This software makes it easy for bigger stores to make money. End of story.

After Search Spring is set up it is incredibly easy to use and gives you a ton of relevant and useful statistics for any ecommerce store. We realized that our customers using search ending up spending much more and had a very high conversion rate versus the people that did not use the search. So we made our search bar more available to use on desktop and mobile and it worked great! So many insights like this to see inside Search Spring.

Getting set up is the biggest frustration with Search Spring only because it takes a minimum of 4 weeks to do so. It includes all of the integration and set up from their team and it really isn't a big deal in the grand scheme of things but it was a little frustrating to learn we had to pay while they were still integrating.

From day one, we were very impressed with SearchSpring. Our original salesperson was incredibly patient and worked tirelessly to ensure that the SearchSpring solution could handle all of our requirements prior to signing our contract. From there, the implementation team took over and the excellence continued. I can not speak highly enough of their efforts, attitude and expertise. They delivered a flawless solution to our website on-time and on budget. Since our launch on the SearchSpring platform, our success manager has been stellar, managing our account with great care and always with our business goals in mind. No review of SearchSpring would be complete without mentioning their support team. We've received incredible support from the beginning. We've been with SearchSpring for over 5 years now and support is even better today than it was when we first signed up. Support has always been friendly, attentive to our requests and eager to deliver speedy solutions.

SearchSpring is incredibly adept at delivering the most relevant search results instantly. It's AI component has been a significant win for us, helping deliver higher AOV since it's deployment. The accuracy of it's product recommenadations within product detail pages and within the shopping cart are remarkable at predicting what a given user would be most interested. As a result, time on site has increased as has the number of pages each user browses. SearchSpring's merchandising module has been an incredible tool for us, allowing us to create stunning merchandising campaigns with all of the bells and whistles that are available within SearchSpring. Since deploying SearchSpring, our promotions have consistently generated 25%-50% higher revenue than before implementing their solution.

This is a hard question to answer. Every time we've wished something could be done within the software, the engineers at SearchSpring have been eager to work with us to deliver the desired capabilities. I can't think of anything we've asked for that SearchSpring hasn't been able to deliver.

The integration was easy and the team that helped us was quick and efficient. This has helped us understand more of how our users searched products and then helped us show them the right products when they wanted.

The integration with shopify is good, updates daily, wish there was a way to push out updates faster, also depends on which teir of pricing you purchase.

Before Search Spring, our on site search and site merchandising was a hot mess. BigCommerce really has not addressed their native tools in either field. This is more in line with other enterprise tools I've used in the past. If you are looking to address merchandising and search functionality optimizations with a package, this is a great option in my professional opinion. We looked at a few other tools but ultimately landed with this one for numerous reasons.

This has been very easy to use and has made a big difference in the appearance and usability in our website. The reporting has also been excellent. Feel like we finally got control of our page merchandising and on site search. Also implementation was great due to an AMAZING developer that really knocked it out of the park and took feedback very well.

The drag and drop merchandising could have more options and an overlay of sales reporting or inventory would be a really slick feature.

It has all the features we need; it helps with filters and easy navigation to bring users down the funnel; they offer a personalization tool that, combined to the search, offers a fantastic customer experience.Their support team is excellent and their [SENSITIVE CONTENT] is always in touch with us and she is a great support to us and our strategy. Thank you, [SENSITIVE CONTENT]!

There is nothing that I dislike. I cannot really think about anything.I find their user interface very easy to use; their reports are thorough... It is a very good software.