Shopify

RATING:

4.55

(5940)

About Shopify

Shopify is a web-based e-commerce platform that offers a mobile POS (mPOS) system. The mPOS enables users to manage their business and complete transactions in-store as well as at markets, pop-ups, and trade shows. The e-commerce platform enables retailers to sell online and reach their customers through mobile and social media channels. Shopify’s mPOS features inventory management capabilities that can sync with e-commerce store so users can see their actual inventory for both assets. It also features store management capabilities, such as reporting and analytics, staff management, order histories, and customer management. The e-commerce software facilitates setting up an online shop through Shopify’s website builder and blogging platform. Payment is managed ...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Shopify Pricing

BASIC SHOPIFY: $29 per month Online rate: 2.9% + 30¢ In person rate: 2.7% + 0¢ SHOPIFY: $79 per month Online rate: 2.6% + 30¢ In person rate: 2.5% + 0¢ ADVANCED SHOPIFY: $299 per month Online rate: 2.4% + 30¢ In person rate: 2.4% + 0¢

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Not Available

Shopify - Dashboard
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Shopify Reviews

Overall Rating

4.55

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 5,074 reviews

Allison

Company size: 1 employee

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

November 2020

Love Shopify

User Profile

heather

Verified reviewer

Company size: 1 employee

Industry: E-Learning

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2020

Why I chose Shopify (but also use other platforms, too)

I'm a fan - their customer service is excellent, and I've never had any issues with downtime or anything like that.

Pros

I have an online shop to support my podcast on Tudor history. I originally set up my shop thinking I'd sell some fun leggings using print on demand vendors. And it's grown into a bit of a behemoth. Which is great! Here's the thing - lots of creators use Redbubble and Spreadshirt and other places like that, which is fine, but the difference is that when you do that, they handle the entire sales process. This is fine if you don't want to know your customers, but if you're running an online business, then being able to capture that sales information, and get mailing list sign ups, is crucial . You can still use print on demand vendors, only this time you control the entire sales process. Everything is branded for your business. The tags in the leggings are branded for you. The mailing address is your company. It's all yours. Of course, the downside is that you also have to handle the customer service questions that would normally go to the Zazzle equivalent. But if you are really wanting to build a business around your customers, you want that touch point. And you get to keep all the profits. With all the apps, you can have a store that really expresses who you are, and lets you control the entire sales process.

Cons

I'm not a fan of how much is only included in the more expensive options, and how much is only available through paid apps. Of course it's great to have the options at all, but it's very easy to start to run up high bills. At one point I was paying close to $100/mo for all my various apps! I also still use other marketplaces like Etsy because it's the distinction between selling at a church craft fair and setting up your own shop. At the church craft fair you're pretty much guaranteed some kind of traffic. With setting up on your own you have more control over the feel, and ownership of the shop, but it's up to you to go out and get all the traffic.

Reasons for switching to Shopify

To have more ownership over the look and feel of the site. Also, I was tired of apps that weren't all updating properly along with my regular website updates. Each individual aspect was its own plugin that didn't necessarily play nice with my site. For example, to export your orders from Woo that was its own plugin, and the support on that plugin was terrible, and once in 2017 my site updated, but that plugin didn't work anymore with the updated WordPress, and the entire site crashed! Took me three hours on chat support with BlueHost to figure out what it was, and then I had to reactivate all my plugins. Not cool!

Vincent

Company size: 2-10 employees

Industry: Computer & Network Security

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

FUNCTIONALITY

5

December 2022

Great application to get started.

Overall, my experience with Shopify has been very positive. It is a reliable and feature-rich platform that has helped me easily set up and manage my online store. While it may be more expensive than some other options, I feel that the additional features and customer support make it worth the cost.

Pros

Shopify is a very user-friendly e-commerce platform that allows users to easily set up and manage an online store. It provides a variety of customizable templates and themes, making it easy to create a visually appealing and professional-looking website.Shopify offers a wide range of features and tools to help businesses manage and grow their online store, including inventory management, payment processing, shipping and fulfillment, and marketing and advertising tools.The platform also offers excellent customer support, with a knowledgeable and helpful team available to answer questions and provide assistance.

Cons

One potential downside of Shopify is that it can be more expensive than some other e-commerce platforms, especially for businesses that require a large number of features or advanced customization options.Some users have also reported that the platform can be somewhat slow and prone to glitches, although these issues are usually resolved quickly by the Shopify support team.

Kelly

Company size: 11-50 employees

Industry: Sporting Goods

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

July 2022

Shopify is the Yahoo Stores for a New Generation

We are only now setting up the store and getting into using the software so my opinion may change over time (although I doubt it will be for the better). Like Yahoo Stores before them they felt the need to write their own program language for the store instead of using tried and true coding that everyone knows or understands at this point. Making it difficult to change or adjust your store template easily. Also like Yahoo they take a percentage of your sales on top of the monthly fees. If someone needs a site for a few items, can use one of the free templates, doesn't want to use too many other features, and doesn't have a dedicated ecommerce manager then this may be a good solution for you. If you need to set up additional metafields or have better control over you SEO, you may want to look somewhere else. Expect multiple monthly subscriptions and fees above the Shopify fees as you will need to use other apps in your store.

Pros

Modern eCommerce selling features. Hopefully better shopping experience for our customers than our old solution.

Cons

Monthly fees PLUS a per transaction fee. Uses a custom script/language instead of standard coding. (Liquid). Does not utilize WebDAV or FTP for file uploads. Does not allow import/export of anything other than basic product information without use of a third party app. Relies on 3rd party apps to offer features other carts offer out of the box. Cannot customize the checkout process, must do what they say is best. Poor SEO controls.

Reasons for switching to Shopify

We switched because our old solution was just that old. It did not and could not offer features that modern shopping carts do.

Joachim

Company size: 11-50 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

Shopify - best in class

Overall I only can recommend to use Shopify for an easy and fast setup of your online shop and eCommerce system.

Pros

The most I like about Shopify are the many connectors and integrations available for different well known services. Those are setup at ease and work like a charm. The second thing I like is that it is a hosted service and very easy and fast to setup - friendly for beginners but advanced enough for experts. Third there are a lot plugins available for extended customization.

Cons

The thing I do not really like is that although there are many things customisable, some things need to be done in programming ways or use plugins at a monthly cost. But from my experience that is the same thing with nearly all shops.

Reasons for switching to Shopify

The integrations work way better with Shopify. It is also easier for our office team to manage orders with Shopify.

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