TeamSense

RATING:

4.6

(15)

About TeamSense

TeamSense is an attendance management and employee communication tool built for an hourly workforce. It is a mobile-ready platform that engages hourly teams through text messages. TeamSense enhances the hourly worker's experience by providing capabilities such as employee engagement surveys, a mobile self-service portal, text recruiting, and more. Multiple languages are supported.

TeamSense Pricing

From $3.00 / active user / month

Starting price: 

$3.00 per month

Free trial: 

Available

Free version: 

Available

Admin view - A daily attendance log for the team
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TeamSense Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4

Functionality

4.5

Most Helpful Reviews for TeamSense

1 - 5 of 15 Reviews

Dianna

Consumer Goods, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2022

Team Sense from a Managers stand point

PROS

Quick and easy to understand staffing at start of shift to make adjustments as needed. I know from emails before I get to work who has already called off. I can go to reports to make manager notes and time sheet code changes at a later date.

CONS

No improvements as of now- I am glad you changed it from having to run a report to see who called out. That saves so much time! Thanks

Vendor Response

Thank you for leaving your review Dianna! We're glad to see TeamSense is helping to make your work day more productive and predictable. Reach out if we can be of any assistance by emailing us at support@teamsense.com

Replied May 2022

Laurie

Consumer Goods, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Easy to use and customizable!

It's been nice to have the ability to track all Covid-19 cases and exposure when we were in the height of the pandemic.

PROS

Easy to customize a last minute communication that needs to go to employees outside of business hours. Especially for those employees that don't have company email.

CONS

As an administrator, it is frustrating to have to select all employees before you can search for an employee. Small detail but should be an easy fix for the software designer.

Reason for choosing TeamSense

Corporate decision

Vendor Response

Thank you for your review Laurie! We're happy to see that you have had an overall positive experience at TeamSense, but absolutely want to take care of that issue you've described - this is the first time we've heard of it! We'd love to help, and invite you to email us at support@teamsense.com so our team can see what we can do to take care of that for you.

Replied April 2022

Eldemira

Electrical/Electronic Manufacturing, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2022

Good product for price and features

Overall I enjoy the ease of use and features. I like being able to quickly send chats and share files with team members

PROS

I like the ability to create different groups abd share files easily. Integration for our organization was pretty seamless

CONS

No major cons for the way I use the product

Vendor Response

Thanks for leaving a review Eldemira! We're glad to see TeamSense is helping you communicate with team members. Please reach out to us with any questions or feedback you have by emailing support@teamsense.com

Replied May 2022

Robert

Consumer Goods, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Contact Tracing

It helped us contact trace when we stopped requiring temperature checks

PROS

Setting up and adding employees is very easy. Customer service manages issues in a timely manner and resolved every issue (minor). We use a text message service so employees do not need to upload an app and tracking is easy on my laptop so I do not need to install an app either.

CONS

Employees tend to forget or decide to stop answering the text messages. Also, being able to create or print a list of who selected "clear" wasn't easy. "Exporting" a list wasn't always accurate as days blended together in the document.

Vendor Response

Thanks for the review Robert! We're happy to see the overall experience has been positive. You can always set reminders if employees are forgetting to answer. We have more robust attendance reporting on the roadmap for Q3 this year. That should help make the process easier. Please reach out to us if we can be of any help at support@teamsense.com

Replied May 2022

Alexandra

Building Materials, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Sloan Review

Absolutely fabulous! We regularly exchange ideas on product capabilities and improvements. The teams is always looking to continue to develop the software into what customers want and need.

PROS

The software and the team behind it are easy to use and we have been able to flex and enhance the system as our individual business needs change.

CONS

We've only really had issues with the mobile carriers kicking out surveys.

Vendor Response

We appreciate your review Alexandra! The team is always glad to see we're delivering a good experience for our customers. Please reach out to us anytime if you have any questions at support@teamsense.com

Replied May 2022