ServiceBench Software


 

ServiceBench Business Management System is a field service management solution designed to connect service providers with their field agents and customers. It offers integrated modules for job intake and distribution management, service management, parts and claims management, reporting and analytics.

The job intake and scheduling module takes care of service requests received from customers, prioritize and assign requests based on resource availability, schedule service visits, notify customers and service reps about the service schedule and more. The mobile app for field reps helps them to track customer's location, note service updates, generate bills and get confirmation for service completion from their customers.

The service management module helps businesses track the performance of services offered by their servicemen. The solution allows users to share real-time stats and post-service surveys with customers to analyze and report on the quality of services offered.

It includes separate accounts and mobile apps for backend supervisors and field agents and is available on per user per month subscription.

 

ServiceBench - Home
 
  • ServiceBench - Home
    Home
  • ServiceBench - Consumer portal
    Consumer portal
  • ServiceBench - Home search customer
    Home search customer
  • ServiceBench - Jobs
    Jobs
  • ServiceBench - Parts
    Parts
  • ServiceBench - Mobile
    Mobile
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

27 Reviews of ServiceBench

 

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Software Advice Reviews (16)
More Reviews (11)

Showing 1-16 of 16

Steve from Allstar Appliance Service
Specialty: Home Appliances / Electronics
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

some selections unneccesary for my application

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

mostly is basic design , updating and creating claims is easy, simplicity is good completing jobs but complicated to adjust zone management

Cons

having to deselect options in claim process that are pre-generated and not applicable to me, but I wonder why there is a new job category when no jobs are ever posted there

Review Source
 
 

Aimee from Beecroft Appliance Repair
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

My experience was lovely.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is easy to use. The people are very friendly and helpful when we call in. I would say it is easy to use.

Cons

Sometimes when we write notes in the customers work order, they do not get read and received. Bt mostly good.

Review Source
 
 

Kim from McNeice and Smith
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

I would like a small cheat book on how to use

Pros

The more I learn and use the system the less intimidated I am. Being able to review previous history if any. Also when you forget to enter something
it lets you know

Cons

Bouncing around from screen to screen is very time consuming I had to pretty much teach myself how to use the system

Review Source
 
 

James from Beecroft Appliance Repair
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

excellent and ease of operation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy tracking of jobs and payments .dispatching very simple to move around jobs and assign them to techs

Cons

No cons as of yet system seems to work for us with no problems at all . We will advise in the future if anything comes up

Review Source
 
 

jonathan from jnn appliance service
Specialty: Home Appliances / Electronics
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

A very organized experience

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I find it is very easy to navigate and keeps the calls I have organized very well. My customers are very happy with their precise paperwork.

Cons

The performance metrics. The graphics are hard to understand, or possibly I am not looking at them in the correct way.

Review Source
 
 

Carrie from Insurance
Specialty: Insurance
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Covers all solution needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its easy to use and flexible enough to cover all my business needs. Service Bench is a comprehensive end-to-end solution.

Cons

Some pages take several clicks to get to and the color scheme could use refreshing. But overall it is still a wonderful tool.

Review Source
 
 

Kevin from Brian's appliance service
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Very good

Ease-of-use

Functionality

Product Quality

Customer Support

Great program

Pros

Like the app for the phone can add pictures very easy and the desk top works very good like the home menu for that day so you know what is book so you don't miss any calls

Cons

When your dispatch disappears you got to go out and come back in and I wish for the phone number was broken up it is hard to read 5197652334 (519)765-2334 format is easier to read

Review Source
 
 

Jeff from Jeff’s Appliance Service
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Excellent Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to navigate would definitely recommend to other servicers. Updates are great and doesn’t interfere with existing work.

Cons

No cons. Very easy to navigate would definitely recommend to other servicers. Updates are great and doesn’t interfere with existing work.

Review Source
 
 

Matt from Asurion
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Functionality can be improved

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Need to select what kind of jobs can be performed, such as doing sealed systems. We get calls for these, but there is nothing to say that we can or can't do them.

Pros

Cloud based, free to users. Dispatch and claims are in one area. Availability and zip codes can be setup.

Cons

Too much information on the dispatch page that doesn't apply to me. Sometimes I find open jobs in the Search Inbox function rather than just under the Jobs tab. This makes it difficult to keep track of open jobs. Making changes to my profile should all be under section, such as Admin. There are also multiple places to add email addresses. If I need to make changes to zones or availability, it is difficult to find the steps to get to where I need to go. The
Visual Service Job Configuration allows me to add or remove zips, however, the administrators don't get the requests to approve or decline these so we have to go to Coverage Change Request to make that request. It's an additional step.

Review Source
 
 

Roy from Asurion
Specialty: Home Appliances / Electronics
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Good interface, but cluttered

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use for most situations. Typically easy processes for most situations. Easy to track and monitor jobs.

Cons

Too much information on each screen. So much stuff that isn't used in my industry, but is present on the screen.

Review Source
 
 

Mathew from Maytag Metro Service
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Very user friendly. It's easy to use and you can do almost anything

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The dispatch screen, seeing where your techs are at all times is the best. Makes it easier to see who is getting fixed and at what tie.

Cons

The drop down menus. I dislike that if the cursor is placed to close to the top of the page the drop down menus automatically appear. I can't tell you how frustrating that is when you're in a hurry.

Review Source
 
 

Andrea from Beecroft Appliance Repair
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Overall it is a great program. Very happy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This program is very user friendly/easy to navigate. It is easy to update/change the customer's information if Whirlpool has entered it incorrectly.

Cons

The program kicks you out of the system too quickly and then you have to log in again even sometimes if you were just in it less than 1 minute prior.

Review Source
 
 

Patrick from Timmins Appliance Services
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy to use, location finder is nice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Location finder is my favourite option. Easy to find people’s houses.

Cons

I enjoy using mobile app so I can complete calls while in consumers driveway.Make it easier to have a list of all open claims rather then having to know job ID to find them.

Review Source
 
 

Andrea from chronoservice.ch
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

this software is easy to use,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I will renew my subsription

Pros

the software is quite friendly and easy to use, the templates are attractive and personalisation is not a problem, the email are then gone quite fast, and the reporting is also easy and accurate

Cons

I don`t see anything particular that does not works with this software, so I am happy with it and would not know how to improve it

Review Source
 
 

Jacota from Amuse Coaching
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Fully supportive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

No

Pros

That is usefull and helps me to work easier in promote my activities.helps me to continue without stress other activities.

Cons

Is nothing to describe my fully satisfaction than this software advice. I understand how it's works

Review Source
 
 

stephen from Fathom Realty
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Service Bench

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

they do a great job with follow up and providing information for a solution. i recommend Service Bench.

Cons

There was nothing i could think to comment as negative regarding my experience with Service Bench.

Review Source
 
 
 
Showing 1-11 of 11

Charlotte from Icarus Deliveries LLC
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Service Bench

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Searching for service providers & scheduling service requests is kinda awesome with Service Bench.

Pros

It was relatively easy to learn the aspects I need to use. We can communicate effectively with most service providers we work with.

Cons

Communication with Sears, one of the main providers we work with is difficult.

Review Source: Capterra
 

Refik from Sacramento Electric
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

ServiceBench Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It’s good scheduling tool

Pros

The platform layout is great also it could be better

Cons

Too many unnecessary details for a simple task

Review Source: Capterra
 

ENRIQUE from APPLIANCE AND REFRIGERATION SERVICES
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

EXCELLENT PROGRAM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

IVE BEEN WITH SERVICEBENCH FOR QUITE A LONG TIME AND I DONT PLAN ON SWITCHING TO ANOTHER PROGRAM THIS FITS PERFECTLY FOR MY COMPANY AND IT HAS BEEN GIVING US NO TYPE OF PROBLLEM.

Pros

EVERYTHING IS EASY TO WORK ON VERY LIGHT

Cons

WE LIKE EVERYTHING ABOUT THE PROGRAM DOES NOT GIVE US ANY PROBLEMS

Review Source: Capterra
 

Deanna from Capitol Refrigeration
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great Software for a Service Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They listen to our needs and then try to meet or exceed them.

Pros

The ease of Learning the in's and out's of the system

Cons

When the program goes off line. Update day is usually pretty traumatic at times .

Review Source: Capterra
 

xena from Helix Corp
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

work robot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

very efficient. Love using it

Pros

it is easy to use, user friendly . Above all no excess time to notify client of estimate or invoice. just click click click

Cons

not enough space on estimate for projects . meaning when doing a project report on an invoice/estimate only a few lines will print out . if you had more than four lines it don't get printed. would be nice to have more email options eg. customer, mfg, extended warranty etc, with a choice to have it all in one place so i can select who to send the email to . Maybe in the customer page choice of more than one email ( a drop down ) to add email addresses ? The reason i say this is because in our line of business we have to send estimates/invoices to different party ( customer, landlord, ext warranty, govt or insurance agents) in order to do this i have to remove the customer email put in the other email, send and then remove and replace . ( defeats the purpose of efficiency) so a few choice to put in those at the time of ticket creation will be awesome, when i have to send to other than the customer , hooray ...just click email drop-down , select who get it and click gone. And option to email the customer without using the choice of invoice or estimate. a button that say email customer . ( like ...hey your part is in, your appointment will be....send. LOL . A robot with the best rated for time and efficiency

Review Source: Capterra
 

Jessica from Emerald Home Services LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

It's great but can be a bit confusing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, it has been good. Just sort of confusing, I wish it could be simplified so it would make doing these jobs less difficult to complete and submit claims.

Pros

That I am able to easily see all of the details of my customers and they are already on a visual schedule

Cons

Very hard to navigate. I keep getting emails telling me to confirm that I will be at the job but there's no link or button I can push to get to that same page on the website so I have to go through the email to confirm I will be there. I also don't really know why that is necessary for me to do in the first place. A lot of tedious steps involved. I also have a bunch of "alerts" that don't really lead me to anywhere but I can't get them off my screen. When I called to ask about it, the person kept telling me something that had nothing to do with that and told me to call someone else. So I'm just leaving them there. I also strongly dislike the failure codes and resolution codes because it's hard to find any and the description box doesn't lead to anything.

Review Source: Capterra
 

Joshua from Get In Home Services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

ServiceBench Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, ServiceBench is great. It's very helpful to track parts and claims and there is tons of detailed information available if you can find it or call ServiceBench help desk for assistance.

Pros

I like being able to see the history of past claims. Technician Job Assignment under the Jobs tab is very helpful for my company.

Cons

I'm not sure if this is an issue with the software or Asurion's vendors but the parts portal ordering system has been a nightmare. Techs have to expedite part orders almost every time, lots of parts are on backorder and ship times are very long.

It would also be nice if ServiceBench had the ability to upload files/pictures as attachments that are larger then the current allotment.

Review Source: Capterra
 

Christian from Comfort Wizards
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

everyday use for work

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

we use this everyday for one of our work tools and it proves very useful instead of having to do things over the phone

Cons

There are some bugs that need to be worked out. it freezes a lot and locks us out and erases our work.

Review Source: Capterra
 

Greg from Preferred Appliance Service
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Absolute GARBAGE! Lost THOUSANDS of dollars using it! STAY AWAY!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

none. LOST THOUSANDS of dollars.

Cons

Where do I start? As a TOP TIER provider I cant receive calls. There is a " glitch" and MANY other providers have lost money across the nation as well. Cant track pay like the other web portals. The information doesnt save correctly. There is a "complete" button. Whats that do? Oh it just locks the service order so you cant get paid and vendor nor warranty company can access after that.

Review Source: Capterra

  Response: Asurion Services, ServiceBench

Date: August 2018

August 2018

 

The reviewer is responding to his experience with the ServiceBench system custom configured and used by numerous warranty companies, manufacturers, and retailers to manage warranty jobs and claims and claims payments. This review is not indicative of the general user experience of the Cloud-based ServiceBench Business Management ("BMS") field service software.

 

Monica from Dave's Tractor World
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Updating and filing warranty claims can be often cumbersome, but they have great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

The ability to collaborate with other repair companies and get compensated for our work and labor.

Pros

Once the warranty claim is filed and updated, which can be difficult sometimes, the process of completing the claim is fairly easy. The customer service is very helpful.

Cons

Updating the service jobs to be able to find a warranty claim is cumbersome. It is confusing to find what jobs need updated.

Review Source: Capterra
 

Daniel from Eastern Appliance Repair, LLC

September 2017

September 2017

Consistently frustrating, poorly thought out, exceptionally counter-intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

I really don't like anything about it. Visually it's a complete mess. Information varies -- a job or work order may have a different ID, or may show up in one view but not another one. It's easy to lose work on this system; a job can be almost completely updated and then the system can resave to a blank, resulting in having to do the work over again. Fields are poorly defined and mostly slated towards Audio/Visual equipment servicers. The learning curve is steep and online tutorials are non-existent. DO NOT.

Review Source: Capterra

  Response: Asurion Services, ServiceBench

Date: August 2018

August 2018

 

The reviewer is responding to his experience with the ServiceBench system custom configured and used by numerous warranty companies, manufacturers, and retailers to manage warranty jobs and claims and claims payments. This review is not indicative of the general user experience of the Cloud-based ServiceBench Business Management ("BMS") field service software.