ProntoForms Software


 

ProntoForms offers cloud-based field service software that assists businesses via their web app and mobile interface. Field agents can fill out and submit invoices, work orders, and signatures within the mobile app.

One of the features of ProntoForms is its ability to collect and manage documents and forms from anywhere. Users working remotely can choose from pre-made templates from the program’s form library, which includes everything from delivery requests to event registrations, or they can create their own with a customization tool. Barcodes, time stamps, photos, and signatures can also be included in any form, providing data to anyone accessing any document. ProntoForms’ web portal allows administrators to manage users and provides a way for field agents to send incomplete forms to individuals or entire groups.

Customizable company-specific logos are placed on all PDF forms, on the web portal, and the mobile app.

 

ProntoForms  - Dispatching
 
  • ProntoForms  - Dispatching
    Dispatching
  • ProntoForms  - Incident reporting
    Incident reporting
  • ProntoForms  - Installation and maintenance
    Installation and maintenance
  • ProntoForms  - Signature
    Signature
  • ProntoForms  - Sketch on photo
    Sketch on photo
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

140 Reviews of ProntoForms

 

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Software Advice Reviews (3)
More Reviews (137)

Showing 1-3 of 3

Caryn from NBD
Specialty: Auto Dealership
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Solving Problems

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

easy to create all data needed for day to day jobs, mobile accessibility is great also, flexibility in all aspects

Cons

takes a little too long to update and transfer information between the software and database and where it is held

Review Source
 
 

Raghav from Adaptrum
Specialty: Information Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Solves many problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great application for bigger analytics view

Pros

It has a robust feature set and good support as well.
It's a huge plus that the solution supports an unlimited amount of forms.
It is easy to use and it is very stable

Cons

It takes an hour to update Prontoforms when utilizing outside data sources and sometimes the help documents are less than helpful.
Some projects take back and forth and follow up on our part instead of the pronto forms team driving the closures

Review Source
 
 

harmandeep singh from New York University
Specialty: Information Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Pronto - The Best Mobile Reporting Tool on the Market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's easy to use from the mobile end. It's easy to create forms, data destinations, new users, etc. on the administrative end.
We use pronto forms mostly for time sheets and safety sheets. I love getting all the information I need from the crew on site right away as opposed to waiting until the end of the week for them to bring it in. It's also great that the customer can get a copy of the paperwork immediately and we can collect signatures and take pictures of the work we did for back up.

Cons

I don't like that data cannot be stored on the pronto web portal. I would be willing to pay for additional storage space so long as it was reasonably priced.
behind the scenes when setting up destinations, etc. can be confusing.

Review Source
 
 
 
Showing 1-20 of 137


December 2018

December 2018

Great tool for plumbing and water restoration.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use this tool mainly for our estimators to price jobs. We are able to global dispatch updates on pricing guides and be able to see if jobs sell in real time without having to call every salesperson.

Pros

Love the ability to require information to be gathered in the field. This ensures we capture what we need each and every time.

Cons

Can't think of anything, its really fit our needs great.

Review Source: Capterra
 

Miguel from KONE Inc
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Good mobile solution

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Provided a standarized set of forms which can be centrally and easily maintained avoiding roll out problems and coordination.

Pros

Accessible and highly customizable, user friendly.

Cons

Integration with photos and utilizes high amount of space in phone for the templates

Review Source: Capterra
 

Ben from CBRE
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Powerful Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used ProntoForms for FM and HSE services.

Pros

ProntoForms is a powerful tool that enables me to create rich eForms that are simple to use, have intuitive controls and rich data.

Cons

The back end form design does not allow multiple selection of items, so moving elements is slow

Review Source: Capterra
 


December 2018

December 2018

A great tracking tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to assess and review protocols with a very precise form. I love the analytics that we are able to see after the forms are completed.

Pros

The ability to customize very precisely.

Cons

It a little harder to make changes if you are not computer savvy.

Review Source: Capterra
 

James from CCS Building Group
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

ProntoFroms has it all... if you're willing to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love working with the PF team and seeing it at use within my building organization.

Pros

I love the amount of flexibility to operate and ability to create any end product you desire.

Cons

There's a steep learning curve to designing your own PDF's...

Review Source: Capterra
 

Emily from Consulting
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Great, versatile mobile program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use! ProntoForms can be used across the board with any skill level. The more technically savvy you are, the better you can maneuver the program and fully utilize its features. Google connections is what makes Pronto that much more valuable to me as I am a heavy Google user. I've worked with several companies introducing ProntoForms and I have successfully been able to create a program utilizing Pronto tailored to each company and their specific set of needs.

Cons

During transition times of heavy updates, problems and errors can arise within the mobile app and the web based portal. It can be fairly inconvenient and confusing to users who do not know the ins and outs of the app.

Review Source: Capterra
 

craig from pps
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to create and distribute forms through web portal

Cons

works slightly different with an iphone.

Review Source: Capterra
 

Tim from KONE Inc
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

ProntoForms review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Integrating audits with Salesforce will enhance our service delivery process with our customers.

Pros

Ease of creating forms and functionality to connect with outside sources (Salesforce, Microsoft).

Cons

Birst reporting is not consistently accurate and has created issues in our compliance reporting.

Review Source: Capterra
 

Alvaro from Evelop
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Very good solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple to use by the user. Have not had any complaints from the over 100 users we have.

Cons

Option to have a conditional output will make the solution even greater.

Review Source: Capterra
 

Nikki from Speedwrench, Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Great working software!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Ease of use. Great for tracking how the safety programs is being followed and a great tool for follow up.

Cons

There is nothing to report at this time.

Review Source: Capterra
 

Jane from Kelly Cove Salmon
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2018

November 2018

Pronto Forms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Ease of Use for the End User, to be able to fill out forms

Cons

the new V2 makes the forms so long when you try to print.

Review Source: Capterra
 

Mark from Cooke Aquaculture
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2018

November 2018

Data forms are more uniform, consistant & accurate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have always had a problem with delay in data entry. Now that prontoforms is easy to use and connected via mobile network, forms come in on time and in one format set from our form building team. With one person controlling the format and output it makes the process more uniform and organized as well.

Pros

The software is very user friendly from building the forms to entering the forms on the ipad. The process is easy to deploy and manage for all users no matter your level of experience in technology. All forms come in the same format in almost real time. Very few errors now compared to the old methods and also easy to revise and resend when there is an error by user.

Cons

One of our few complaints is the freedom to update and change the form when there is a custom layout attached. The form is then locked which i understand if there are certain changes made it could make the output nonfunctional. There should be a layout builder we could use similar to the form builder. I mentioned this in a previous review and was sent a link to custom layout builder. Will be trying this out and update with my thoughts. Thank you for getting back to me promptly!

Review Source: Capterra
 

Jay from Ecofitt
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

ProntoForm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps our operation side to gather data electronically, have the functionality to save on our data destination prefrence

Pros

It is pretty straight forward to understand, anyone can create the form

Cons

the software runs great, if Pronto can keep the data submission much longer on their server

Review Source: Capterra
 

Delbert from Chief Mountain Gas Co-op
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Best forms ever

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

User friendly quick and easy data transfer

Cons

There are no issues with the pronto forms app, maybe notify users of updates and new features sooner.

Review Source: Capterra
 

Erika from IN THE DITCH TOWING PRODUCTS
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Purchase Orders

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

By going mobile with our internal purchasing orders our company has gained some much time and been able to focus on other employee development and projects

Pros

I like that I am able to customize the forms to my needs. I get quick responses when I submit a ticket and when the problem is resolved I get a training as to what caused the issues and how to avoid it in the future.

Cons

What I least like about the software is setting up the forms. I feel like I need more training.

Review Source: Capterra
 

Nicholas from Inspect-All
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

ProntoForms Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It keeps all of the forms in one place so i can easily choose the form and fill it out.

Cons

There isn’t an option to remove forms on the user side.

Review Source: Capterra
 

Jamie from ABC Refrigeration & A/C, Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Pronto review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Been with them a while, great to date!

Pros

Once all setup ease of use, can push out to all our techs almost seamless.

Cons

We dont have any problems, just trying to get away from to save costs

Review Source: Capterra
 

Taelor from Highland Powerlines
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Pronto Forms Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Pronto made it easy for me to create the forms needed for our line of work!

Pros

I like the ability to create forms that fit your needs

Cons

Its a little hard to navigate at first but once you get that hang of it its great!

Review Source: Capterra
 

Roger from Greater London Locksmiths
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Revolutionised our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have moved from paper triplicate job sheets which often got lost, took a while to return to the office to manually invoice to a paperless dynamic company. Therefore we invoice much quicker and our cash flow is much better. Customers love to see images / photos of the jobs we do. We can also drill down into the types of jobs we are completing and therefore focus on the most profitable areas of the business.

Cons

It's just the best tool we have but I need to spend a bit more time making it work better for us. Can't say there's much wrong with the way we use it.

Review Source: Capterra
 

Kenton from R.F.Gardiner Limited
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

The move to field reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ProntoForms has been assisting us in the successful move to field reporting for a number of years now. We continue to develop both productivity and service offerings to our clients with this solution at the fraction of the cost of a bespoke offering. Truly flexible and reliable.

Pros

Flexibility of provided services, the integration of our own data within questions and the ability to incorporate programming and calculations within the forms.

Cons

Takes a while to understand the terminology of some of the Team and Group settings.

Review Source: Capterra
 
 
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