We have been working with DiCentral since 2006. They helped us in the beginning we we started our brand and has continued to be a supportive and proactive in the changing retail climate.

Overall their customer service is stellar. I sometimes I wish the problem, when we have one, could be fixed quicker.

2) Lead time for implementing UK retailers 3) EDIFACT Mapping 4) Sometimes a lot of resources and time is spent in explaining things to di central team in order to get things done

1) DiWeb turnaround feature is easy to use and understand 2) Customer Support mostly is very responsive 3) Maps customization for US X12 retailers is also great 4) Option to hold data in draft mode is also available 5) Option to print Packing Slip and GS1-128 label is also available

not much that I can think of at the moment.

They are the very BEST is sending bills for services that they never provided, and the worst to get you on board. If I had the choice/opportunity, I would dump them in a heartbeat.

It is SUPPOSED to be "seamless" from EDI to ERP and it might be IF you can get TC to actually take the time to make it work

While in theory the software IS good, the lack of co-operation, concern, care, service, from True Commerce is abhorrent. I'm over 8 months from signing on an not a single partner is working anywhere near acceptable level.

It's always a pleasure to work with your team!

Your customer care department is always extremely helpful. Not only do they help to resolve our issues they have always taken the time to educate us on different issues.

Occasionally tickets can take a few days to be answered.

The integration between True Commerce and our Accounting Package - NetSuite. Not having to manually enter Sales Orders/Customer PO's is a massive time saver along with not having to manually create an ASN. Again, Customer Support - fabulous

Ease of use. Somewhat intuitive. Customer Support is outstanding.

Still glitches with printing UCC labels. That is a bit frustrating.

It's helped automate my entire business. Orders are received quicker and get out to the shipping floor quicker. Invoices and tracking are sent out automatically.

It's ability to find different solutions for each customer. It's not necessarily a plug and play program. Can save you a ton of time and money.

The interface can sometimes be hard to navigate compared to older versions but I still get done what needs to be done.

We are having a very good experience of automating functions that have greatly reduced man hours in two functions, invoicing and generating shipping tags.

I like that we can automate our transactions with other software such as Quickbooks and UPS/Fedex

Every customer of ours has different requirements for their EDI

SO FAR HAS WORKED GREAT. WE SWITCHED TO THIS PRODUCT NOW ABOUT 6 MONTHS.

EASE OF USE EASE OF SETUP COST EFFECTIVE IMPLEMENTATION DOES THE ENTIRE WORK AS PART OF YOUR ONBOARDING. PROVIDES TRAINING AND DOES ALL THE BACK END WORK

FAIRLY NEW TO US SO AT THIS TIME VERY LITTLE TO HAVE ANY CONS. ABOUT THE ONLY THING I CAN SAY IS THERE IS A LITTLE LESS ON THE SHIP TO FOR THE LARGER CHAIN STORES SO WE ARE USING A WORK AROUND FOR THIS.

I love using TC. I have been using TC for many years with multiple companies, with many different sizes. My current company uses TC for 80 partners for different channels. Their support and functionality sets the bar.

I love the visibility and ability to monitor your system, to monitor orders, and even make changes as needed. Their support though makes life easy as an IT Professional to ensure that orders are flowing. EDI is the lifeblood of any new business, and as result without a functioning EDI, issues will arise. TC is not set it and forget it, but it is set is and watch it. I equate TC to smoking meat. You put it in, watch it carefully, and enjoy the ride.

The only issue I have with TC is the lack of ability to automate connections and information into ERP for item information. Meaning that when a change happens in NetSuite, you have to update every trading partner. But with the future, they are looking to amend this.

it is friendly user, we can automate a lot of data and have less user data entry, steps are easy to follow

on your web site it is mention that it is integrate to Dynamics GP, but in reality most of the needs must have a developement we can communicate easily with our customer but to exchange transaction with supplier and carrier we have to process with other developper to get the information and not all the edi transaction are available most if available we must read into di web only it cannot be integrated into dynamics gp and update our files we cannot customize the notification to specific person

Poor. Project Managers don't understand how the applications work. They seems to be working too many projects at once and have a high turnover in personnel.

Promised Features. Unfortunately features have not ended up working or working as promised.

Not able to intgrate with Warehousing. This was not mentioned in Sales cycle, only during implementation. Obviously this is a huge deal if you are considering multiple warehouse locations with a developed picking setup. They are unable to integrate with Microsoft Navision/Business Central and have average to low understanding of Enterprise ERP.

Horrible with implementation team. Pleasant with sales team, who responds and informs he escalated the situation, for the 2nd time.

We had great presentation and conversations with the sales team about the features and ease of use etc.

Once we signed up and paid the initial payment of 100s of dollars, there is no implementation timeline. There is no response to emails sent by our trading partners for status. Dead silence on the implementation, but keep charging the credit card for monthly fee for over two months. Left legal as the only option to recover our money.

Ease of use and integration . Good customer service. Knowledge of staff

Some screens not user friendly . A little cumbersome at times

Our company utilizes their web-based solution - TrueCommerce- that is integrated with our ERP system. Integration was seamless and painless and we were up and running with no hick-ups right away; install only took about 1 business day. We started off with 4 trading partners and those were set up for us before were even done with the install. And since those customers were also TrueCommerce customers- there was no testing needed. Bringing on additional customers is quite simple and the TrueCommerce Support Team is one of the most knowledgeable group of people I have ever worked with. TrueCommerce is so easy to use! The interface is similar to how email is set up, you have an Inbox and a Sent folder, etc. It's so straightforward that someone with limited EDI knowledge or experience can begin processing documents and get a basic understanding of how EDI works just by looking at it. The system can handle anything you throw at it! We went from 4 trading partners to 11 trading partners in less than 2 years, and 6 months ago we moved our 3PL onto this platform as well. With monthly document volume going from 100-200 per month to averaging 5000 documents a month- we have more than exceeded our ROI within the first 12 months. We also purchased an automation module that has literally been a life saver!! This allows us to concentrate on our business and allows our 3PL to process our orders without anyone really having to think about our EDI system. If for some reason there is an issue with our EDI documents, program, or automation an email is sent to us so that we can proactively get the issue resolved with the help of TrueCommerce Support. Issues are easily tracked and quickly handled from within TrueCommerce Customer Center or via email. Overall - I'm so glad we chose this solution and am excited to bring on more and more customers to our EDI platform. It's just a win-win all the way around!

Ease of use.

Monthly charges cannot be pro-actively changed for current month. This makes it difficult to manage your monthly fees if you are not 100% certain of volume you anticipate doing in a month that has not ended yet.

This system automates our billing for a large key customer. Software system works well although about once every 3 months needs to be "reconnected" with quickbooks. This is fairly easy to do but frustrating the first few times because I didn't know how to do it on my own and customer service was not available.

The software is set up similar to email with and inbox, outbox, sent etc. Fairly intuative and toom almost now training to start using. I think the cost is inline with other providers.

I have had a few bumps along the way with the implementation, customer service and sales team. When I oringally signed up the sales team told me I could use the system with one of my customers but that wasnt true. After quite a long time and a lot of follow up they did give me my money back. This year we changed from quickbooks desktop to online so we had to go through the implementation of the Truecommerce EDI software all over again. The implementation specialist over looked a key step in the processes causing a delay of about a month in the implemation. I ended up sending hundreds of transactions that failed due to this oversight. Truecommerce still charged me for these failed transactions which I felt was unfair. I spent 3 months following up with cuatomer service to try to get a refund. I did finally get a refund but it shouldn't have taken that long or required that level of follow up on my part.

They have helped us with two different ERP solutions and have made daily EDI tasks effortless. We are about to migrate to a new ERP solution and I have had discussions with TrueCommerce and their integration with the new ERP solution will make EDI even easier for our daily processes. (I didn't think it would be possible to make it easier!)

They have the people to help make EDI easy. Not 100% hands off, but it is so much easier when you have a Customer or Vendor who wants to do EDI and you get some basic information and then the TrueCommerce steps in and next thing you know you are certified and using EDI with your trading partner.

Any dislikes seem to be addressed by the support staff. Usually it is just a lack of knowledge or misunderstanding that quickly gets explained and there is nothing left to dislike.

Overall, you can do all the tasks that you are required to do, and the reach of this EDI is extensie. Unfortunately, the program appears outdated, aside from the look and feel of the UI, there are limitations to certain functions in the program, which can sometimes spend more time than what would generally be required. Should some of the features be refined, the EDI could be quite good.

The functions and reach of the program was good, many options are provided in terms of the task you are trying to complete on DiCentral. Extensive records are kept, including a user history, which is convenient to recall when you need to trace prior steps.

While there are numerous functions, those functions are sometimes dysfunctional, if that makes sense. For instance, creating and submitting advanced shipment notices is rather antiquated, as you need to manually type out the dimensions for each line, as opposed to entering the dimensions for each item and having those dimensions applied to the relative items on the relative lines. The UI is also fairly outdated, but this is more of an aesthetic preference, but it can sometimes lead to navigating being rather complicated.

Very educated and friendly staff makes my life easier.

Customer service. Companies usually neglect the customer after making the sale. TrueCommerce stays with you every step of the way.

The price is a bit steep. It would be great to have some deals/discounts for adding a trading partner.

the customer service representatives are always helpful and understanding of the situation needing to be resolved

Not much with the lack of training available. Your customer service is wonderful, but with a question to individual questions needed in a time constraint along with the wait time, it does not assist with out immediate needs.

The new format is difficult to use especially when needing to print labels for shipping. Containers that need to be added/deleted along with items that need to be separated into different boxes is frustrating. I go back to using the old format most of the time. It seems there are more steps in the new format.

It is user friendly. Love that I can set up my items. I also love that the new transaction manager does not run on silverlight. However, I seem to be having some trouble printing labels on the new transaction manager, so I am still using the old one. I will eventually get around to contacting customer service for some help on printing labels on the new TM. I just haven't gotten around to it.

What i like least is that it runs on Silverlight. That software has very limited compatibility with different browsers. I have only been able to successfully use it with Internet Explorer and IE is not my browser of choice.

Good, I would recommend. On the topic of customer service, we used to be able to call customer service, request a specific person that is familiar with our business and setup, and work with them. It seems DiCentral has become extremely rigid about first creating tickets. When we are in our most pressing needs for answers ASAP, this is not always feasible.

Dated but very straightforward. It feels almost like using WIndows 95, so that's good from a concept of less is more.

Lack of automation. By that I mean pre-filling fields and automating emails etc. can be better. Customer Support is ok. Specifically, it'd be helpful to have an email alert option for only 850s. I get email alerts for every inbox update right now, which is way too much. I just need 850s and I would imagine there are tons of vendors that would appreciate that as well.

From initial implementation until now, we have had one issue after another and customer service capabilities are lacking

The TC solution is functional at a minimum

Technology and user friendliness is outdated

We have all our customer and wine club members records including their purchase history, changes, visits that allow us to provide the highest customer experience.

Truly appreciate how reliable & simple TrueCommerce EDI Solutions is to work with. I'm constantly having to search customers, orders and having several options to search: via name, phone, comments, activity, address etc. etc. allow our team to provide the best customer service to our clients.

The only times I'm least happy with the software is the occasional slow downs, but only have several times a year.

It has been nearly 14 months and we have yet to conduct a single live transaction yet they have been billing use monthly for subscription. Several of the people assigned to our account have left their organization in the middle making things worse. Emails often got unanswered, and this is true with many of the employees I have worked with. A session to troubleshoot a problem is often scheduled 2-3 weeks in the future due to poor staffing.

The one good thing about TrueCommerce is that there are very few other options out there for EDI so you may be forced into this decision.

The software requires support from them to work and they are severely understaffed and unable to provide the support you will need.