WestFax

RATING:

4.9

(16)
Overview

About WestFax

WestFax is the #1 cloud-based faxing service that offers a variety of features, including Secure faxing: WestFax uses end-to-end encryption to protect your documents from unauthorized access. HIPAA compliance: WestFax is HIPAA compliant, so you can be sure that your medical records are safe. Our OCR and workflow automation features enable maximum efficiency for Enterprise customers.

WestFax Pricing

Pricing is based on the type of fax plans: Fax Plans- • Basic: $8.99 per month for 500 pages • Fax 1500: $29.95 per month for 1500 pages • Fax 3k: $59.95 per month for 3000 pages • Fax 5k: $89.95 per month for 5000 pages • Fax Custom: Contact WestFax for pricing details. HIPAA Fax Plans- • HIPAA Basic: $14.99 per month for 500 pages • HIPAA 1500: $39.95 per month for 1500 pages • HIPAA 2500: $49.95 per month for 2500 pages • HIPAA 5k: $89.95 per month for 5000 pages • HIPAA 10k: $174.95 per month for 10000 pages • HIPAA 20k: $349.95 per month for 20000 pages

Starting price: 

$0.02 one time

Free trial: 

Available

Free version: 

Not Available

WestFax Landing Page

WestFax Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for WestFax

1 - 5 of 16 Reviews

Jason

51 - 200 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2021

Westfax User Review

User Profile

Chris

Verified reviewer

Computer Software, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

A diamond in the very rough electronic fax space

After 25 years in networks and software this is the best breath of fresh air I have ever seen. The value is so far beyond the competition that it's almost unreal. I would have thought it to good to be true had I not seen it repeatedly myself over years at this point.

PROS

Has all the features clients want and, if they don't, and it makes sense, they add it.

CONS

Any criticism I have ever provided has been acknowledged and improved (and I have had many suggestions). Rare in this space.

Reason for choosing WestFax

Value, actual real value

Reasons for switching to WestFax

Value, no penalties, no charges for TX/RX errors, all the necessary features, none of the old artifacts that haven't been removed like competitors, actively engaged dev effort, no nickel and diming, no hidden fees, a dependable porting process, reasonable prices for numbers, easy to implement, modular, scalable (no really actually scalable and actually tested).

Raymond

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Best cloud fax solution for our clients

Provides all the compliance needed for our clients and delivers confirmation page archive and retrieval.

PROS

Implementation and all of the security features were delivered with a price point that provided a 1 week ROI

CONS

I wish we would have known about West Fax sooner!

Reason for choosing WestFax

The first criteria was no software installed on the clients network and deliver a solution that works with Copiers and Scanners. None of the competitors could deliver a full blown end to end solution without installing a server or software on the clients network.

Reasons for switching to WestFax

WestFax delivered a great solution and price point that did not include any overages.

Keri

Mental Health Care, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2019

Westfax

PROS

It is so easy to send and receive faxes. We don't have worry about whether our fax line is working anymore.

CONS

I haven't utilized the software very much yet, so I haven't found anything I disliked yet.

Reasons for switching to WestFax

We wanted our faxes to be done via the internet rather than fax phone lines

Vendor Response

Hi Keri, We are sorry you found the overall quality of our product to be lacking a 5 star rating. We take these reviews very seriously and will strive to improve. Even a 4 star review is not good enough for our team. Please let us know how we can improve.

Replied December 2019

Rich

Computer & Network Security, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

WestFax reseller review

Thus far they have been a very supportive partner who has a fantastic support team in place to assist Flex and our customers.

PROS

I find securing any identifiable information is a top reqirement. Enabling our clients to have the business continuity to send and receive faxes from home, office, and other locations ensures continuity of their business. Coupled with all of the compliance requirements and data security is also key. WestFax has been responsive adapting to the needs of our customer which has continued to make the solution even stronger in business today. The solution works great and their support has been fantastic. From Sales to technical support, WestFax truly appreciates their business partners and customers.

CONS

We don't really have any specific "Cons" to note. It is key however, to ensure we provide feedback for any integration and workflow challenges to ensure WestFax is aware and continue to develop new features that align with our client's needs.