Shift4Shop
About Shift4Shop
Awards and Recognition
Shift4Shop Pricing
End-to-End eCommerce: Free for life ($0, US-Only) Basic: $29/month Plus: $79/month Pro: $229.99/month
Free trial:
Not Available
Free version:
Available
Other Top Recommended Ecommerce Software
Most Helpful Reviews for Shift4Shop
1 - 5 of 124 Reviews
Kelly
Sporting Goods, 11 - 50 employees
Used unspecified
OVERALL RATING:
3
Reviewed October 2023
Shift4Shop Good Basic Platform
Silvanus
Verified reviewer
Dairy, 501-1,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
3dCart does E_commerse BETTER
3dcart is one of its kind, i can always recommend this app to everyone that cares to build an online presence for their business. You will never regret using 3dcart. everything you need to sell online is on 3dcart!
PROSusing 3dCart you have great opportunity and access to everything you need for creating a complete eCommerce website, online store and blog on a free of charge basis As an aspiring seller, you don't have to own a factory before you can begin selling products online. the dropshipping platform by 3dcart is awesome There is a top notch SEO on 3dcart that helps you optimize your website to be seen by more visitors and consequently convert more of them into paying customers within few minutes you can sign up and set up your account. then begin to customize it with the numerous tools already available on the platform to suite what you have in mind for your business
CONSThe liability to be bear by small/upcoming seller using the drop shipping avenue could be more strictly dealt with such that the seller don't have to go through a lot of rigor to settle dispute that has to do wit orders.
Domenico
Information Technology and Services, 201-500 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
A great value for the money
Rather than spend the money at Shopify, you can save a lot and get a great website to sell your online products.
PROSWhen I was looking into e-commerce platforms, a friend of mine recommended 3dcart. I had never heard of them but I'm glad I checked them out. They are located in the US, have great value for money and give control to build a great website.
CONSIf you aren't "tech" savvy, the customization is better left to a professional. Other than that, I really like the product offering and enjoy the user interface.
Reason for choosing Shift4Shop
Value for the money and control over customizations.
Kristine
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2022
This was MUCH better when it was 3dcart. It's garbage now, no support, and clunky.
I was a 3dcart customer, and the customer service, when they were owners, was very good. They were helpful, responsive, and patient. Shift4Shop who purchased them, is a complete 180 degrees from that. From flippant responses to legitimate questions on chat to ticket responses that take 10-14 days, there is simply NO value for the money. They bought out 3dcart, did nothing to improve anything, increased the price, and cut the customer service aspect of things. It's a shame, it used to be a good option for a small business owner who was willing to take the time to make a great site, for not as much $$ as the big outfits. HERE IS THE KICKER: I opted to leave about 5 months into the prepaid year ($830 or so). After requesting a refund for the remaining months, they denied me, saying "it's been more than 30 days since you purchased so we can't" which is a load of bull. It is a rule THEY made up. This company feels absolutely entitled to an entire year's service without actually providing the service. I was not surprised when I was denied, and it further confirmed that I had indeed made the right choice to leave this abysmal service.
PROSWhat made 3dcart (bought by shift4shop) unique, was that there was a control for even the most minute function, allowing the user to have a tremendous amount of grasp of the overall customer experience. It was confusing at times, but that was offset by the relative ease of obtaining help from technical support when it got difficult.
CONSThe CRM is absolutely stupid. I would get an email from a customer, sent to my email address, but in order to reply, I had to log back into the CRM screen. It was highly inconvenient, and I far prefer Shopify's version which pushes my response via email directly to the customer. I can respond in almost real time.
Reason for choosing Shift4Shop
Shift4shop (3dcart) was ok because while it was clunky, the price point wasn't terrible. And customer service was pretty decent. But lately they've decided to up the price, and provide nothing for the increased expense, indeed cutting back on customer service options. I left.
William
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed September 2022
Stole from us and while trying to strongarm us into using their payment processor
We have been humming along for several years using 3D Cart/Shift4Shop and were happy until just the past two days. They sent an email out saying that if we didn't register for their payment processor, our site would be deleted. We don't want to use their processor... so I called. I was told I received the email by mistake and we were all good and to disregard. Well, it turns out they automatically made their processor an option on our checkout. They captured nearly $6k in funds in 2 days WITHOUT EVER HAVING OUR BANKING INFO! I called again and they said they had some account info that I had never heard of, nor provided. The only resolution they could come up with was to send the money to me right away... NOT!!! Their resolution was to REFUND the customers if I didn't sign up for their processing. Now I have to go back and re-capture the payments for product that was already delivered!!! There may be a lawsuit in the making if we are unable to get payment for the products that were delivered with payments captured in a totally unauthorized manner. AVOID THIS COMPANY
PROSThe Shift4Shop store layout is capable of many things we require, such as different price tiers for different customer groups as well as options for each product.
CONSSome of the formattings are not automatically symmetrical and require adjusting, and still may not be quite right. Customer service is garbage.