Rejoiner

RATING:

5.0

(47)

About Rejoiner

Rejoiner is a cloud-based email marketing solution designed for e-commerce companies and online retailers. The product helps users manage customer engagement and monitor cart-abandonment rates. Rejoiner features retargeting email campaigns, which allows users to send customized emails to users who abandon online shopping carts. The software also offers browse abandonment campaigns, which enables users to send automated emails to customers who browse product and category pages before exiting the website. Users can also target customers who have viewed a specific product multiple times. The abandonment-rate dashboard lets users track existing customers at different stages, such as checkout sessions and browsing products. The product also features cart regenerati...

Rejoiner Pricing

https://rejoiner.com/plans

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Available

Rejoiner Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Rejoiner

1 - 5 of 47 Reviews

Don

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used less than 12 months

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

Reviewed March 2016

Rejoiner has been a key component to our explosive growth

About a year ago we were looking for a company to help us with cart abandonment. We knew that this was going to be a key in helping us with recovering lost revenue. So we tried a few companies that offered free trials and found some success, then we found Rejoiner. Mike took the time to go over with us Rejoiners strategic difference in detail. He also provided accurate numbers as what we should expect for different campaigns. These numbers allowed us to make a calculated decision to see if working with them made sense to our profit and loss. They did not offer a free trial as the other companies did, however we concluded they really understood the planning of recuperating lost revenue much more in depth than they other companies we had worked with. One of the first things they helped us with is understanding when is the best time to reach the customer in every phase of the purchase (pre, post and win backs). To do this they meticulously went through 2 years worth of previous data and helped us determine critical information about our customer. They also took the time to give us proven methods on our site to help convert first time buyers, which is well beyond the scope of what we pay them for. Fast forward 8 months later and I can tell you that we are so glad we choose them. They have demonstrated on many occasions that they are willing to do what it takes to help us succeed. Often we have felt that they treat us like its their own company, something that is all but lost with any type of consultant these days. They monitor our campaigns and have made suggestions that resulted in a great increase to our ROI. Eddie is an expert in Ecommerce and having his expertise has been an invaluable asset to our success. I can say with certainty that we would not be where we are today without the help from Rejoiner. We highly recommend them for there expertise in eCommerce and understanding the entire customer life cycle.

PROS

-Experts in Ecomerce -Experts in recovering lost revenue -Experts in customer analysis to make decisions based on customer history -Phoneomal Customer Service with a proactive approach (When they spot a potential issue they bring it to your attention before we even knew about it) -Price is very low compared to ROI. Its also fixed pricing so as time goes on and we allow them to make the proper adjustments, the ROI has increased. -Onsite design team to cover every step of the process

CONS

-Our initial email mock ups had a few errors that took longer that I would like to get fixed. -Paypal plugin had a few minor issues with tracking that also took a week or so to get fixed.

Bryan

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Great for Growing your Email Business without Increasing Staff

We're a small business and have been with Rejoiner since 2015. It has turned out to be one of the better email marketing decisions we've ever made. The thought of triggered/automated marketing is nice in theory, but once you try and go to implement it in-house (and for cheap), you end up just using something like MailChimp which requires lots of heavy lifting to make sure the data is making its way up there, and MC (or other simple email marketing platforms) don't integrate easily with our website. Enter Rejoiner. Our website was integrated within 1 hour, had our first cart abandonment campaign up and running in less than a week, and the rest is history. We now are running 6 different automated campaigns with them with various inputs and more are sure to come. What's really nice about them and what sets them apart, is that they are not like other cloud offerings where you pay a monthly fee, and you're left to do with the tool what you want. No. Rejoiner actually works with you to come up with the campaigns, does the creative, and sets the campaign up all for you. All you have to do is approve the campaign and you're rolling. Its honestly like having a team of email marketing experts, but at a fraction of the cost. Looking at the landscape of the various tools we use for our website, Rejoiner is the one I would recommend over and over again to those who ask. Great team. Great product.

PROS

The great team of email experts you get with it.

CONS

Currently doesn't integrate with our bricks and mortar POS system, so we only are leveraging it for our online business. This integration is in the works though.

Erin

Verified reviewer

Chemicals, 201-500 employees

Used less than 2 years

Review Source: GetApp

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

Reviewed March 2016

A great asset to our business!

We use Rejoiner as an abandoned cart solution and have found it to be an extremely valuable part of our email program. We are able to interact with our customers in a way we did not have before and have found customers are very willing to share why they have abandoned their cart. This invaluable information has allowed us to target them and convert them into happy customers.

PROS

Mike and his team are GREAT to work with and have helped us not only with the technical side of using the tool, but also offer great suggestions on how to make the program more profitable.

Max

Medical Devices, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

Rejoiner Provides Critical Components of an Effective E-Commerce Strategy!

Given that we are receiving a very respectable ROI, integration has been very easy, and performance is consistent, we see no negatives to Rejoiner.

PROS

Rejoiner provides the ability to retarget customers who have abandoned a shopping cart, have browsed specific products, or have browsed product categories without making a purchase. The software is very effective in identifying these customers. It then segments the customers and sends fully customized email communication in an effort to increase conversions. The sequence of email communication is iterative and logical, offering customers increasing incentives to convert with each subsequent email. Integration was extremely simple; we had all aspects of Rejoiner integrated within several hours. Additionally, Rejoiner ran several A/B tests for us to determine the most effect creative and copy for all of our email categories. This ensured the highest conversion rates for each stage of the retargeting funnels. Since integrating Rejoiner several years ago, we have seen conversion rates improve by over 20% as we have successfully brought many customers back to purchase who would otherwise have been lost. Given the increase in revenue attributable to Rejoiner, the cost of the service is a no-brainer for us.

User Profile

Jasmina

Verified reviewer

Consumer Goods, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2017

Seamless lifecycle email marketing for growing brands

For about 9 months, we had been managing automated email campaigns in house. We quickly exceeded capacity and wanted to take things to the next level. Rejoiner was recommended to us and we found them very easy to work with. After an intro call, they had clear recommendations on where we could start and within the first couple months all our campaigns were already live and even more thoroughly built out. Their team understood our priorities and the balance of brand and performance. They listened well and incorporated it all into their drafts of copy and images. The iterations were minimal and as a third party service they understood our brand very quickly. Beyond the onboarding process, the campaigns immediately started delivering on revenue, and we have been continuing to work on improvements ever since.

PROS

Rejoiner has provided us with a seamless, integrated solution, while keeping a sensitivity to our personal look and tone. We have been impressed with how they've been able to craft content and design that's on brand combined with their real effort to meet our specific needs and timing.  They have great ideas that work, even if you sometimes don't think they will! Listen to them and you will likely be pleasantly surprised (as we have been). They are also highly responsive, organized, and very action-oriented.

CONS

Reporting could be more robust. Would love a real time dashboard for easier and self-serve access to stats (we hear this is in the works and very much are looking forward to it).