RigER

RATING:

5.0

(4)
Overview

About RigER

RigER is a cloud-based field service software solution specializing in oilfield rentals. This product targets small to medium-sized service and rental companies. RigER allows users to schedule oilfield service, dispatch rental fleets, get operational data, generate oilfield invoices and analyze performance. Users create documents called field tickets, which allow them to track labor, equipment, mileage, service, location and client. The system also makes sure safety requirements are being met. RigER can dispatch rental or service fleets in real-time. It includes a visual field dispatcher, oilfield calendar and equipment and job scheduling. Invoices can be sent out next day with one click. A reports dashboard is also available. This product is offere...

RigER Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for RigER

4 Reviews

Tamara

Oil & Energy, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2018

RigER is easy to use, awesome customer service and support and it has evolving product offerings!

Simple development and integration process, great customer service and improvements and upgrades to the software happen regularly!

PROS

After spending a ton of money and years on trying to get three other databases up and running RigER ended up being a great solution for us. The team knows the oil and gas industry with all its intricacies and immediately understood what we were looking for. The onboarding/integration process was much easier than anticipated and was extremely smooth. While working through some of the initial bugs, the service team was exceptional...turning changes around very quickly, answering questions and assisting with training. The software makes sense and is easy to use and if you have any issues, the RigER team is there to help. I also love that if there is ever anything that we need to be tweaked or changed they are quick to assist. Their training is improving with video tutorials and webinars!

CONS

As with any software, the biggest con is not knowing how to use all of it's functions. I know there are a lot more features that RigER offers that would be valuable...but I haven't had the time to explore more than the components than needed at the time.

Blair

Oil & Energy, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2017

The best software on the market to dispatch oilfield jobs.

We speeded up field ticket processing time and now we invoice our client within 24 hours after job done. Sales and operations process were improved and streamlined which allows us to get more jobs from our clients.

PROS

RigER is a great tool to dispatch jobs quickly, invoice clients faster, and get accurate reports. It has powerful mobile apps, oilfield maps and geo locations, and fast and friendly support!

CONS

Couple of times it took too long to add new features we requested (3-4 weeks). New features was 'polished' several times.

Vendor Response

Thank you for your kind words. We will do our best to improve our service and make our product even better.

Replied July 2017

Drew

Oil & Energy, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Riger for SandPro - Drew

Great experience both in application and working with the Riger team!

PROS

The logic has diversity so that common and advanced users can take full advantage of the features. Additionally, the Riger team and support continually excel in their efforts to accommodate the needs that are specific to a user group. Since selecting Riger, we have continued to grow and advance our opportunities to refine our business for added levels of success.

CONS

It is difficult to select a con when most if not all of the challenges of integrating Riger into our business were due to our lack of knowledge, which the Riger team and support continued to be patient with us through our process.

Reason for choosing RigER

Economics vs features availability

Reasons for switching to RigER

Economics vs features availability

Stan

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed March 2015

Great Oilfield Rental Software!

Our mission is to bring our customers to the highest level of satisfaction. Since many years RigER helps us achieve this goal by providing clear and easy-to-use interface together with various management tools that automate every aspect of our day-to-day activities. RigER is always at our fingertips, ready to assist our business.