--- title: "FireDrum Email Marketing Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FireDrum Email Marketing. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FireDrum Email Marketing is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/email-marketing/firedrum-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Marketing Software](https://www.softwareadvice.com/email-marketing/) / [FireDrum Email Marketing](https://www.softwareadvice.com/email-marketing/firedrum-profile/) / FireDrum Email Marketing Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/email-marketing/firedrum-profile/) Reviews [Alternatives](https://www.softwareadvice.com/email-marketing/firedrum-profile/alternatives/) # FireDrum Email Marketing User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 210 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 129 reviews (61%) - 4 stars: 57 reviews (27%) - 3 stars: 20 reviews (10%) - 2 stars: 2 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - Ease of Use,Excellent Customer Support,Affordable Pricing,Customizable Templates,CRM Integration integrates smoothly with platforms like Salesforce, Zoho - It's great to have a lot of features with a simple-to-use service with customer support available when you need them. - My overall experience with FireDrum Email Marketing was positive, especially as a small business user. ### Most mentioned cons - the option to remove it has a "setup fee" in addition to the monthly cost, WTF ? - they canceled my subscription one week in, I couldn't even send a single email... - Of course I've never gotten it and support is now ghosting me. ## FireDrum Email Marketing customer reviews Showing reviews 1-25 of 210 (page 1). ### email marketing - Overall rating: 5/5 - Reviewer: Ed T. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used unspecified for unspecified - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered We have been able to keep in touch with our subscribers and increase our online footprint. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ease of use and support are outstanding #### Cons nothing has been found that would disrupt our productivity --- ### Good system for email marketing and management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. communication is key with so many options for subscribers and FireDrum provides the tools needed to engage my audience on a regular basis while managing my list to its maximum efficiency and ROI. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to get started and fairly easy to use. Really good for a beginner and/or a scaling company whose revenue is growing month over month. #### Cons Nothing outstanding about Fire Drum. Pricey compared to some competitors for 10,000 contacts. #### Vendor response Thank you, We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist Replied September 2018 --- ### how to get opens - Overall rating: 3/5 - Reviewer: Bonnie S. - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used unspecified for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered I am trying to keep my name out there. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I am running about 40%-45% opens on my e-newsletters. Obviously, I would like 100% opens but I don't know how to have that happen #### Cons The options for the fields are limiting; e.g., the size of photos input are more or less set and can't really be altered. --- ### Great Email Builder to Make Professional Templates - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great customer service and support. Very responsive and always able to talk to real people. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The drag and drop email builder, Template Options, High Sending Limits, Deliverability, Customer Service/Support, and Affordability. #### Cons Would be ideal to have additional automation functionality. #### Vendor response Thank you, We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! We hope to be adding more automation features in the future. I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist Replied September 2018 --- ### FireDrum Email Marketing Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Communication. we use it as a newsletter and reminder prompt. It works great to advise members quickly and without the added cost of paper and postage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Great flexibility and tailoring of design in emails that you can send. I was able to get a very professional look on my own with little design experience. #### Cons Managing members. I would like to delete members who are older and no longer relevant to email. #### Vendor response We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! You can deactivate members that you feel no longer use email to assure they wont get another send. I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist Replied September 2018 --- ### Good bang for the buck - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Cost efficient and streamlined, it does exactly what it says it does #### Cons not as complex or capable as other more costly services --- ### Time saver, great value - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had terrible time in the past trying to do proper email blasts always missing or sending correspondance twice by mistake. Now is a breeze. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very user friendly, top notch customer service, easy to manage #### Cons Don’t have anything that I personally had issues with. #### Vendor response Thank you, We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist Replied September 2018 --- ### Email Marketing - Use FireDrum - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Making marketing a more efficient process and the ability to “share” the tasks with other when important messages or marketing campaigns need to be sent at specific times. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use ... very logical way to set up emails, test them, and send. Dashboard is clear, easy to navigate #### Cons Not sure of using specialized lists... for example if you want to send to “newest” emails. or send a note to those who have not been active for awhile --- ### Wow how this helped our Beta Program - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Motion Pictures and Film - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have looked at HubSpot great and Firedrum, both fit in different places to get the word out about your product or services. The templetes get us to the spot and focus us on different clients not just a blanket email campain. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros We like the features it adds that were so expensive in the past. Like how many contacts per month you slide the bar and add more bits and come up with a cost, even the free account we use allowed us to get started up to the limimt then grow from that point. #### Cons still working with the features but over all the software does what it says send email campains from mobile --- ### s - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used other for free trial - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. On the whole very good with some exceptions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like most about this software its ease of use. #### Cons I liked least about this software its originality. #### Vendor response Thank you, We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist Replied September 2018 --- ### FireDrum Took My Marketing to the Next Level - Overall rating: 4/5 - Reviewer: Betty W. - Industry: Education Management - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Outlook and you can't send out to over 50 contacts at a time. I have grown to nearly 600 contacts and need to be able to do my marketing effortlessly and FireDrum does that for me. Also, I own a real estate licensing school and tell all my students about FireDrum... hope you are getting a lot of business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that my campaigns are always available to change for the next class I am offering. I very seldom have to create a new one. However, now that I know how to create them, I can do so in very little time. #### Cons It is not the software... it is the lack of customer service on the weekends. A a sole proprietor I often set my marketing up on the weekends and if things go a wry I have to wait for help. Maybe that has changed because, frankly I haven't have any issues for some time now. On the upside of that, once issues are discovered they are correctly quickly. #### Vendor response Thank you, Betty, We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! I am sorry to hear about the lack of service on the weekend and I wanted to let you know that I will mention this to the support team. I also wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist Replied September 2018 --- ### Best email marketing solution i've used. - Overall rating: 5/5 - Reviewer: Brain T. - Industry: Mechanical or Industrial Engineering - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Non-Profit Discount, Volume Discount, Drip Automation, Mobile Friendly Editor are all great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've used other email marketing tools for various reasons over the years, but still always come back to FireDrum's email marketing tools and advice about best practices. We, finally took the plunge a year ago and moved all our subscribers over. The email editor and template manager is so easy to use. The contact management is also advanced but easy to use. #### Cons Limited automation options nad no transactional options. Although they said these will be avaiable soon. #### Vendor response Thank you, Brian, We are so happy to hear that you've had a positive experience with us! We hope that you can use FireDrum for all of your marketing needs. I wanted to let you know that I'm currently scheduling account reviews to help with open rates, clicks, and deliverability. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist Replied September 2018 --- ### The Best Kept Secret in Digital Marketing - Overall rating: 5/5 - Reviewer: Duke M. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. FireDrum offers a powerful tool for email marketing with all the bells and whistles you need, in an easy-to-use platform. Their reports are very useful and tell you everything about your campaigns. However, their most awesome advantage is their support to their clients. Nobody, not even the big names in email marketing, come even close to the support FireDrum provides. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Easy to use - Detailed reports - Great features - Awesome support #### Cons - Not well-known in the industry yet --- ### I could not ask for more! - Overall rating: 5/5 - Reviewer: Karen E. - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Professional service, always looking for a way to improve my internet presence...which means I look better. Thanks Firedrum! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Accessible #### Cons Don't have any #### Vendor response HI Karen, Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524 Best regards, Daniel Anzalone Replied February 2017 --- ### Never let us down - Overall rating: 5/5 - Reviewer: Howard F. - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have used the Firedrum team for 10 plus years and they have always exceeded our expectations. Customer service and a product that works is a winning combination. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is simple enough that I can use it. That's a much bigger statement than you may think. #### Cons No Cons from our side #### Vendor response Hi Howard, Thank you taking some time to leave a review! We appreciate the feedback. It's always a pleasure to work with the team at Community Tire Pros and Auto Repair. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing www.firedrum.com Replied February 2017 --- ### Glad I made the Switch! - Overall rating: 5/5 - Reviewer: Kalin D. - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I recently switched from a large, nationally known email marketing provider. I initially made the decision based on the savings, but since making the switch, I could not be more satisfied with their all around products and services! From excellent customer service and attentive support staff to the impressive features and advanced reporting options--I can't say enough good things about FireDrum! I'm just getting my feet wet, but I can't wait to really dig in and get the most out of their services. Keep up the great work! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features and functionality are second to none, and at half the price of competitors, it's a no-brainer! #### Cons It's not necessarily a con, but the interface for creating emails. I'm just not familiar with all the options and features yet (since I just switched to FireDrum), so for now, creating emails is a bit more time consuming. But I'm sure as I work with the software more, I'll get more comfortable with it. Honestly, the flexibility of the software is a plus . . . just maybe not when you're a "newbie"! #### Vendor response Hi Kalin, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketin Replied February 2017 --- ### Satisfied customer - Overall rating: 5/5 - Reviewer: Christina F. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been extremely satisfied and pleased with the ease of use and comprehensive functionality of the program. Since my company is multi-dimensional, there are several employees who use FireDrum for various aspects of our email marketing, and to date we have had no complaints and our open rate and click rate has increased by at least 20% across all campaigns. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Functionality and ease of use. #### Cons It's not cheap, but absolutely believe it is worth the investment. --- ### Fire Drum is a great value for small business - Overall rating: 4/5 - Reviewer: Rich B. - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We contact our customers via email about every two weeks. FireDrum is an affordable solution for us. It is easy to learn and use, and any problems are easily fixed just by searching on their site. We have not yet had to contact them with any issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, affordability. #### Cons I really do not have any negative issues with this software #### Vendor response Hi Rich, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing Replied February 2017 --- ### FireDrum ... Automation & Email Marketing that Works for You - Overall rating: 5/5 - Reviewer: Sherry A. - Industry: Medical Devices - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have worked with and recommended FireDrum marketing for more than a decade. They are professional, fast and experienced. From the top-down their level of service is amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Scalability & Functionality #### Vendor response Hi Sherry, Thank you for leaving a review! Let us know if you would like to schedule a time to review your email marketing. Send me an email at daniel@firedrum.com or call me at (480) 699-1524 Best regards, Daniel Anzalone Replied February 2017 --- ### Happy Customer - Overall rating: 5/5 - Reviewer: Roger B. - Industry: Legal Services - Product usage: Used weekly for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Been a long time customer. Very rare I have had a problem. Any issue at all... customer service is top notch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use #### Cons None #### Vendor response Hi Roger, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing Replied February 2017 --- ### Great Product - Overall rating: 5/5 - Reviewer: Lyle W. - Industry: Construction - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was Easy to use. The software was simple. #### Cons it was a little pricey for me. I would like to see some trial products. #### Vendor response Thank you for the review, Lyle! We do hope that FireDrum is best suited to fit all of your email needs. I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates. If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524 Thank you, Alex Goerner Marketing Strategist Replied September 2018 --- ### Great company, easy to use with quick responses - Overall rating: 4/5 - Reviewer: samantha f. - Product usage: Used unspecified for unspecified - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I started using Firedrum about a year ago and it's been great so far. If I have any questions, they are quick to get back and assist. I wish there were more options, like more font choices and interactive media to use on the email templates but it's a great tool besides that. Adding members is swift and easy to find because of the categories. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of use #### Cons Needs more options in the email template #### Vendor response Hi Samantha, Thank you taking your time to leave a review! We appreciate the feedback. Email fonts are more limited than web fonts because not all email clients have the same font sets. We have a selection of fonts we know will appear the same in all email clients. Let me know if you would like to schedule a time to review your email marketing, and possible solutions to put in fonts you want to use. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing Replied February 2017 --- ### The BEST customer support around - Overall rating: 4/5 - Reviewer: Jennifer V. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. GREAT CUSTOMER SUPPORT! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Honestly, if it weren't for the fantastic customer support team I would not be using this product. I had so many questions and concerns, but they have been there every step of the way. #### Cons Due to the great customer support, there is nothing that I have really disliked thus far. There is a learning curve, but doable. --- ### I love working with FireDrum - Overall rating: 5/5 - Reviewer: Heather S. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Working with them for over 4 years.. customer service is stellar. I have recommended them to several clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Hi Heather, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing Replied February 2017 --- ### Gets the word out - quickly and efficiently - Overall rating: 5/5 - Reviewer: Andy B. - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This product has all the features you need and steadily improves over time. And, it isn't bogged down by a lot of "extra" stuff. That makes it easy to learn and use on a regular basis. We've been using it for years, after leaving CC due to high cost and complexity - and are very happy with the result. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Vendor response Hi Andy, Thank you taking your time to leave a review! We appreciate the feedback. Let me know if you would like to schedule a time to review your email marketing. Send an email to daniel@firedrum.com or call (480) 699-1524 Best regards, Daniel Anzalone FireDrum Email Marketing Replied February 2017 ## More reviews [Next reviews](https://www.softwareadvice.com/email-marketing/firedrum-profile/reviews/?page=2) --- FireDrum Email Marketing Reviews, Pros and Cons - 2026 Software Advice