Docsie

RATING:

4.7

(22)

About Docsie

Docsie platform helps businesses analyze how customers interact with documentation and provides insights on how to improve them. Using documentation made in Docsie, customers can find relevant knowledge about products and improve overall customer retention. Businesses can use Docsie to easily organize product documentation for multiple internal and external products, quickly find relevant product documentation, manage versions, translate all documents into other languages, gather actionable feedback on customer-facing docs, publish the documents right into the website with a line of code, access a knowledge portal and more.

Docsie Pricing

Write better documentation. Retain customers. Startup Plan - $0 USD, Forever free -> Limited to 3 Books/1 Shelf (A few manuals) Startup Plus Plan - $39 USD/mo -> Limited to 10 Books/1 Shelf (A bit of manuals) Small Team Plan - $79 USD/mo -> 3 Shelves, 10 books each (Serious amount of manuals) Business Plan - $249 USD/mo -> 10 Shelves, Unlimited Books (Lot's of manuals) Organization Plan - $699 USD/mo -> Unlimited Shelves/Books (Great or companies with complex documentation Use Cases)

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Available

Publish Online Documentation Portals
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Docsie Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Docsie

1 - 5 of 22 Reviews

User Profile

Paul

Verified reviewer

Financial Services, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Simple and easy to use

We found that Docsie has most of the capabilities we need, and it also offers a helpful, responsive support team, which is hard to find elsewhere.

PROS

We use Docsie for our technical documentation to work on various projects and stories within our engineer team.

CONS

Nothing. The software is simply amazing. Consider their trial version before making a decision.

Oren

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Great Service with Greater Support Engineers

PROS

Flexible, easy to use and capable of handling any documentation or migration project small or large

CONS

Nothing that I can think of at this time. The software is flexible, powerful and easy to learn and access.

User Profile

AYUSH

Verified reviewer

Computer Software, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Good tool for easy technical Documentation.

Documentation of technical products Just got easier and useful.

PROS

1. Markdown support is really exhaustive and well built. 2. Export to various useful formats. 3. Easy navigation too and fro the editor with tools.

CONS

I didn't came across anything that bothered me. I will update if any.

Vendor Response

Thank you for your review Ayush! :) We are continuously working to improve our product and take feedback very seriously. If possible please let us know how we can improve our product in order to increase the likelihood of you recommending us.

Replied September 2019

Anonymous

10,000+ employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Docsie was good for our team colaborated projects.

Highly flexible platform which allows us to collaborate on creating and managing project documentation which we can secure with a JWT token. Also it allows you to set roles for different users and it has a lot of other useful functionality.

PROS

We do most of our work remotely so we find its collaboration capabilities to complete and share our projects safely very useful.

CONS

There is a little learning curb at first but after getting use to the features Docsie did lives up to our expectations.

User Profile

N. J.

Verified reviewer

Publishing, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Docsie.io is an extraordinary platform!

PROS

Docsie.io is cutting edge in the field of documentation and the people at Docsie are always coming up with innovative and helpful updates which improve their platform in many ways! Their platform is really easy to use, and they have awesome customer service whenever I need help!

CONS

I wish I found out about Docsie.io sooner!