About SeatAdvisor Box Office (SABO)

SeatAdvisor Box Office (SABO) is a cloud-based ticketing platform that enables venues to sell tickets to their customers. The solution allows businesses of all sizes to provide ticket booking through various channels including walk-up counters, online ticket sales, kiosks and over the phone.

SeatAdvisor Box Office enable organizations to bundle events and create discount packages for their patrons. SABO’s reporting and analytics tools track customer purchasing history to help identify buying trends and customer preferences. The reservations tool allows attendees to reserve seats and also enables venue staff to deactivate reservations if patrons fail to attend.

SeatAdvisor Box Office provides additional features which include automatic renewals, ...


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Supported Operating System(s):

Web browser (OS agnostic)

47 Reviews of SeatAdvisor Box Office (SABO)

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(25)

25

4 stars

(18)

18

3 stars

(3)

3

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 47 results

June 2017

crysti from Orange Lutheran High School

Company Size: 51-200 employees

Industry: Performing Arts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Our experience has been exceptional! I'm very seldom impressed and I've been totally impressed!

Professionalism!

Pros

Software is great, but Seat Advisor's, in my opinion, best feature is there Customer Service! It's not only prompt but extremely courteous, no matter who we get. We also have had personal visits to check in and make us aware of new opportunities and programs. We just recently added brand new/upgraded scanners, combined with launching them on a rental client. Seat Advisor partnered with us the entire journey. We had over 3000 people come through that weekend and we looked efficient and professional. I cannot thank Seat Advisor enough for all of there assistance and for working with me to resolve all the issues. My favorite feature is the cell phone scanning capabilities. Impressive!

March 2016

Lisa from Centrum Foundation

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

March 2016

We are in our eighth year with SABO, and continue to be pleasantly amazed.

For more than 10 years we ticketed our 1,200 seat venue manually - three tier reserved seating with multiple package options, ACCESS services, holds, and various comps. While it was a lot of tedious hands on labor, it was exactly appropriate to the level of electronic skill our box office manager possessed. Annual audits were accomplished by counting torn stubs. Moving into the 21st century meant finding a software system that could accommodate both an inexperienced operator and a complex ticketing structure. In hindsight it would have been best to ask one of our more computer literate staff to manage the initial set up. Instead we assigned the entire organizational and event set up to our box office manager. What followed was a series of marathon phone consultations between SABO tech support and our office that went on for several days. It is not an exaggeration to say that the gentleman on the SABO end was heroically patient and great at his job. Ticket sales have since been moved to my department, and eight years later I can see where better information and skills on our side would have resulted in a more efficient setup. Having said that, the software has evolved in both capacity and flexibility enough that our early mistakes have been overcome by computer savvy box office management on our side working with an consistently responsive, friendly, knowledgeable tech support staff on the SABO side. *** update*** We have set up a second organization to manage a new trial concert series selling independently of our established programming. We created an "exclusive" series of van shuttle tickets shown in a different window than the concert tickets to avoid confusion. SABO created an icon to help patrons distinguish between adding tickets and adding van rides. Our development department is slated to try the new fundraising module. We are using a questionnaire for the first time to support a recently received grant. SABO continues to provide everything we need, including excellent support to us and customer service to our patrons.

October 2015

Kyle from Dallas Bach Society

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

October 2015

Great Ticketing solution!

The Dallas Bach Society has gone through a number of different ticketing solutions, and to be honest, almost all of them left a great deal to be desired! In 2012, we began a search for a new ticketing solution and came upon SABO. We were impressed then with the flexibility, reporting features, Patron management and integrated marketing. When the problems with Java occurred we were very concerned because our online ticket sales dropped to about 25%, which meant that our phones were ringing off the hook because people could not purchase online. As you all know that was a very trying time. With the new enhancements and re-designs now our online sales is at about 90%! The thinks we are most impressed with are the Patron Management features of automatically assigning attributes based on certain criteria. This is vital as we are a membership organization and we have to keep track of patrons who make donations of $50 or more. SAGO does this seamlessly! The second thing we are thrilled with is the Online Sales flow. Our patrons are very happy with the look, feel and ease of use of online purchasing. This alone has saved the organization a great deal of money! We constantly use the reporting features to keep track of Sales trends and sales volume. We also are impressed with the new MPP feature and plan to utilize it for special pricing events! On the side of things that we would like to see improved, are the Marketing integration. We moved away from VerticalResponse because of ease of use in reference to organization branding was just about impossible to achieve. We now use MailChimp, but SABO does not integrate with the product and we would love to have the option to choose different E-Blast providers. Our other item that we would really like to see enhanced is the ability to scan in tickets without the use of the antiquated scanner attachment for the old iPhones and IPads. With the new iPhone 5 - 6 and the high resolution cameras most companies have done away with the attachments. We would love to see this happen with the SABO app.

July 2009

Kristen from Dakota Jazz Club

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Customer support

3.0

July 2009

Dakota Jazz Club - SABO Review

Overall? SABO is great. There are a few drawbacks but a LOT of really fantastic advantages. SABO has definitely made my box office life MUCH easier.

Pros

Patron records and ticketing histories are terrific. I love that we can make notes about each order------we use this function 80% of time----SO helpful. The maps are great.

Cons

Price structures are VERY tricky. I also dislike the terminology for prices as 'discounts'----for whatever reason, this seems to confuse people. Major con - the text that is 'hardwired' to the internet sales screens. I'm sure many users would prefer to refer to merchandise as something other than 'tickets.' 'Items' would work great...... Also - The 'description' text for events should have more flexibility insofar as editing is concerned. As it stands now, any text that one posts as a description turns into one long run-on paragraph. It looks a bit tacky.

August 2009

Jeremy from West Beach Festival

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

August 2009

Client Support and Tech Support are out of this world!

If the pricing doesn't convince you that SABO is in it for the long haul and partnership relationship - then the customer support provided should hit the message home - SABO has genuine concern for its clients and ensures their success with personal attention and response to the needs of its users.

Pros

We have been using Sabo for the past year and half. After searching for a ticketing solution for months, SABO stood out amongst the rest because of its informative sales/support team and pricing. Marc in particular (our client relations contact) has gone above and beyond our expectations from day one. Whether supporting a new business with growing needs and constant changes, providing specific and specialty support options, or creating solutions for problems we thought were too great to overcome - Marc constantly surprises us with his ingenuity and ability to meet our needs. Most recently, SABO added Social Network features that once again keep this system current with the growing demands and trend changes of the ticketing industry.

Cons

I must say that SABO has a range of reporting features that really help us understand who our customer base is, where they are purchasing from, how they heard about our event, and if they desire to be on our marketing contact list. However, as a client that is always looking for more data, I could use a couple more report options that allow me to understand our customer base with a little more ease of use and streamlined information.