ServiceTrade


 

ServiceTrade is a cloud-based solution that provides customer service applications to commercial service contractors. ServiceTrade’s mobile and web applications coordinate office staff and field technicians to manage business related operations and customer experience.

ServiceTrade manages job scheduling, technician scheduling and routing for single or multiple offices in a drag-and-drop interface. Photos, documentation, and audio notes taken with the technician’s smartphone or tablet give business owners information about the status of their systems.

Photos, paperwork and a summary of the work performed are delivered to customers’ inboxes for digital record keeping. The solution helps the service contractors to manage relationships with their customers that helps them in procuring future jobs. ServiceTrade offers integration with third-party applications like Sage, QuickBooks, Microsoft Dynamics and more.

ServiceTrade offers service on a monthly subscription basis that includes support via phone and email.

 

ServiceTrade - Daily dispatch board
 
  • ServiceTrade - Daily dispatch board
    Daily dispatch board
  • ServiceTrade - Online quote
    Online quote
  • ServiceTrade - Map-based scheduling
    Map-based scheduling
  • ServiceTrade - Service dashboard
    Service dashboard
  • ServiceTrade - Online customer service
    Online customer service
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

228 Reviews of ServiceTrade

 

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Software Advice Reviews (73)
More Reviews (155)

Showing 1-20 of 73

Joel from Advanced Quality Plumbing
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Works great and as advertised

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

What can I say, I have tried lots of different similar programs and I love this one. I can track progress by my techs in the field, keep up with quotes, send emails, and listen to voice recorded messages from techs out on a job. Love this program.

Cons

I have no issues that I can think of, but am always thinking of new features they can ad and suggesting them,

Review Source
 
 

Katy from Top Tier mechanical
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Took a shot on a free trial in search of a consistent dispatching software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The free trial allowed me to test it with our techs and see how they responded. It also integrated with Quickbooks Online which was nice.

Cons

For the price they want after sign up there are other softwares that were better. There is a lot of potential but there still is a lack of consistent features and it was a struggle to get used to using

Review Source
 
 

Kyle from VSC Fire and Security
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

ServiceTrade is an excellent product with an even better team behind it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We reviewed roughly 55 field service applications and ServiceTrade was clearly the best and easy choice. Check out lots but am confident you'll find it the best for the field users.

Pros

ServiceTrade is easy to use with lots of forward thinking features, integrations and potential. We use it far beyond service functions. We now use it for all recurring services, billing and scheduling.

Cons

We had to ask for them to develop a few features and they delivered in a reasonable timeframe. I do wish it was stronger with quoting and customer management however, it was not made for that and has prebuilt integrations to CRM.

Review Source
 
 

Shannon from Team 360
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

For what I need service trade for, I have had wonderful experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly I can keep track of techs time, keep track of quotes, I can look up service pictures, I can send emails to customer that have questions on the job, I see all the techs comments, and the fact I can listen to voice recorded message from the techs while they are on a job

Cons

Service trade might go down for 5 mins every now an then, no big deal cause it comes right back up. There is really not a lot of cons for service trade

 
 

Alana from Team 360
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is easy to use. It makes the needed information available anytime you need access to it.

 
 

Dustin from Triangle Fire Protection, Inc.
Specialty: Safety & Security
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Review after 2 weeks of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Very user friendly for the administrator to navigate everyday use. Work that is due is very easy to identify and schedule.

Cons

Still experiencing glitches in ServiceTrade generated forms. Using both the app along with the pdf editor to modify forms requires too many steps, it would be nice to perform all tasks within the app.

 
 

Daryl from Sprouse Fire & Safety
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Excellent Tech Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Massive improvement to our productivity and general processes.

Pros

Easy to track jobs - opportunities and regular service
Tech support very fast and communicates extremely well

Cons

Integration with other platforms still has some small holes. Use of system over external servers can slow down interactions.

 
 

Jason from Gray Security Services, Inc.
Specialty: Safety & Security
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using this software for 3 months and have been satisfied, so far. Their customer service is great, very knowledgeable and quick to respond!

Pros

Customer service and ease of use.

 
 

Lisa from AMC Fire Protection
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

In the short time I have been using ServiceTrade, it has made my life much easier. It is very user friendly, and the customer support when I do have questions is outstanding.

 
 

Mark from Hospitality Services Inc.
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Customer service is fast and efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

I love that I am able to upload a lot of pictures at one time. Uploads of documents are very fast. Unlike other software programs we rarely lose information.

Pros

Customer service is fast, efficient and friendly. These guys really know what they are doing. I have had few problems with Service Trade but when I have had a problem their customer service has resolved it in a matter of minutes.

Cons

It sometimes takes a long time to upload if I am sending a lot of pictures but it is still faster than other programs I have used.

 
 

Chris from TEAM 360 Services
Specialty: Safety & Security
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

I have been using Servicetrade for close to 2 yrs and find it easy to use and self-explanatory. From setting up services to creating jobs it is simple and direct. I would recommend!

 
 

Stuart from Serve S LLC
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

President

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have had this system for almost 4 years and found when we had selected it that is had the features we needed at the most economical cost. As we have expanded as a company the use of Service trade features has expanded and our customers think the service link feature is the tremendous device for use.
The support from the home office for Service trade is excellent and very helpful. It's a great fit for us.

Pros

Ease of use and not the ability for our technicians to see what work has occurred and being able to send service link to customers showing the work what was done and the photos of the work.

Advice to Others

If you're in the service/Construction business this is a perfect tool to track and maintain all customer information easily.

 
 

Jill from Team 360 Services
Specialty: Cleaning Services
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Finally an application that makes my life easier!

Ease-of-use

Functionality

Product Quality

Customer Support

ServiceTrade allows me to stay organized, ensure my work gets completed on time, and effectively communicate with my customers, utilizing the most up-to-date technology out there. It talks about the other programs we utilize as a company seamlessly! My technicians love the "live" communication and ability to send them everything they need instantly. Our quality assurance measures have improved since we are more easily able to review our work. Our quotes get approved faster since we are able to send audio notes, photos, and a one-click approval page in one simple email. I honestly do not know how we ever did business before adopting Service Trade!

 
 

Brianna from The Hiller COmpanies
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2017

January 2017

Quality Service

Ease-of-use

Functionality

Product Quality

Customer Support

I use Service Trade every day! I don't know what I would do without it. It is very easy to use and allows our customers to view jobs completed through service links. We can easily attach paperwork and schedule within seconds.

Pros

My favorite thing about this product is how easy and capable it is to build jobs, schedule appointments, and attached paperwork.

 
 

Dan from DynaFire
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great over all product and service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Service Trade over a year and a half. We have 100+ techs. We find the software useful to track work and quotes for our customers. A valuable tool to increase revenue and watch tech profitability.

Pros

Easy of scheduling calls.
Searchability
Multiple ways to access the information needed
Customer service and support is great

Cons

Nothing I have found that would really be a con for the product

Advice to Others

Service Trade is working hard to continually find ways to improve the service and usability for each customer to meet their needs of the work they do. They would be able to assist in making this work best for your company too.

 
 

Doug from Sterling Industrial Refrigeration
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Project organizer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've used Service Trade now for about three months. It is very user friendly. I like the ability to have documents, notes, photos etc for each project all in one place.

Pros

Having all info per project in one place.

Cons

It would be nice to be able to store PDF documents per project and project related emails for reference on the job site.
It seems a little slow when loading paperwork

 
 

Chris from County Fire Protection
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Greatly Improved processes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use the product on a daily basis to schedule our technician and provide Great customer service. I would highly recommend this product to anyone in service industries to help streamline processes.

 
 

Jeffrey from United Fire and Safety
Specialty: Safety & Security
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Just came back from their awesome conference

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have just recently switched to ServiceTrade (within the past year) and its been a big change for our company. The process hasn't been the smoothest but our company primarily was working on paper work orders and so it was time consuming to get all the data transferred. We can tell though that once all the data has been set up correctly, then this software will be a game changer. They also put on an annual conference which was very beneficial for us to visit as we could meet with companies around the country that utilize this software.

Pros

Easy to use and set up so our customers can easily get the information that they want.

Cons

Time consuming to get set up correctly

Advice to Others

Make sure you have someone in your office that will take on the role as "ServiceTrade Ninja" who can learn the system front to back. This will be helpful when questions arise from other employees.

 
 

lyndsey from CRYSTAL CLEAR WATER
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Currently Reviewing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This is one of 5 programs we are doing demos of in a search for our new program for our company

 
 

Melissa from Team 360 Services
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Fantastic Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a very easy to use, understandable, user friendly software that is easy to maneuver through. There is not much complication to it and it spells everything out for you.

 
 
 
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Showing 1-20 of 155


October 2018

October 2018

Great for Contractors

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software makes our feild work go much smoother. It's great for electrical contractors and allows us to streamline our feild work.

Cons

The only think I'm not a huge fan about with this software is the price. I believe it could be a bit cheaper.

Review Source: Capterra
 

Bobby from ASA Fire Protection
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

I am a technician using ServiceTrade for my daily jobs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a great application to use for the service industry and I know that there are still a bunch of small mom and pop places using the good ole pen and pad method for their services. I’ve been recommending this application to these small companies when I service them trying to simplify their lives really.

Pros

I like that we can run everything into and out of ServiceTrade with scheduling the jobs as well as invoicing from that listed job and have everything linked to one system instead Of pulling from everywhere to close out one job. It simplifies the entire process from the admin side. From the technician side, it lays everything out in a systematic fashion. Our jobs are separated by the day and we can attach photos, invoices with job line items, as well as list deficiencies that still remain with photos. Also with the customer being able to have access to it, they are on the same page and know everything that is going on at all times and aren’t kept in the dark.

Cons

The one thing that can improve I would say is when you select map to map ping the location of your jobs. It would be fantatstic to be able to select just a day instead of showing your entire schedule. We drive all over the state as well as surrounding states and to be able to narrow the search to just show what I have tomorrow for example, I could visually see where my jobs are and plan my day accordingly. This one be the greatest improvement to make from a technician standpoint.

Review Source: Capterra
 

Biko from AirLogix

June 2018

June 2018

Over all it is a powerful tool. Makes my job WAY easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love the blank paper work. Love the way you can trace jobs through time.

Love tthat you can take notes on just about every facet of a job

Cons

A bit laggy at time.

There is a bit of learning curb because the program is so dynamic.
The uniformity of the software kind of makes the different feature blend in so It can be hard to locate exactly what your looking for but with time i got past this issue.

Review Source: Capterra
 

Ken from Unifour
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

The upload of PDFs is slow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's efficiency

Pros

The maps and the location services are handy. I also like the deficiencies areas, but working for different divisions requires adjusting to different styles by each manager. Some want each difficieny listed individually, which is time consuming, while others like all lumped under one visit which is easier.

Cons

The pdf loading is slow and I need to wait and make sure it loads. If signal strength is 2 bars or under the upload will fail. Also one photo at a time can be loaded. Also in defiencies

Review Source: Capterra
 

George from AAA Fire Protection
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Service Trade has allowed our company to go to the next level

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software allows for ease of customer database management. I like that I can store pictures and comments while doing a survey

Cons

I would like to see more features geared towards sales procedures (follow up reminders, call logs, etc.)
I would like to be able to port survey pictures to a quote.

Review Source: Capterra
 

Matt from Fire Pros, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

A wonderful asset to any business looking to increase productivity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps me be more productive and saves time

Pros

The ability to see future work, past work, and the pictures and documentation features are remarkable. This software reduces time and effort to help organize and simplify paperwork and never having to worry about lost paperwork ever again!

Cons

From a mobile user's point of view, the front side of service trade normally functions and loads quick. But the back end of service trade, i.e. manifest and previous completions, loads slowly.

Review Source: Capterra
 

Mace from Fire and Safety Commodities
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

I have had nothing but good experiences with ST. The people at ST are very engaged in the product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been a great solution for keeping recurring services in front of us.

Pros

Quote and Service templates are really great. All of the Google "behind the scenes" is really good too.

Cons

Sometimes the speed of loading the next screen. The calendar could use some enhancements, I would be great if you could "nest" service templates into quote quote templates so when you selected the quote template it auto populated the services in advance

Review Source: Capterra
 

Shelly from Power King Exhaust Cleaning
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

ST has streamlined our scheduling, customer maintenance and overall procedures

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Streamlining of Job processes
Better communication to technicians

Pros

Scheduling Board - Real time pictures - Deficiency tracking and monitoring
Recurring job set up
Ability to reference historical jobs

Cons

There is no built in feature to download all pictures from a job
Cannot easily scroll through job pictures

Review Source: Capterra
 

Wileen from Unifour Fire & Safety
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Very helpful sales and management tool for Service Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like that you can have multiple tabs open for convenience and multi tasking

Pros

I like that everything is so user friendly and you can pretty much figure out what you need to do if you weren't exactly trained to do it. Everything is laid out so well and it is so easy to navigate through the system.

Cons

I do not like that if you reject repair quotes that the deficiencies come back in the system to be quote. I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system. Perhaps to mark them as Fixed, Compliant, Another Company Handled, Non-Issue, ETC.

Review Source: Capterra
 

Michael from ASA Fire
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Been using it 8 months at it surpasses any program I've ever used 28 years in my field

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not going to office being to get started earlier

Pros

Ease of use the speed of which my uploads ,are once I enter my upload I'm done .I like being to see my schedule on my phone or tablet and not having to go to the office to pick up or deliver reports and I can clock in and out and track my time it's great.

Cons

Once I upload I can not go back and make changes or correction even if I have not closed the job I have to create another report and email office of changes made be still it is a great program

Review Source: Capterra
 

Chris from Nelbud Services
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

organizes and handles a lot of the tasks for scheduling technicians

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

It has a lot of good features to organize a workforce of technicians

Pros

Easy to schedule a tech, see jobs location and schedule another nearby job. Allows you to see a weekly calendar of Customers and techs scheduled .

Cons

When looking at a customer location and looking at past jobs, can not tell services performed on that job. You must click on each one to see services performed, very difficult to find a particular service when multiple services on 1 job.

Review Source: Capterra
 

Jovita from Moore Fire Protection
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

If I was able to put 6 stars I would.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy way to use it. Very convinient

Pros

Its very easy to use. I am able to use it in a Tablet mode and Computer mode.
I like How I can sync Invoice to Quickbooks. Also If If I need technical support, I get help right away. They are able to teach me how to use the program.

Cons

Cons, could be that If I sync an invoice to Quickbookd and the Items are too long it wont let me send it.

Review Source: Capterra
 

Alberto from Guardian fire protection services

May 2018

May 2018

Great app! Very functional and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The organization of each job. The ease of pulling up each deficiency in the past. The ability to scan paperwork to each file.

Cons

Video uploads take forever. The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.

Review Source: Capterra
 

Laura from Lindsley Waterproofing, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

This software has been a godsend to us in terms of managing our crews and time more efficiently.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It brought us into the 21st century regarding our scheduling and employee management.

Pros

Simple to upload photos, documents, and audio files to supplement records. Frequent updates with new, easily utilizable features shows that the company is always striving to improve their product. Customer service is excellent. Employees generally have a good sense of humour and are client-oriented.

Cons

Cost to integrate with QuickBooks (high price for smaller businesses) versus cost of time spent to duplicate invoices in both programs w/out integration (and the maddening redundancy). Would be great if we could directly import associated files when transitioning from a past inspection to a scheduled job instead of uploading the files all again for the job.

Review Source: Capterra
 

Debbie from Service First Ltd

May 2018

May 2018

Easy to navigate with minimal training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My favourite feature is when you are creating a new customer it pulls in the complete name and address from google

Cons

Slow response time when saving data or moving forwards/backwards from one screen to another. Could be more of an issue with my computer.

Review Source: Capterra
 

Eric from Nelbud Services
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

One of the best tools on the market, for a business of any size

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I continue to be able to get quotes out faster than my customers have a chance to bid out the work. So the deficiencies I find, I typically end up conducting repairs for. Customers want solutions now... this app allows that

Pros

This software does it all. If you are looking to cut operations cost, as far as tracking job completion, deficiencies and scheduling, you will love this software. As far as I'm concerned, it's unmatched, and I've been in my profession for over 15 years, with big companies, who waste lots of time and money attempting to create similar tools which aren't incrementally close. Real rime deficiency quoting destroys competition who don't use this application.

Cons

From a user standpoint, there are many options only available from the web version which I think could be useful to technicians who use the mobile version. The number one thing for me would be the ability to schedule jobs from the mobile app which then can be integrated into the calendar on the mobile device. This to me is the only thing I would change.

Review Source: Capterra
 

James from Guardian Fire Protection

May 2018

May 2018

I like the ease of use. How you can jump in and out of screens

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Can also use on your mobile phone with the app. Loads test and give you a list of future jobs. Ease of changes you can make if needed

Cons

The calender pop up for dates even when your not entering the dates. The clock in and out when the app is open on your phone

Review Source: Capterra
 

Scott from AAA Fire Safety & Alarm, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Great support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Constantly updating and improving. Serious about this buisness and about growing it long term. Bearded briefing is helpful and is looking out for our interests. The conference was great I didn't attend but my people said it was worth while.

Cons

Price. Need to better accommodate larger projects (large number of tasks and several thousand hours). Would love to include a crm software not for intergration but part of the platform. Sales force?

Review Source: Capterra
 

Misti from Nelbud Services

May 2018

May 2018

Service Trade is VERY user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the fact that everything is very easy to use. Any time there is an update, there is a notification that notifies users and walks them through the process.

Cons

I do not have any cons. Service Trade is very user friendly, and pretty much self explanatory. It is the easiest part of my day.

Review Source: Capterra
 

Julie from Quick Response Fire Protection Inc

May 2018

May 2018

Great program to keep up with jobs, create quotes, and track sales and expenses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Support

Organization, ease of scheduling, tracking jobs and job costing aspects

Pros

Pretty user-friendly, with help readily available. Service Trade seems to be very receptive to suggestions from its customers, who are the ones using the software.

Cons

There are several things that seem to be missing in the flow of creating new jobs and quotes from existing jobs.

Review Source: Capterra
 
 
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