All AlertMedia Reviews
1-25 of 128 Reviews
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Kyle
Information Technology and Services, 201 - 500 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed April 2023
Great software and Support!
Travis
Hospital & Health Care, 201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Highly recommended for your organization and safety of your employees.
My organization uses AlertMedia to communicate efficiently in the event of an emergency. With our field teams spread out across the country, it is crucial to have a tool like AlertMedia as another digital and communication tool in our repertoire.
PROSI like that you can mass communicate efficiently and effortlessly.
CONSThe automatic threat intelligence notification is in a different pricing tier, and I feel it should be offered in the base tier.
Reason for choosing AlertMedia
AlertMedia had a wonderful presentation and seemed to fit our company's needs more than the competitors. Also, the pricing was much more reasonable.
Vendor Response
Thank you for your review, Travis! We're so happy to hear that you find using AlertMedia effortless and that it helps you keep your dispersed employees connected.
Replied October 2022
Glenda
Medical Devices, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Steady partner
It has been a good experience. The responsiveness of our rep, [SENSITIVE CONTENT HIDDEN], has really made the difference.
PROSIt's an easy tool to use and I like the notification results information
CONSI could use a face lift. Looks a bit dated. Some functionalities could offer more detailed or customized usage.
Reason for choosing AlertMedia
At the time the functionality appeared more user friendly
Reasons for switching to AlertMedia
It was not an easy product to use product, unless you used it every week. Voice translation poor.
Vendor Response
Thank you for leaving us a review! We are glad to hear you find our software easy to use and have had a positive experience. We are constantly releasing new features and capabilities in AlertMedia. Coming soon are some very exciting updates to the dashboardwe will have your Customer Success Manager reach out with more information.
Replied March 2021
Fred
Sports, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
Customizable!
We have been able to establish a robust mass notification solution.
PROSWe found AlertMedia to be a flexible solution to our mass notification platform, where we needed to create specific messaging for distinct groups for high frequency messaging and reporting-- we were able to develop and implement the adequate solution with ease.
CONSAt times, there are many layers to look at and even though we can sort these out, the dashboard tends to get busy at times.
Reasons for switching to AlertMedia
Ease of use.
Vendor Response
Thank you for taking the time to leave us a review! We are glad to hear your experience has been positive and appreciate your feedback on the dashboard; our goal is to keep it simple and actionable. Your customer success manager will keep you updated on exciting changes happening this year!
Replied February 2021
Tova
Writing and Editing, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Recommend AlertMedia
Ease of use, does not require significant training.
CONSEvent pages did not work for our population and the way we configured the system.
Linna
Airlines/Aviation, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Worth It
AM gave me several months free to try them out, then gave me a really good deal for the rest of the year. They've been patient with our user increases, our technical questions, and our implementation process. Everyone there has been supremely helpful and if they don't know an answer they get someone online to help. The customer service side of it has been phenomenal.
PROSI've been using mass notification systems my entire career, and what I like most about Alert media is the ease of use, the simple interface, the customization, and the multiple paths to communicate. The Threat Map being a free service was a selling point to me, because other companies required us to pay a significant amount of money extra for that feature. My favorite feature though is the fact that I can see in real time what devices were unable to receive my messages. This lets me know the fidelity of my data, if someone may be in a place where their phone isn't working, or if I have to use alternate methods to contact that individual. That feature, the map, and the price were what made me choose AM.
CONSI would say that API is a bit cumbersome at times, but other than that I have no complaints.
Reason for choosing AlertMedia
Cost to features ratio was great... significantly more bang for your buck. The free threat map and the feature that allows us to track issues with outgoing messages.
Lori
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
User Friendly/Intuitive mass communications
Very positive, a great help during our cyberattack
PROSIt is fairly easy to teach new staff how to send messages for their departments and easy to set up user groups.
CONSExpensive, frequently have to remind staff how it is NOT to be used
Reason for choosing AlertMedia
Best user interface and competitive pricing for the features needed.
Reasons for switching to AlertMedia
Everbridge was ridiculously expensive and not very intuitive for new users to learn. Also, during our 3 year contract period we were assigned a revolving cast of "account representatives" , few of whom had any idea of who we were or what were our needs.
Mike
Security and Investigations, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Strongly recommend AlertMedia
I couldn't be happier with our overall experience with AlertMedia.
PROSThe ease of use for our team and how seamless the process was to get everything up and running.
CONSThe lack of creating multiple public pages.
Reasons for switching to AlertMedia
We were looking for a Mass Notification System that was user friendly.
Christine
Insurance, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great Value for the Money
Our company was looking for a solution that was a good value, easy to use, a great mobile app and something that had templates. AlertMedia delivers on all these areas.
PROSThe ability to communicate with our employees at the same time using text, phone and email options. The mobile app is easy to use and in case of emergency is critical to communicate with the whole company at the same time. The templates are easy to set up and would be essential if there is an emergency.
CONSAlertMedia does not have any futures I don't like.
Jennifer
Higher Education, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
AlertMedia at the Cornell Lab of Ornitholgoy
We occasionally have need to temporarily close due to power outages, etc. Many of our staff have long commutes into work from outlaying areas and this allows instant notification of any closures. We do not have a PA System or means for broad announcements, so our staff has come to depend on AlertMedia notifications for any important, timely messaging from the administration
PROSI like the ability to communicate with all of our staff in a fast and efficient way, whether it be in the case of an emergency or building closure, etc.
CONSGenerally I can't think of any cons. I've been happy with the product, the customer service, etc.
Jason Paul
Hospital & Health Care, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
38,000 Employees — Hospital Mass Notifications
Best in the Industry. Every time I reach out to Customer Service I receive a response immediately and more importantly a fix to whatever my issue is. AlertMedia must be killing the competition in leading the ‘response’ metrics.
PROSSimple as 1-2-3. Login; select template; send notification.
CONSCurrently working with higher stakeholders. In my role I receive notifications for multiple hospitals. The way we currently have the templates setup when I receive a notification I don’t know what hospital (location) it is for. The template needs to ask automatically to select a campus prior to sending message and include it in the notification. Thank you.
Reason for choosing AlertMedia
Was not involved in decision. Thank you.
Reasons for switching to AlertMedia
Was not involved in decision. Thank you.
Shannon
Real Estate, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Hope you don't need it; glad to have it when you do!
Most importantly we can alert employees if our internet/servers are down. Prior to AlertMedia, we'd have to call them (not ideal) and couldn't use email (because the internet/server was down.) With AlertMedia: simple, single message (text to phone) and everyone is aware of the situation.
PROSSuper easy to set up and deploy to our employees. Really like being able to group employees by location, team, etc. Tool is easy to use, site is very navigable.
CONSWe haven't used it long enough for me to form an opinion about features I might like to see. So far there isn't anything I don't like about the software.
Reason for choosing AlertMedia
Sales rep was pleasantly tenacious, presentation was brief, simple and met our needs. Our dedicated account rep. is delightful, knowledgeable and easy to work with.
Vendor Response
Thank you for leaving us a review! We're glad to hear your experience has been positive and that AlertMedia has helped simplify your communications.
Replied January 2021
Christopher
Oil & Energy, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Powering through a Pandemic
Health questionnaires are done daily, and it has been a pleasure working with [SENSITIVE CONTENT HIDDEN] to solve our needs.
PROSAlertMedia was an under utilized platform prior to COVID. However, it had the capacity and capability to be used for much more. We found this platform to be an ideal messaging media to quickly have two-way communication in a variety of methods.
CONSThe only downside is the survey can only be a yes no answer format. It could be improved.
Vendor Response
Thank you for taking the time to leave us a review! We appreciate your feedback. When sending a survey notification, you can create up to 9 custom response options and even include automated follow-up messages depending on what response your people choose. We will have your Customer Success Manager reach out with more information.
Replied February 2021
Michael
Construction, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
A dispatcher's Life
The experience with AlertMedia is amazing. Like I said it cuts my time in half to get a message to over 100 people in minutes.
PROSThe software is a great tool to use for my job. I dispatch over 100 trucks with this software it cuts my time in half. I would call everyone give them the orders and then have to text them the orders so it didn't get forgot now I send one text and it calls them also.
CONSEverything I do with AlertMedia is perfect. There is nothing i would change.
Reason for choosing AlertMedia
It was the best option for are company.
Vendor Response
Thank you for taking the time to leave us a review! We are so glad to hear that we've helped cut down your time to communicate with employees in half!
Replied February 2021
Robin
Financial Services, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Easy to use, robust notification system
Our overall experience with AlertMedia has been positive. They are receptive to new ideas/suggestions and responsive to our needs.
PROSThe software was easy to set up and integrate into our network. The ability to create dynamic groups minimizes the amount of maintenance that is necessary. There are a variety of permissions available within the software so responsibility for notification isn't limited to a small group.
CONSThe software has limitations on what unique fields it can use when integrating information from our HR system. The primary field is email (which we know can change) so it would be nice if it could key off associate ID, etc.
Reason for choosing AlertMedia
Better fit for our needs at the right cost
Reasons for switching to AlertMedia
Easier to use
Vendor Response
Thank you for your review, Robin! It makes our day to hear that you find our team responsive to your needs and receptive to new ideas. Your valuable input helps us continue to innovate. We will share your feedback about custom fields with our product team.
Replied October 2022
Donna M
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Love AlertMedia!
WIHD uses AlertMedia daily for COVID contact tracing and to get a bead on our employees. We do quarterly drills, to be sure we have captured everyone's information, and use the notification system for inclement weather situations, and building issues. It was easy to set up, the support was, and is, incredible and ongoing....it was really painless!
PROSAlertMedia is easy to setup and use. The templates are incredibly helpful. It's simple, straightforward AND effective. The customer support is incredible!
CONSThe ability to schedule events was unavailable...until VERY recently and what a difference it made.
Vendor Response
Thank you for taking the time to leave us a review! We are so glad to hear your experience has been positive and that you are enjoying the ability to schedule recurring events.
Replied February 2021
Marc
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Covering California and Nevada
It has been good.
PROSThreat intelligence and assessment combined with mass notifications is a game changer for our industry.
CONSThe inability to provide updated info to the threat intelTeam when you have first hand knowledge of an incident.
Vendor Response
Thank you for taking the time to leave us a review, Marc! It makes our day to hear that you find our integrated emergency communication and threat intelligence solutions a game changer. Thank you for your suggestion—we will share this directly with our product team.
Replied October 2022
Richard
Health, Wellness and Fitness, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
AlertMedia Customer
I have used AlertMedia a lot to notify staff about snow storms , power outages and on local shootings. It is a very quick way to communicate with our roughly 350 staff members.
PROSI really like how we can setup different departments to send alerts. We can send to all 350 staff or select just nursing, marketing, facilities, ect. We can also send to all locations or just pick one or several of our locations at one time. I also like how we can tailor our message to an emergency like a power outage, snow storm, fire or just general information.
CONSI currently have no suggestions for improvement. I like it just the way it is.
Vendor Response
Thank you for taking the time to leave us a review! Getting the right message to the right person is critical during an emergency. We are glad to hear your experience has been positive!
Replied February 2021
Tara
Apparel & Fashion, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Have been grateful for this software over and over
A blessing over and over
PROSThe quickness we can reach our employees in different states is crucial. We also love the engagement of getting responses.
CONSnot a thing! We have had an amazing and consistent experience for the last few years
Vendor Response
Thank you for leaving us a review! We are so glad to hear that you've had an amazing experience and that AlertMedia helps you keep your employees connected across multiple states.
Replied February 2022
Clifford
Non-Profit Organization Management, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2022
Dependedable, Cost effective solution
Great value for the cost. A very robust solution to help our multi-site organization communicate more effectively with our employees.
PROSSuper easy to use with multiple templates provided. Easy to deploy with app. Great marketing materials provided by AlertMedia to help with deployment.
CONSSoftware has everything that our organization could need. We ha e over 17 different locations and love the ability to create customized groups .
Reason for choosing AlertMedia
Cost effective , nonprofit incentive pricing, robust features offered.
Vendor Response
Thank you for leaving us a review! It makes our day to hear that AlertMedia helps you keep your people connected across your many locations and also to hear that you found our deployment materials helpful.
Replied March 2022
Shawn
Computer Hardware, 501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
AlertMedia Review
Over all it was easy and we had no issues other than integration with workday and AD, but that was on our end, AlertMedia had the support that we needed, we just could seem to get all the sites to agree on one platform to sync all data.
PROSThe Software was very user friendly and the homepage looks very nice, the map is a nice touch and the listing of all the other potential threats is a nice thing to be aware of as well.
CONSThe templates were a little tricky at times as well as assigning admins to separate groups as well as the same groups.
Reason for choosing AlertMedia
Price and global coverage.
Vendor Response
Thank you for leaving us a review! Happy to hear our product is easy to use and you're finding value with our map to view threats in real-time. Please feel free to contact your CSM regarding admin capabilities as I believe we have a solution to your challenge.
Replied August 2022
Todd
Environmental Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Universal functionality
First rate service and functionality, with continual upgrading of features.
PROSIt is very easy to navigate, intuitive, and scalable to apply to a variety of program and organizational needs. Reliable and adaptable to a variety of contexts for use so makes it easy to evolve with business needs.
CONSNo complaints, the features keep increasing which is great.
Reason for choosing AlertMedia
Function, simple interface, scalable platform, price
Vendor Response
Thank you for leaving us a review! We are so glad to hear your experience has been positive.
Replied April 2021
Denise
Health, Wellness and Fitness, 201-500 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
AlertMedia To The Rescue
What I like most about this software is how easy it is to send out alerts to company wide or to department teams with the click of a few buttons. In the event of an emergency I feel confident that I will be notified quickly and effectively. This product was simple to integrate with our business and the support team is incredibly helpful anytime I have needed help.
CONSI haven't found anything too difficult to use or understand.
Vendor Response
Thank you so much for taking the time to leave us a review! We are glad to hear your experience has been positive.
Replied February 2021
John
Building Materials, 501-1,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Jordan Employee Communication
Excellent overall experience for us at Jordan
PROSWe use alert media to keep all our employees informed at the same time. we have 800 employees in 2 different states NC and GA. We have daily safet focus topics that can inform all our employees with 1 touch of a button. We also keep our employees updated on market conditions and weather conditions. We have alot of employees that do not have computers since we are a lumber manufacture. Alertmedia has helped us improve our communication and give every employee the same message. John Coyle
CONSNot sure we know how to use the complete software to help our company.
Reason for choosing AlertMedia
Price was better and seemed more friendly user
Vendor Response
Thank you for leaving us a review, John! It makes our day to hear that AlertMedia has helped you keep your widespread employees informed. We will have your success manager reach out to make sure you understand what is available to you in AlertMedia and how it can help your organization.
Replied October 2022
Chantay
Hospital & Health Care, 201-500 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Excellent Software, a Must Have Product
Alertmedia allows use to speak to the masses and respond accordingly when we believe we haven't reached a full cohort of employees. It's a critical part of our communications that has helped us to gain the trust of employees and the build the credibility we needed internally. The goal now is to use it far more to communicate our pressing communications needs.
PROSAlertmedia is intuitive, captures real time key performance indicators, and provides all the functionalities we need in an emergency software. The layout is clean and the instructions are clear. It's hard to make a mistake. It's as if the systems was built to catch errors, allowing users to forge through during an emergency or crisis with ease.
CONSThere are no cons to report at this time.
Vendor Response
Thank you so much for your review! We are happy to hear you have had a positive experience with us.
Replied April 2019