All PayPal Commerce Platform Reviews
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Nimanthi
Verified reviewer
Computer & Network Security, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
very rare for me to talk about my personal experience with software
For the many years, I have used PayPal for my payments both as a merchant and a buyer, the new development on PayPal-Checkout has given me a true and new experience. As a frequent shopper with PayPal set as my payment option, using PayPal-Checkout have given me choice, control and freedom for easy payment. When I visit most of my shopping sites, I realized the situation was the same and the payment process completed in minutes and in very easy steps.
PROS. It's very rare for me to talk about my personal experience with software but for PayPal-Checkout it will be an injustice if I maintain the silence. What I enjoyed most. The fact that I didn't have to get back to my PayPal account in order to initiate payment securely was a life-changing experience for me. All the necessary steps for the PayPal-Checkout are automated and I don't have to provide the information manually whenever I need to make payment. A secure connection is offered and the billing information together with shipping automatically generated at a click of a button. What a nice experience? Thanks to technology. I already had a PayPal account at the time I discovered about the PayPal-Checkout making me enjoy an easy time to make all my payment. The software is very greats since it doesn't transfer any cost to the buyer when used for making payment hence very cost effective. When I first interacted with the platform and I was able to receive all the information including the payment transaction ID which proved it was now more real to me. Since I use the same software to receive payment, the steps to enable my API setting and access were very easy when I created my online store. The checkout option supports may merchants and I was able to receive payment and notifications at the right time.
CONSSome of the limitations. No perfect platform can be without a few loopholes and this is some of the disadvantages I have experience when using PayPal-Checkout sing. You must have a PayPal account to enjoy convince caused, the connection can be affected by slow internet connection and inability to pay merchants without ready APIs. In my opinion, PayPal-Checkout is the greatest move that has happened in our time hence we must embrace it.
Tami
Photography, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
PAYPAL CHECKOUT
It makes me life so much easier because I don't have to toggle between several different personal and corporate accounts. I can just pay and figure out the rest afterwards. It makes reconciling my corporate accounts so much easier as well since all of the merchant info is easily accessible and simple to ad to Concur. The mobile app makes it so simple to pay on the fly. 10/10!
PROSThis software makes is so easy to pick up the tab when dealing with vendors or making sure that someone received the necessary funds for a quick transaction. The menu makes it very clear what funds went where from which account, and helps to reconcile any business expenses.
CONSSometimes the app can be a little glitchy when trying to find the person / account you're trying to send funds to, but that is very rare.
Reasons for switching to PayPal Commerce Platform
Easier to use interface, less problems within the app, easier navigating, faster communication on the status of funds.
Benjamin
Marketing and Advertising, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2022
sending money via paypal
12/31/21 sending funds of $100 to my daughters for New Years, i attempted to send funds $100 to my other daughter, but was declined, so concerned i called my bank and was informed that there were NO holds and plenty of sufficient funds so they had NO idea why PayPal would not do this transaction so i called PayPal on Friday, Dec. 31, 2021 and spoke with rep, she checked my daughters email and said it was valid and she tried helping me, but said she could not do anything and suggested that i use another service to send these funds? so i requested to speak with a supervisor which i was connected with [ sensitive content ] i immediately asked[sensitive content ] that she must know why i'm referred to her and she said "NO"? and asked for my information and without hesitation said that there was a block on my account and could not help me any further and she also suggested that i use another Service to send my daughter living in New Zealand these funds? i was completely shocked. This morning i attempted again and was declined? One interesting fact that i recommend for all PayPal users sending monies is the fees for 2022? 2021 fees reflected $0.00 fees is you sending direct from your bank account and $3.99? if you were sending via Credit Card/Debit Card , but 2022 fees sending from your bank account now $4.99 and $8.21 if sending from your Credit Card /Debit Card this is a HUGE fee increase, so now looking at Venmo and other options moving into 2022, but these are huge Corporations looki
PROSThe value and customer service that PayPal had provided up the end of 2021, fees to send money were phenomenal and NO brainer
CONSFees for 2021, sending money fees went up from $0.00 using your bank direct or even Credit Card /Debit Card fees from $3.21 to Fees for 2022 using bank direct $4.99 and Credit Card /Debit Cards $8.21 so fees increasing at a HUGE rate moving into 2022
Fortunate
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Best For Small Businesses
This software is great for small businesses looking to receive payment locally and abroad. Overall, I would recommend it to anyone.
PROSI recommend this to those who're starting up because it makes receiving payments from new or existing clients easier. On my site, we only use PayPal to process money because it's available in most countries and opens up a wider customer base. The interface is simple and straight to the point, which I like. And copying code to your website is not a tedious task.
CONSI do not have any complaints whatsoever! I have been using the software for personal use for a long time (7+ years); the transition to business mode was easy and provided better features and usability.
Vivek
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2021
Payment Method
If I talk about the alL over experience of PalPal. It is the best payment option for me as an International use. I can send and receive money from one person to another person easily.
PROSAs compared to another platform PalPal is the best platform as compared to other Payment Methods. Easily to receive and pay money.
CONSYes, when I confirm bank account details in my PalPal account, it reflects the option like entering your bank transaction details as PalPal send us. But I don't get any amount from PayPal.
Reason for choosing PayPal Commerce Platform
Due to International Market PayPal is working in World Wide as compare to other payment option.
Anonymous
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
PayPal: Global payment!
It is great! despite customer service! They are secure! International Acceptance! proper verification. Yay PayPal
PROSPaypal was very easy to use, just create an account add a card! Add a bank account to receive payment. I received payment from many country! Its good I can receive payment from any part of world. special feature:" send payment to """paypal.me/username""" what a awesome feature! send payment to a link, awesome!
CONSLate customer service reply! Slow escalation team! Long waiting queue.
Reason for choosing PayPal Commerce Platform
Friendly version! sent to link function, I can be without exposing my email!
Reasons for switching to PayPal Commerce Platform
More convenient, than English UI!
Mike
Entertainment, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
PayPal Commerce is Business Friendly and Easy to Use.
I use it for business and it works very easy to get and receive orders as well as send invoices.
PROSThe invoicing, the multiple ways to get paid, and the able to ship with ease are the best features.
CONSThe worse part is that it doesn't save your transactions after a certain amount of time.
Reason for choosing PayPal Commerce Platform
It's a trusted source and many people feel comfortable using it.
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2021
Useful for startups!
I would say that my experience has been great! we have been using this for a while now and we plan to continue using the product for quite some time!
PROSThe UI is very simplistic and is right to the point. Using this makes it easier to receive payments from new or current clients. There are a ton of features and overall, I recommend this for those who are starting up.
CONSThe time it takes to set up is a little bit longer than anticipated, however, when it is set up it works great!
Reason for choosing PayPal Commerce Platform
It was easier to migrate into the system and it keeps transfers private.
Leah
Fine Art, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Fast an easy to complete
Love that it includes small businesses not just larger stores an chains
PROSHow fast an easy paypal runs things with great cash back options on purchases.
CONSSome times can be slow and sucks when have to wait
Reasons for switching to PayPal Commerce Platform
Easy more options
Kim
Hospital & Health Care, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Customer service wasn’t the best
I liked how easy it is to set up and use. It’s an established platform that makes me feel safe about them having my information.
CONSI encountered an issue with a customer and needed to have it looked into and possibly refund money. Customer service proved difficult and in the end was not helpful in solving my issue. I seemed to just get automated responses.
Virginia
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Perfect.. with only 2 exceptions
I trust PayPal 100%: If I need help, they're there. I've been scammed by a shady merchant, and they've gotten my money back from them. I feel like they are making things easier for online business owners like me, because lord knows we have enough obstacles to deal with!
PROSWhat I love out about PayPal is that I can feel safe sending a new manufacturer money, knowing that they will protect me if something goes wrong, which it has. They have FANTASTIC customer care and just about everything I need as an online business owner, and I feel comfortable using every feature, which I did not feel using other commerce platforms in the past. PayPal has become my go to place for purchasing samples, inventory, invoicing, payment processing, rebates, and just about everything e-com related.
CONSThere are only two things I would say are inconvenient about using PayPal for my commerce: 1.) It's kind of a pain when you have to change an address. You have to go through several different tabs and change everything manually, as well as each and every business card, however, it could just be that I am not aware of a faster way. 2.) Using it on my sales funnels forces the buyer to login with each upsell. I have one funnel that has 3 different one time offers, and if they choose to do all 3, they would have to log in 4 times. This could also be due to the sales funnel platform though, so it may not specifically just be PayPal.
Alejandro
Verified reviewer
Environmental Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2022
Paypal Commerce Platform
My experience with Paypal's e-commerce platform has been good, it has provided more solutions than drawbacks. Thanks to this platform we can receive payments online. At this time there are many platforms of this type, but I still think that Paypal is the safest and most reliable. No matter what device is used, the experience with the paypal platform is always pleasant.
PROSIt is a payment gateway that facilitates electronic commerce, is widely used (more than 200 countries), and turns out to be very safe for the consumer. I really like that it allows you to use your paypal balance or credit or debit card, or a mixture of both methods to make a purchase. The payment gateway can be integrated with all kinds of websites, it is well known and used. This payment gateway for electronic commerce is a practical and fast way to start receiving payments on our website. And it is very easy to use. Excellent!
CONSIn my opinion it has few disadvantages. It can be difficult to integrate the payment gateway with a website. In our case and at the time, we had to hire a technician or specialist to do it, we couldn't do it. We have also noticed that the commissions that PayPal receives are a little higher than other payment gateways. And finally, what has caused us the most problem is that we cannot transfer the funds from our paypal account to a bank account. For most Latin American countries, Paypal does not allow it.
Waldo
Verified reviewer
Broadcast Media, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Seamless Online Integration
Our experience has been positive from the start. During the setup phase the PayPal support team were always on hand, and never seemed to rush through any of the steps. They constantly upgrade in the background, and add useful features that make working it easier in the long run. The platform also delivers on every promise and integrates across all online applications where we use it.
PROSFirstly, PayPal is synonymous with integrity, security and ease-of-mind online transacting. This software therefore offers our customers a stability that reflects well on our own company. The features for the backend user are multiple, and PayPal has really thought about any and every eventuality.
CONSInitially the backend takes time to get used to, and to place that framework within your own workflow. But once the backend is understood, management becomes really easy. Much of it is not intuitive if one does not have some accounting background, but even so, any user can familiarize themselves quickly.
Muhammad Adil
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2021
PayPal Commerce Platform
Integration of PayPal with any platform is very easy. Very quick funds transfer into your account. Good community support available.
PROSIt is one of the highly trusted platform in the industry. It has one of the best invoicing features. For NGOs and nonprofit organizations it has cheap rates.
CONSVery expensive payment solution for international payments. High chargeback fee. Sometimes if your money is stuck in between then very hard to resolve it.
Jessica
Medical Devices, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2019
Paypal Checkout - a must have on your site
We have been using Paypal Checkout on our website for over 10+ years. Our demographic is mostly older individuals and we found that they prefer Paypal checkout over a general merchant account on our website. The ease of use for the consumer is great and payments are processed near immediate. Also, the money is available on our side very quickly. Transferring to our account takes only 1 business day as well. I highly recommend having Paypal Checkout as an option on your website.
CONSThe reports aren't great and definitely could be spruced up a bit. Since we have been using them for so long, the reports really haven't changed much in all those years. So, we kinda just got used to it now.
Kumar
Civil Engineering, 11-50 employees
Used daily for more than 2 years
OVERALL RATING: