Onboarding can be overwhelming at times, but the support staff has always been helpful and available whenever needed. You really get the sense that everyone cares about your success.

Pest Pac software is extremely comprehensive. It offers everything you could imagine from accounting to customer service. I'm a huge fan of Pest Pac Mobile.

Being so comprehensive can also be negative in that it takes years to master all of the aspects it offers.

It is extremely user friendly and does so much!

Pestpac is always looking to improve their system, they have updates and also have a seperate site that allows users to suggest ideas for future updates! We love that we can do everything in this 1 system. We have eliminated other software programs and fees and are able to ONLY use pestpac.

I wish there was a review screen when sending email notifications like the review screen when sending phone call notifications. Also, we would like the checkbox for calls and emails included in the appointment screen after clicking on an appointment. Also, we'd like to see a prepay option for customers in the customer portal.

Better than alternatives, but average user experience overall.

We are a startup pest control company in California and have used PestPac for two years. It is web-based, so a totally familiar browser based experience. Good support form sales reps. Regular software updates. The company was founded as Marathon Data Systems, rebranded a few years ago as Workwave and was recently bought by a European investment group called IFS. The company serves a variety of field service companies including pest control.

>One of the most expensive solutions with relatively very high base rate and monthly per-user fees compared to similar alternatives. >Outdated interface that significantly limits how quickly our staff can work with software. For example, there is no use of pre-fetching data, batch uploads, continuous backup, data validation, etc. Data moving between your computer and the AWS server has periods of noticeable lag even with high speed internet access. Data moving to and from your device and server are limited to one operation at a time. >The parts of the software staff see are not intuitive and difficult to use. Although parts of the software see regular updates, these updates seem aimed mainly at larger accounts with more advanced customer relationship systems. The data entry screens, state forms, reports, etc., have not seen any meaningful updates in years. > There are numerous bugs in the online system that have persisted the whole time we've used Pestpac. Some things are given attention, others never make it. Many of the support requests on their product forums remain unaddressed for months or years. > The company seems to spread itself thin by focusing on on sales to several kinds of small field service based businesses. The quality of the user experience with PestPac is lacking, and probably similar to others' experience.

It has been Amazing, I used this software prior at another company but never on the admin side of things so it has been a chore but The Customer Success team has been amazing Shaylyn Tiano has been going the extra mile setting up several days more then she should have to make sure I was up an running for a massive account that needed to have devices scanned and detailed reports printed, that account is the reason I originally purchased Pest Pac for in the 1st place.

I used this when I worked at several other pest control companies, I liked how well it can be utilized and transformed into what I need in order to provide better documentation to my customers.

I was always on the Tech side out in the field never doing the admin part...its a lil over whelming but Shaylyn Tiano from the Onboarding Customer Success Team is simply put..."THE BEST OF THE BEST!"The over whelming part of it i guess is all that is involved in getting things set up to run.

It's great that i have a system in place that handles all the daily paperwork that i go through each day. I am able to invoice, record materials used, how they were used , time of day they were used all the things that we used to write out are now done with a click on my smartphone.

The software allows me to present my customers with great field reports. It is great for billing. It is well thought out for the pest control industry .

I have had some issues with my field printer and software communicating. This was resolved with a nice work around and i have had no issues in the last year.

The problems we are solving is the same as above. Scheduling appointments in a timely matter. It has solved the problem of doing it manually. My over all experience is positive with the exception of a few things I believe should be worked on.

the convenience of scheduling appointments and allowing our daily tasks to be at our finger tips and not done manually.

There are a few things I think they can do better on the scheduler. Being able to snap up or down time blocks like other appointments would be more convenient. Also printing out a customer renewal form is a lot more work than it should be, and we do this often. I think these things should be updated.

The idea is good and having agreements, gps and other aspects are pretty good ideas, when it works, if the product work and didnt have to wait for calls back durring work ours and pricing would be better.

Customer service, pricing is costly, nickel a dime you for every little module, I started with this and ended up having to pay alot more after transitioning over and you become stuck, then you get a call when your having issues sometimes a day later or several days later, modules that dont work because issues you still have to pay, for instant, we have been paying and they make sure you pay and the contract module to send to customers isnt working. this is one of a few issues.. then they reconcile you account for the benefit of them making more money not to make sure the clients are taken care of but to make sure that we are paying them. example was they reconciled my account and took off a user that they said we havent been paying for and was part of the initial agreement so they removed this and now we cant all log in at the same time. Or we are paying for lead management, its not working for weeks yet we still have to pay, so much more.... I had windows version since 1999 and switched over to cloud based and 1st they always answered the phone and fixed issues right away, now its not the same...

PestPac is not terribly hard to use but it does take awhile to get used to. Most of the time when you call in for help you get a very friendly and knowledgeable rep who can walk you through how to do exactly what you need. Not always but most of the time.

What I like most about the software is that there are several different options for using it. We can route our techs with it, created service orders, take payment and more all in one place instead of using multiple different software applications.

What I like the least about the software is that every time they have an update it completely changes how other processes work.

My experience as a user is that I am having to come up with work arounds for the Pest Pac system short comings. The advantages that I see is that the software is evolving into a more customer friendly system.

The customer service people are very nice and very willing to help when they are able.

The limitations and some functions of the software.

Satisfied with the ease of scheduling and tracking activity.

Scheduling and service request are simple. Payment posting.

Help pages don't go into enough details or provide samples. Confusing terminology. Numerous Reports, but do not always have what is needed. Excludes some common sense simple features.

My companies overall experience with PestPac is horrific to say the least, i am after 3 years finally writing a review about the poor customer service and poor quality of the software. This company has finally lost me as a client which i know they dont care. All i care about is that someone out there gets this information before they sign up with the devil and it save them some well needed brain cells. Go with Pest Routes or Evolve, my company is making the switch and so should you!

Familiar with the product, it is reliably terrible around nearly every corner you can expect to have some kind of an issue that the software can not function with, does not do, or you have to pay thousands of dollars to solve.

functionality, the system is difficult to use even after 3+ years of working with the software you still dont fully understand how to operate it. You need to be a computer programmer in order to run anything. Has zero flexibility when creating customer accounts. There are so many cons to list we could be here all day. Bottom line is its not about the money it takes to run the software is about the time and hassle that costs money to operate this junk software.

RUN! There are software that you can customize for pest control for less money than this software. They nickel and dime you for each feature. The reports aren't accurate. There is no way to find an accurate report on attrition or growth because they don't know how to program correctly. To run a business of any size on this software is a mistake because you'll never know for certainty what your profitability is and will simply have to guess. I was accustomed for 7 years and they are terrible at addressing concerns that are their fault. Unfortunately, they are The Who's who in pest software, but save yourself some time and headache... look elsewhere and have someone program a crm from another software platform specific to your company. You will spend the same amount of money from lost revenue and customers using this software, but will have something that actually works. All they do is market to upsell features that don't work. Terrible company and terrible software.

It supposedly has lots of features. However, support guides you to set them up incorrectly because the software is designed for pest control based on 30 year old practices, not modern day business.

Everything. The reports aren't accurate. The customer support doesn't give proper guidance to fix problems with their software. They don't even understand how the software is programmed, so when there is an issue... they tell you to do something as a workaround that causes more problems. Do yourself a favor and run away! As fast as you can.

This is not a program for a company wanting to go paperless. You can have invoices, statements and inspection reports customized but you are going to PAY $$$ for it. Then they want you to give your customers the inspection report as an invoice not the actual invoice. The only document you are allowed to customize for the mobile app is the inspection report and they told me that they are going to be stopping that too. If you have a customized invoice on the desktop side you cannot print the customized one from the app. If you do print the invoice from the mobile app you will not be able to view the same invoice again. The invoices that you can print from the desktop side are not the same as ones printed from the mobile app. If you have target pests on your service order the tech will not be able to edit or even see what those targets are on the mobile app. If you forget to time into the order on the app you are out of luck because you cannot customize the time in/time out. If you time out of an order you cannot reopen it to make changes or corrections. Their inspection reports, service orders and invoices do not meet our state regulations. I even showed the reports to several people at our state regulatory department and they agreed with me that it wasn't correct. I had them prepare a document to tell pestpac that it was incorrect and they made some changes won't do any more because they are too busy with everything else and are not making customizations anymore. There are a lot of complaints just like mine on pestpac's message boards for customers. So don't be fooled by all the other good comments, this program is not as great as it sounds.

The basic idea is great, but am currently looking at other software that doesn't nickel and dime and that offers people to help, not just say they are going to find someone to help.

The software itself is decent and has lots of features that are useful.

The lack of ability to use it the way we want to and the "customer support" is ridiculous. They rely on the community site to give you answers instead of actually doing anything themselves. I have issues that should be simple things like putting more than 5 characters on the name field next to a phone number and many other little things that they basically say to put in the digital suggestion box. Thanks for the lack of help.

Love the accountability for money in this program. We briefly switched to another software and it was 6 months of sheer terror trying to get sound, solid numbers out of the other software. With PestPac you know that your numbers are solid. Schedulers also love that the appointments do not auto move after auto calls have gone out.

This software is a little more rigid (not live) than some softwares on the market, but to have sound accounting numbers being live is not all that it is cracked up to be. It is a little pricey, but again the functionality is consistent in the program.

I like the reporting functions. I like the integration with collections and credit card processing. The mobile app is great, however expensive.

We have used pestpac for the last four years. First setting up the software was a nightmare. We had to spend weeks of our time to fill in so many back end options that most could have been set to defaults instead of making us build it all from scratch. Every time that a new feature came out we would think the feature looked awesome. Then after shelling out a ton of money for each individual feature we would be frustrated that it never worked as advertised and would in most cases make things more complicated than before. There are some good features within the software, but none of them are very user friendly. To date we have not been able to sufficiently train any employees to take advantage of the features that pestpac has to offer. Each time we have tried to train someone they get frustrated and can't remember all the steps it takes to complete even the simplest tasks. We recently found another software provider and were able to learn and use all its features within a week. Oh, and they don't charge for any additional features. Also beware of pestpac's contracts, they make things unclear and to keep their customers stuck into contracts for long periods of time.

Overall it has been a good experience.

It is designed specifically for pest control applications and is pretty comprehensive.

If any issues come up that the regular customer support reps cannot handle and they have to send it to engineering or technical support you can be assured that if you get an answer at all it will be weeks or months later. In addition, there is a substantial amount of time it takes to train new employees on how to navigate the software proficiently.

I have watched Pest Pac grow over the many years and see that their goal has always been to work for their customers. They have always made it possible to rewrite programs to serve the customer's needs. The customer service has always been willing to help and work on a project as soon as possible. They keep the customer posted on any updates when a problem does arise and get it solved with speed and efficiency. Always achieving the best results for the customer.

Pest Pac is easy to navigate and read. The updates come regular and if any problem occur they get right on it and get the issue fixed. They are achieving daily to make things better for everyone.

I really don't have any cons as I have been using Pest Pac since 2003 and it grows with your company. They are achieving daily to make things better for everyone.

Pestpac has been a great value to my company. I am able to access it from my desktop and mobile phone. With the Marathon Mobile app I no longer need to email each technician their route. They can view, update notes, and even upload photos and documents. Saving time and money.

It's software allows you to file several city and state mandatory reports seamlessly. Track technician activity to the minute and submit reports to customers instantly via email. It has saved me time and energy and provides customers more control of their account that I could have given them prior to using it.

I wish the community portal had more answers to the questions that are posted. If they did, this would significantly reduce if not eliminate many calls that come through the customer support line.

I really enjoy using PestPac. And my customers seem to like what they have to offer as well. Though we are a very small company, using PestPac makes us feel like we are a huge company. Every interaction I've had with staff has always been positive and everyone is very helpful.

-Amazing customer service, everyone is so great! -Fantastic on boarding specialists to guide you through PestPacs program when you are first starting out. -Constantly offering education and training

-Notifications- when giving out call notifications the system gives a very loud beep and I wish that would get fixed. I try to encourage most of my customers to let me text them their notifications instead so they don't have to listen to the beep. -PestPac is located on the east coast, I'm on the west coast, so if I need customer support later in the day, I have to wait until the next work day. And they don't have customer support on weekends. -Visual Route Manager- I want to like the VRM but I feel like it doesn't help me much with optimization. But I'm sure it's just my user error.

I am learning the billing portion. It has been difficult but the call center has been a tremendous help to me! I look forward to working with WorkWave PestPac in the future.

I like the ease of the entering customers. I was able to select what was needed for our company. I am new to the industry and I was using the program part time until recently. I am now a full time user and the program is starting to make since to me.

My least favorite thing about the software is there are too many options for setup. Being new to the industry, it was a little overwhelming. As our company grows, I'm sure we will utilize more options in the near future.

We are able to do provide professional looking work orders, invoices and statements. When we run into issues, the WorkWave team actively works on figuring out our issues and are very patient.

*Different ways to search for customers. *Ability to print a variety of reports. *Can move appointments easily with the appointment calendar. *Mass emailing (notifications, renewals, letters).

The "auto" populate. When we are trying to change information, we have to delete the information for the "list" to pop up to be able to select new information.

We have been able to route our customers using PestPac routing features and Visual Route Manager to make the technician's route run as smooth as possible and save time from zig-zagging across town.

There is not one thing I like the most. There are so many aspects of this software that help run my office. Each person has their own way of using a different tool and in the end, the outcome is the same.

The call ahead notifications voice can be difficult to understand for some customers especially the women's voice.

Great! We use it for everything from billing, to service, to reporting, routing, and GPS.

PestPac offers all the features that we need to run our business and it happens in 1 program. That means 1 program to train on and 1 program to administer.

It is an expensive product, especially when using all the various features. Some of the modules are a work in progress, however they are still full price.