FieldEdge Software


 

FieldEdge by dESCO is a cloud-based Field Service Management solution for home service contractors in fields including HVAC, plumbing, electrical and more. The solution allows companies to manage business operations remotely.

The dispatch board provides users with suggestions regarding assignee for work order based on the technician’s skill set and expected location at the time of the job. In addition, FieldEdge helps streamline and automate the billing and scheduling of service. It offers integration with Quickbooks.

FieldEdge also comes with a native app for technicians that allows techs to access their items, tasks, services, and materials on-the-go. The app also features a customizable price book that helps techs present different pricing options to customers which enable businesses to manage revenue generated. The system is also iPad compatible.

Support is offered via email, phone and through a blog for basic queries.

 

FieldEdge - Dispatch Board
 
  • FieldEdge - Dispatch Board
    Dispatch Board
  • FieldEdge - Dashboard
    Dashboard
  • FieldEdge - Sales Reports
    Sales Reports
  • FieldEdge - Work Order
    Work Order
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Windows 8, Windows 10

179 Reviews of FieldEdge

 

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Software Advice Reviews (36)
More Reviews (143)

Showing 1-20 of 36

John from Hall Air Conditioning
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Good solid dispatching system!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use, dashboard with reports, customer look-up, integration with QuickBooks desktop, and so much more.

Cons

Customer service is lacking once you go live it is a little pricey compared to some of the other software out there.

Review Source
 
 

Jo from Mighty Ducts, LLC
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Updates Galore!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Everything has a learning curve. Once I moved past my perceived frustration and opened myself to the possibilities with the tools available, I have found this product is exactly what we were looking for.

Pros

FieldEdge is helping us compete in the digital age. The tools offered in this software make it easier than ever to send reminders, keep track of our customers, and offer professional invoicing. The original on boarding process was easy but overwhelming for me. Once I reached out to my Customer Success Manager with my concerns or frustrations we were lined up with training's and phone conferences and email follow ups to make sure we are getting all FieldEdge has to offer. I am excited to work with a company and CSM that is so focused on customer satisfaction and helping me grow my business.

Cons

It seems to me that FieldEdge is becoming hyper-focused on their customer's needs. Things that frustrated me a month ago have either been addressed in updates or in trainings. As with most things, communication is everything. Once I started reaching out to my CSM and getting a better grasp of how the software really works I have found tons of tools and applications that will help grow my business. This is truly an "ask and you shall receive" type of customer service.

Review Source
 
 

Anthony from Honest Appliance Service & Repair llc Also HVAC and Handyman.Use product throughout the day everyday.
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Fieldedge has had a positive impact on our business overall. Revenue has improved. Customer satisfaction is through the roof. Parts processing has become streamline. And we're just getting started. Fieldedge positions us to sell protection agreements easily because it starts the conversation. And as the technicians become more and more comfortable the ease of processing is proving to effect all aspects of the business. But I think my favorite part is when the customers comment on the automated heads up that the tech is on the way. We use a phone call alerting to a text message which leads the customer to go to an email that has a full bio of each Tech. As the customers rave about the automation I keep smiling. THANKS Fieldedge!

Pros

Customer reaction to the automated features. The Quick books link makes processing invoices and parts management Automated. Selling protection agreements is becoming streamlined as well. And the dESCO team, FieldEdge team has proven to be amazing in the ongoing process of improving our process which has improved the business Overall.

Cons

When Microsoft had a flooded building it took us down. I was frustrated but watching the FieldEdge team create a proactive solution to allow access to our customers if it ever happens again causes me to hesitate to even talk about it. I have no complaints.

Review Source
 
 

Richard from Air One Air Conditioning & Heating
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Coming Up!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Great program for beginners!

Pros

Staff and support is superb and top notch! Easy to talk to and will have an answer for you very quickly

Cons

Ease of quotes from tablet to other devices will be lost if switching back and forth, Needs to have the opportunity to upload as soon as you're done with any text on one device in order to continue on any device. Have lost hours of work. very fustrating. Also server provider needs to not be knocked out no matter the reason... Field edge needs to have another back up server somewhere else. Lost days of productivity and and income... They simply said I'm sorry and that was it, wish they offered a prorated monthly service fee, so that it both hit our pockets.

Review Source
 
 

Michael from Alliance Aplliance Services LLC
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Unstable Company Killer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

STAY AWAY!

Pros

THEY KILLED MY BUSINESS AND MY EMPLOYEES WALKED OUT. NOW MY VENDORS KNOW THERE IS BLOOD IN THE WATER AND HAVE STOPPED PAYING. NEED I SAY MORE

Cons

This will put you out of business. Crashes at the worst possible time and locks you out of your business completely, leaving you with pissed off customers. Also when this happens you can not invoice or schedule anything.

Review Source
 
 

Amber from North Texas Air, LLC
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

New Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our Company really enjoys using Fieldedge

Pros

We started using Fieldedge in May 2018. Since then we have clear procise reports of collections. The entire office and Technicians can see what is going on with each account. Easy to use and manage.

Cons

Not really sure we have any issues that customer service has not helped with. Any issues they have immediatley jumped in to help us with.

Review Source
 
 

Eli from nonstop locksmith
Specialty: Locksmithing
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Great concept when it works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So if you are still thinking to go with Field Edge, GOOD LUCK

Pros

The App is easy to use to some level, For the technicians it is easy to find items and they can even see the picture of the items.
Techs can add pictures from the field and attach it to the customers profile.
Incoming calls, we can see the existing customer information before we answer the call.

Cons

VERY SLOW, to maneuver from page to page takes time. we found ourselves putting customers on hold for a simple task.

Software updates

When Field Edge are trying to make some updates WHOLE software crash. so imagine for a second what would happen when your software is down:

Good morning you start your day.
* No incoming calls (your phone line are integrated with the software), no new customers
* Your technicians are at the office (12 of them) and have no idea where do they need to go
* Customers that are waiting for their tech to show are calling the office to check what happen, you guessed right - phones are down.
* Now you are sitting around (18 people) and have no idea what to do


Review Source
 
 

Loreto from CJI
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Very powerful software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

FieldEdge has a lot of features like scheduling is very effective. We can linked it to Quickbooks. I also enjoyed their customer support.

Cons

I have nothing to say against FieldEdge because it actually provides the service its suppoed to give.....

Review Source
 
 

Michelle from Leak Not, Inc. dba Westark Plumbing & Expert Drain Cleaning Services
Specialty: Plumbing
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

WOW! Who would have thought?!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I LOVE the support and quick response to our concerns and issues. The attitude of- We will make it happen! - is a BIG A++++++++++++. Keep up the great work and thank you for helping my business run smoother!!!

Pros

Love the fact that our team can focus on using our skills instead of PAPER TO DOCUMENT every little move!!! We looked into DESCO over 10 years ago and I am kicking myself for not making the decision to purchase back then. Moving forward, we are stoked about the product and what it is going to do for us as a team. It is slick!!!!!

Cons

I can't really say this is a con but it has been a struggle. The clock in clock out feature doesn't work like I thought it would. END USER ERROR!!!! I just can't get the crew to remember to clock in and out. So false times are an issue. Again, END USER ERROR. The cloud is amazing, I don't know how it works. Feeling spoiled so when there is a lag I tend to loose my POOP. (Rep talk for being impatient). Haven't seen it much, so that is a good thing.

Review Source
 
 

Jose from All Florida Mechanical Services, Inc
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Maximum Day to Day Efficiency!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software is extremely easy to use yet so detailed and organized. As long as all pertinent data is in the system workflows become more streamlined for mobile and office users. Any time we have questions or concerns we get excellent feedback from our Customer Success Manager or the help chat located in the software. They also have an ideas portal that allows you to post an idea that you think may benefit your company where other companies can vote if its something they see as beneficial to them as well.

Cons

We are a strictly commercial HVAC company so sometimes we need specific features tailored to our business model. For example, some of our customers have 10+ units that we need to service but we don't have the ability to apply repair forms to all units. The system basically only allows us to have 1 repair form where we need 10+ repair forms to satisfy all units being serviced. There are other minor adjustments that we see as a con but thats to do our company being strictly commercial and needing them to be tailored to our specific model.

Review Source
 
 

Brandon from One Seventy Services LLC
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Not good for commercial work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Never get FE unless your residential only and a control freak who can set up everything 100% before using.

Pros

Residential service application, once you learn it it works great for residential service calls. Personalization of items is nice.

Cons

Everything is difficult to change. Work orders are not expandable, collecting equipment information makes NO sense, quotes are impossible unless you have a work order assigned to the customer, system is difficult and makes no logical sense, training is not enough, lost the owners info and constantly contact the technicians even after a month of trying to get corrected, initial set up person went on vacation the week we went live and didn't assign another person, link between quickbooks and fieldedge seems delicate and iffy because every time you shut down the computer a technician must fix sync process, FE prefers chat to fix your problems and that's a joke, and many many more, we are dropping them in month 2.

Review Source
 
 

Jeff from AC Works 365
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

HVAC company using Fieldedge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The best part of Fieldedge is the customer support. Everyone is always helpful and friendly!

Pros

I really like the scheduling features, and how it works seamlessly with Quickbooks online. We have used other systems that did not work like this.

Cons

I wish it had a feature that would send a notification to the customer when the Tech was headed their way.

Review Source
 
 

William from ALL SERVICE HEATING AND AIR CONDITIONING
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

FieldEdge has helped us with dispatching and keeping up with customer data. The transition and support have been not as good as I expected.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I'm happy we choose this program. Many of our problems are because we are learning as we go and because we live in a rural area with spotty cell phone service. The customer service has been good, but not great. Sometimes they take a while to respond. This is the first program that we have had like this, so it's difficult to compare it to anything.

Pros

The program has a lot of good features that took us from doing everything on paper to tablets. The dispatching to the tablets and the availability of customer information is great to have.

Cons

Data transfer was a little rough. We have a lot of areas that are out of cell phone service. The program is extremely limited and slow when either in the offline mode or a bad signal. When we have a full signal, the program works rather well. It takes a lot of work to get all of the information loaded into the program. Training was fast and furious.

Review Source
 
 

Amy from Lake Orion Plumbing, Heating & Cooling
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Very happy with FieldEdge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The more information you feed into FieldEdge the more you will get out of it. We are constantly learning what we can add, what we can track and how to help our company run a little smoother.

Pros

- Great Customer Service
- FieldEdge is constantly adding new features
- No more data entry for the office
- Techs can see customer history and equipment info.
- accountability of staff

Cons

GPS and credit card processing is still separate. And time it takes to schedule customers is taking us a little longer.

Review Source
 
 

Ron from Ranger Air Conditioning
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Support of the product is better then any other program we have used in the past

Pros

The program runs in real time and its easy for the techs to use and to also teach new techs.

Cons

Sometimes when updates happen they remove or hide some of our features.

Review Source
 
 

Weslee from KCL Plumbing
Specialty: Plumbing
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service is responsive and always ready to help

Pros

It puts all of our office functions into one platform. Dispatching, billing, taking payments in the office and in the field, quotes. It does it all

Cons

Set up took a while to perfect. Between menu pricing and the existing customer list, getting it all into the system correctly took time.

Review Source
 
 

Tammy from Chuck Farrell's A/C
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Very expensive lesson!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Too many unproductive parts and not enough help with work. Too many bells & whistles.

Pros

Customer service was great getting started. They worked and answered questions they knew the answer to.

Cons

Not user friendly for techs in the field. Work orders started could not be changed. We ran into many issues that customer service and training had problems with. We wanted a program to make work easier this added more steps and more complicated. Gave us nice credit BEFORE PAYMENT...Then kept a substantial amount of my money we paid when we canceled before the 30 days was up. Not as much knowledge about Quickbooks syncing as we were lead to believe by the first salesman.

Review Source
 
 

Reylynne from LM Construction & Mechanical
Specialty: Property Maintenance
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy of transition of software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The ease of transition was very nice. All teams involved were very helpful. I would recommend this software anytime.

Pros

The entire process was made easy to start using the product, for current employee's, in all departments

Cons

No users manual for future employee's, ,must use the training videos, which they talk too fast and jumps around to much.

Review Source
 
 

Erika from Tomtek HVAC Inc.
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Positive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the ease of invoicing, and having my customers more organized and being able to see the previous work we have done.

Cons

The financial side of things, discounts, adding percentage, wishing it would all be in one, instead of going back and forth between Fieldedge and Quickbooks

Review Source
 
 

Frank from Alexander Heating and Air Conditioning
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Lacks customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Use someone else.

Pros

Phone support people are nice but can't solve any problem because the bugs just get ignored.

Cons

Their inability to fix known bugs for many years. Software does not easily integrate with merchant services. Android issues with mobile devices. Difficult to set up.

Review Source
 
 
 
Showing 1-20 of 143

Jeffrey from Brick Township Heating & Air Conditioning
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

FieldEdge for HVAC company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We don't yet fully utilize all of what FieldEdge has to offer, however we are already saving time from our previous processes. The transition team was patient with our approach, and the implementation process was as smooth as we could have hoped (working around our schedule, as well as very detailed with our very cluttered existing system).
There is no perfect system out there, but the "bang for your buck" with FieldEdge is very high quality, based on our experience with it, so far

Pros

FieldEdge has made a system that streamlines things that our previous system (Wintac) made extremely difficult. The customer support team is top notch, and has been a good blend of helpful, while also being sure to push things forward to help get the transition done and any issues addressed. Every person I have spoken to within the company has been a pleasure to deal with.

Cons

It is built upon Quickbooks, and is subject to all of Quickbooks' flaws. Each issue that arises and causes headaches in Quickbooks will cause similar headaches throughout the FieldEdge platform.

Review Source: Capterra
 

Chelsey from Chris West Plumbing, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Making the Switch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Because FieldEdge syncs with our Quickbooks every 8 seconds, we do not have to use any sort of "batch and sync" system (which is the manual process of going through the invoices and clearing them yourself...). This has saved us so much time! Overall, FieldEdge has exceeded all of our expectations. Their customer support is amazing. They are completely willing to devote even their personal time to make sure that our business runs smoothly. Highly recommend.

Pros

The thing that our techs and office staff love best about FieldEdge is how simple and easy it is to use. It can be nerve-racking switching to a new software, but switching to FieldEdge was a breeze. I highly recommend making the switch. It has made our lives so much easier.

Cons

Our techs are used to seeing a dispatch board that shows where all of the other techs are and how those jobs are running. With FieldEdge, they only see the work that has been assigned to them. There are a lot of pros to this, as each tech only needs to be focused on the work that is scheduled to them, however, it is just going to take some getting used to.

Review Source: Capterra
 

James from Service Plus AC & Heating
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Oversold and Under Delivered

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was excited about the potential good F.E. could do for us, but we had a bad customer service experience at every turn. Their product may work great, but I wasn't willing to deal with the people and processes in order to get through the on-boarding. The first issue we had was over something simple. We asked to wait to on-board for one month, but they started calling and emailing us the day after we agreed to sign up. The cc processing company even started calling and bugging us to get started before it was time. When we did start on-boarding I got a rep that I honestly just didn't pair up with very well. IMHO he was more interested in hearing his own voice and talking over us than listening or working with us. He had to get his opinion in, even when it was not solicited. The training videos were also terrible and lacking with regards to real world use. It was more of a features tour with regards to the mobile app. Lastly, they were in charge of converting info from our current CRM to theirs and they couldn't even convert a PDF to an Excel file. I was beyond irritated at that point. We paid for a setup and we have to do the file conversions too? That was the final straw for me. I cancelled the plan before we finished on-boarding and to this day they have not returned any of the on-boarding or first months fees. Buyer Beware with these people!

Pros

Potential features for maintenance plans and quoting equipment.

Cons

We never finished the setup / on-boarding so I couldn't say.

Review Source: Capterra
 

JOSEPH from Pohlman Plumbing & Home Services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

FieldEdge System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been a great experience thus far and we've seen the wisdom and potential with growing our business with the FieldEdge System.

Pros

1. FieldEdge is a very intuitive tool that has streamlined Pohlman Plumbing & Home Services daily operational processes.
2. The dispatching drag & drop, creation of works orders, assigning multiple techs for multiple days is super easy.
3. Ability to generate detailed reporting for more granular Business Intelligence.

Cons

1. Google Map for the dispatching could be bigger.
2. Viewing multiple unassigned work order on the map at the same time.
-When a technician arrives at a work order early, it does not move it on the dispatch board. Suggestion; it should move to show the office that they now have more time available on the board.

Review Source: Capterra
 

James from J C Warner
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

FieldEdge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have more access to the program. Easier scheduling from the road. Keeping track of KPI's moving forward for the next owner.

Pros

Switching from Desco to fieldedge will be worth it. More available features and even more coming all the time. A lot friendlier than the desco software, even for a mechanic with limited computer skills. Being able to load your items onto an excel spreadsheet makes it nice.

Cons

Setting up a way to quote with good, better, best. I wish I could figure it out. My winter project!!

Review Source: Capterra
 

Jenn from Barbosa - Mechanical
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Best Customer Success Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have had a wonderful experience with everyone that I have talked to and worked with.

Pros

The software is easy to customize to your companies needs. If you take the time to set up your data fields in the beginning, the system flows smoothly. Saving you from double entry in the office and in the field.

Cons

In some areas there is a need for double entry. However FieldEdge is constantly updating the platform, taking advice from its users on a daily basis.

Review Source: Capterra
 

Dave from B.L. Anderson Co., Inc.

June 2018

June 2018

Great experience! They made everything very easy for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ease of use, visibility of the dispatch board, decent flexibility, great reports ...and incredible customer service!

Cons

There is not very much that I do not like about this software. Speed can be a little slow sometimes?

Review Source: Capterra
 

Emily from Hagerstown Heating and Cooling

June 2018

June 2018

Not too bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's pretty simple to use. It's nice having everything you need wrapped up in one software. It's also nice if someone is out sick they can still log in from home since it's web based.

Cons

Sometimes it can run a little slow, which can be frustrating at times. Also some updates seem to hurt more than help. Especially when it removes things.

Review Source: Capterra
 

Heather from Golden Rule Air Conditioning & Heating

April 2018

April 2018

FieldEdge has been absolutely wonderful. The process from start to finish was made very easy!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love having everything in one place. I don't have to use several different programs to get the information. Also, having the profitability of each work order is amazing and easily monitored.

Cons

The only thing that I would like to see some improvement on is the job section. We have a lot of construction jobs and there are some items that could be added and modified that would make this section much more efficient.

Review Source: Capterra
 

Tori from Doria"s Mechanical Services LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Good experience learning the FieldEdge software. We use it every day.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This soft ware allowed us to have everything in one program that we needed to run our business. From having client files, to dispatch with GPS, to linking to our quickbooks. Saving us time without having multiple programs.

Pros

I like having everything in one program. From Client files, to GPS, to linking with our Quickbooks. This software program was very easy to learn. I am not the best on computers and learned and mastered this program in a very short period of time.

Cons

At times this program can be slow. Which makes things a little difficult when you have customers on the phone or multiple phone lines.

Review Source: Capterra
 

John from All american heating

April 2018

April 2018

Dont do it! The software is so slow and not very good. Lots of complaints from owners and employees.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The salesman. The rest is not worthy of installation in the HVAC industry. So slow.

Cons

To much to list! Slow, difficult to use, no response when we needed help. Biggest complaint from techs, they could never gain access and when they did it would delete all there notes causing delays with paperwork being done over several times, most of the time they could not complete paperwork at all so it would clog up the office the next morning with techs doing paperwork in the office!! The complete opposite of what we were trying to accomplish. I felt like we stepped back 8 years in time when we installed this crap program. Cost alot of money and time huge loss to our company financially. We wound up going back to our original software field service manager faster, cheaper and much better support by far!

Review Source: Capterra
 


April 2018

April 2018

Very good tool for support management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I highly recommend the program, especially for the support that is very good

Pros

It was less than 6 months knowing this tool, but the intuitive features, not having to make calls to receive attention, is very practical.

Cons

There are not many negative things to say about the software, however the learning curve with many options is a bit pronounced.

Review Source: Capterra
 

Jen from DPHA

April 2018

April 2018

I was hoping for better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love the fact that it is web based. It has helped make us more time effective with our scheduling.

Pros

I like that it is web based. I can be away from the office and be able to login and help with scheduling and billing.

Cons

We switched from ESC to Field Edge and I was hoping they would have been more similar. Every aspect of this program takes about 5 extra steps to get something done. We provide maintenance agreements for our customers and this was the big draw for this software as it was supposed to help make this easy, well guess what, you can only ever have one SA per customer. We have two different SA we offer and can't use them both in this system as it only allows the one. It is a very frustrating program in general.

Review Source: Capterra
 

Mike from HendrixAir

March 2018

March 2018

Works great for us!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Lots of information at your disposal, and always making improvements based on client feedback. Techs seem to be able to use the system and like it.

Cons

Some functions could use improvement such as payments to invoices not finalized. I did also like to see a little better phone support rather than the chat.

Review Source: Capterra
 

Gintaras from Kaunas university of technology (KTU)

March 2018

March 2018

I love how easy it is to train someone to use this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how easy it is to train someone to use this software. It has so many options for specific details your company would need. The customer support is great in how they walk you through fixing issues. If the issue is not being resolved by troubleshooting with you they do jump in and take care of it.

Cons

Cant link multiple emails to send invoices to customers(accounting, general information), issues when trying to process credit cards(trys to charge to a customer instead) The earlier versions never had these issues and with each update they are trying to make it almost "too" complex.

Review Source: Capterra
 

Darien from Epic Heating and Cooling LLC.
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Very easy to use once you get it set up to fit your needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My main concerns were dispatch and syncing to quick books, which this does with no issues

Pros

We just started using this software and it is easy to use and navigate. We had support rep as our on boarder and he was great. If we had any questions he new the answer.

Review Source: Capterra
 

Darla from Durham & Sons, Inc.

October 2017

October 2017

We have utilized the ESC program for many years, and their customer support has always been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The program does just what we need. Any time I have had a problem, if it's minor, I chat online with them. I love the ability to do this because it's immediate and I don't have to wait for a call back! If it requires a phone call, they follow through with it and have always solved my problem timely.

Cons

The mobile laptop version our Service Manager tried to use was not good at all. But the version for tablets works very well! All our techs and the Service Manager can access our whole database from the field, which is extremely handy, especially at night and on weekends.

Review Source: Capterra
 

Marty from Hurley Heat And Air, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

The personal service is what makes this product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer and equipment tracking. Repair history. Dispatch scheduling. Service Agreements.

Pros

The ability to have all the information concerning the customer at your fingertips is priceless. This allows us to serve them better.

Cons

Service agreements are a struggle for me. This is probably due to the fact that I've not been exposed to this portion of program as much as others.

Review Source: Capterra

  Response: FieldEdge, dESCO | FieldEdge

Date: August 2017

August 2017

 

Really appreciate the incredibly positive feedback!! Don't hesitate to reach out to the team for training on service agreements. Maybe start with a webinar about increasing renewal revenue by visiting our help center and searching "Watch the money grow!". Otherwise simply reply via email and we'll gladly lend a hand! Thanks again for the 10/10!!

 

James from A-OK Cooling & Heating Corp
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

ESC by dEsco in my experience is the best all-in-one software for the Service Industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Excellent software that is constantly evolving and growing. Best tech support on the planet. Fastest turn around time when correcting bugs or issues. Well thought out and implemented.

Cons

Some features that should be available are not. They are available in the newer software offered under the FieldEdge name. I think they should have been implemented in ESC before developing new software, or allow migration to the new software at no charge if you are a current annual member for support and mobile versions.

Review Source: Capterra

  Response: FieldEdge, dESCO | FieldEdge

Date: August 2017

August 2017

 

10/10 + BEST SW in the industry + BEST support on the PLANET! LOVE IT! We can't thank you enough for your kind words and positive feedback. It goes a long way to motivate the team. Some of the innovation we have introduced in FieldEdge is only possible with web-based applications. That said, we are continuing to work on ESC. We will also aggressively help in the transition for existing customers to FieldEdge. Thanks again for your continued business!!!

 

Stephanie from AAction Air
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Overall, I think it is awesome. Has a few quirks however and tends to shut down on me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can manage payroll, inventory, customers, agreements, reports, everything from one place efficiently.

Cons

Shuts down on me when I work too quickly. Deleting a technician from a dispatch and saving too fast results in the program quitting. (It doesn't like quick key strokes.)

Review Source: Capterra

  Response: FieldEdge, dESCO | FieldEdge

Date: August 2017

August 2017

 

Hello Stephanie,

"Awesome" sounds great! Thanks so much for your positive feedback. That said, it appears that you are a "fast mover" and have had some strange product behavior. Please reply via email as I am interested in seeing how we can improve your experience.