All BrandMail Reviews
1-25 of 79 Reviews
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Nathan
Verified reviewer
Civic & Social Organization, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Local Nonprofit Steps Up Branding Game
Before BrandMail we had to depend on individual staff to update signatures and any promo banners which I felt like we were asking them them to change/update on a weekly basis. Now with a few simple clicks on the back end signatures are updated, banners added/removed and I don't have to bother our staff to make them. This service has streamlined our email branding and I don't have to worry about who has updated their signature and who hasn't. BrandMail has saved me so much time because everything is automated and all the staff have to do is click the sync button (if I forgot to push a manual update). Their customer service is top notch and I feel like an individual and not just another "client". I am more than a client with BrandMail and BrandQuantum, I feel like myself and our agency are part of their family. BrandMail has allowed me to focus more on fundraising, engaging our community and helping end HIV in our community!
CONSSo far there isn't anything we don't like about the software. Any issues we have the team at BrandQuantum helps us work through them to get them resolved quickly.
Reason for choosing BrandMail
We chose BrandMail and BrandQuantum because of their pricing, customer service and responsiveness to my inquiry and questions. Their attention to detail is top notch and I am just blown away by their dedication and passion to helping nonprofits and other companies with their brand. I plan to tell all our partner agencies about them and encourage them to also join.
Vendor Response
It has been an absolute joy to support you and your team, Nathan! Keep up the wonderful work that you do, and we will always be here to lend a hand in whatever way we can. So pleased BrandMail could play a role in the meaningful work that you do ;-)
Replied December 2021
Philippe
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Email management done right
Just fantastic and easy to manage and maintain.
PROSCentralised control of ALL our signatures in the same back-end as BrandOffice has made the management of content and assets that much easier where they are shared. No user can make their signature pink and Comic Sans anymore and we can control our campaigns at a granular level. The two BEST parts for us are the analytics on usage and deep dive data on the emails sent, and the BrandMe page. We have seen very many click throughs to BrandMe which means people are storing our contact information and having a great experience doing so.
CONSHonestly, similar to BrandOffice, no cons at this point.
Reason for choosing BrandMail
We found that apples for apples Rocketseed could not deliver the depth of functionality nor could it match the price based on this. We also contacted customers using Rocketseed to unpack their experience in our investigations.
Vendor Response
Dear Philippe, thank you so much for your great insights on BrandMail and we are so pleased that you have been able to get such value from our application. We look forward to you working with us and helping us test all the new features we have in the pipeline.
Replied June 2020
Mpho
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
JSE happiness
Great experience
PROSProven and tested and works well with microsoft
CONSthe orientation and sometimes outlook will not operate as Brandmail has not updated
Reason for choosing BrandMail
The functionality for branding consistency as well as improve efficiencies with content inserts and templates.
Reasons for switching to BrandMail
needed a system with support as well as good features like email signature marketing capabilities.
Vendor Response
Such a privilege to work with one of the top stock exchanges in the world. We know the importance of security, as well as the strict policies and requirements, and are so pleased that BrandMail has met these requirements. Mpho, our new versions now allow for sending whilst syncing - we know you'll love that! ;-)
Replied December 2021
Danielle
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Game Changer!
Our experience has been great! From our first meeting through training it has been a pleasure. Everyone we've worked with at BrandMail has been kind, helpful, and easy to work with. They are not just a business - they know what they are doing and know their product very well.
PROSBrandMail is truly a game changer for businesses. We shopped pretty much every email signature company and ended up here. They offer an amazing product that truly serves a benefit to your business. The idea is to work smarter and not harder. BrandMail is exactly that. It allows you to spend real time on your work rather than the technicalities that keep you away from completing the task.
CONSNothing! There is nothing that I don't like.
Reason for choosing BrandMail
They offered the package for the price. They had more benefits that would be a great resource for our business.
Eben
Telecommunications, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Excellence in Service
From the onboarding, there was always communication between the technical and the client, we love the response times when we do have questions, they were answered fast
PROSThe signature features are incredibly up to point, think the key feature is that our emails signatures are ALWAYS showing up correctly, if we need to edit our signature we can do so with ease
CONSThere is nothing we don't like about this software, It just works the way it should and intended to be
Reason for choosing BrandMail
The interaction from the sales department, and the turnaround time
Victor
Information Technology and Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
You can send a Email or you can send a REALLY GOOD email
Simply to implement Solves a lot of problems ( cohesive communication outside) Is there but you are still concentrated writing your Email And the best part is the support.
PROSThe Software is very easy and intuitive to use. The usability is just perfect. You don't need to be a IT guy to use it. And the best feature of this software is that the people behind it have made it with love and you can see that when you will get it touch with them.
CONSUntil now nothing is really missing. I'm very happy to see the Apple version soon :)
Reason for choosing BrandMail
It's not just a email signature, but the email signature with more features that understand corporate branding.
Vendor Response
Dear Victor, you are not just a great customer but also a partner. Your level for expertise when analysing solutions is obvious and hence you were able to fully recognize everything BrandMail has to offer. We appreciate all your input and look forward to working with you for a long time to come!
Replied December 2020
Juan-Pierre
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Easy to install within the organisation and easy navigation through the admin console to setup
Easy to use, everything was there within the outlook add-in
CONSThere was no Cons in using this application
Reasons for switching to BrandMail
Moving to 365, was a challenge getting rocket seed working, once brandmail was implemented all was easy to use and operate
Vendor Response
Dear JP, thank you so much for your review of BrandMail and for being such a pleasure to work with!
Replied May 2020
Jakob
Automotive, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Perfect for everyone
Fast and nice support. Allways there to help you and in case, something isnt working, they fix it quickly.
PROSIt is easy to use, easy to install and i works just perfect on every Computer in our organisation.
CONSNothin. Time by Time new features where implemented. You wont miss these untill you used them once.
Reason for choosing BrandMail
I didnt recive an answer of this company and BQ answered in under 10 minutes.
Andre
Financial Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Best Mail Signature Software
Great experience, great onaboarding and simply works
PROSVery easy to setup and use. Software is intuitive and works great
CONSNo issues to report No shortcomings in the software
Reason for choosing BrandMail
Great marketing team that was patient, informative and provided step by step assistance. The software is easy to setup and rollout
Melissa
Verified reviewer
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Professional and Efficient
The experience has been very positive. The product achieve the purpose we make use of it for and Paula, Simon and the rest of team are always so helpful and efficient.
PROSBrandMail allows for Professional displaying of our brand and creates uniformity across all staff. The look and feel of the brand is now uniform for the whole company and with the use of Mail Templates, our communications to clients are also now professional and uniform.
CONSThere is currently no downside to using BrandMail, in my experience. It is easy to use and all staff know how to use it with ease. Very low maintenance as well.
Hannah
Verified reviewer
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Amazing Experience
The ability to have the signature attached to mobile devices
CONSMac users unable to see the signature on their screen before sending
Reason for choosing BrandMail
Customer service was incredible, [SENSITIVE CONTENT] stepped us through the whole process
Aaron
Financial Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Unparalleled Customer Service with a MUST HAVE PRODUCT!
Open your dictionary and find Customer Service, there you will find BrandQuantum. I can only speak no less than volumes to the level and degree of customer service BrandQuantum provides. They are unmatched to any experience I’ve had before. They are killing the game, I mean the ratings speak for themself. To put it into perspective, I am a startup who has only begun to dabble with Microsoft’s interfaces, they take the techwork and guesswork right out of it which is exactly what I needed. But hold on, it doesn’t stop here, the customer service isn’t the only golden goose here. Let’s talk about the product itself, I was pulling my hair out trying to format some funky signature that would appear at least somewhat consistent across different platforms and let’s face it, the only way you get that is by sacrificing quality, branding, and identity. What they provide not only rectifies that but offers so many unique branding capabilities. For all you start-ups, BrandQuantum is a no brainer must have, hands down. I told Paula as a start-up, we don’t have a lot to offer but the least we can do is provide clean, clear and consistent communication. Simon and Paula, y’all saved my hair, thank you so much!
PROSPainless integration, world-class customer service, and consistently delivered signatures with massive scalability.
CONSI cannot speak to one thing about the product or service that I may fault.
Vendor Response
Thank you for your kind words, Aaron. It has been an absolute pleasure to serve you!
Replied April 2023
Destiny
Public Relations and Communications, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Consistently branded emails every time
BrandMail combines branding expertise with an easy to use software solution that delivers professional, on-brand emails with beautifully designed email signatures. A great benefit for me is being able to see my email signature on every email before I send it, which means my emails don't get blocked by recipients spam filters and every email I send aligns to the brand standards. I love my BrandMail signature.
CONSNo cons experienced as the software is seamless and integrates into Outlook so well.
Vendor Response
Whether it's one person or a thousand users, the consistency challenge is the same for everyone. So pleased that BrandMail can give you the peace of mind of knowing that your signature will look 100% consistent across devices.
Replied December 2021
Susan
Financial Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Great email software
Overall experience has been fantastic, the product is efficient and effective and the maintenance of it is easy.
PROSThe easy way that you can change the design of an email signature to change the brand as is rquired. At the click of a button you can have a newly branded signature without even doing anything as a user.
CONSThe only thing I don't like is that you can't click on the signature and be able to call or email directly from the link there.
Vendor Response
Thank you, Sue! It has been quite amazing to work on 3 brand visual language changes in this environment. With each upgrade it just gets easier and easier. To now start seeing the dashboard stats and performance of your campaigns has been the cherry on top!
Replied December 2021
Joyce
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
BrandMail - Good for Business
I think its a terrific product.
PROSThe software is customizable and has created a unified look for our staff emails. I like the ability to have a staff photo and bio for individuals who don't know us already.
CONSIn the first few months of our integration with this software, auto updates were slow. But this problem has been corrected.
Vendor Response
Dear Joyce, what a happy surprise to see your wonderful review! We LOVE working with you guys and are so pleased that we've been able to help the organization. We are so proud to be associated with the work you do. Your email banners are amazing! Thank you for the opportunity of working with you ;-)
Replied March 2023
Fergus
Human Resources, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Review of BrandMail | ManpowerGroup South Africa
BrandMail’s permission-based functionality gives departments and specific employees access to information according to their roles which means that they only have permission to access the information they need to perform their job function. Their customer-support is peerless, and they really do provide peace of mind..
PROSWith BrandMail, ManpowerGroup SA’s employees can access standardised communications that is easily accessible from within Outlook and employees know that they have access to communications that are compliant and on-brand.
CONSThere really is absolutely nothing that we don't like about this product.
Reason for choosing BrandMail
Design and functionality. Customer support
Vendor Response
Thank you so much, Fergus! We really appreciate your feedback on BrandMail and all your insights to help us improve our product features and enhancements. It's a pleasure to serve ManpowerGroup SA.
Replied May 2020
Kayla
Civil Engineering, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Absolutely Fantastic
It was a game changer for us finding BrandMail, we are small family business who are expanding and growing. Elements of the business required updating such as marketing campaigns, signature and logo. Brandmail was our solution. This package allows you to get great advice and brilliant designers to help you create what you would like for your company. [sensitive content hidden] were fantastic to deal with, great customer service and outstanding advice. Everything was done in good time and the actual product/service was easy to implement. Since joining we have had a few questions which have also been answered swiftly. I would throughly recommend Brandmail. We will be looking to work with Brandmail again upgrading other systems.
CONSWe have no complaints about Brandmail everything has been brilliant.
Rudi
Verified reviewer
Financial Services, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Maintaining a Professional Brand directly from your E-Mail Client
The direct integration within Outlook allows the whole Business Unit to send excellent looking email that presents the Company brand in a professional manner. Long gone are the days when each user had to set their own signature within Outlook, having to edit HTML files and burdening the Helpdesk with instructions. As the signature is dynamic, it attracts attention from the receiver.
CONSInitial Sync is extremely long due to the size of the library of files that needs to be downloaded. During the sync the Outlook is unusable, initial sync should be able to be performed in the background.
Sihle John
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
i-Chain & BrandQuantum Marriage for The New Ages
Nothing but the best professional and courteous as well as experienced filled demonstration of the product by the BrandMail team. It is what captivated our love and interest for the product.
PROSAll Features demonstrated by the Awesome BrandQuantum team were all value adds that we shall use as i-Chain.
CONSNone to report on at the present moment as we are still riding the awesome journey.
Reason for choosing BrandMail
When you have met the best in the market nothing requires it to be compared to anything. It has proven to work and the results will bare the fruits that i-Chain is looking at reaping the rewards from.
Vendor Response
Thank you so much, SJ! May your business go from strength.
Replied April 2023
Penelope
Verified reviewer
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Review for BrandMail
offers an impressive range of customization options, allowing users to tailor their signature blocks to their specific needs.
CONSNothing, I don't have any negative feelings towards the product.
Wasim
Automotive, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
World class staff with emphasis placed on service.
Fantastic support team. Quick turn-around times and assistance on all enquiries. Always providing alternative solutions to alleviate pressure and get work done accurately and efficiently.
PROSThe ability to easily add or update new signatures. Upload static or rotating banners.
CONSNothing comes to mind at this moment in time as I have only positive feedback regarding the brandmail software and its usage.
Vendor Response
Thank you so much, Wasim! We love that you leverage the survey functionality too and are able to collect all the positive sentiment from your customers using BrandMail.
Replied December 2021
Phil
Wholesale, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
BrandMail Signatures
Consistent Signature design for all users Ease of Deployment even for multiple users within Outlook Brand Me page with Information & Contact details Excellent customer service
CONSHaving used this product for the last few months, I have nothing negative to say
Reason for choosing BrandMail
Our own research showed that Brandmail was the most suitable product choice for us.
Vendor Response
Thank you, Phil! You have been such a gentleman during this roll-out. Your requirements were a little complex, yet you were so patient with us until we got everything working just right. We love our catch-ups and get so excited to see the team leveraging the many features!
Replied December 2021
Vutomi
Automotive, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
New User and Very Impressed
Overall the setup and usage has been great. We have only been using the software for a short period of time but so far, we are happy with the product.
PROSIt looks and feels well made. It is user friendly and very functional. It is already making a huge impact on company operations.
CONSNothing to report at this point in time.
Vendor Response
Dear Vutomi, thank you so much for your feedback! Your team has been a pleasure to work with and we are thrilled that you can leverage the survey functionality too in order to ensure top-notch customer service.
Replied April 2021
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Fantastic product and support!!
BrandMail has provided us with an easy and scalable solution to manage our email signatures and templates. It also provides consistent, professional branding across the organization and we love the event and site advertisements we have included with our banners.
PROSEasy to deploy. Easy to use. AMAZING support team.
CONSNo complaints as of yet.
Damian
Accounting, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
BrandMail is Excellent
I love the ease of use as well as the user interface!
CONSI have yet to find anything I dont like about BrandMail.
Vendor Response
Thank you, Damian! It's been an absolute pleasure working with you. Watch this space for those feature requests you wanted ;-)
Replied July 2022