Crownpeak Digital Experience Platform

RATING:

4.2

(5)
Overview

About Crownpeak Digital Experience Platform

Crownpeak?provides a SaaS-based digital experience platform with best-in-breed capabilities that empower companies to deliver omnichannel digital experiences – faster and easier than ever. Crownpeak’s?platform provides Hybrid Headless CMS, AI-Driven Personalization & Experience Optimization, Digital Quality & Accessibility Management, Content-Driven Commerce, Privacy & Consent Management and more. And, with our unique, zero-infrastructure approach and #CustomerObsessed support, we ensure the industry's fastest time-to-market - up to 80% faster than typical enterprise DXP. Headquartered in Denver, USA and Dortmund, Germany, we are proud to help many of the world’s most iconic global brands, including Unilever, Bosch, ASICS, Nintendo and American Express move faster,...
Hybrid Headless CMS

Crownpeak Digital Experience Platform Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Crownpeak Digital Experience Platform

5 Reviews

Aksel

Internet, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

My Experience

The best.

PROS

Really fast, really customer friendly, love using it!

CONS

I would love to have notify another user in my team for the changes in my staging environment before sending it to production to minimize wrongful content publishing!

User Profile

Ummu Habibah

Verified reviewer

Telecommunications, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed July 2022

Great option and feature for website

PROS

We can have a highly accessible website for almost all our customers, with specific instructions and a straightforward setup wizard. Software like this is essential for developing sites that must adhere to the Web Content Accessibility Guidelines. Also, it won't conflict with the rest of our code.

CONS

It's a fantastic option, definitely one of the finest out there. To more aggressively prevent frivolous lawsuits, you might have to employ a premium option. Making changes to your account via your iPhone or smartphone is a hassle; the menus and presentation could use some graphic rework.

Christopher

Package/Freight Delivery, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2023

Serves its purpose but difficult to use

Overall crownpeak served its purpose, but was just difficult to use and felt laden with obstacles.

PROS

I like that changes to content could be published quickly, after updating a page updates could be seen within a few minutes

CONS

The soft ware is very dry to look at, which makes it easy to get lost, and inaccessible for new users. The learning curve is a bit steep because of this.

User Profile

Matthew

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

Excellent Support, but Difficult to Learn

We consolidated 3 separate open source CMS platforms into one Crownpeak instance. The site management capabilities make this a simple proposition once the CMS is fully implemented.

PROS

The Customer Support team is phenomenal. Our tickets have always been responded to in a timely fashion, and the techs see the issue through to complete resolution. Although there is a steep learning curve, once implemented, it is very easy to maintain a robust site.

CONS

It's virtually impossible to stand up Crownpeak without a 3rd party partner. We attempted to use their internal professional services team, and although we did eventually get the system up and running, we definitely felt like we were "pushed aside" in favor of larger clients.

Rocky

Financial Services, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Great Product and Customer Service

PROS

We use Crownpeak to host one of our line of business websites. Overall, it's easy to use, easy to tailor and great customer service.

CONS

No real issues. They have a great customer service and we get a response usually in 30mins.

5 Reviews