Quick and easy.

First it does want it is supposed to do. Easy access and easy to use. My staff never has any problems in using this service

I haven't had any problems with this software. Plug it in and you are ready to go. I can't give any negative responses.

I like the use and the ease of this software! It is very easy to explain how to use to other users as well. In a digital world, it's great to have the option of emailing receipts or payment plans to patients. I like the alert that comes up that there has already been a payment on a patient account. The automatic payment plans are really nice too, for the patient to see how long it is going to take for them to pay something off, it works for the patients schedule, can start and stop a schedule at anytime and makes it affordable for patients to pay. We have a link on our website, which has been awesome!

I would like it to talk to our EMR system. It is not a big deal that we have to manually post payments, but it would be nice.

My experience with the PDC Flow Team is always top notch

The ease of use for both our internal employees and the ease of use for our customer

I would like more branding of our company versus the PDC Flow colors and branding

Since I am new, I need to get more familiar with this. One thing I notice is I would like more flexibility with the form when some one is filling it out for our donation tab. there needs to be a drop down menu for options of explanation on donations. When the results are sent to us its very general and makes us have to research it.

PDCflow is a great platform for payment processing and digital signature solutions that every business need. The best feature of PDCflow is integration ability. It is compatible with most merchant services providers. It can also be integrated with other new created platforms thanks to application programming interface. It makes PDCflow unique platform with unlimited opportunities. PDCflow have bunch of other cool features. If online payment is not possible for customers, businesses can accept payments over the telephone too. It increases customer satisfaction and business revenue. Payment recurrence is also useful feature which saves time and money. PDCflow is cloud based payment and digital signature application which makes it possible to make payment and collect signature from a mobile device. Overall I recommend PDCflow if you want to be successful in ecommerce world.

My only concern is monthly fees. It can be high if you have less products to sell and ofcourse you will get less revenue. But if your business is doing good enough then PDCflow is absolutely for you. Newbies don’t give up so early because PDCflow gives you a great opportunity by offering one month trial period.

Customer service are hands down some of the most awesome customer service reps ive worked with. they never make me feel dumb or slow because I (and we as in CCC) stay behind the times talking in terms of the tech world. I appreciate a business of your size working with a company of our size. I know a lot of companies wouldn't fool with us. I love your product and I'm the primary user of it. as long as things keep going as smoothly we will be staying with your company. FYI any telemarketers have to get through me to get to the representative and since I'm so very happy with your service....that almost never happens in regards to credit card software. thanks again for all you

easy to use, even those who aren't high tech users can master this with very little trouble

honestly my only problem is not being able to tab from my customer id to the username field. I swear that's my only problem now since you all fixed the number disappearing on the retry field on declined transactions.

Great customer service and if we ever have questions they are a phone call away.

This company has definitely Help the processing of our accounts receivables they very positive way. I would recommend this company if you were looking for a processor.

The price of the service is a bit pricey but you get what you pay for in business.

We have used PDCFlow for over 10 years. They have anticipated our needs and have made advancements that have eased our collection processes. The credit card processing fees are reasonable, and with the added benefit of AMAZING customer service, we have found a perfect solution for our card processing.

The integration with our Collection Software, DAKCS and the ease of use of the online portal for the individual credit card payments.

Nothing at this time.

The interface with our collection software makes the product great and a wonderful addition to our software. Their new web portal is easy to use!

My only complaint might be a personal problem. If i send an e-mail for help, they call. I would love a response to my question by e-mail so I can use it as a reference in the future.

All-in-one package. Convenient and easy to use.

I don't have any complaints. Everything is very simple and easy to use.

There are a lot of features that we didn't know anything about. There is not a lot of customer education for new or existing features or products offered, particularly when there is no charge for additional options. Con: The exception report skips days and we miss batches until they're actually deposited, then we can go find them. This has been a persistent problem for months that we can't seem to get fixed. Con: The search process doesn't always bring the results it should. If searching by a name, the name should come up and it doesn't always. The date range or specific date doesn't always yield all the results either. Pro: Lots of customer-friendly features, but they could use some updating. Pro: System is fairly reliable. When it has gone down it's come back up quickly.

So far the software has offered an online portal which the hospital has customized to it's preference to allow patients know they are making secure payments to the hospital. Customer Support has been excellent and any issues are addressed in a timely fashion. The software is user-friendly.

Ability for patients to manage payments online and the Business Office getting notification when payments are made.

Limited reporting options for users assigned "Cashier" functions.

Getting money faster. Love that we can set up recurring payments. Our customers like this function also.

It is very easy to use, for the hospital and customers. We never have complaints from our customers. It is very easy to teach to a new employee.

I don't have any cons. Haven't really had any issues. When I use customer support they are very helpful.

PDC is intuitive, intelligent, supportive, and dependable! I have trained many users to use this product and found it easy to teach and easy for new users to maneuver. As this product has expanded their service features, their communication, support, and knowledge base exceeds expectations at each encounter. The dependability PDC offers is phenomenal and in conjunction with the support, PDC is TOP NOTCH for sure!!

This software is integrated with DAKCS Software for collections and works well generally. Users choose the PDC screen with the DAKCS system and enter the appropriate information to process payments by telephone. Having this integrated saves a lot of time.

Ability to process credit card and ACH payments including recurring payments while remaining compliant with NACHA & EFTA

Lost track of recurring payment authorizations causing payments to fail.

Started using PDC4U to process credit/debit card payments in 2014 via web portal. Easy to use. Easy to research payments & excellent reporting. Selected a hosted financial system in 2015 that has PDC4U integrated. Seamless, fast transactions continue

Reliable , fast transaction processing, and PCI compliant.

None

I logged the issue and almost in seconds I got a response and I knew someone was working on our problem. And they don't stop until it is done.

These people are awesome to work with. great customer service and great product .. have never had to worry about banks .. that usually don't like collection agencies .. always quick to reply or help

easiness to use

don't know if I have a least

In the support section, after trying several key words in the search box, I was unable to find a solution. I then sent my questions to the support staff and someone answered me right away with the solution. I had two more problems within a couple of days that I sent to the support staff and they were very helpful in resolving those problems as well.

the help/support section shows visuals as well as text to explain answers.

Nothing

the staff have been awesome to work with, easy to communicate needs, they are more proactive in solutions

we implemented a chargeback reduction plan that included getting digital signatures for payment authorizations, it has helped us greatly lower the number of chargebacks because we have confirmation from the consumer that the payment was authorized.

i have no complaints about the company or products

They were fast in looking into our problem & getting fixed. They were friendly, they have always been fast on fixing what ever problem we have .

Fast customer service

None

Overall the help was great, It was good having someone helping me until we got it. The downside was how much time was wasted on trying to log on for the first time. As a user and customer of this product I would defiantly recommend making it easier for a first time user to be able to log on and use it for the first time without this problem that I had.

What I like about least is that it took many times to log onto the program for the first time.

PDC Flow integrates with our other systems

No real cons for our business the system works the way it was presented

Good

Convenient to use, customer service seems well. No issues at the moment

nothing. So far so good. No issues at present time;

I will encourage users to for PDCflow software when it comes to the cloud-based digital signature solution!

The thing that I like the most about PDCFlow software is that it is simple, efficient, and a friendly software that encourages payments and gets signatures, thus making it an easy consumer experience so that a particular business get paid faster.

The thing that I like the least about PDCFlow software is that sometimes it gets a bit irritating when the software does not work properly. The customer support is sometimes a bit slow when it comes to aiding in a stressful situation.