About Cvent Event Management

Cvent is a cloud-based solution that helps midsize organizations and enterprises with venue sourcing, online event registration, budget management and payment processing. The solution enables event planners to track the attendance of multiple events and capture relevant data.

Cvent enables event managers to create event calendars where attendees can view upcoming events as well as sync them with their calendars. The solution provides budget management capabilities that track funds across multiple events, calculate each meeting spend and overall variable costs.

Cvent has a reporting feature, which offers built-in reports and also allows users to create customized reports. The data from all reports can also be exported. Oth...


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Supported Operating System(s):

Web browser (OS agnostic)

679 Reviews of Cvent Event Management

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(385)

385

4 stars

(245)

245

3 stars

(44)

44

2 stars

(9)

9

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 679 results

April 2021

User Profile Picture

Chelsea from Leading Real Estate Companies of the World

Verified Reviewer

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2021

Cvent Event Management Review by User of 5+ Years

Meetings, Board Meetings, Annual Conferences, International Symposiums, Workshops, etc.

Pros

Cvent Event management is constantly evolving with their customers at the forefront of their changes and always keeping customer needs on their mind. The customer support is amazing. There are client service specialists on-all 24/7 and they even have an option for chatting in the Support Center if you aren't able to speak over the phone. I also love the fact that the technologies are constantly changing and staying up-to-date.

Cons

I dislike the shift in focus and functionality of the new Flex event builder in comparison to Classic Events because it is less focused on advanced features and capabilities, which my team depends on, and is more focused on design and ease of use for ALL customers.

April 2021

Michele from DMA, Inc.

Company Size: 201-500 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2021

My Right Hand

There is someone always available to help. There is a 24/7 support team. All my requests are tracked, attended to, followed up with. They are very attentive, helpful, knowledgable, and extremely polilte.

Pros

DMA’s issues before Cvent were: not knowing where to search for venues, taking so much time to gather and distribute information, no ability to break out registration types or have sessions, no way to link to our CRM. Everything was manually created and manually managed which was very analog, time consuming and disorganized. This became an increasing problem as we went from 10 events a year to 40 with only one person managing everything. Now with Cvent we can handle all of our event needs within one platform. From the start of the event request from our stakeholders using the event request form, venue sourcing, event website, event emails, event attendance check-in/tracking, virtual platform integration, evaluations and CRM integration. It now has an access portal so non-user stakeholders can access important event information.

Cons

This software is not cheap. However, cheap things are not good and good things are not cheap. Cvent is always trying to enhance the platform. Unfortunately, some enhancements take time to build.

Reasons for Choosing Cvent Event Management

We felt that this software platform would meet all of our event/webinar/roundtable/meeting needs, which it does.

Reasons for Switching to Cvent Event Management

We needed a more robust software platform and one that would integrate with our CRM.

October 2021

User Profile Picture

Virginia from William & Mary

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2021

Cvent for Higher Education

Cvent has helped us immensely in streamlining our Event Management system from Emarketing Registration to Advanced Reporting and ending in Onsite solutions to create a seamless experience from start to finish for the attendee.

Pros

I love the quick support that Cvent supplies. Their support staff is quick to respond and extremely helpful. I also love the updated format of the event sites, they look much more modern and that helps with our sale to clients to use this software.

Cons

The least appealing part of Cvent is how many different places you have to update some information on the backend for it to show up correctly on the user side. This can be quite the hassle and time waste if you are trying to update one small detail and then have to update it in multiple locations on the backend.

September 2018

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Max from Hollywood Professional Association

Verified Reviewer

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

September 2018

Extremely powerful event management tool that is also extremely complicated to use.

Using CVENT has overall saved a lot of time from beginning to end for our more complicated events but for smaller, simple events there are much better tools available. The features and robust ability make it worth it when we do use it but it is almost always with some drawbacks. I've used a lot of different event management software over the years and they all have pros and cons so the fact that I am now using and plan to continue using CVENT says something but I will reiterate that anyone considering it should take a deep look at the features and determine if they really need something so complicated before committing. The promising thing is they are developing a new back end that should simplify and enhance everything they have so far. The new software is currently available as a beta so we will see how it goes.

Pros

In the end, you can accomplish pretty much whatever you need to with CVENT. The integration with other tools like onsite event management and app tools make it very useful. Being able to integrate a registration, website, app, database and onsite check in is extremely convenient and time saving. Customer service, while not always the most knowledgeable, they are easy to contact and will help solve most issues very quickly.

Cons

The way the back end is laid out is very confusing. There are related settings under different headings and to make one change in a registration item means you have to change things in many different places. A lot of testing, experience and trial and error is required to fine tune things to work correctly. The look of the event websites you can create with it is very limited and dated. Since the software is so complicated, it is very hard to find someone even on their own customer support team that knows how to do everything. There have been many cases where our own team had to figure out solutions that CVENT could not help us with.

August 2021

Lesley from George Mason University - University Events

Company Size: 5,001-10,000 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

August 2021

CVENT, Worth the Money

Overall it's been a great working relationship. There are so many tools at your fingers with Cvent it's often overwhelming but the customer support team is great at pointing you to the right articles, assisting with questions and helping customers troubleshoot.

Pros

I love the ease and the customer service. For the most part you can always get support and for a cost anything you want. The fact that Cvent has all the elements of an event within their system is great. It's really a one stop shop.

Cons

I love the next FLEX path, but I do wish some of the old classic features would have been available from the start. This was bound to happen but it made us have to make some decisions. I also wish there was a way to link 3rd pary payment servers on the back end so you are not having to refund in one place and then manually adjusting in another.

Reasons for Choosing Cvent Event Management

Overall we felt Cvent was a shaper program. We also already had a contract with Social Tables and Cvent had recently acquired them.

Reasons for Switching to Cvent Event Management

Cvent actually bought them out and the product was no longer offered.