All Nextpoint Reviews

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Daniel

Law Practice, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

NextPoint is great!

PROS

Intuitive design makes learning a breeze

CONS

The window platform takes up the whole screw

Ashley

Legal Services, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Highly Recommend

If I ever have an issue with an upload, the customer service rep has always been very, very helpful and accessible. She is very patient with our questions - that alone is worth every penny. Not to mention, the software basically pays for itself once all is said and done.

PROS

The customization options for document review, tagging and production are very, very helpful.

CONS

There is a definite learning curve for the software, and I don't find it to be super intuitive.

Reason for choosing Nextpoint

The value was the best fit for our clients, and the customer service is second to none.

Christy

Law Practice, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2019

Anxious for Nextpoint to work out the 'kinks.'

Not a great 'diy' solution. You really need their premium support and specific task training. They are very receptive to product feature improvement suggestions and have great communication on new functionality.

PROS

Nextpoint pricing model is very affordable. Case set up is simple and relatively quick. Productions, once your templates are set, are very straightforward. Transferring data from the Review db to the Prep db worked great and Prep is very functional, although I did not have the opportunity to export it for trial presentation. One-on-one product support staff are extremely helpful.

CONS

Admin tasks in this product require more steps than it should take and cannot be done 'on the fly.' The trainers even say that they have multiple windows open at once to perform these tasks, then refresh the window you are working in. The UTC date is everpresent and takes back-end work to show local time zones, which costs PM billing time. Search language is unique, if you have a boolean searching background and try to apply it, you will get frustrated and need to learn the specific search language format in Nextpoint. Even with their advanced search area, we would get inconsistent results when attempting multiple search criteria. 'Help Desk' support often misses the mark in resolving support issues.

Reason for choosing Nextpoint

Feature rich and Pricing

Reasons for switching to Nextpoint

We outgrew desktop sharing capabilities and really needed a cloud solution. We are a small boutique firm and pricing is a major consideration when evaluating products.

Brian

Legal Services, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

My Review

Overall quite good.

PROS

Overall, the software was fairly easy to use although there was a bit of a learning curve and placement of some of the features is not particularly intuitive.

CONS

The layout of the features is not particularly intuitive and often have to click a few different options/tabs before finding the feature I'm looking for.

Reasons for switching to Nextpoint

I didn't make the decision, but I believe it was price.

Kate

Law Practice, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed October 2019

Nextpoint review

Overall the experience is positive.

PROS

The software is very cost effective and an easy sell to clients.

CONS

The software lacks TAR; customer service/trainers are not terribly sophisticated, lack professional speaking skills, and therefore lack credibility during training.

Reason for choosing Nextpoint

Nextpoint is very economical, because it is not billed by the gigibyte. This gives us considerable flexibility in how we pass through bill to our clients.

Greg

Law Practice, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Beats law firm stalwarts hands down

Overall Nextpoint is just as capable, if not more capable, as Relativity. Having spent many years setting up, running, and working with reviews using Relativity, Nextpoint is far easier to use and manage. It's search functionality is also excellent, one of the most important features in review software. On top of all of that, it is orders of magnitude more affordable than Relativity.

PROS

Nextpoint's software was very easy to set up for our team of lawyers across three law firms and three sets of experts and their teams. Everyone is able to quickly search and find specific documents across the millions of documents and gigabytes of data that we've uploaded into the review platform. Loading the voluminous and frequent productions from biglaw firms coming from two related and active along with from earlier related litigations has been simple and quick.

CONS

There has been a learning curve from my past familiarity with Relativity but Nextpoint's support is excellent. Whenever I have questions they are quick to respond and very thorough in helping me.

Reason for choosing Nextpoint

Affordability and ease of use.

Reasons for switching to Nextpoint

Affordability and ease of use.

Juanita

Law Practice, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Excellent End-User product

Excellent - they are growing and adding additional features constantly. The product is very well thought out and easy to use for all levels of reviewers.

PROS

Ability to review, sort, filter, code & produce in a consistent manner is easily handled using Nextpoint.

CONS

I am looking forward to Nextpoint adding a native viewer for spreadsheets and additional video capabilites.

Reason for choosing Nextpoint

Cost. Internal user responses re easy to use and understand. Database speed.

Reasons for switching to Nextpoint

Cost

Dylan

Accounting, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed August 2023

Nextpoint

PROS

Document management is by far the most used feature for me. I like how nextpoint allows me to easily organize and sort data. Additionally the bulk change feature makes classifying documents easy.

CONS

Cases with many documents dont load very fast when scrolling. Also the search feature sometimes times out before im done typing.

Skyler

Law Practice, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Review

Positive.

PROS

The ability to easily organize and sort documents.

CONS

The metadata upload for users, it is overly complicated and not very user friendly.

Reasons for switching to Nextpoint

Relativity had a lack of organization and a very poor search function.

Anonymous

51-200 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2019

Not for me

Nothing to write home to mom about but As far as review platforms, it does not stand as tall as Reveal or Relativity.

PROS

I like the analytics and AI assisted review.

CONS

Overall the layout was a little hard to use.

Vendor Response

Hello, We appreciate you taking the time to provide your honest opinion. Thanks for awarding us 5/5 stars on Features/Functionality and Value for Money. Along with great customer support, those are our main areas of focus for all Nextpoint users. I wasn't able to gather much detail on your grade of 3-stars for overall quality, but we would like to address any specific concerns you may have. If speaking further is something you are open to, please contact me via the email address provided in my response. Regards, Annie Johnson Community Engagement Manager | Nextpoint

Replied September 2019

Alex

Law Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed March 2021

Next Point has saved us countless hours navigating through a large litigation database

The time and cost savings to the client is HUGE.

PROS

Pricing is straightforward and predictable for the clients. It's pretty intuitive and has saved so much time. It's amazing that I can track down a document requested by a partner within minutes or less.

CONS

It takes way too many clicks to look up a document by Bates number. That feature should be more readily available and not buried at the bottom of the Advanced Search options.

Reason for choosing Nextpoint

Next Point was the most affordable, which was critical to start out with a totally new product.

Reasons for switching to Nextpoint

ViewPoint was the opposite of intuitive, many searches that I can do instantly on Next Point required tech support to run through ViewPoint.

Dabny

Law Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

Nextpoint Provides an Excellent Product and Service for an Affordable Price

We have been using Nextpoint since its earlier years and liked the product then, and even more so, now. The Nextpoint staff is incredibly attentive to user needs and will work to develop solutions or improvements identified by users. The services offered are also affordable and easily accessible regardless of whether you have massive servers or individual laptops. I cannot wait to see the new features that will be rolling out soon!

PROS

User Friendly; Saves LOADS of Time in Reviewing/Producing Discovery; Affordable Options; Service is Amazing.

CONS

Would like more analytical functions, but understand that this is in the works!

Brandon

Law Practice, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

Priced well but a little rough around the edges

Able to litigate a large case on a budget.

PROS

Has all the main features you would expect from a document review system at a reasonable price

CONS

Structured imports of load files is a bit of a mess - there needs to be a wizard or something to adapt .dat files or non-nextpoint load files into what Nextpoint is expecting. The documentation isn't where it needs to be to fully educate on how to do this manually because the software doesn't give you enough information to troubleshoot your mistakes. OCR engine is pretty weak.

Reason for choosing Nextpoint

Primary featureset of importing viewing tagging documents with Nextpoint's pricepoint was easier to justify than spending an order of magnitude more on other products trying to compete with bells and whistles.

Natalie

Law Practice, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2019

Nextpoint - Userability

We have been pleased overall with the product but do with there was more one on one training available at reasonable costs.

PROS

The cost being based on users only and not the amount of data makes this program very beneficial so that we can assist smaller clients that may not have the money to support an e-discovery platform otherwise.

CONS

It is not the easiest software to learn so anytime we add a user for a matter there are extensive amounts of hours that need to be dedicated to training and it makes attorneys not want to learn it.

Vendor Response

Thanks for the feedback, Natalie! We are constantly striving to make training and onboarding as smooth and accessible as possible. I do want to note, Nextpoint offers free weekly training which new users may find useful as they are first learning the basics. Sign-ups for the weekly training can be found in the New User Guide at support.nextpoint.com. Additionally, our Help Center is full of training and specific workflow videos which you may find helpful as you continue learning and training new users. If there is ever specific content or training materials you would like to see added to our Help Center, please feel free to send along to us at support@nextpoint.com. Thanks again! Annie

Replied July 2019

Steven

Law Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

A True Discovery Solution

I work with this program daily and am in charge of managing and uploading files. The system is great at automating this process for ease of use. With a little bit of preparation, you can organize things extremely well.

PROS

We primarily use this product to store and code discovery documents for document review. It is so easy to code documents and redact large amounts of documents in a relatively short time.

CONS

It does not support every file type and they are still working on supporting some very useful file types for our firm.

Christopher

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed December 2015

Easy to use ediscovery processing, review, and trial preparation

Pros: Cloud-based platform, works on any browser/any device (no plugins required), easy to manage, easy to use. Reasonable pricing. Most data imports can be handled by just about any user type. A great step up from our legacy platform without the high cost of some of the other popular platforms. Cons: Production tools are a little clunky and basic (about to see a major overhaul on 12/12 however and the early reviews look fantastic). Some data imports require additional massaging and documentation around importing some data sets is a bit ambiguous. We spent nearly 24 months looking to replace our legacy document review platform which had fallen out of support and development, and really wasn't able to fully meet the challenges of discovery in an ESI world. After an exhaustive process, we decided to give Nextpoint a try, and for the most part we are very pleased. It offers an intuitive interface that is very easy to use, cost-effective pricing, and the big winner is that it is all based in the cloud. Is it a perfect system - no. However we have had experience with some of the more popular platforms recently and I have heard from users that Nextpoint is just much easier to use and makes more sense from a review and from a case management standpoint. Nextpoint has been working very hard behind the scenes to revamp the production tools in the platform, and I am excited to see these launch at the end of this week. This will be a big change for the better! I think with a few other tweaks and enhancements, and a small rewrite of their documentation will go a long way to keeping our users content.

Teri

Law Practice, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2019

TRG Review

I really like using the produce and find it extremely helpful in making our document reviews and production more efficient.

PROS

The ease of use. It is very easy to upload documents, review, tag, and produce.

CONS

I would like to be able to reorganize the order of documents for production in order to produce them, rather than having to make sure they are loaded into the production folder in the order you need to produce them.

Reasons for switching to Nextpoint

Looking for something that was easier to use and was reasonably priced.

Samantha

Legal Services, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2016

Review from a small law firm

There is still a lot I need to learn but the training sessions have been really helpful. There is so much in the software that I feel I am not always using it to its full potential. Hoping to become more familiar with all the features the more I use it.

PROS

The customer service is amazing. I often have to export groups of documents in a rush and rely on the Nextpoint team to help. They always do a great job.

CONS

I don't use Nextpoint every day so I feel like there are a lot of features I don't take advantage of because I am not as familiar with them as I could be. The training sessions have been helpful but if I don't use the features discussed during training right away I forget what we covered. A cheat sheet or short handbook might help!

Vendor Response

Thanks for the feedback Samantha! The Nextpoint Help Center (support.nextpoint.com) is our online handbook for using the software, but we also recently put together a New User Guide you may be interested in checking out. It's the first item in the "Getting Started" section. Best, Alex

Replied September 2016

Laurie

Law Practice, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Foldering in Nextpoint is invaluable!

Very happy with the speed of uploads, usability of foldering.

PROS

Foldering! This makes everything more intuitive. It makes is easy for users to immediately jump in and look at documents without any "training". Uploading files is quick and easy. Also being able to label, catergorize files during upload is great.

CONS

The exporting is a little complicated. But once templates are set up it is easier.

Reasons for switching to Nextpoint

cost and more flexibility in setting up (foldering!)

Abel

Law Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

My Nexpoint Review

Positive experience and I find nextpoint to be very helpful.

PROS

It’s capacity to import limitless amounts of data and a multitude of file types

CONS

It’s program limitations such as retaining imports in their original folder structure.

Sherry

Law Practice, 501-1,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2021

Lacks basic features necessary to effectively use as a review product

Disappointing. When you have a contract that guarantees you a response to a support ticket in a specific amount of time, the response should not be a reply that acknowledges the ticket followed by a two day waiting period for the next communication.

PROS

I like that we have a flat charge for all the firm's data.

CONS

It is entirely ineffective as a production tool. We typically export documents that need to be produced and import them into another tool to generate our production. Specifically difficult to deal with is the inability to slipsheet a privileged document that is part of a responsive family where other family member are not privileged. Having to redact a 40 page document, page by page, to be able to produce the attachment to the email is ridiculous!

Jen

Law Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Discovery Tool

PROS

Great support when you request for assistance with uploads.

CONS

some functions are hidden and not easy to find.

Reasons for switching to Nextpoint

price

Ben

Legal Services, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Impressed

PROS

Product very easy to use (after some training / guidance) and very quickly became an essential tool for our team. Customer service is excellent, especially as we are based overseas.

CONS

Some limitations on functionality but regular updates and improvements.

Melissa

Law Practice, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed October 2019

Next Point

PROS

The ability to remove bates labels if needed

CONS

How long it takes for documents to upload

Michelle

Used less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2017

Easy to use

PROS

Nextpoint is an efficient way to gather all documents in one software. It was easy to use and a great tool for discovery needs.

CONS

Nextpoint is not always user friendly. The keyword searches does not always produce all the required documents.

Vendor Response

Michelle, Thanks for the review! We are always happy to listen to constructive feedback from our users. Nextpoint's advanced search "wizard" can help you build the perfect syntax for quickly narrowing down results. You can also save your searches with one click. We are always happy to jump on a call with you for a quick search training if you need more help, and there are great search tips on our support site here: http://support.nextpoint.com/hc/en-us/articles/205952436-Searching-Tips-FAQ-s#advanced.

Replied July 2017

Showing 1 - 25 of 217 Reviews