Overall they have been very good. Initially there were some hiccups at the start, but the support team worked hard to iron these out and as such provided a solution to us, not only the ability to use ecommerce through B2B means but redesign our website.

The software is generally easy to use when you have a good grasp on the basic features. It does exactly what you need it to do which is list products and add info with some basic control features.

It occasionally feels clunky, no web based version (yet) but hear they may be working on something web based in the future. Need some technical ability to make sense of it initially, but it is very useable. Not massively customisable once you have the template in place but the support is very good should you get issues or want backend changes.

Integration with Sage 200 is excellent. Works out the box with real time stock/pricing reflected on site Easy to use for customers Removes a lot of internal admin as customers self serve

Not as good in a B2C context. Difficult to add on other software

The software integrates well with Sage for real time pricing and stock management.

The UI takes a little getting used to and any customisation has to be completed by the support team via a ticketing system.

Great team, always quick to respond and never leave any issue unsolved

we have a simple template but yet this is still very effective and provides our customers a simple platform to place orders and not overcomplicate

Promotions can be quite tricky especially if running multiple ones at a time, would also like to show savings on checkout as a total

Overall, I am very pleased with the GoB2B’s platform and the customer service they offer. Since moving to their platform, we’ve seen continuous growth across the ecommerce side of the business. The platform has met not only our needs, but also the needs of our customers, and the feedback we get from our customers is that they’re happy with our website, it’s user friendly, easy to navigate and provides a hassle-free buying experience. Overall, I’d highly recommend using GoB2B if you’re a B2B business using a complex ERP system such as Sage 200!

Seamless integration with our Sage200 ERP system makes managing our website and product listings very simple. The software is also very customisable, providing flexibility to meet a variety of different business requirements and processes. For example, a lot of our corporate customers often have bespoke purchasing requirements, and GoB2B can adapt the website to provide tailored solutions to meet each customer’s individual needs – this is a big win for us. From a customer experience perspective, GoB2B are great and are very quick to respond to simple requests, through to more technical based requests. They know their product inside out, which is reassuring as a customer. Most importantly, our ecommerce sales have increased MOM/YOY since moving our website to GoB2B’s platform.

As the websites are template based, it can be quite limiting in how you display product information or imagery. Any customisation generally requires a support ticket to be raised for the work to be implemented. It would be useful if there were more ‘out of the box’ page templates or modules available, so that a website administrator has a little more flexibility when designing pages and laying out content, without needing to raise a support ticket. The software is initially quite hard to get your head around, but once you have it sussed, it’s straightforward to use. GoB2B are always on hand to help though! Administrator/dashboard reporting could be improved – it would be nice to see a ‘live’ dashboard with various filters available to quickly review performance across a variety of different data points.