All FaxLogic Reviews
1-25 of 51 Reviews
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Gerry
Verified reviewer
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
True Faxing Solution
As a company in the telecommunications industry, it is imperative that we were able to offer our clientele and affordable and reliable faxing option to complement our existing services. FaxLogic met this option for us. We are quite impressed with the management team and found that they have gone above and beyond to enhance our experience but also to enable us to remain competitive in the marketplace.
PROSThis product is very reliable and works excellent for us. FaxLogic is HIPPA compliant which is essential to our service. The service is dependable and we have experienced no problems in over 3 years. FaxLogic is truly price competitive and very responsive to our needs.
CONSI have no real concerns regarding the software. It is easy to use.
Joseph
Information Technology and Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Enterprise Fax Solution for the future
We have been able to have a fax machine at a site where our VoIP provider couldn't, and we got access to our faxes VIA the portal. We have also been able to maintain compliance for confidential documents. These guys have a great product that is truly built for business with all the administrative controls necessary for security. Every time I send in a ticket(not often) Support has called me back in under an hour.
PROSEase of conversion Control over administrative functions Speed of support
CONSnothing so far
Reason for choosing FaxLogic
I didn't receive a call back from the other companies when I inquired about their product lineup. FaxLogic was able to let us test their product before choosing them which made them very attractive from proof-of-concept point-of-view.
Jody
Banking, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2018
Review
It works great for our needs and the cost is right for what we need.
CONSNothing that I can think of at this time.
robert
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
fax logic
Fax logic made it easy to integrate into our existing systems and ultimately completely replace our previous vendor (efax). The tech support is timely & dependable. The customer service support (i.e., integration, billing, access, etc.) is impeccable. They're professional, friendly, competent and fair. When we first started our integration, we were utilizing the platform with approximately 45,000 documents annually and there weren't any issues.
PROSSoftware is easy to use, easy to understand, can have multiple numbers on the dashboard for easy access and intuitive.
CONSThere aren't any cons that I can recall or relate.
Reason for choosing FaxLogic
Our COO felt fax logic was best suited for our needs. He was right.
Reasons for switching to FaxLogic
Too may issues with efax (technical, customer service and cost)
Tim
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
FaxLogic Review
Working with FaxLogic has been great. I have worked with Sales as well as support and both are very responsive and resolve requests very quickly.
PROSThe product is easy to setup and easy to use. I also like the ability to have faxes delivered to email and be printed using the fax adapter if needed.
CONSI don't have any negative issues with the solution.
Reasons for switching to FaxLogic
We liked the easy of use with FaxLogic as well as the ease of support.
Aaron
Information Services, 10,000+ employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Off to a good start
The folks at FaxLogic have been great to work with. They definitely have a vested interest in their product and business.
PROSWe don't have too many people in our organization as a whole that use faxing anymore, but there are some folks in the organization that rely heavily on it to carry out their job duties. I appreciate that the FaxLogic solution is solid and that it just works. I don't have to worry about the reliability of the platform.
CONSThe admin portal isn't currently geared as a full-service, user-friendly tool for the customer. Most admin/user provisioning tasks are best handled by FaxLogic support. The support team is however very responsive.
Reason for choosing FaxLogic
FaxLogic covered all of our requirements and was the most cost effective for our needs. HelloFax was slow to respond to my pre-sales questions. I was concerned that it may also be reflective of the type of customer support that I would potentially receive as a customer. Their startup/non-recurring pricing model was very ineffective for bringing over our existing fax numbers (we had quite a few to bring over). The startup costs were higher with eFax Corporate.
Reasons for switching to FaxLogic
The last fax solution we used was offered by a regional telecom carrier that we had already had a business relationship with. The solution was mediocre and it lacked in some areas. Faxing was not the primary focus of their business.
Lewis
Medical Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
FaxLogic is Good
The team at FaxLogic was professional and is very responsive to any issues that may arise. I was pleased with the selection and implementation process and with everyone I worked with at FaxLogic.
CONSI don't have any cons.
Reason for choosing FaxLogic
Better interface and easier to use and implement into our clinic.
Tim
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
When fax service is mission critical call Fax Logic
We offer incredible customer service and for 15 years have received the top 10 places to work in our state... So we always appreciate when vendors believe in customer service quality like we do. Quality, timeliness, sense of urgency and a service based attitude make FaxLogic stand out from the rest of the pack. They always go above and beyond when an end user location has a different(non-standard) fax communications configuration to get that resolved in a timely manner.
PROSNot only is the Faxlogic system incredibly reliable AND the solution is robust enough to handle our custom needs. The simplicity of routing to one or more endpoints as well as their API implementation for the past 5 yrs has worked nearly flawlessly. When there is an issue(rare) the team there jumps on it and makes sure you are resolved in the quickest and most reliable way.
CONSWhile we rarely have to use their mailboxes directly on the FL site, when we do its not really crafted well to handle very large volumes of email. Search are slow and sometimes time out/fail. To be fair we ARE receiving 100,000+ faxes each month so its a LARGE dataset but it needs to perform better on those occasions when needing to search for a specific "to"/"from" number. The admin user interface CAN be a bit confusing if you have not changed it frequently, so more help options(with examples...ie if I want to do "x" it would look like this) within the admin page itself would be beneficial. The user interface overall is a little more '90's looking so could use a facelift but its purely astecics. Again, these improvements pale in comparison to the benefits and service.
Scott
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Five years of excellent service
I eliminated my fax lines and made my faxes HIPAA compliant.
PROSIn the five years I have been working with FaxLogic they have only had a hand full of outages. Each with clear client communication and prompt resolution. When a service is a good as theirs an issues turns into a positive. Service works as advertised and makes faxing easy and fun.
CONSIf everybody used FaxLogic 100% of faxes would be deliverable and there would never be busy signals.
John
Verified reviewer
Consumer Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
It Just Works
We have saved a lot of money by moving to a digital fax service utilizing their fax adapters. The service does exactly what it is intended to do without issue.
PROSI have never once experienced any issues or downtime of the product.
CONSThe admin interface is a bit confusing, but it their support staff is happy to make any needed changes so it really doesn't matter.
Daniel
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Great Product and Company
We work with banks and credit unions sending documents with non-public information. Their TLS capabilities and reliability are fantastic. As mentioned earlier, this service is the most reliable, trouble-free service that our company uses. The only reason we call customer services is to add more faxes as our business grows. Full disclosure - we have no association with Faxlogic as anything other than a vendor and we have received no fees or compensation for this response. I write this because the company asked me to post our experience with them and I was more than happy to do so since they provide such a great service.
PROSFax service has run flawlessly for over 50 individual faxes for four years now. Customer service is great. Prices are very reasonable. Best vendor out of roughly 40 that we utilize. Best fax company we have ever dealt with and we have used at least half a dozen over the last 8 years.
CONSHaven't found anything that is really makes us unhappy.
Ryan
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2020
Long Time FaxLogic Customer!
Our ability to integrate FaxLogic's APIs within our own internally developed software has enhanced our ability to work within the healthcare industry, which still heavily leverages fax functionality. The fact that I so rarely hear the term FaxLogic and the ability to run such a seamless technology with little internal organizational support speaks for itself.
CONSNot as a consequence of FaxLogic, but to general fax capabilities and number of third parties involved in the transmission of data via fax, the troubleshooting process for the rare customer that claims to have issues with sending faxes is difficult to diagnose thoroughly, but when the majority of your other customer do not experience the issue, it is apparent that the issue mainly lies with our customer's fax process or the carriers in between.
Collin
Accounting, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
We Loved FaxLogic!
Being in the world of tax, we transmit sensitive documents to taxing authorities on a very regular basis, and having FaxLogic available to send such items was always great. I actually would be relieved when I saw a certain taxing authority accepted fax as a transmission method, because I knew all I had to do was make the document into a PDF and the job was pretty much done. Cover letters are stored in the product and have auto-fill capabilities.
PROSProduct is very easy to use. UI buttons were responsive and "dead clicks" were never a concern. Being able to sign into FaxLogic from any device is also very handy, whereas most fax systems require a dedicated on-site location. FaxLogic made my job much easier when transmitting documents to taxing authorities, as fax is a commonly accepted method of transmission amongst taxing authorities.
CONSI think the method of downloading/viewing a fax could be made slightly easier. Once you figure it out, it's quite easy, but I think a first-time user may need direction on how to do something basic, like open the fax. A vet would know to 'Open', then 'Zoom' to view pages, but most people may expect a 1-click result. A very small downside to such a great product.
Damon
Medical Practice, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Flexible Fax Option
Analog phone lines no longer fit how we do business. FaxLogic provides a good path away from those analog lines. Many of our doctors work in multiple offices throughout the week. Fax to email means they get their faxes regardless of where they are.
PROSFaxLogic provides a good way to use existing fax machines via a fax adapter in areas where computer based faxing isn't practical. Most cloud fax services I spoke with don't support these. FaxLogic also has a lot of flexibility in how we manage our faxes so we can tailor the solution to each situation.
CONSThe administration portal can be intimidating. However, their support department is responsive enough in making changes that you don't have to use the administration portal unless you want to.
Reason for choosing FaxLogic
The deciding factor was FaxLogic's support of fax adapters to allow us to continue using our existing fax machines when other methods (email to fax, print to fax, etc.) aren't appropriate. The price is also competitive.
Doug
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Faxlogic - THE e-Fax Soltution
I have used Faxlogic at 2 companies to date and am currently and admin, implementer and trainer for it at my current company. We originally used it sparsely, but moving to a SIP based phone system has presented challenges with faxing as it is not a reliable function. So, we are in the process of moving 160+ fax numbers to Faxlogic and they have been nothing short of wonderful during this ongoing process.
PROSPretty much everything. The ease of use, the varied options for sending and receiving faxes, the notification capabilities, the familiar feel of the interface in the web portal and absolutely the best support team.
CONSThe one thing I would like to see improved is the adding of users, connectors and stores. A copy function to create a user from an existing one would be awesome.
Danny
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Faxlogic helps us manage an unsurmountable number of faxes daily.
No busy signal sending or receiving. Notification when a fax fails to go with an indication why it failed. Convenient web interface to manage failed faxes without physically resending them. Tech Support is always quick to solve any issue that may arise.
CONSThe service is a little pricey, BUT it works!
Paul
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Great product with good capabilities and easy to deploy across my facilites
Simple deployment process makes it easy to add Fax numbers for specialized processes and communications. In some facilities we deal with a large number of large faxes that a fax machine just can't handle without backlog.
PROSProduct is easy to deploy and simple to use. Support staff is excellent and are always willing to work with you on deployment processes, changes and additions. With 17 separate sites and more than 25 Faxlogic fax numbers this is very important to me.
CONSWould like to see a few new added features like automated outbound fax notifications to email and a reporting tool to look at my own statistics to review billing, pages. Today this is provided when requested but would be nice to have my own tools to review. Online training is provided through web meetings but would like to see more of a library approach to training.
Richard
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2020
Faxing Solution
The eliminated the POTS lines increased the reliability of our organizations faxing capabilities. They were very helpful with the creation of the necessary interface with our Emergency Medical Record software which was vital to our successful transition to e faxing. Great team to work with.
PROSThis product has been very reliable for us. In the home health care industry, our faxing solution had to meet HIPAA requirements which FaxLogic was able to do. The staff at FaxLogic have been terrific with keeping our faxing costs down. Through monitoring our company's usage trends, they adjusted our costs accordingly. Unheard of in this day an age!
CONSThe user interface seems to be a little antiquated and not as friendly as it could be and The admin interface is fairly complicated. In there defense, they have always been there to help.
Timmy
Health, Wellness and Fitness, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great Solution for Healthcare Faxing
We utilize the Group package with FaxLogic to service our various clinics. Being able to fax from the web browser makes it easy for staff to move around and still recieve their faxes. We've also seen a reduction in printer supply costs since faxes are automatically converted into PDF for our EMR software.
PROSThe part we enjoy most is that an employee can use a single login to access the fax mailboxes for several locations to help each other out when they get busy or call out sick.
CONSFaxlogic has been a good fit for us so far, and we haven't seen any major issues that hinder productivity.
Richard
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Great Product
Our business still has to communicate via fax. This is the best platform bar none
PROSVery versatile. They can connect/route documents just about anywhere. Their support team will help with any configuration reequest that you have and will normally provider all the setup themselves.
CONSI am only disappointed that we didn't find them sooner. We wasted alot of time and money on other products
Reasons for switching to FaxLogic
faxlogic was more helpful and functional. Also, there was a huge cost savings.
Christopher
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Versatile solution to bridge the technology gap
Fax Logic is a reliable and functional solution for offices who need both digital and physical fax capability.
PROSFax Logic's solution allows us to integrate existing fax machines and all in ones into a more modern workflow. The tools are intuitive and easy for users at all levels. Support is very responsive and able to assist in a timely and efficient manner. Hardware is reliable.
CONSNo concerns about the product, software, or service.
Sarah
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Faxlogic review
The partnership with Faxlogic has worked really well for BHS. We have multiple sites and multiple needs for our communities and Faxlogic is able to accomplish all of them. Very few cloud base fax solutions offer the option with having faxes be utilized with fax machine but Faxlogic is able to provide this for our nurses. Also, customer service has always been wonderful and prompt with Faxlogic. They have made our telecom department at BHS be able to focus on other needs for our communities because Faxlogic is able to provide quality services to our community.
PROSFlexibility and ease of use with utilizing the portal, email, and fax machine.
CONSlocating the fax report within the portal.
David
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Highly recommended
First off, the support is second to none. Tickets are answered in a very timely fashion new number creation and number porting is simple and quick. More importantly, the assigned account representatives are responsive and proactive in looking after our account. Finally, in the year+ we've used the system, it's been rock solid / no outages / etc. Keep up the good work.
PROSVery simple to use both the web based GUI and the Email to FAX. The admin GUI is straight forward and to the point.
CONSIf anything, the variable options available to use in the automation tools (such as action items when receiving a FAX) could be a bit better documented.
Kevin
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Excellent service
Our experience over 6+ years has been extremely positive.
PROSIt is easy to use and easy to maintain. The support team is and has been fantastic. As a MSP we deal with a lot of vendors and this support team has always been responsive and very helpful
CONSI guess if I had one it would be I don't know if there is any way to make commission for reselling? But nothing with the software itself
David
Automotive, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Great company - Great Product!
We continue to implement more of their products throughout our various companies every quarter. The product is solid and works exactly as it should.
PROSThe FaxLogic system is easy to use. Implementation is quick and support is extremely responsive. Perhaps the fastest response time of any vendor we work with.
CONSThere are not any cons I have noted. No system is perfect, however this one does exactly as it should.