MoonMail

RATING:

4.5

(133)

About MoonMail

MoonMail is a cloud-based email marketing tool suitable for small to midsize companies in all industries, particularly marketing agencies, designers and developers. Key features include configurable email templates, email automation and reporting. Users can configure built-in email marketing templates using a drag-and-drop editor. Templates can include email-validation features and interactive email headers. MoonMail also provides automated email bounce management, complaint tracking and spam reports. The software operates using Amazon AWS, but an Amazon AWS account is not required to use MoonMail. Users can also import data from MailChimp. Support is available in several languages. Pricing is per month.

MoonMail Pricing

Free: 30 campaigns a month, 10 recipients per campaign Professional: $19.99 + $0.05 USD every 1,000 emails sent. Amount of emails is rounded up to the nearest 1,000, starting from $4.99. Subsequent pricing is dynamically calculated based on your Account's Reputation.

Starting price: 

$59.00 per month

Free trial: 

Available

Free version: 

Available

Reporting

MoonMail Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for MoonMail

1 - 5 of 132 Reviews

User Profile

Michele

Verified reviewer

Financial Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2018

MoonMail set up and learning curve is very fast

I can finally have a fast email marketing software at an affordable price tag

PROS

Set up is fast Usability Price tag Design Support Comparation charts for alternative services Explanation of all point of strenghts Functionalities

CONS

Can't find so far one but it might lack some integration with other softwares and don't know people using it so I cant collect other feedbacks now

Vendor Response

Thanks!

Replied October 2018

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

1

Reviewed September 2018

Moonmail Review

For generalised email campaignits good

PROS

It's ease of use. Its simple and very eficient

CONS

There are no remarketing features in this software. Unable to track who opened or clicked the email. There is no exclusion list feature. Segmentation feature is also very weak. cant segment region specific emails. The template option selection is less as well.

Vendor Response

Thanks!

Replied October 2018

Apeksha

Events Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed September 2018

Not Satisfactory

PROS

The software is easy to use and creating templates is much easier compared to other platform.

CONS

The software has too many bugs. It automatically switches you to their free plan so you cannot send any campaigns. This keeps happening to my account at least thrice per week. I also faced an issue where my DKIM and domain verification settings were automatically erased twice resulting in a lot of down time. The Support team is slow to response and often unhelpful. The analytics features are not at par with other softwares such as Mailchimp, which is much cheaper.

Vendor Response

Thanks!

Replied October 2018

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

So far So good

PROS

I've been using MailChimp for the longest time and never really questioned anything until I recently saw the amount I was paying especially for having a business that grows with very little margins, paying over /month for emails is ridiculous. Let's see how this will compare overtime.

CONS

Well again, I haven't really been through everything so I can't really give you cons yet but I'm sure I'll find a few like the fact that it tells me and then on no that's for the yearly payment, sneaky shit like that, makes no sense, instead of tricking users reward them, if they go for a year they get a 20% discount, makes a lot more sense.

Vendor Response

Thanks!

Replied October 2018

Majid

Information Technology and Services, 2-10 employees

Used daily for free trial

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2018

Ease of use

PROS

user-friendly environment. value for money very fast activation. very useful for anyone who is HTML master

CONS

The editor could have more facilities. it's not a good choice for marketers who don't know HTML. it could have better editor.

Vendor Response

Thanks!

Replied October 2018