BookSteam Software


BookSteam is an online appointment scheduling solution. It offers business and customer-facing functionality so that customers/clients can schedule appointments online, while businesses can manage these appointments on the backend. This solution offers online scheduling, database management, email and text message notifications and online payments.

BookSteam creates a custom website for businesses that display business details, a list of services, client reviews and a "book now" button for accessing and scheduling appointments.

The database management tool allows business to collect and manage customer/client contact information as well as appointment information and history. With this information in hand, businesses can send special offers for customers/clients who are overdue for another appointment.

BookSteam also utilizes email and text reminders to keep clients up-to-date and connected, even while are on-the-go. Clients and staff members receive instant notifications for scheduled appointment.

Finally, BookSteam offers online credit card payments feature. Specifically, this feature includes keeping cards on file, requiring a deposit as well as simply collecting the full payment.



88 Reviews of BookSteam

Overall rating

4.78 / 5 stars

Filters:

Showing 1 - 20 of 88 reviews

December 2018

Melissa from Green Heart Awakening, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

2 of 5

December 2018

Good value without a lot of frills

BookSteam's lack of frills and options is redeemed by its low cost and really stellar customer service. Overall, I am pleased with the software.

Pros

Customer support is great! I had a couple of problems integrating BookSteam into my web site, and customer support worked with me until it was fixed.

Cons

This is low-frills booking software. It is easy to set up regularly occurring classes, but anything more complicated requires a workaround. Requests I've sent to customer support include:
1) the ability to set up a class series, where students register and the system enrolls them in every class in the series,
2) a waiting list,
3) the ability to find a class once it has been cancelled from the schedule - Beware! If you cancel a class and have it display as cancelled on your public calendar, it is there forever. There is no way to remove it.
4) having all classes show on the public calendar. Currently only classes that can be booked online can be displayed. If you have a class that you do not want to be booked online, you cannot display it on the calendar. Therefore, I have had to use a Google calendar in addition to the BookSteam calendar, so customers can see the full array of classes offered.

December 2018

Erin from Body Language Massage LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Quick response with calendar not loading

I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too.

Pros

The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time!

Cons

Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work.
I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts.
Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works.

October 2017

Matthew from Sheffield Ashtanga Yoga /Massage Therapy Sheffield

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Works perfectly for my needs

Saves me time, gives me a wide range of marketing options and helps me manage my clients and records

Pros

There is a lot of software that does appointment booking or class booking and a few that do both, but when I looked at the ones that do both something always didn't work the way I needed it to... Until I found Booksteam. The versatility and range of options have really allowed me to set everything up just as I need it and the cost is lower than most of the competition too.
I've had to contact support a few times and they've always been super helpful and quick to respond. They've also be receptive to my development suggestions.
Overall I've been very happy that I went with Booksteam.

Cons

Sometimes I find myself a bit confused by all the options, but I guess that's the price of having such great adaptability, and since the support is so good, this isn't really a problem.

December 2017

Anastasia from Healing Hands Therapeutic Massage & Corporate Wellness

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.

Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Pros

Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Cons

I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

March 2017

Rob from Boss Frog Tattoos

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Booksteam is awesome!!

Their software is great! It's easy to use and has really helped us streamline our scheduling. And you cant beat their customer service. We accidentally erased one of our staff members and all her appointments. After sending a support request they got back to me almost immediately and were able to recover all the info we lost. Saved me a weeks worth of work tracking down all the appointments. I cant thank you guys enough!! Long live Booksteam!!!!

Pros

Easy to use. Makes it very easy to keep track of all our employees and their appointments.

October 2018

Myra from MSI-ECS Phils. Inc

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Excellent scheduling tool

It's a nice software/application for all the busy person

Pros

This software is a online scheduling tool. It's great, I've been using this software for a long time, i can't imagine if i dont have booksteam,all my important meetings and schedule was in booksteam

Cons

For almost a year that im using this i never encountered problem in this software, its doing great so far.

October 2018

Aida from MSI-ECS

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Can save your time

Great software! Hope to continue to use this software, well done

Pros

This software is the best for busy person, for their hectic schedule it can turn to save their time, this software is a online scheduling tool. Our clients can book online

Cons

I cant say any problem with this software, the interface is really simple and nice. Amazing and helpful!

August 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Absolutely tremendous

Being able to manage my clientes, invoices as well as my favorite feature of selling my photography online.

Pros

Absolutely the only way I will keep my appointments lined up! The best feature that I enjoy is selling my photography online. This has helped my company retain and grow tremendously throughout the last two years.

Cons

When I first started using book steam I couldn't access it from my phone. As of now I am able to have everything from my desktop on my mobile devices through my business.

October 2018

Jopay from Tanduay Distillers Inc. Philippines

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Simplest way to book appointments online

Pros

This software is a big help for us also for our clients, it's a time saving software, can book appointments online without any requirement s needed

Cons

This software can also use in phone, im a bit irritated with application in phones. I cant use it, it has lot of bugs, its much better to use it on computer.

July 2017

Jodilyn from Moda Body + Face

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

So easy to use!

Clients can schedule online with ease.

Pros

I love how easy it it to set up and for my clients to use. Straightforward and simple. Really appreciate the MailChimp syncing, too for occasional newsletters.

Cons

Wish there were more color theme options or patterns to spruce it up a little while remaining basic and simple to navigate.

December 2018

Oscar from Crimson hotel

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Online booking

Its the best. I would like to recommend this for others

Pros

Booksteam is the best feature application for making appointments to booking schedules online it may catches the attention ot the concern

Cons

It is very accessible app. And be workout even on the phone be more convenient and comfortable for everyone

October 2018

Nova from MSI-ECS

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

My tracking and scheduling becomes easily because book steam!

Thanks booksteam! Its very useful for me. Keep uo the goof work. Worth recommended

Pros

I really love book steam! Simple and very easy to use interface . It helps may tracking and scheduling easily

Cons

If you are a new user you will feel a bit tricky for the initial set up, but once you finished it its very cool to use

November 2018

Carl from Cebu holdings inc subsidiary of ayala land inc.

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Time saver

Booking appointments hassle free..

Pros

Easy to manage accounts.it can also use for paying bills. And most important easier way to make appointments with the clients.

Cons

No cons at all. Its a big help and convenient for a busy person todo anywhere anytime necessary things to do

September 2018

Abraham from Rishavena Home Health Care

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Comprehensive Scheduling On An intuitive Platform

We utilized the software with a company I worked with for my last 4 months with them.

Pros

BookSteam is far more comprehensive and complex than its leading competitors and it offers this elevated level of service at a reasonable price. The client side scheduling tools were an unbelievably useful addition that we had not read about before utilizing the software, but came in handy all the same. Customer Support was on par with some of the best companies that I have ever worked with.

Cons

The system was a bit too complex for some our older employees and clients but there was improvement after training using the resources provided with the software. Initial install takes a while and I wish I had known that ahead of time to block off an hour or two of my schedule

March 2017

Don from Georgia's Dream Nannies

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Great Experience

We have been using Booksteam for several months and so far it has worked really well for us. We are not their typical customer as we have a small Staffing Company and we use it to the candidates can schedule interviews themselves with the time slots we have available. It makes it really easy and convenient for us.

Pros

Ease of use once you are working with it

Cons

It can be a little confusing to set up. Some of the terms that were used when we set it up were not something we typically use.

January 2017

Jude from Six Fields UK

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Quality product, excellent support

An excellent scheduling system with helpful guides and intuitive use backed up by fast, knowledgable and efficient customer support. Highly recommended.

Pros

Easy of use and functionality

Cons

Not able to white label to put client brand on so creates a disconnect in client booking experience

March 2017

Gemma from Tranquility Base Massage Therapy

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

The Best Business Tool For Increasing Sales

BookSteam has simplified the scheduling of appointments not just for me but for my patients. They appreciate the ease of using the app. No more playing telephone tag.

Pros

Ease of use

Cons

Patients are expressing difficulty accessing the system if they have forgotten their password. Even when they follow the instructions to obtaining their password, they are advised that their email address is already in the system.

November 2014

Anonymous

Review Source: GetApp


November 2014

easy appointment management

We have been using booksteam for a while and it's the best appointment management software we have used thus far. Being able to get our clients to schedule their appointments online has transformed our business drastically. Here is how it works: Booksteam provides us free business scheduling page, we setup working hours, staff hours and our services. We place a 'booknow' button on our business website for our clients to click. Clients then redirect to the booksteam scheduling page, select our staff, services they wish to book and click confirm, that's it. Clients also receive reminders so they don't forget their appointment time, which is amazing! I also absolutely love how I can sync my calendar with my iPad calendar, whenever I get new appointments in booksteam it automatically shows up in my iPad.

Pros

Easy to setup, lots of features, can sync my calendar, client email and sms reminders, can view statistics for my business, nice layout

Cons

Please add mail chimp integration, that would be really convenient for me.

July 2018

iyalekhue from University of Benin(uniben)

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2018

Fantastic experience

Pros

Apart from the fact that the software is easy to use, it also has a wonderful support feature that listens to feedback

Cons

I must say, so far the software has helped my clients organize appointments, but there is definitely room for improvement.

February 2018

Chris from Kroc Center

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

February 2018

Scheduling made easy!

Pros

Many features and produces thorough reporting to organize and streamline your business. When running into issues I have had a great experience with their customer support. Very timely and gets me the answers I need. Scheduling and tracking appointments made easy.

Cons

The start up process may take some time to learn. With so many feature it's understandable. Short term pain for long term gain which will save you many hours and keep you organized. Give it a try!