The setup process has been a disappointing experience.

Not sure how it will scale for a larger company. The are several things that could be annoying when you have to do it for hundreds of people.

The maintaince of employee files and compliance for a rapidly growing hi turnover team of 500+ employees.

We are still in the early stages but overall, the integration of Hero Payroll and Employment Hero will ultimately save us hundreds of hours a year.

I found the information and the ease to use is great for me as I can see a lot of information in one place. Staff find it easy to use.

Generally pretty good customer service. Email support can be a little slow at times.

Most likeable feature we found in the system for our organisation is the easy integration of our Bookkeeping software and the ability to import the payroll journal.

South West Community Transport have been using Employment Hero for 6 months now and it has improved our H.R. immensly.

Employment Hero also has so many great special features, and they keep adding to the platform to stay ahead of times and provide value to its costumers.

We are using it more and more to try and spark a passion and drive within the team, through recognition and a sense of appreciation.

It has made onboarding a very easy and paperless. Very supporting staff members, quick response to questions and suggest better way of operating.

Some of the reporting features are not as straightforward as they should be - such as not being able to report on multiple leave types.

There are quite alot of errors and minor features that make is quite hard to use.

Employment Hero is amazing. Not only does the software solve so many problems, the company taht manage it are continually delivering new functionality and services to help business owners & operators.

Too much emphasis is on knowing the hundreds of pages of instructions and features. Timekeeping apps (Clock Me In/Workzone) are simply terrible.

Fantastic, Its easy to use and has saved us time in Onboarding, Timesheets, Leave, Performance Reviews, Safety Reporting and much more.

The onboarding team were amazing. Very easy to get along and use the software.

Integration was easy from the beginning, easy to use which got my vote, definitely love employee benefits and recommend other employer to use, I’ve never experienced an app like this.

Sometimes it can be hard to navigate, but I can put this down to just still in training.

Navigation is easy and logical. Having all employee info in one place is fantastic.

Workflows are sometimes frustrating. Once you've moved on to issuing a contract, you can't 'go back' and change the contract without deleting the entire personnel file and starting again.

That made our cost centre reporting very easy and accurate.

Now that we have worked out the kinks, I'm very excited for how we can use Employment Hero.

Great product: good collaborative efforts, some room for growth.

I am still learning so there are many buttons I don't know what they do and so many places to find your communications. I get a little confused.

The tagging function between colleagues is very convenient. Overall, the interface is also very pleasant and easy to use.

Very user friendly and so helpful when you are managing a high volume of emails in a day.

On top of that, you would be able to see when a teammate was replying or typing under the email, which was a good way to know who was working on what.

It's very intuitive to talk with the team and get back to customers/prospects with an answer. A win win and great investment for company that works digitally.

I also personally love the ability to automate parts of our workflow using Zapier and the Front API — it's a real game-changer.

The modern UI and feature set are both great and this software is extremely helpful in executing our day to day communications through all of our customer-facing channels.

Shared inbox is  very useful to assign specific conversations or issues to the correct person to action. Templates and tags are also great to save time.

Seems like a decent platform but they ask too much trust in their pricing model, don't recommend.

I highly recommend Front for team-based customer service or support teams who can take advantage of shared drafts, comments, assigning threads, tags, and snoozing.

HOWEVER, the use of @ symbol is different than the other communication software we use (Slack). Can be confusing when using the two.

Front allows us to automate a lot of our communication and integrates seamlessly with our workflow systems. It has kept my team organized and efficient.

I use it to reply tickets for customers every day. It's a solid helpdesk and on par with the best helpdesk out there.

In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time.

When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.

This has been a terrible onbaording process, terrible. Zero support, everything is by email and comitments made were not follwoed through.

Terribel support and onboarding proces. The handoff from sales to cusotmer supprot has bene horrible.

In addition, it does have trouble loading every once in a while, and requires a hard reset.

Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

Australian Dollar

Employment Hero is a cloud-based human resource management (HRM) system for small and medium businesses on the up. The solution helps manage the entire employee lifecycle, with modules for recruitment, onboarding, payroll, time and attendance, people management and more. 

Employment Hero’s features include a suite of up-to-date policies written by employment experts and employee self-service functionality that allows employees to easily request leave, view payslips and timesheets and edit personal or banking information. 

In regard to recruiting, Employment Hero offers an Applicant Tracking System which can help you post your open role to popular job boards with a single click, easily schedule interviews and move applicants seamlessly through the recruitment process. 

Employment Hero’s payroll tools can automate the complex payroll process and reduce the risk of error. Instantly calculate contributions, generate accurate reports and take care of workforce planning with helpful time and attendance features - all in one simple place.

LongDescription

Commenting/Notes

Real Time Analytics

Engagement Tracking

Employee Management

Leave Tracking

Messaging

Surveys & Feedback

Asynchronous Learning

Status Tracking

Course Tracking

Employee Onboarding

Organizational Charting

Employee Benefits Administration

Time Tracking

Course Management

Performance Management

Customizable Reports

Document Storage

Vacation/Leave Tracking

Activity/News Feed

SCORM Compliance

Shift Swapping

Employee Directory

Rewards Points

Task Scheduling

Ad hoc Reporting

Electronic Signature

Employee Reward Programs

Variable Workforce

Applicant Tracking

Job Description Management

Attendance Management

Incentive Management

Attendance Tracking

Timesheet Management

Approval Process Control

Knowledge Management

Bulk Reference Request

Peer-to-Peer Recognition

Mobile Learning

Resource Management

Sick Leave Tracking

Blended Learning

Calendar Management

Goal Management

Collaboration Tools

Labor Forecasting

Bonus Management

eCommerce Management

Template Management

Compensation Plan Modeling

Manager-to-Employee Recognition

Employee Self Service

Certification & Licensing

Self Service Portal

Certification Tracking

Deduction Management

Audit Trail

Employee Time Tracking

Time Off Requests

Mobile Access

Orientation Workflow Management

Mention Management

Skills Tracking

Survey/Poll Management

Compliance Management

Real Time Data

Recruitment Management

Performance Metrics

Training Management

Review Cycle Tracking

Built-in Course Authoring

Overtime Calculation

Salaried Employee Tracking

Performance Review Management

Self Assessment

Ongoing Performance Tracking

Real-Time Notifications

Screening Services Integration

Online Applications

Wage Garnishment

eLearning Companies

Time & Attendance

Workflow Management

Tax Compliance

Nominations

Budgeting/Forecasting

Time Off Management

Customization

Activity Dashboard

Alerts/Notifications

Employee Database

Reporting & Statistics

Check Printing

Reminders

Time & Expense Tracking

Automated Scheduling

Academic/Education

Employee Handbook

Employment Hero offers 4 price plans:

Free: $0
Standard: A$7 per employee/month
Premium: A$10 per employee/month
Platinum: $14 per employee/month

Payroll Standard: A$4 per employee/month
Payroll Premium: A$6 per employee/month

Add payroll for an extra A$4 per employee/month or add rostering/time & attendance/modern award interpretation for A$2 per employee/month.

Prices are in AUD.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

Employment Hero

Live Online

Webinars

Documentation

Videos

US Dollar

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.

Support Ticket Management

Real-Time Analytics

Signature Management

Quality Management

Meeting Management

Email Monitoring

Multi-Channel Management

Two-Way Audio & Video

Text Analysis

Activity Tracking

Shared Inboxes

Customer Segmentation

SMS Messaging

Video Chat

Customer Service Analytics

Workflow Configuration

Real Time Editing

Order Management

Single Sign On

Calendar/Reminder System

Rules-Based Workflow

Communication Management

Brainstorming

Customer Database

Call Recording

Automated Routing

Assignment Management

Call Center Management

Shipping Management

Batch Communications

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Email Templates

Email Distribution

Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually)

Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually)

Scale: $99/per user/per month for minimum 10 users.(billed annually)

Employment Hero vs Front

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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