I have zero regrets implementing real green into my business even though I’m an owner/operator. The cost for the amount of features and the customer service is worth the subscription fee

I appreciate the ease of creating programs for my lawn care services. Once you have it all set up in real green it becomes so fluid to pull work, print invoices, post production, and record payments. I don’t use the software to its full potential yet but I appreciate it having expanded features that do not require a huge added cost

It was difficult at first to understand how the software works. The training was great but I have definitely used my share of customer support whether online through the videos and knowledge base or over the phone.

Customer support group is excellent. Why the development group can not, or have chosen not to correct the 2 issues that I just addressed, is beyond me.

It is fully integrated, customer management software. What it does well, it does very well. Routing work and allowing us segment out customers for marketing purposes.

Vastly over complicated in how it handles customer deposits. Software does not always apply payments to the invoice number that we type in. It will automatically apply payment to the oldest open invoice, which can cause absolute chaos in our accounting and when we communicate with a customer about an open balance and find out that there last several payments have been applied to the wrong invoice. It sews seeds of doubt in customers' minds as to whether we know what we are doing or not, or if we are somehow trying to take advantage of the. It does little to calm their concerns to tell them that our software program assigned their payment to the wrong invoice. It seems pretty straight forward fix to us. If we type in an invoice number for the payment to be assigned to, assign it there, every time.

Sad to see they took SA4 and ruined it. Great experience with RG until they sold.

I liked the idea of what they had to offer, but they did not create a solid base to add all the bells and whistles. Program is buggy and not user friendly. Basic functionality is not there.

We used SA4 in the past and it was a great program. Not sure how they managed to take a solid base and ruin it completely. Basic functionality is not there. Can't do something as simple as print an invoice without clicking through 4 windows & changing printer settings. Printing doesn't line up correctly on their own pre-printed forms, and does not look professional. Call log is a mess. Functions throughout the program are not consisten, sometimes you check a box to save a change, sometimes there's a save button at the top, sometimes it's at the bottom. Really buggy, causing user errors. System is very slow at times and usually mediocre speed. Response to tech support requests takes days. We had SA5 a few years ago, then went back to SA4, then came back to SA5 thinking they had the bugs worked out, but sadly, not so. We also asked [sensitive content hidden], the set up guy, about some of the specific issues we had in the past & he assured us they had been taken care of but not so.

It’s has been a relief to have such an effective system to manage so many different moving parts of the business and do it efficiently.

The overall effectiveness and options at your fingertips.

It should have more agronomy tips and accessible recommendations for different scenarios

Overall experience has been good but takes work to get used to the program/software.

Once set up, it helps you stay on track of your fertilizer rounds and enables you to grow rapidly if you choose to.

It was rather difficult for me to set up and learn. Even with videos it takes a long time to onboard.