About Checkfront

Checkfront is a cloud-based business management software designed for tour operators, rental companies and accommodation providers. It offers booking and activity management, reservations and payment processing. Checkfront features online booking calendars that can be accessed on desktop and mobile devices. When an agent confirms a booking, the calendar is automatically updated in real-time to help avoid booking conflicts. The software allows users to manage both online and on-site bookings. Point of sale features and a payment gateway allows clients to pay for tours, activities and services. Checkfront also allows users to integrate with travel websites such as Booking.com, Expedia and TripAdvisor, and they can publish their packages on these websites as well...

Checkfront Pricing

Soho: $42 a month for 2 staff accounts Pro: $85 a month for 5 staff accounts Plus: $170 a month for 10 staff accounts Enterprise: Custom pricing Commission free bookings. Pricing starts at $42/month. Additional currencies supported. 15% discount for annual plans.

Starting price: 

$42.00 per month

Free trial: 

Available

Free version: 

Not Available

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Never miss another booking. Take bookings online, even while you’re sleeping. Make it possible for guests to self-book on your website anytime, anywhere with live calendar availability and mobile-friendly booking steps.

Checkfront User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 284 reviews

User Profile

Joel

Verified reviewer

Company size: 201-500 employees

Industry: Leisure, Travel & Tourism

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

Han sido un gran apoyo en nuestro crecimiento.

Wow! ya ha sido muchos años de uso, al principio es difícil decidir porque ello impacta directamente las posibles ventas de tu negocio, pero sin duda alguna hice la mejor elección y es muy adaptable, quizá el más adaptable para quién busca hacer un sitio web de turismo.

Pros

Que es muy intuitivo, fácil implementación y adecuación.

Cons

Si tuviera un punto débil sería que no es multimoneda, pero esto es un problema en todas las otras ofertas, es más un tema legal bancario que de ellos como desarrolladores de software, estaría genial tener precios en pesos, dólares o cualquier otra divisa sin tener una cuenta diferente por divisa.

Reasons for choosing Checkfront

Las mejores funciones y flexibilidad, cero comisión por venta.

Reasons for switching to Checkfront

No sirve Bokun y no me gusta que me cobren comisión por venta, además no creo que sea inteligente darle la data de mis clientes y productos a TripAdvisor.

Response from Checkfront

Hi Joel, Thank you for your feedback! We appreciate it :) As for Multi-Currency, you are correct this is something that requires a lot of legal review and the right connections internationally with banking and taxes. However, we do have a way to display a different currency and charge in your system currency. Which is a step in that direction. If you would like to learn more about that feature, please reach out to our Support team, or our knowledge base.

Replied March 2022

User Profile

Nick

Verified reviewer

Company size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

February 2019

Checkfront review by Cairns Holiday Homes

Overall, it's a terrific system. Discovering how good it is takes time and frustration. Going from manual pricing to online quoting taught me that the human brain can do things so much more easily than an automated system which has its limits. It took me a while to figure out what I could do and could not do in the pricing possibilities that I could offer. Having said that, the Checkfront system is pretty damn impressive in what it can do but a slog to find out the limitations.

Pros

The invoicing and notification system is excellent. It allows for a sequence of events - the initial request and removal of item from inventory, the paying of a deposit and the sending out of a reminder for the balance. It has also allowed us to record bookings that come from another listing site. The notification system is good but , as with with all automatic sequences, you need to think carefully before setting a sequence in train because the same message notification might not be right for everyone. It takes a lot of thought to set up the generic sequence that will most often be used. However, it is very easy to make adjustments to the message before it goes out.

Cons

Checkfront may be used more for booking tours rather than holiday homes but it's flexibility allows for many different set-ups. Therein lies the problem with regard to the help pages. They are quite helpful with regard to what any particular feature is but most examples tend to be about booking tours rather than accommodation. I spent a lot of time working out what I could do and how I should do it, more or less by trial and error. In some ways that is a good thing because I learnt so much more about the system by the sheer repetition of trying so many ways to do something. However, it would have saved me a lot of time to have some real examples of how to set up and overcome particular problems. So far, I have only two irritations with the software. One is the mobile phone app which could be much improved but is not actually a bother because I really do not need to carry my office in my pocket. The other is the Inventory calendar. I wish I could highlight the row that I am working on because it is very easy to start making alterations to the wrong row. I also wish that I could highlight a period of time to add or remove a property from inventory. You can only do that one day at a time which is tedious and non-intuitive. There are other ways round this and perhaps there is a good programming reason for the limitation.

User Profile

Mátyás

Verified reviewer

Company size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2022

Long-time user, and a happy one.

We are a sightseeing tour operator company and we have been using Checkfront late 2018. We have explored other options thoroughly and this is still the one we like the most after several years.

Pros

After years of use, my favorite thing about Checkfront is the helpful support team. They always provide detailed, competent and helpful answers.

Cons

Our only real issue is that they seem to be falling behind on channel integration (especially OTA's) compared to other reservation systems. But the functionality and usability of existing features is very good.

Reasons for choosing Checkfront

Overall cost is way lower than any other system we've explored that has this kind of functionality that can integrate into our operations smoothly, without having to make uncomfortable compromises.

Reasons for switching to Checkfront

Price, functionality

Response from Checkfront

Thank you for taking the time to provide a review! I agree, our Support team really is outstanding :) Additionally, thank you for your feedback on our OTA's. We know that this is something our Product team is aware of and will be looking to improve once we strengthen our foundations further.

Replied March 2022

Olivia

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Functionality

out of 5

July 2022

Useful tool but has some flaws we have yet to resolve

It has been a useful tool but requires extensive backend work to function and meet the requirements we have.

Pros

Optics and user experience is good. It appears clear and easy to get pricing and availability.

Cons

Functionality to set different price categories but not have these completely integrated within the calendar. For example, reserving a room on a specific date under a specific category does not remove the room from the calendar for the other categories but shows as available as the SKU is different.

Response from Checkfront

Hi Olivia, Thanks for this feedback. I'm curious about your comment around setting different price categories and would love to learn more. If you have time, could you drop us a note about this? I'm very interested in learning more about this use case. Cheers!

Replied July 2022

Jessica

Company size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

January 2022

Had high hopes:( Hoping it will turn around...They will do it, I KNOW IT!

Now is the time for private, and I would guestimate that you're at least 6-months away, if not more, from you guys nailing that. Perhaps your software is much more comprehensive? A photoshop, undiscovered? A Linkedin, now FB rival? IDK. I can only find little bugs that make zero sense (on both sides). A mandatory forced parameter can never be one, and it must be less than zero, or it's NOT enforceable. I have an extensive list for your guys if I can find the time. Great people, GREAT value, guys! I just sincerely wasn't about to pay a setup fee due to the complexities of my business. I'm a HUGE what-if person, and those variables are not there yet.

Pros

The sales folks have been incredible! Very patient, helpful, and lovely.

Cons

You guys are on the right track, but I think that your growth will possibly hurt you. I've been watching your Company for many years and finally convinced one of my customers to switch over from Rezdy. The integration has not been easy, and I've not slept for days, challenged with the tiniest minor bugs that I can't believe no one hasn't mentioned? I hate to say it, but I miss Rezdy. They have not changed much in at least 10-years+. What was so illogical with their software now is not so bad now. They also amped it up a notch. I also miss calling you guys up and working through a problem, impossible to get through, just in between the old and the new. Bad timing, I think?

Reasons for choosing Checkfront

As mentioned, years ago, I was just so grateful to get through to someone and excited for you guys!

Reasons for switching to Checkfront

Hated that they did updates on the weekend in Australia, with ZERO support when things went sideways. Their new costs are not so bad, to be honest.

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