I like the integration with Shopify and MailChimp. This makes address collection pretty easy. There is more functionality that we haven't utilized.

I had a bad experience recently when I tried to find out the URL that my sign-ups were coming from.

It was a pleasant experience till they removed certain features from our existing plan and placed them in the higher plan. Also, their pricing and plans change too often which is a bit worrisome and uncomfortable.

The templates are beautiful, easy to edit and setup and publish on website. Exit intent works fabulously well on desktop and mobile. Only a few providers have this feature available.

It's far more expensive as compared to other providers, offering the same set of features in a higher plan which makes it pricey and unaffordable once you attain a certain level of scale in terms of visitors and page views.

They seem like good people but their functionality is not ready for prime time and they have been sitting on this major bug for MONTHS and not telling their customers.

It's really too bad that I can't give the a higher rating as I'd love to. I really like the app and the customer service and easy integration. BUT...they have one giant Achilles Heel.

Their system allows for the same email address with different title cases to create duplicate records (e.g., person@email.com and Person@Email.com will create SEPARATE contacts) so you end up sending multiples to people all the time. You have to deduplicate your lists MANUALLY! The worst part is that they have known about this issue for months and have still not fixed it. De-duplication is the most fundamental feature of any email marketing program...it's staggering to me that they have let this go on for so long with no fix and have not even communicated the issue to their customers. Ask them about it before you sign up! Even better...test it an you'll see it happen.

Overall experience with Privy has been phenomenal, in fact, we continue to use it for Shopify stores due to it's deep and seamless integration allowing for relevant targeting.

The best part about Privy is that it allows you to tap into high intent customers over multiple touch-points through a single platform and app. Something underrated about Privy is their learning repository which is amazing. Lastly, it's super easy to use. We used it on Shopify it was an absolute breeze.

While customer support was largely decent, we did have a couple of instances where there was a huge scope for improvement. Secondly, setting up emails with images can, at times, become cumbersome.

It’s been great. They advertise list growth, and that’s what they do. Our list has grown tremendously since choosing Privy!

We use Privy for the pop up form that feeds to a list of contacts in Mailchimp. My favorite thing about Privy? It works. We have made so much money from the pop up coupon!

As your company grows, so does your bill. They bill on page views, which is fine. They’ve gotta make money somewhere.