BiznusSoft Field Service Software


 

BiznusSoft Field Service is a cloud-based solution designed to help businesses manage and control their operational cycle. Key features include account management, quotation and contract management, work order management, scheduling and dispatch, invoicing, inventory control, asset and warranty management and preventative maintenance control.

BiznusSoft Field Service offers an offline mode for iOS and Android mobile apps which syncs data once connectivity is restored. The inventory module enables users to store and track items by lot or serial number, set minimum and maximum thresholds and reserve inventory for work orders. The dispatch console enables users to optimize their field personnel by scheduling them from a centralized board. Office managers can assign personnel to the field using skill sets, regions and route optimization.

BiznusSoft Field Service is available on a per user per month subscription basis and is suitable for a variety of industries including construction, healthcare, utilities, transportation, HVAC and more.

 

BiznusSoft Field Service - Assets/packages
 
  • BiznusSoft Field Service - Assets/packages
    Assets/packages
  • BiznusSoft Field Service - Plan my route
    Plan my route
  • BiznusSoft Field Service - Item/inventory dashboard
    Item/inventory dashboard
  • BiznusSoft Field Service - Dispatch console
    Dispatch console
  • BiznusSoft Field Service - Work order
    Work order
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

16 Reviews of BiznusSoft Field Service

 

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Software Advice Reviews (6)
More Reviews (10)

Showing 1-6 of 6

Mary from Keller Williams Columbia
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

Generally Good Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything is straight to the point and very organized. I can tell there was time and thought put into the design.

Cons

The price is a bit high for what you actually get out of the software. I would probably not be able to afford it for long.

Review Source
 
 

Dana from QPS Employment Group
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Had a 2 week demo

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Looked like awesome software. We went in a different direction tailored to our business.

 
 

Karen from Lincoln Heating
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Working with Field Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We needed structure in our business, and with this software we are able to structure our departments to run smoother and more efficiently. We have been able to control our volume and better support our customers.l

Pros

Control of our tech's on the job and they work smarter.

Cons

Would like a mapping 7 GPS program to work with it,

Advice to Others

Go take the class before you set up the program it will run much smoother.

 
 

Olivier from A-E
Specialty: Cleaning Services
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

save you a lot of time

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We are a cleaning company and we're looking for an app to schedule our employe on a week basis. After multiple software, we find Field Service. It is exactly what we need.

Pros

Easy to use, ergonomic. Multiple employe at the time.

Cons

None

 
 

Jenna from Tweedy's heating and air
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Loved it! I would recommend to anyone!!! It is worth the purchase!

 
 

Heather from carciofini
Specialty: Construction

March 2016

March 2016

advanced schedule

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I liked the response of customer service during set up

Likes Least

I wish there was local reps to help with set up so everything is not over the phone

Recommendations

take your time to review lots of other products to be sure you have the right thing-

 
 
 
Showing 1-10 of 10

Kerriann from American Environmental Group
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Our Experience with BiznusSoft

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

The Field Services software we have been able to customize it functionality for our business needs has absolutely changed the way our company is run, has improved our efficiency 10 fold and has allowed us to have the ability to grow our business 150% since we integrated the software. WIthout it we would never be able to support the amount of business we currently have.

The Best part of BiznusSoft is the on demand customer support we receive from our dedicated account managers and support team. They are so responsive and willing to work with me on any task to change and/or improve our workflow within this software.

Pros

What we have benefited the most from with this software is the customization we have been able to do to tailor it to our very specific business and work flow needs

Cons

There are very few things I dislike. They are Minuscule compared to the things we like about this software

Review Source: Capterra
 

Joe from TIDI Products
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Value added

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We had a great experience and took a company from out of Federal compliance to one that can efficiently maintain compliance.

I highly recommend for other companies to invest in this platform, if you are currently using salesforce it’s a no brainer. The ease of use is one of its best feature.

Pros

I was challenged to create a new field service business for a medical device company, the FDA regulates Service heavily. FS360 helped me layout the infrastructure to build a road to total compliance. They were a hands on company that actually listens to your needs.

I found out early on that the word “NO” did not exist in their vocabulary. I made frequent request to change layouts and drop downs and most cases they showcased the proposed changes sameday or the very next business day.
We have been using the platform since June 3rd 2018 and really haven’t had any issues, my questions are always answered in a respectable timeframe.

Cons

The only Con I have is this: make sure that if you are depending on your internal IT department to support this platform , they clearly understand the scope of work. We experienced some significant delays due to misalignment , not caused by the Biznussoft team. I recommend spending the extra money for the IT support from Biznussoft, it will make the process a lot smoother.

Review Source: Capterra
 

Cory from ODC Utah Valley
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

BiznusSoft Great Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Biznussoft has helped us better manage our business with better ability to manage customers, warranties and product. Many software solutions sell you something and then are gone. The best part about BiznusSoft is the team behind it and ongoing customer support.

Pros

The flexibility to build a software program with a changing and growing business. Many software programs lock you into one way of doing things with no flexibility. The Biznussoft solution allows you to change and build a program that fits our business

Cons

Like any new software implementation can be slow and getting a team to adapt is tough. With a custom solution sometimes documented training is not always available.

Review Source: Capterra
 

Russ from Cash Transactions
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

FS360 Performance Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to quickly modernize previous service procedures

Cons

Inability to update/edit several FS360 managed package object/controllers

Review Source: Capterra
 

Nucha from Orpak Solution
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Excellent support during roll out!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Dispatch console has tremendously improved our field technician management and work order assignments.

Cons

We are using the HR module also. There are many fields with the same names between FS360 and HR modules. The integration between modules could have been implemented more effectively.

Review Source: Capterra
 

Greg from Kitchens By Design

July 2018

July 2018

We love Field-Service 360!! Has greatly improved daily efficiencies.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better closing rates with professional quotations, automatic follow up, etc. Improved daily efficiencies in the field with mapping, and tablet based communication from techs. Same day invoicing with instant completion notices.

Pros

FS360 has helped our business tremendously by converting a very manual and paper-driven process to completely digital system. Based on real-time data we make more rapid and better decisions . Biznusoft took our wants, needs and processes and developed a very customised application for our daily work flow.

Cons

Some limitations to customising within Salesforce but Biznusoft found us work-arounds. Otherwise very accommodating and knowledgeable development group.

Review Source: Capterra
 

Clint from Metercor Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Great product for an excellent price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We reduced our paper load significantly going from ~400 pages/day to 100 pages/day. We are in the final stages of dropping that to zero/day.

Pros

Ease of use is the biggest Pro. Customer support is relatively quick to resolve any issues. Overall pricing is great and the company has always been willing to work with us as we grow our business.

Cons

Our company has been somewhat resistant to internal process changes so that has made using all the built in modules a bit problematic for us. BiznusSoft has worked with us to make custom pages for our company and that has required a bit of work on both ends. Overall, even as a "negative", the experience has been a positive in working with them on the custom pages. The challenges are that custom pages require more cost upkeep as they are specific to our company. Moving forward we are finally looking at changing our processes and rolling into the provided modules to lower our overall costs and reduce complexity.

Review Source: Capterra
 

Mike from Green Oasis Plantscapes

July 2018

July 2018

The team at Biznus Soft did a great job on helping us through the large task of implementation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits we get is actually a long list - the main ones are all the information we need in one central place up-dated in real time. Each field tech has all the information they need at their fingertips and automatically record information about each transaction for future reference very easily. We can also track the profitability of each customer and the performance of each field tech. It also has eliminated most of the paper we use.

Pros

We couldn't live with out it! All our information is at our finger tips in real time where ever we have internet access. The ability to customize to fit our unique needs is the reason we went with Biznus Soft and it been a great choice.

Cons

The Salesforce mobile app is probably our biggest challenge, it occasionally needs to be reloaded, etc. The other issue we have is billing is annual rather than monthly or quarterly but I understand this is going to be addressed soon.

Review Source: Capterra
 

Richard from ProPump & Controls

July 2018

July 2018

A great product, with superb support. Extremely versatile.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Versatility. We create, schedule, capture, order, receive, invoice, track inventory, and synchronize the financial information with our financial software SAGE.

Cons

The reports are one of the most useful aspects but creating custom reports takes a bit of getting used to

Review Source: Capterra
 

Christina from ITI

August 2015

August 2015

FieldService360- A Great FieldService Project Management Tool

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

In working with the Fieldservice 360 Implementation Team, ITI always felt they were in good hands. The project ran on time and any issues discovered during the process were quickly corrected. We found the team to always be communicative and willing to assist. The team ensured that ITI's staff were able to conduct business as usual during the implementation and thanks to this new system, our staff are better able to manage projects, training programs and staff scheduling. Many tasks (such as expense, time and student reporting) that were done offline can now be captured in Salesforce allowing for greater visibility of the efforts put into our projects. Internal staff are all now using the system with no issues and we plan to roll out to our remote staff in just a few weeks. ITI is happy to recommend FieldService 360 to others as a great project management tool.

Review Source: Capterra

  Response: BiznusSoft, BiznusSoft

Date: January 2016

January 2016

 

Thank you Christina and the entire ITI team on a very successful implementation of FS360. The growth we¿ve experienced over the year is because of customers like you, who faithfully support our business. We appreciate your trust, and we¿ll do our best to continue to give you the kind of service you deserve.