Jotform

RATING:

4.6

(1841)

About Jotform

Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events. Jotform features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more. Jotform offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms. Jotfo...

Jotform Pricing

The starter plan is free with 100 form submissions per month that can be stretched to 200 on the free plan. If you need more submissions the price starts from $24/month, with a discount for yearly payments. Bronze - $24/month Silver - $29/month Gold - $79/month

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Available

Create gorgeous forms without needing to know how to design.

Jotform Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Jotform

1 - 5 of 1,819 Reviews

Lisa

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed January 2024

Customizable Cost-Effective Forms!

User Profile

Matthew

Verified reviewer

Graphic Design, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

A great software that we use daily

PROS

Easy to use build and manage contact forms. We use it for ourselves and clients' on a daily basis.

CONS

Really nothing. I wish they had support that you could call but it hasn't been a major problem. When I've had an issue and it was dealt with quickly via email support.

Vendor Response

Hi Matthew, Thanks for sharing your detailed review of our platform. We are glad you are able to create forms easily. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Replied February 2024

User Profile

Willissa

Verified reviewer

Financial Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Level Up Tax & Financial Service Experience

PROS

What I like about JotForm is that everything I needed was right there and it was very direct and not difficult at all. I did everything so quick and I am not an expert in any digital mor marketing.

CONS

Honestly the only thing I didn't like about JotForm was that it only allowed me 10 people to fill out my forms however I learned about leaving a review to get free ones and other ways you could get more which is awesome.

Vendor Response

Hi Willissa, Thanks for sharing your excellent experience using our platform We are glad that all your needs are met using our platform. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Replied January 2024

Mark Bryan

Government Relations, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

It is the best software

Overall it is a best way to use this software for starting from small to big business. It is highly recommended for all the user.

PROS

I've tried with a variety of form applications throughout the years, frequently switching because of their shortcomings. When I did, however, come across JotForm, I was really impressed. It made me wonder why I hadn't discovered it earlier. Everything I need to start and grow a small business is easily gathered on one platform with JotForm. The days of juggling numerous tools to manage contacts, orders, customer submissions, staff sales submissions, and other information are long gone. Everything is now simplified into a single form, JotForm.

CONS

There were no missing or error, it is good and highly recommended for all the user.

Vendor Response

Hi Mark, Thanks for sharing a detailed review of our platform. We are glad that we checked a lot of boxes on the features you're looking for. Thanks for the excellent rating. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Replied March 2024

William

Verified reviewer

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed September 2021

Buyer beware: JotForm API breaks and support is awful

Support is terrible and a deal breaker. We are moving to Gravity Form as a result.

PROS

The UI is pleasant for both the user and the integration. Setting it up was easy and getting it integrated with ActiveCampaign over the API wasn't difficult.

CONS

The support is a HUGE problem. We work in mental health and having client inquiries transmist can be a matter of life and death if someone is in crisis. We noticed we were not having contacts transfer some times and other times, parts of data which was mapped, wasn't transmitting and deals weren't being generated due to missing tags and data. This alarmed us and we reset the integration to no avail. We contacted support multiple times to find responses that regularly took 4-7 days and sometimes no response at all. It was infuriating and irresponsible on their side.

Reason for choosing Jotform

Typeform was much more expensive for HIPAA. Gravity Forms we had used in the past and it had worked but was less intuitive to implement.

Reasons for switching to Jotform

We had used ActiveCampaigns internal forms but they do not support conditional logic.

Vendor Response

Hi William, Thanks for your honest feedback and we apologize for the lack or delayed assistance from the support team. We are surprised that you are not getting any help in a timely manner since we all replied to report tickets on the same day. Our average response time is between 1 to 4 hours. We have a support team working from different parts of the globe to provide 24/7 support. We kindly suggest checking your tickets on the web if you have not been notified via email. It's possible that the email notifications didn't go into your inbox. Anyway, if your issue is still not resolved, please contact us via our support contact form here https://www.jotform.com/contact/ so we can assist you further. We'll look forward to your reply. Regards!

Replied October 2021