I am 10+ year user of VP, with each version the tool gets easier and more consistent across the UI, we are able to provide 100% of our customer requirements.

Seamless integration with our ERP software, the support team is very responsive and very flexible when mapping to our trading partner non-standard needs

The interface needs a little more consistency across the whole design but overall easy to navigate and use

Generally I will recommend this piece. I have used it for over a year

I like the fact that is is very user friendly and you can easily complete the sheets without necessarily taking a course on how to use it. The UI is also smooth and beautiful. It has more advanced features than other conventional apps

It fails to save and export work some times

My experience hasn't been easy. There was no first hand training. We had to rely on webinars and video training to gather the knowledge we needed to understand how to navigate SPS Commerce and the fulfillment process. However, if we had an in-person training and if our in-house software was more up-to-date so that integration and automation was an option, I believe my experience would be more pleasant.

The ability to communicate between retailers and suppliers in a very real time exchange. The ability to merge a large quantity of orders directly into our CMS software for quick and easy fulfillment. The search ability to easily find any PO and the ease with being able to separate retailers by name. Love the work flow chart associated to each order- easy to see notes and activity in regard to any given order.

The complicated and lengthy process of sending and receiving PO Acknowledgements and Changes. All recent activity is noted on the over and transaction tabs, making it confusing to scroll through. I like the idea of only showing 1 PO number and having check marks within the box that show the activity that has been completed for that particular PO. This software does not work well with our very unique "small company" CMS/ ERP software. We have to manually print out each PO, manually respond with a PO Acknowledgement after manually checking our inventory, and then have to manually enter the drop ship addresses and order into our software for fulfillment. We then also have to manually respond with ASNs and import invoicing. We do have the ability to merge large quantity orders, with a specially crafted application so long as it only has a few consistent addresses the account/retailer ships to. Automated merging is not possible for many and varying drop ship addresses, those we must manually print, review, and enter through the entire fulfillment process.

Any other company would have done the right thing, showing that they value their customer's business, and stood behind their actions and refunded the money and helped correct what they caused.  SPS chose to ignore the problem, blame us for choosing their recommendation, not penalize their "vetted" partner or try to recover any monies spent or try to make it right, and ultimately kept every dollar spent even though those services were ultimately never set up.  I'm not sure which of those scenarios or outcomes I could possibly find the most value in SPS when you asked me to reconsider and find the value in your services. Hopefully, that will help you find the values that we couldn't in SPS services.

Full account termination notice was given in a timely manner to [SENSITIVE CONTENT HIDDEN] (customer service rep) in writing and over the phone.  I have yet to receive a response from [SENSITIVE CONTENT HIDDEN] or your leadership team regarding how poorly we were treated, even after requesting one.  It is clear SPS does not value our business, nor stand behind an awful software-recommendation handpicked by SPS for us, and part of their approved partners.  SPS's recommendation cost our company over $50,000 for software that never worked and SPS services that were never used. 

Actually I found out that SPS never even bothered going through with the testing or certification of the automated service which we were paying for.  Then to offer just credit for money paid just for the SPS automation and offer no compensation or offer to help obtain some kind of refund from their partner told me all I needed to know.  I have documenting my experience as a whole and writing this review.  Even your own typed words of "services can be canceled at any time throughout your term (up to 60 days prior to your renewal date)" is truly misleading and factually inaccurate.  When you put in writing "any time throughout your term" it means "any time throughout your term", and limiting any times during the term means I really can't do it any time. 

We have been using SPS Commerce for quite a while to process orders for one of our major vendor partners who uses DC's to disperse to their stores. Another mid-size chain opted to used them as well. While it takes about 3-4 times as long to process these orders due to the number of steps involved in verification, we were fine with the partnership. When one of our major vendor partners indicated they were going to start using SPS Commerce to create greater visibility, we realized it would increase our volume with SPS Commerce (SC) significantly. The SC sales team was aggressive and persistent in pushing for confirmation of the additional partnership agreement. We were sold on a flat rate contract, which if it started in line with the Vendor Partner implementation date would have been a good deal. When the Vendor Partner delayed, we were basically told "too bad", rather than SC in turn being willing to push the date. They are collecting triple the rate yet not doing the work of processing the orders for this Vendor Partner. It has completely soured our view of SC. We will be addressing this issue with the Vendor Partner and urging them to consider a competitor alternative for order processing.

It creates visibility and the tech support team is helpful.

Lack of integrity from the sales team. We were sold on a flat rate contract set to align with a vendor partnership compliance date. Even though the contract date was a month early (SPS Commerce set the deadline to "lock in" the flat rate to a full month before the implementation date with the major Vendor Partner), the sales rep indicated we would see early implementation of order delivery by signing up. When the compliance implementation date was delayed by the vendor partner, the sales team refused to push the start date or offer any delay in the new heavy fees that are triple the old rate. To date, we are paying another fulfillment company for processing this vendor partners orders, while also paying SPS Commerce triple what our previous months average was to not process them. Not the makings for a win-win partnership.

Once set-up has been completed correctly the process is smooth. I like that I am able to get notifications of the activities of the POs, Invoices, and ASNs.

The software is fine, but support needs help. Emailing customer support is a slow process and I don't get same day responses/resolutions. Response from a staff member can take a few days to a week. I typically have to call in to get problems resolved the same day if it's an urgent matter. Error notifications don't provide any details on why documents were rejected. Depending on who is helping with the ticket will depend on the length of time for resolution. I have requested a break down of the EDI flow so I can understand the process better, but have not received additional information and was told there isn't any information on this. Our company has had high turnover and there is no one on staff that has a central understanding of how EDI works.

I love how user friendly the software is! It was a seamless transition with lots of resources and tools. Customer service is ALWAYS super friendly AND helpful, which is hard to come by these days!

When I click on a new PO I'd like to be able to toggle from tab to tab however the page changes entirely so sometimes I have to go back and forth too much.. Other than that I love it!

SPS has been great by allowing integration for invoicing to our customers which frees up time and makes accounting of invoices easy.

Easy to use and never any downtime. Customer service is great when needed and quick to respond

When down several levels deep in options to go back up 1 or 2 levels cant use back button have to go back to beginning and drive back down.

Consistent data and help!

It's the industry standard and so many of our customers use it. The improved Webform Fulfillment is user friendly and intuitive. The chat feature is helpful.

Not all our customers use SPS and it does not integrate with QuickBooks Online. Sometimes the sales and implementation teams use jargon I can't follow.

It works properly and our users are able to master it quickly. The UI is logically laid out and easily navigable.

It is a cloud service with the typical reliability and security concerns associated with such a deployment. I know when Amazon Web Services are down, so is SPS Commerce and, perforce, so are we.

Before using SPS Commerce we had to do everything manually in the form of emails and our company software. Now whenever we receive an order we just log in to the portal process it on our end and then enter the tracking information and invoice information. Easy peasy!

Very easy to use. Once everything is setup we get prompt emails for orders received. This helps us in processing the order. Once we login to the portal everything is just a click away. All the open order are shown on the dashboard instantaneously. Furthermore, there are very userfriendly and vibrant buttons or blocks that differentiate between orders, errors, shipments, and invoices. If anything is missing from any order for example shipping information or invoicing information, it's just a click away to complete it. When we open the order, the presentation of the order workflow is so easy to understand, even a layman with no technical information can easily understand at which stage the order is. We have one of our trusted resellers also using it and they are able to extract information very easily. Also, when we signed up I was afraid I would not understand how everything works on the SPS portal, but the training center feature helped me greatly understand how each of the processes works. I had an issue once, I was unable to find the carrier code for one of my carriers, I talked to the support rep and she helped me with it. Although it took her some time also to find it but the issue was resolved.

Well, I wouldn't say its a very bad feature but when I tried adding more users to our account, like our accounts personnel and other team members who interact with it, there was a fee associated with it. It's not a con but we were not informed about it before.

easy to use.

This program is easy to use. Most of our customers are using this program for EDI, thus we use this program almost daily to get purchase orders from multiple customers and invoice each customer after shipment on a very easy and convenient way. It is a very helpful tool to do invoicing and fasten payment receivable. It also has alert system to tell you if your invoice can not pass on to the customers with reason etc. It is in short a useful and helpful tool to run the daily business through EDI platform. I personally recommend this software to the similar business model as ours.

Besides the Pros for this software, it also has some negative features that I would like to bring up here. It is not easy to look up some information sometimes. Especially when you want to look up some history information, the search criteria is somehow ambitious. It takes time to try an error to search for some information. Also the online chat is not always there, it is usually take you a day to get response for some simple question. Phone in also take quite long wait. It is the most important things I feel SPS commerce should pay more attention to improve.

Our larger trading partners required us to be able to accept EDI POs, so that was our driver. Initially (12 years ago) we looked at two or three solutions and ended up picking a different package because VPEDI just looked "too easy." The other EDI solution, which shall remain nameless, was much more complex, and I thought it would be able to handle our somewhat complex pricing structure more easily. After fighting against unfulfilled promises with the other provider for a couple of years we gave DataMasons a second chance. They said they could deploy in 60 days, they did it, and we've been happy with our EDI situation ever since. We've added TPs and documents over the years, and DataMasons is always right on top of these as well. We feel like they value our business just as much today as they did on day one.

DM's libraries allow for quick deployment of new trading partners or documents. Scheduler handles most of our EDI interactions, so it is almost completely maintenance-free.

I can't really think of anything I don't like about the software.

I wrote two letters to their [SENSITIVE CONTENT HIDDEN] asking for answers to the delays and errors I was experiencing and received NO response! Do you really want to business with a company whose [SENSITIVE CONTENT HIDDEN] doesn't respond to customers?

The sales pitch they use on companies is that their software will magically integrate with your 3PL and Quickbooks once a purchase order arrives from the customer! Don't believe it! Their software doesn't work as advertised.

Their EDI fulfillment portal constantly goes down. I signed up with them in July 2018 and 6 months later I only have 2 customers on-line in their web portal! It appears they are grossly understaffed. It appears that there is a few people in the entire organization that does EDI integrations with retailers. There are constant EDI error transmissions that require support. They appear grossly incompetent.

Relatively simple. Layout helps you find what you need for the most part.

Bad business practices. My outfit only needs this software one quarter out of the year, and stopping service is always more complicated than it needs to be. The cancellation process takes at least a whole month for some reason, so we end up paying for an extra month or two each year. I can't see any other reason to do this except to squeeze a few extra dollars out of their customers. This process can be easily simplified to flipping a switch. Also, the search function isn't very well built.

Awful!

NONE. I have random issues with this service every time I use it.

I just spoke to two different men at this company regarding yet another issue with our QBO sync to SPS for billing. Both were condescending and rude. Neither had a clue about the QBO sync and were very unhelpful. Im so incredibly tired of dealing with reps who are rude to me and Im the customer! I'm paying to be treated poorly. I asked for a supervisor and was told, we dont do that here! What?

We use SPS Commerce with all our vendor accounts for multiple clients. Amazon Vendor Central is our biggest business and SPS has made it possible to manage everyone quickly and easily in one system.

It's so easy to use and navigate. We have multiple team members accessing multiple client accounts within SPS and it could not be more user-friendly. We recommend it to all our clients. Anytime we have issues we can hop in the chatbox and we have them resolved within the day. The customer service is stellar and the software overall is SO good.

The software is near perfect. We did have issues with one of our account reps in trying to get the program set up, but it was quickly addressed and the issue resolved.

Validity checking and SPS worrying about all the configuration changes NOT me. Web based EDI for simple / one time customers.

The number one thing is the editing the documents for validity. This has prevented many a charge-back from occurring. We also use the Webforms for customers that do not justify a complete EDI connection or one time customers. Seconal or single buy customers a perfect for this. The adhoc reporting makes it easy to find out whats happening with documents.

Set up can be tough at times and rather complicated but then EDI seems to be these days. Some more reporting would be nice to have. Error reporting is getting better but could be better explanations.

The billing practices at SPS are heinous. They are disingenuous and try to upsell like crazy! The customer service is lacking. The integrations to warehouse WMS and Quickbooks Online are slow and clunky... sometimes it takes several hours for docs to integrate. It's not a great product, but then you're stuck with their software because of the huge upfront costs to integrate.

Receives purchase order docs (unless it bugs out) from our trading partners and allows us to send acknowledgements, ASNs, invoices, and other docs to our trading partners under an EDI environment.

No competent SPS representative supporting integration to warehouse. SPS salespeople oversell the features and capabilities with insufficient knowledge of how product works. Customer service is almost non-existent; tickets are generated but no response is given.

Streamlined our order processing for our high volume clients while also eliminating manual entry input errors. It also integrated directly with our ERP/CRM software seamlessly.

Learning a new procedure had a bit of a learning curve and sometime the software connection can be a bit slow, but haven’t determined if that is a SPS issue or the software their product connects to.

Overall, I like the software once I know exactly what parts I need to fill out. I like that it notifies me of any errors before sending it, but wish there was better explanation of the reasons for invoices being rejected.

Creating labels and invoicing customers is relatively easy once you learn what to do. Customer Service has also been very accessible to help understand the software as well.

Some customers have not properly organized their orders and have made some errors which have caused us issue as to knowing what information they need exactly. Sometimes documents get rejected but the reason is never given to us and we are often guessing what we need to do. There is a charge every time we send a document, so when there is an error, it is costs our company money every time.

With SPS Commerce Fulfillment, we are able to react quickly to our retailer needs. The product is consistent and reliable.

The ability to simply and effectively manage administration of orders with retailers is paramount. SPS offers multiple ways to accomplish this, whether integrated or not, via its Fulfillment platform. Additionally, the data insights from Analytics provide suppliers with valued data in a comprehensive and thorough way.

In my experience, integration can be a bit difficult to manage with limited resources. The teams at SPS are highly capable and provide valuable insights and tips for moving through an integration seamlessly, however, without enough resources on our side it was a little bumpy trying to manage all of the necessary elements.

I would say it's mixed. I have had good and bad experiences like any software. Overall I think it was the best choice for our company.

Easy to customize. Easy to track down issues. Works well with AS2 connections. Easy to resend documents and changes INVOICE documents. The managed EDI services help our small company not have to worry so much about checking the documents are sent.

Over the years the software has had it's ups and downs but is now a very stable product. One CON is not being able to modify ASNs.

Triple-grade A, top-notch overall experience: EDI enables the timely acknowledgment of PO's (sales opportunities) to be serviced in as timely a manner as possible with the help of SPS Commerce...in the CPG industry, EDI is an absolute must and this platform affords our organization the ease of access with our various national and regional retail partners to conduct seamless and streamlined transactions. I recommend this service to small and medium-sized enterprises that only seek the finest tools in their respective trades and fields to get the job done right.

Seamless integration with varied retail partners through EDI link up, real-time receipt of digital documents from party to party, ability to accept or reject PO revisions with select retail partners, endless types of transactions to conduct business through in the software platform (from initial PO receipt up to freight/logistics servicing and finally to the sought after finish line with the fulfillment/invoicing of PO's), back-end deduction claims management, debit-credit adjustments and remittance advices simplified...and then some.

Manual inputting of data points for all of our PO's serviced via our various national/regional retail partners...has to be a workaround to digitally uplink fulfillments and invoices from ERP platform (NetSuite). At least in my experience, it has all been manual submissions but otherwise, the above reviews would be flawless. Perhaps, the same rule of thought could apply to advance shipment notices for uploading signed BOL's but not as much of a hindrance compared to our constant billing cycle to maintain.