It failed to do so & it completely altered our inventory, leaving our staff unable to invoice for over a week.

Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.

Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.

It is very user friendly and the customer support has been very good.

Horrible customer service, demanded our money back!!!  Beware!!!  Horrible.

They all seem to genuinely care about the customer, and you're left with the impression that they take great pride in helping their customers succeed.

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Equality Builders, easy to use, keep track of all assigned work.

The mobile app is great for our guys in the field to use. Straight forward pretty simple.

It has a very fluid customization feature. Working in HTML is really nice and the support to help you get through it is phenomenal.

There are VERY limited reports, unable to scale a business with this software.

Perfect fit that has the option to integrate with Quickbooks, but works as a standalone if you want to separate it from your accounting system.

The customer service is fantastic. There is not usually a wait time to get a person on the line to assist in any way.

So many willing reps to help answer the questions i have. And the software is extremely user friendly.

These guys really do want to make a great product. They have a ton of different individual users, and keep striving to add functionality to make the software more user friendly and better.

I have been using this application for 2 years. It is quick and easy to use.

MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on.

Quickbooks integration came along too late for us to play with or even consider. The support team is pretty responsive and helpful when available.

Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money.

I would recommend this for any IT company looking for a great program at a wonderful price to help grow and move into the future.

Best thing about MHelpDesk is that its all online and they have very supportive customer service reps.

I think it's a great knowledgerbase and Accounts receivable tool.

The demo and set up was great. They did the hard part with our onboarding.

We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else.

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations.

I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.

A cloud software solution tailor made for the landscaping industry. Leading edge technology with a constantly improving platform.

Everything seemed like it would be great when talking to people before signing up. Once we signed up, we were basically on our own.

It's been a headache but because we spent so much time and money implementing this program we are stuck with it for a long time.

I like the ability to track job times, the app, the invoicing, bulk email notification to clients, the dispatch board, job costing reports, the integrated estimating - scheduling - invoicing platform.

It was great the first 1 1/2 years, then the customer service issues hit and made us less excited about the software. The pricing change was the last straw for me.

There is a version 3 in the works for a couple of years now (always beta, not complete), but it seems less intuitive and worse laid out than version 2.

I liked that it had a map to measure properties.

The custom invoice templates are great and the fact that it syncs with Quick Books has reduced the time we spend billing customers.

Full set of features, complex customizations, good form builder; complex scheduling; great customer service.

Templates are very confusing how to use them and we finally gave up and switched to LawnPro.

Now we feel like we are stuck because we have invested so much into the program and modified the way we bill our services to work around the SA problems.

There are plenty of training videos but no one to explain them or show us how to put them to use. It was confusing and difficult to even get our logo on an email.

The integrated mapping service makes it a breeze to modify existing routes. Scheduling changes are accomplished with just a few clicks.

It offers scheduling right in the software. It is easy to use and great for keeping track of clientS.

I found and switched to SA and couldn't be happier. The customer service is great and the functionality is awesome.

After a spring a fall cleanup i notify my clients by text or email that its been completed, they love it.

Oh, and they are upping their prices again in 2 months. I can't even justify the thousands I pay them already per year.

And we love it's ability to sync with QuickBooks, which has worked very well.

One report - Job Costing - has potential to make price increase easier to evaluate for under-performing accounts. Time saved entering leads.

Reports are useless, nothing is really autopilot.

The vision for the software includes the ability to do many powerful things. Automations is a great way to reduce the burden on office staff.

One of the founders has experience building a multi-million dollar service business so think about it, do you think he might know a thing or two about whats needed to build a business like yours.

The integration to Quickbooks on line always has issues balance between programs are always wrong.

Estimates in service autopilot are very user friendly.

It's easy to accept payments and bill out of the program.

It is not cheap, but you get solid value for the money.

I don't like being told to watch a video to learn how to do something. I'm getting very discouraged and am thinking about moving to another software.

We are thrilled and love the software and its functionality. Most people don't understand the full capability of the software compared to the cost.

Great company to work with, amazing customer service, and they are always working on devoloping new fetures with new techonlogy.

US Dollar

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.


mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.


Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.


Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.



LongDescription

Labor Rates

Cataloging/Categorization

Employee Management

Automatic Time Capture

Work Order Creation

Electronic Payments

Payment Processing

Real-time Scheduling

Mobile Alerts

Time Tracking

Customizable Reports

Access Controls/Permissions

Activity Tracking

Equipment Management

IT Asset Management

Dispatch Management

Online Time Tracking

Templates

Digital Signature

Job Costing

Workflow Configuration

Contract/License Management

Retail Inventory Management

Financial Management

SSL Security

Residential Inspections

Electronic Signature

Group Scheduling

Credit Card Processing

Manufacturing Inventory Management

Invoice Management

Project Management

Approval Process Control

Key & Lock Management

Customer Accounts

Customer Database

Recurring Appointments

Commercial Inspections

Repair Tickets

Job Management

Calendar Management

Report Summary

Customizable Fields

Activity Management

Geographic Maps

Automated Quoting

Warehouse Management

Scheduling

Data Import/Export

Mobile Signature Capture

Inventory Optimization

Multi-Location

Self Service Portal

QuickBooks Integration

Landscape Design

Audit Trail

Technician Management

Repair Estimates

File Storage

Mobile Access

Cost Tracking

Fixed Asset Management

Service Reporting

Real Time Data

Fleet Management

Groundskeeping Management

Routing

Historical Reporting

Service Catalog

Vendor Management

Inventory Auditing

Maintenance Management

Configuration Management

Credit Card Management

Client Portal

Preventive Maintenance

Pricing Management

Forms Management

Commercial/Industrial

Email Reminders

Service History

Add & Edit Photos

Email Management

Ticket Management

For Schools

Residential Properties

Asset Tracking

Activity Dashboard

Inspection Management

Alerts/Notifications

Online Booking

Equipment Maintenance

Employee Database

Data Visualization

Reminders

Time & Expense Tracking

Automated Scheduling

Estimating

Mac OS

Web browser (OS agnostic)

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available. 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

mHelpDesk

Live Online

Webinars

Documentation

Videos

Service Autopilot is a cloud-based field service solution for lawn care, landscape maintenance, cleaning and snow removal organizations. For businesses of all sizes, Service Autopilot features client and lead management, scheduling and dispatching, routing and mapping, mobile field access and more.


Organizations can schedule and dispatch teams with a single technician or the entire crew. They can create services, assign them to teams and build service routes. The automatic invoicing feature can send invoices to multiple recipients. The solution also provides cloud storage for remote access of the data. Additionally, Service Autopilot offers features like custom training sessions, time tracking and time cards, dashboards, asset tracking and more.


Service Autopilot includes support via email, phone and through an online knowledge base.

Status Tracking

Email Alerts

SMS Messaging

Real-Time Monitoring

Route Optimization

Task Scheduling

Confirmation/Reminders

Timesheet Management

Pesticide Usage Tracking

Real-Time Notifications

Workflow Management

Real-Time Updates

Work History

Reporting & Statistics

Work Order Management

Customizable Templates

Property Layouts

Job Scheduling

Billing & Invoicing

Customer Management

Accounting Integration

Interaction Tracking

Real Time Reporting

Customizable Branding

Startup: $49 per month

Pro: $199 per month

Pro Plus: $499 per month

Elite: Contact us to learn more! 

*Pricing does not include start-up fees

mHelpDesk vs Service Autopilot

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