative is always available and answers all our questions. #### Cons Changes on sent documents are difficult to fix. Sometimes approval by the retailer is required on simple resets. --- ### Very Disappointed with SPS Commerce. I was misled and miss directed - Overall rating: 1/5 - Reviewer: Cesar D. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Any other company would have done the right thing, showing that they value their customer's business, and stood behind their actions and refunded the money and helped correct what they caused. SPS chose to ignore the problem, blame us for choosing their recommendation, not penalize their "vetted" partner or try to recover any monies spent or try to make it right, and ultimately kept every dollar spent even though those services were ultimately never set up. I'm not sure which of those scenarios or outcomes I could possibly find the most value in SPS when you asked me to reconsider and find the value in your services. Hopefully, that will help you find the values that we couldn't in SPS services. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Full account termination notice was given in a timely manner to [SENSITIVE CONTENT HIDDEN] (customer service rep) in writing and over the phone. I have yet to receive a response from [SENSITIVE CONTENT HIDDEN] or your leadership team regarding how poorly we were treated, even after requesting one. It is clear SPS does not value our business, nor stand behind an awful software-recommendation handpicked by SPS for us, and part of their approved partners. SPS's recommendation cost our company over $50,000 for software that never worked and SPS services that were never used. #### Cons Actually I found out that SPS never even bothered going through with the testing or certification of the automated service which we were paying for. Then to offer just credit for money paid just for the SPS automation and offer no compensation or offer to help obtain some kind of refund from their partner told me all I needed to know. I have documenting my experience as a whole and writing this review. Even your own typed words of "services can be canceled at any time throughout your term (up to 60 days prior to your renewal date)" is truly misleading and factually inaccurate. When you put in writing "any time throughout your term" it means "any time throughout your term", and limiting any times during the term means I really can't do it any time. #### Reasons for choosing SPS Commerce It is clear SPS does not value our business, nor stand behind an awful software-recommendation handpicked by SPS for us, and part of their approved partners. SPS's recommendation cost our company over $50,000 for software that never worked and SPS services that were never used. --- ### CPG Industry-Fueled EDI Fulfillment Brilliantly Simplified - Overall rating: 5/5 - Reviewer: Steven C. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Triple-grade A, top-notch overall experience: EDI enables the timely acknowledgment of PO's (sales opportunities) to be serviced in as timely a manner as possible with the help of SPS Commerce...in the CPG industry, EDI is an absolute must and this platform affords our organization the ease of access with our various national and regional retail partners to conduct seamless and streamlined transactions. I recommend this service to small and medium-sized enterprises that only seek the finest tools in their respective trades and fields to get the job done right. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Seamless integration with varied retail partners through EDI link up, real-time receipt of digital documents from party to party, ability to accept or reject PO revisions with select retail partners, endless types of transactions to conduct business through in the software platform (from initial PO receipt up to freight/logistics servicing and finally to the sought after finish line with the fulfillment/invoicing of PO's), back-end deduction claims management, debit-credit adjustments and remittance advices simplified...and then some. #### Cons Manual inputting of data points for all of our PO's serviced via our various national/regional retail partners...has to be a workaround to digitally uplink fulfillments and invoices from ERP platform (NetSuite). At least in my experience, it has all been manual submissions but otherwise, the above reviews would be flawless. Perhaps, the same rule of thought could apply to advance shipment notices for uploading signed BOL's but not as much of a hindrance compared to our constant billing cycle to maintain. #### Reasons for choosing SPS Commerce N/A #### Reasons for switching to SPS Commerce Separate from my time in the order fulfillment and invoicing role but leadership made the right call. --- ### Great tool for accounting - Overall rating: 5/5 - Reviewer: Kerissa M. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are very pleased with the overall experience SPS Commerce Fulfillment provides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The modules are neatly labeled and streamlined for efficient order processing. (Receive,Ship and Process Orders effortlessly!) Easy to train new users with the simple. straightforwardness of the software. The ability to consolidate our customers onto one EDI system has been a huge help in streamlining our internal processes, as well as reducing processing times and order accuracy. #### Cons Implementing customers that utilize a third party software has proven some features not usable / compatible. (ie. order revisions, customized fields, etc.) It's a work in progress, but we are happy to see more of our customers moving to EDI software like SPS Commerce. #### Reasons for choosing SPS Commerce We mainly chose SPS out of necessity, to satisfy a customer's requirement. We are happy that with the evolution of electronic software, that we have been able to replace new customer requirements with the compatibility of SPS commerce in place of their preferred provider. --- ### Vantage Point is the best EDI software I've used - Overall rating: 5/5 - Reviewer: Shelley E. - Verified reviewer: Yes - Industry: Photography - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Vantage Point is very user-friendly software, and has been extremely reliable. Data Masons support team has been outstanding to work with - on the rare occasion we have a question or problem, they're very responsive and we get a resolution very quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Vantage Point makes it easy for my business users to see and manage their EDI data, so that I only have to get involved if there's a problem. I love that Data Masons has maps already written for our customer's specs, so that development / implementation time is reduced. #### Cons It took a little time to get used to having separate instances for each country, but that has worked out well to be able to isolate our EDI partners, and the business users only see the customers they support so that reduces confusion. #### Reasons for choosing SPS Commerce Data Masons provided the maps to use with Vantage Point, with BizTalk we would have had to build our own maps and that just wasn't practical. #### Reasons for switching to SPS Commerce We were changing from a UNIX / SAP shop to a Windows / Microsoft Dynamics shop and Vantage Point was our best option. --- ### Makes EDIb easy - Overall rating: 4/5 - Reviewer: Jilly T. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered We do like using SPS. We've been a customer for many years. We wouldn't be still with them if they were problematic #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Platform is really easy to onboard. Our Account Manager is ready to work with. They have been great to work with. #### Cons Support quality has decreased over the last couple of years. I don't know if that's a result of our migration to a new ERP or not. --- ### SPS Commerce Review - Overall rating: 5/5 - Reviewer: David T. - Verified reviewer: Yes - Industry: Publishing - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Enjoyed very much working with the great teams at SPS Commerce and Indigo Books while testing and learning the new system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setting up with Indigo's new SPS Commerce System took a while but the support was fast and excellent and the system seems very effective for its purpose. #### Cons The system and its forms take an investment of time to learn. Some data needs to be entered multiple times but there are ways to work this out. --- ### Great Features - Overall rating: 5/5 - Reviewer: ArunBalaji R. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Has great features across multiple interfaces such as 'PO Acknowledgment, PO Change' Lags little behind on the ASN and shipment handling #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PO acknowledgment and Changes are convenient through the portal Ease of use Supports different EDI interfaces #### Cons Onboarding experience of Vendor ASN processes need to be standardized to be easily adapted like plug and play with different interface standards --- ### Great for integrated CMS systems - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience hasn't been easy. There was no first hand training. We had to rely on webinars and video training to gather the knowledge we needed to understand how to navigate SPS Commerce and the fulfillment process. However, if we had an in-person training and if our in-house software was more up-to-date so that integration and automation was an option, I believe my experience would be more pleasant. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The ability to communicate between retailers and suppliers in a very real time exchange. The ability to merge a large quantity of orders directly into our CMS software for quick and easy fulfillment. The search ability to easily find any PO and the ease with being able to separate retailers by name. Love the work flow chart associated to each order- easy to see notes and activity in regard to any given order. #### Cons The complicated and lengthy process of sending and receiving PO Acknowledgements and Changes. All recent activity is noted on the over and transaction tabs, making it confusing to scroll through. I like the idea of only showing 1 PO number and having check marks within the box that show the activity that has been completed for that particular PO. This software does not work well with our very unique "small company" CMS/ ERP software. We have to manually print out each PO, manually respond with a PO Acknowledgement after manually checking our inventory, and then have to manually enter the drop ship addresses and order into our software for fulfillment. We then also have to manually respond with ASNs and import invoicing. We do have the ability to merge large quantity orders, with a specially crafted application so long as it only has a few consistent addresses the account/retailer ships to. Automated merging is not possible for many and varying drop ship addresses, those we must manually print, review, and enter through the entire fulfillment process. --- ### TRUST ME, I knew nothing! - Overall rating: 5/5 - Reviewer: Marc J. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with SPS and their team has been excellent!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system itself is pretty easy to navigate. This is my first time using any kind of EDI system, so I literally knew nothing coming into it. The training modules were very clear on how to use SPS. HOWEVER, the support team in my opinion is where SPS shines. I have yet to have a question or concern that wasn't answered promptly and accurately from them. As we grow our business, it's nice to know SPS is there to support US! #### Cons I really don't have anything here. Sorry, not sorry... --- ### They said it would be 6-8 weeks. It's been 9 months. And we're not done - Overall rating: 1/5 - Reviewer: Jennifer N. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered The worst part of this experience is that you only get results when you kick and scream. Despite the fact that they have in no way delivered on time, they have charged us a ton month by month. I'm running the company, but until I get on the phone and say, hey, what's happening here, things don't really move. And then, inevitably, they stall. I don't want to be the one having to micromanage this process, but they've left me little choice. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros When it finally gets set up, it hope it will save us time. #### Cons I wish I didn't have to write this review. I have had so many calls with these folks promising that things would be different, that I feel like the partner that keeps accepting back their cheating spouse, so that I feel foolish for believing them. They said 6-8 weeks for set-up. We are on 9 months, and still not done. Every time there's an issue, they point fingers at other people, like the retailers or the connection folks. But they are the ones taking the money, so they are responsible for the product as a whole. #### Reasons for choosing SPS Commerce Some of our retailers used them, and when we first spoke, when I explained our issues, they said they could help with the PDFs we need for some retailers (packing slips and shipping labels). Our last call, they claimed to have no knowledge of this, which shows that the sales team has not sufficient contact with the implementation team. #### Vendor response Thank you for taking the time to share your feedback. The experience you described doesn't meet the standards we hold ourselves to. We welcome any further feedback or details. Please feel free to send any additional feedback to: spsconnect@spscommerce.com Replied September 2022 --- ### Shady company, very difficult and horrible to deal with. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Utilities - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered The worst part of my job is dealing with SPS Commerce. They make EDI difficult and a pain to deal with. I dislike this company more than any other I have ever had to deal with. I hope they go out of business. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. They over complicate and are inefficient in everything they do. I can do an EDI integration with anyone else in about a week. It takes months of pain to get anywhere with these clowns. They force suppliers to pay to go through their testing and certification. #### Cons There is no information given for errors in their software at times so you have to guess what is wrong. Customer support takes at least a day to respond to each question no matter what it is. EDI in general would be in a better place without this company in existence. #### Reasons for choosing SPS Commerce I never would purchase SPS or any of their services voluntarily --- ### Horrible Experience - Overall rating: 1/5 - Reviewer: Tehila M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros We used SPS commerec for a large client and things were fine. We tried setting them up for EDI for anoteh rlarge client and it was anightmare. We asked for pricing and only after we waited 6 weeks to get pricing and sent an email letting them know we would move on due to lack of communication did we suddenly get an email checking in. Rep had no idea what we needed although we discussed extensively when we met that we needed pricing to move forward and would wait to hear back. We signed up and got charged a LOT more money than other EDI companies. We thought we would only pay SPS but then later found out through our warehouse there would be other fees if we needed to set it up through them. Started paying monthly fees even though the warehouse never sent it up and we had to cancel. Every time we try emailing them about thsi it takes an average of 9 days to get a response. #### Cons The high Cost and Customer "service" were dissapointing. #### Vendor response Hi, we are sorry to hear about your experience with SPS Commerce. We strive to provide timely updates for our customers during implementation and support. We would be happy to review this further if there is anything still outstanding. Feel free to route any further feedback to: spsconnect@spscommerce.com Thank you! Replied December 2023 --- ### Long Time EDIband SPS User - Overall rating: 5/5 - Reviewer: Eugene D. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered The product can definitely is more user-friendly interfaces #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The fact that it has so many different retailers already on board makes it easier to add new partners. #### Cons The fact that it has so many different retailers already on board makes it easier to add new partners. --- ### SPS Commerce Fulfillment - Overall rating: 5/5 - Reviewer: Mimi L. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. MAPADOC push from SPS eliminates the need for us to input the orders manually. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The push of information through MAPADOC to our organization's software works well. When there are issues, help from Customer Service has been readily available. #### Cons One of the biggest issues that seems to plague SPS Commerce Fulfillment is the push of information back across MAPADOC. We do changes in our organization's software as well as having to do them in SPS. This increases the chances of errors. For example, when an invoice is created the information is not propagated from SPS nor our system through MAPADOC so the data has to be entered all over again. The invoice document is created off an existing order so the invoice should have all data entered from that order with the option to make changes if necessary. This would allow us to verify all items prior to sending the invoice. The Quick Entry is wonderful for a single entry order but not practical for extensive orders. Another issue that we seem to have is when there is error in processing a document. The document is tagged as having errors but there is no further information as to what exactly is the issue. The error is not highlighted on the document. If the error was highlighted it would save time in the correction of the error. --- ### SKF Review of SPS Commerce - Overall rating: 5/5 - Reviewer: Tom K. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to do live testing through their portal. #### Cons I cannot think of anything I dislike. Everything we use works and works well. ## More reviews [Next reviews](https://www.softwareadvice.com/scm/sps-commerce-profile/reviews/?page=2) --- SPS Commerce Reviews, Pros and Cons - 2026 Software Advice